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Novotel Batam

4.0 out of 5.0

Recent guest reviews

At the first coming to Batam, i was choose Novotel Hotel for my Stay during i am visiting Batam. when i am arrive to the hotel I was greeted by Hotel' Bellman , its give me feel like I'm back to my home.. time for check in i meet greed check-in staff was friendly and happiness a short than 5 minute i have my room key's and go to my room and had a good shower. My room had a bathtub but I was too tired to spend too much time in the bath. Air-con was good. short than 15 minute i have call from reception he is introduce his name is Jeff he asking for me about my room and i feel he is caring for my stay , he asking about room amenities , air-con , all about room facility. and i have nice experience and i have my sleep .. in the morning time to b'fast and i get nice greeter from restaurant staff ,i say to my heart its so wonderful hotels and the Breakfast was normal with the American food and Indonesian food. Checked-out and the Driver came to pick me up and sent me to the Ferry Terminal for my next trip to Singapore . Overall, the staffs were friendly and eager to please - Wonderful Indonesian Hospitality at it's best! Will be back again soon!

Arrived at Batam Centre Ferry Terminal, and was greeted by the hotel's Driver who was very polite and friendly. A short 15 mins and we arrived at Novotel Batam. The lobby was bright and the Check-in Staff were friendly. Got to my room and had a good shower. My room had a bathtub but I was too tired to spend too much time in the bath. Air-con was good. Called the spa and had a relaxing body massage - Tiara Mustika Spa is located on the first floor. The masseuse was very experienced and knew that my back ached so she focused more on my back. It was worth it. It was Friday and I had their special BBQ Buffet Dinner for just Rp90.000 (S$9) which was worth it. Although no big fish or meat, but still "satay" / Skewered BBQ beef. chicken, fish and freshly cooked Pasta. There was a live band, and all the waitresses were so smiley and happy. Had a very good sleep. Woke up at 8 am and had breakfast. Was surprised to meet so many Garuda Indonesia cabin crews and pilot there! The manager told me that Garuda Indonesia and Citilink crews stays there...:) Breakfast was normal, not fantastic, but there was a good spread of Indonesian food. Checked-out and the Driver came to pick me up and sent me to the Ferry Terminal. Before leaving, I noticed there were holes from the ceiling, covered with cloth. I asked the staff, and she explained that the hotel is currently going through a major renovation to improve the hotel. So if you are staying here before the renovation is done, you might wanna request for the renovated rooms instead. Overall, the staffs were friendly and eager to please - Wonderful Indonesian Hospitality at it's best! Will be back again soon!

We had a very nice stay at Novotel, staff were all very courteous and would definitely go the extra mile. Room was ok, spacious and somewhat modern looking, it was in the midst of a repainting when we went so making some not that good view, but overall it was ok. The swimming pool is ok, it's just a bit awkward that it is near the hotel's restaurant and the way to go there is either through the restaurant or the access way from the gym. Breakfast was in fact delicious as well.

Upon arrival at the Harbour Bay ferry terminal on 1st September, we are so happy to be arrive at Batam to enjoy our long weekend (1st Sept is a public holiday). But we waited for almost 45 mins without seeing any hotel car come and pick us up. In the end we have to take a taxi at our own expense to go to the hotel. The next morning outside our hotel room was full of Indian families with young children running up and down the corridor and adult talking so loudly. The whole place is like a fish market. In the evening, we went to BCS Mall to doing our last minute shopping, the hotel driver promise to pick us at 7.10pm, but we waited for almost 35 mins, still didnt see any driver come and pick us up. We bought a lot of things and we a lot of shopping bags with us. In the end we have to take our own taxi to hotel on our own expense. This is worse experience I have had. With 3 incidents happened in one straight row. I am going to tell the world that i am not coming back to this hotel again. NEVER AGAIN !!!

I have stayed at Novotel during my numerous visits to Batam. I like the place especially the sort of colonial architectural of the building. I have to admit it needs some upkeep of the premise. But what really makes my every stay pleasant and enjoyable is the attitude of the hotel staff. Apart from being friendly, they are helpful and will do their utmost to accede to your requests. My present stay at Novotel is just a case in point. All staff are great but there is a particular staff by the name of Yelly deserves special mention. She went the extra miles to make sure my stay with my daughters was enjoyable by catering to our requests. Thank you Yelly for all your help and because of this present experience I would definitely recommend Batam Novotel to my friends and relatives. Thank you once again for your excellent service. BRAVO!!!

The Novotel Batam enjoys a great location - just 5 minutes walk from Harbour Bay but honestly it badly needs renovating. The guest room corridor ceiling is covered in sheets and paper patches to hide or catch the drips from a leak somewhere. The aircon in the bedroom doesnt work, the mini bar fridge is empty and the bedside light is faulty. The rather fun bar on the ground floor has closed. Not really a quality experience at all. Badly needs renovation.

It was my first time in batam and we chose the right hotel.service was top-notch.Check-in was a brief.Special thxs to the concierge,front desk,housekeeping and Fnb staff from the restaraunt.The facilities are excellent at the fitness centre where they have a pool,mini jacuuzi and gym equipment.On a sidenot had to say that the jacuuzi temp was too hot and the sauna was not that hot and was abit hard to find the switch to on the lights. The room wise was excellent,very comfy bed and had a bath tub.The only cons is the TV is too small but had many chanels.The room service menu and the morning breakfast was brilliant.Definitely would return to this place again! It is also walking distance to pacific hotel.But most of the shops will be closed by night so best recommended to go explore in the morning.The lounge was also nice at Novotel whr the bar is located and you can play billard.You also get a complimentary 15mins foot massage was a plus.Definitely worth the stay and as a hotelier myself,i would highly recomend.Thank you for making our stay memorable for 1 night with my best buddy

Stayed for a night with friends, found the hotel dated but nevertheless, a comfortable stay on the overall. Breakfast buffet is ok though no staff were around to clear the plates on the table and there were a few ants crawling around the dining table. Slightly different experience as compared to other Novotels that I have stayed in before but still good.

I stayed in Novotel Batam on 20-22 July 2017 at Room #475. The room is comfortable, and service was good. During my stay, Front Office staff welcomed me very well. it was a pleasure meeting with Haddy (Front Office Manager) last week. My best wishes to you and your team at Novotel. Your reception and the care you showed was awesome. I truly had a pleasant stay. Ms Claudia and Ms Yelly did you proud. They were excellent.

The staying in the Novotel Batam was very pleasant and enjoyable for us. We liked the location very much. The service people everywhere were very nice and polite. We liked the breakfast very much. This has made our night sleep almost unbearable. Great pleasure to stay here...

Room options

Executive Room, 1 Queen Bed

Queen 1 | Sleeps 4

Executive Room, 2 Twin Beds

Twin 2 | Sleeps 2

Superior Room, 2 Twin Beds

Twin 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

60% of guests recommend this hotel

Total of 648 reviews