- Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great find in St Kitts
Lovely place, generally quiet nice jazz in bar good food good gym & nice pool Kitchenette & fridge very useful
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Located in Basseterre, Royal St.Kitts Hotel is near the beach. Basseterre Cruise Port and St Kitts Royal Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Leeward Islands and Frigate Bay.
My check out was on the 30th December. Upon returning to the hotel on the evening on 29th December, I was told by Tyson at front desk that I had over stayed since my check out was on 29th. Quite puzzled I showed my Expedia booking upon which he said that the hotel had made some mix up. BUT TO MY HORROR THEY HAD TAKEN THE MOST UNHEARD STEP OF THROWING ME OUT OF THE ROOM BY PACKING MY BELONGINGS OUT OF THE ROOM AND LEAVING IT IN PLAIN SIGHT BEHIND THE RECEPTION DESK. I was horrified, humiliated and stunned. Imagine someone going through your personal belongings and throwing them in a bag and dumping them. I was so shocked, I asked them why would they do that. Even if I had overstayed, WHICH I CLEARLY DIDNT, they have a credit card on file which they took at check in. Why would they choose to humiliate me in such a way. I had the General manager apologize to me, but up to now I have not received an explanation as to why they did this. The worse experience of my lifetime of traveling.