Travellers Palm3.0 out of 5.0
Recent guest reviews
After reading the many favourable reviews last fall we booked a 50-night stay at the Travellers Palm. The only concern we had when reading those reviews was that some people complained about the loud karaoke in the bar. We were assured at the time of booking that there was no longer any karaoke taking place. When we arrived we discovered that the hotel had a new owner and karaoke, attended by visitors not staying at the hotel, was once again scheduled. The loud music could be heard from blocks away. To placate hotel guests the karaoke was finally limited to Saturdays from early afternoon to 8 p.m. There was no karaoke on our last Saturday at the hotel. The restaurant staff are seldom busy with customers, so often spend time watching TV or listening to the radio with the sound at high volume. "Tranquil", the word used on the hotel website's home page, should be removed from the description. The hotel's water is heated by a solar system with an electrical backup system in place to provide hot water in the early morning and late evening. After calling reception daily for the first four weeks of our stay to say we had no hot water in the morning or evening a repair person was finally called in and discovered that the heating element had broken. It was repaired and we had hot water all day. Unfortunately the repair lasted for only 10 days and then we were back to hot water from around noon to 4 p.m. When we left the situation still had not been remedied. A message left at the office is not necessarily passed on. On our second day I notified the office that there was a large tear in the kitchen window screen. The screen was never repaired. Twice the maintenance man asked us to leave messages at the office for him regarding the hot water system. He told us he never received our messages. We asked in the middle of our stay for a refund on the unused portion of our payment and we were denied. So we were compelled to stay or lose our money. At the end of our stay we requested a partial rebate in compensation for the substandard service we received. The manager said she forwarded our request to the owner. It has been 26 days since we left the hotel and we still have not had a reply. Only a few TV stations are available. Reception for the news station would periodically freeze in the evenings and then finally stop working. Near the end of our stay a TV repairman arrived. He fixed the picture problem, but left with that station having no sound. The level of housecleaning varied. Towels seemed to be in short supply. We were often told that they were still waiting for the laundry service to return clean towels. One tea towel is the extent of items supplied for dishwashing. Some of the pots needed a good scrubbing before we could use them. A non-stick frying pan was so badly scratched that I returned it to the office and asked for a replacement. The replacement was taken from another unit and was also scratched, but not as badly as the original but still unusable. On our last evening the AC unit in the bedroom leaked water, enough to form puddles on the floor. We called reception and were told someone would be over, but no one came. We went to the office to get extra towels to soak up the water. When we visited the office to check out there was a person already in the office returning her evaluation form. Interestingly enough we were never given an evaluation form. The hotel is in an excellent location with a lovely pool area. Our unit on the second floor had a spacious balcony that we enjoyed. It's just unfortunate that more is not done to provide the service expected.
Great place ! BUT ! Apartments could do with a spruce up ... restaurant lets it down .. find a lot of complaints point towards the restaurant . Great location & staff . Thank you ! For our first welcoming visit to Barbados x
We visited 2 years ago, but wanted to write a review, it was amazing here the accommodation was lovely it is spacious and what you need for a perfect holiday The food was amazing and the staff remarkable will do anything for you You can walk to most things around you, it is in a perfect spot, the beach isn't far and the sea is crystal clear! Will be back again! ❤️
We have been coming to Barbados for many years and like many holiday makers we had been reading the reviews on Travellers Palm, and we too were concerned, so we emailed the manager Jennifer. Jennifer reassured us the situation regarding the water issues and the noise from the bar area had been resolved. When we arrived, we noted there was no issue with the water there was lashings of hot water whenever we used it. We had an upstairs apartment right opposite the bar/restaurant, there was no noise to speak off other than the man who ran the restaurant shouting at his staff on a regular basis. How the bar/restaurant makes any money I don’t know it was hardly used, the staff sat around on their mobile phones with both the radio and television on in the background. We were saddened to hear on arrival one of the reception staff Wendy was ill, as she was a good friend. We decided to visit her in hospital and thankful that we did as she passed away the following morning. We take an enormous number of photographers when on holiday and we were pleased to pass on the photos of Wendy to her daughter. Yes, I do agree the apartments look a little tired and could do with a face lift, but as the apartments are let out all year round, unlike Europe it may be difficult to upgrade as there is no closed season. The furniture around the poolside is in a desperate state of replacement. We found the staff to be very amenable, if you wanted the apartment to be cleaned or towels changed you only had to ask and they would oblige. There is a ‘Guest Book’ in the apartment which explains which days the maid comes to the apartment. We do not hire a car as we always use the local bus service, nor do we use a taxi in between other that getting to and from the airport. The reason we use the local transport is so that we can meet the Bajan people, they are such lovely people, they never bother you, they always want to help and ensure you are having a good time on their island. Over the years, we have made many friends on each of our visits to the island, the photographers we take, we bring back the following year which they then frame and hang up in their establishments. We have enjoyed our stay at Travellers Palm and as I am due to retire at the end of March we have already made a provisional booking with Jennifer to come back next year and stay for a month.
We have just returned from 10 days at Travellers Palm and agree with Susan G, linzicatreilly and JanOb's comments. First off, the kitchen was dirty, food stuck on the floor and greasy surfaces. The oven looked like something out of the Ark, but was functioning. Very little cutlery and cooking utensils. We pointed out the lack of cleanliness in the kitchen and a maid came to clean the floor again. It was a little better, but not much. Interestingly, we found out later that several of the guests had gone out and bought their own cleaning products to give it all a good clean! The balcony woodwork was filthy. All the lights were covered in thick dust. Poolside loungers and seats were either broken or tired. We saw a mouse on two occasions on the balcony. The noise level from the restaurant was appalling. Local radio, often with the TV on as well! We complained several times and it was turned down, even off sometimes. However, it did seem to creep up again. On the plus side, the shower worked well with plenty of hot water. Travellers Palm is in a good position near Holetown. Not too far from Masseys, the supermarket, who provide a return shuttle service. If you're looking to stay there, take your own bleach!
We also booked last year with Thomas Cook when all the reviews were good . We travelled on the 31January and departed on 14 February .After reading all the bad reports we went to Thomas Cooks twice and was told the water situation had been rectified and had e mailed Travellers Palm so we could not change hotel.So we were worried about what we would find . It was ok .We had hot and cold water l the staff were very good and helpful .I agree with everything the previous contributer said . Jennifer the manager and Jenell ( sorry if I've spelt your name wrong ) were very helpful . The pool area could be better laid out and definitely needs at least 3 more umbrellas as there is not enough shade for the number of guests. But be warned it is very expensive in the supermarket and the restaurants.
We read the reviews when we first booked and thought they seemed ok. We checked again a few days before we were due to fly and were shocked by the most recent ones. So much so, we contacted Thomas Cook and expressed our concern over the problems Travellers Palm were having with the water situation. We were assured that the problems had been dealt with and so off we went. Well how was it? To be honest, no where nearas bad as what the reviews suggest. The complex is a small one, 17 rooms in all and it is situated in a residential area of Suncrest. It is about 15 minutes walk from Holetown centre where all the shops and restaurants are. The beaches are about 10 minutes walk away. The hotel is a bit tired and could do with a good facelift, but our room was cleaned every day. Towels and bed linen were changed on a regular basis, albeit we did have to ask on a couple of accasions for clean towels. Beach towels are available for a one off payment of 20 Barbadian dollars for 19 days. Air con (bedroom) only,is free. There is a fan in the main living area. There was plenty of cooking equipment and anything that was misssing or we wanted, was supplied straight away, no questions asked. We found the staff helpful and very friendly throughout our stay and thought it was nice and quiet. I do agree with some reviewers that having to pay for the safe deposit box is an unnecessary expense as it is only a safe bolted to the wall in the bedroom and doesn't cost the hotel anything for us to use it. A deposit for the key, fair enough, but there are plenty of hotels, the world over, who do the same, knowing you can't do without them because of insurance etc. There wasn't any problems with the water at all. Ok it was a bit lukewarm on occasions when it had been a bit cloudy, but otherwise it was fine. Overall we thought it was ok and the only real noise was from other residents allowing their own kids to use the pool at 6.30am in the morning whilst they laid in bed! The restaurant/bar which is attached to the hotel near to the pool is , however, another matter. Apparently it has nothing to do with the hotel and is owned/run by a separate by an independent owner. We used it twice. The first time we weren't shown a menu but was told there was fish, chicken or lamb with either mash or rice. We had a lamb with rice and a chicken with rice. It was quite nice and we had a desert of cheesecake and apple crumble. We had nothing to drink except tap water and the bill came to 130 dollars, which is about £65.00. We thought that was a bit steep but compared to prices outside of the hotel it was cheap. The second time we used it the food was rubbish so we never used it again. Breakfasts look alright but as stated, we didn't use it. To summarise, would we go back to this hotel again. Probably. It was ok, but there is definitely room for improvement. The thing that puts us off going back to Barbados, is the fact it is so expensive. Even stuff in the supermarket is very expensive. A tub of Waitrose yogurt is about £5.00. A whole chicken is £10.00. Bag of salad is £7.00. A nearby restaurant charges 86 dollars for main course. That's just over £40.00 each. One good thing we took advantage of is, near to the supermarket there is a place called The Beach House. For a one off payment of 50 dollars each paid to the reception at travellers palm, gets you into the Beach House everyday. It has free iced water, toilets, showers, a pool and access to the beach. You can also buy lunch there. The money is also refunded when you hand the card back to reception. Anyway, hope this
We booked our holiday in July 2016. We planned to visit February 2017 as it was our 40th wedding anniversary. However from November the reviews went down. We contacted Thomas Cook at first they asked us to wait they had no bad reports from the on site rep. The reviews got worse so went into Thomas cook office. We changed our booking we lost 2 days of our holiday and there was no premium economy on return journey. No refund. No compensation. No apology. Absolutely disgusting. The bad reviews keep coming in. We have travelled with Thomas Cook several times and spent a lot of money. THIS was not considered. Will see what our holiday is like. We go tomorrow.
We have just returned from travellers palm having stayed from 31st Jan until 9th Feb., there were no problems with the water as the local water faults appear to have been resolved. Talking to a local person while there they said the local water mains are short of maintenance just like the roads, this is not in any hotels individual control. the apartments were large, spacious but in need of updating, especially the kitchen and bathroom, air conditioning and bedroom fine with a large comfy bed. the maid will do the minimum but will do what you ask. if you need towels changing leave them in the bottom of the shower. Reception staff were very helpful. the restaurant/ bar is missing something (some spark or other) but as we only used it for a drink we can't comment on the food. pool and outside area are very nice.
I would like to start by saying I have stayed at this accommodation on many previous occasions and loved it, I have even put an excellent review on TripAdvisor about in the past, entitled "Chilled relaxed and friendly "... not any more. I normally book my next visit as soon as I return from holiday as we liked it so much. But never again, and that really saddens me. I can't understand how a place can go so down hill so much in a year, as we were here last January also. From the noise from the bar, the lack of hot water, dirty sheets/ towels, and the sheer lack of interest in the guests comfort from the hotel staff and management. I wish I could find out why this has happened as it's really sad. All the old staff (who we made friends with over the years) have been sacked and I really connot comment why, however the manager Jennifer is still there and I think she is fighting a losing battle and even though she tried to rectify a lot of the problems, it all seems to be out if her hands. Barbados is a beautiful island and the travellers palm used to be an ideal base to explore during the day and chill out and relax on an evening, however this year there was no relaxation whatsoever because of the level of noise. (Even the local residents complained) I think the final insult was on the day we were leaving we asked to keep the room on for an hour or so and we were told it would be 50 US Dollar's, to have yet another cold shower! I am so sad to leave this negative review but the only way things will improve is if the bookings stop. This place could be an absolute gem of a place (as it used to be) but I'm sorry to say I will never ever return.
Located in Sunset Crest, Travellers Palm is within a 5-minute walk of Sunset Crest Shopping Centre and within 15 minutes of other popular attractions like Sandy Lane Beach. This 3-star hotel has 16 rooms and welcomes guests with a restaurant, a private beach, and an outdoor pool. Paynes Bay Beach and Green Monkey Golf Course are also nearby.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. Start each morning with breakfast, available for a fee.
The 16 air-conditioned accommodations feature kitchens and patios, and there's space to spread out with dining areas and sitting areas. TVs come with cable channels, and guests can stay connected with WiFi. Safes, phones, and ironing boards are also standard. Limited housekeeping is available.
Guests staying at Travellers Palm enjoy an outdoor pool, WiFi in public areas, and wedding services. You can take advantage of free parking if you drive. Front-desk staff can assist with tours/tickets and securing valuables.
Reviews from Trip Advisor
62% of guests recommend this hotelTotal of 128 reviews