Travellers Palm3.0 out of 5.0
Recent guest reviews
Comfortable bed, hot shower, fridge, hob, toaster & kettle, pans, crockery & cutlery provided. Clean towels and bedding. Rooms need updating but served us fine for the week, we didn't go all that way to spend time in the room we literally showered and slept there. Nice balcony to sit and drink your morning coffee.
Stayed with a group of friends. Area is very quite,but good if you are looking for a relaxing break. Do not expect 5 star rooms although very comfortable. Staff generally were very helpful. Some parts of pool area need attention. Piped music would be great! Beach is a short stroll and buses to bridgetown are very frequent. The palms are not as shown in the pic but still okish
I stayed here in 2015, there was 8 of us spread over 3 rooms. Our first time in Barbados, and we didn't choose the accommodation as it was part of a package that we booked. Upon arrival, all of us were a bit apprehensive as when we went to check in they said they only had 2 rooms booked and not 3, which was a little hiccup, but quickly rectified by staff, also yes the apartments can look a bit dated with the linen and outside decor, but dont let this dampen your views. The staff are all amazingly friendly, nothing is too much trouble for them, we stayed in one night, as the bar owner (Ian) had offered to cook curry goat for us all and we stayed and had a little drink and boogie with him and his wife who cooked an amazing bread and butter pudding. We didnt get taxis anywhere apart from to Oistins as that was a bit further away, and we were able to walk to everywhere as its in a good location. Beach wasn't far, and neither was the nearest supermarket, in which you can get rum and beer for such little money, plus its nice to explore your surroundings! The beds were very comfy, and the shower was hot and powerful. The pool was cleaned on a regular basis, and as there isn't usually too many guests staying, the pool is normally quiet. We didn't have any problems with noise, we made friends with a couple of the families at the hotel, and they joined us regularly by the pool for drinks. All in all, we thoroughly enjoyed our stay, we were together as a family, we were in the sun, staff were very friendly, and we had somewhere nice to rest our heads. Don' let the negative reviews of people that always find the smallest thing to moan about put you off from coming here!
Upon arrival at Travellers Palm we were greeted by some lovely staff and shown to the 3 apartments myself and my family had booked. The apartments were lovely and big with a kitchen area, terrace living/dining room and bedroom with ensuite - although the apartments are supposedly non-smoking, unfortunately one of the rooms had a terrible stench of smoke meaning we had to change one of the rooms. In reflection of the price of the resort, the location is great if you don't mind a short walk to the centre/beach (about 15 minutes) - we were in a group so felt extremely safe walking to and from the centre of Holetown however I may have felt a little cautious (at night) had It been just myself and my partner; we experienced absolutely no trouble, just something to bare in mind. All in all, the resort could be so much more than it is - a bit of music on around the pool wouldn't go a miss also, don't rely on the bar being open past 6/7pm - this whole area lacks atmosphere which is such a shame, but all in all it is great for 'midrange' accomodation.
After reading the many favourable reviews last fall we booked a 50-night stay at the Travellers Palm. The only concern we had when reading those reviews was that some people complained about the loud karaoke in the bar. We were assured at the time of booking that there was no longer any karaoke taking place. When we arrived we discovered that the hotel had a new owner and karaoke, attended by visitors not staying at the hotel, was once again scheduled. The loud music could be heard from blocks away. To placate hotel guests the karaoke was finally limited to Saturdays from early afternoon to 8 p.m. There was no karaoke on our last Saturday at the hotel. The restaurant staff are seldom busy with customers, so often spend time watching TV or listening to the radio with the sound at high volume. "Tranquil", the word used on the hotel website's home page, should be removed from the description. The hotel's water is heated by a solar system with an electrical backup system in place to provide hot water in the early morning and late evening. After calling reception daily for the first four weeks of our stay to say we had no hot water in the morning or evening a repair person was finally called in and discovered that the heating element had broken. It was repaired and we had hot water all day. Unfortunately the repair lasted for only 10 days and then we were back to hot water from around noon to 4 p.m. When we left the situation still had not been remedied. A message left at the office is not necessarily passed on. On our second day I notified the office that there was a large tear in the kitchen window screen. The screen was never repaired. Twice the maintenance man asked us to leave messages at the office for him regarding the hot water system. He told us he never received our messages. We asked in the middle of our stay for a refund on the unused portion of our payment and we were denied. So we were compelled to stay or lose our money. At the end of our stay we requested a partial rebate in compensation for the substandard service we received. The manager said she forwarded our request to the owner. It has been 26 days since we left the hotel and we still have not had a reply. Only a few TV stations are available. Reception for the news station would periodically freeze in the evenings and then finally stop working. Near the end of our stay a TV repairman arrived. He fixed the picture problem, but left with that station having no sound. The level of housecleaning varied. Towels seemed to be in short supply. We were often told that they were still waiting for the laundry service to return clean towels. One tea towel is the extent of items supplied for dishwashing. Some of the pots needed a good scrubbing before we could use them. A non-stick frying pan was so badly scratched that I returned it to the office and asked for a replacement. The replacement was taken from another unit and was also scratched, but not as badly as the original but still unusable. On our last evening the AC unit in the bedroom leaked water, enough to form puddles on the floor. We called reception and were told someone would be over, but no one came. We went to the office to get extra towels to soak up the water. When we visited the office to check out there was a person already in the office returning her evaluation form. Interestingly enough we were never given an evaluation form. The hotel is in an excellent location with a lovely pool area. Our unit on the second floor had a spacious balcony that we enjoyed. It's just unfortunate that more is not done to provide the service expected.
Great place ! BUT ! Apartments could do with a spruce up ... restaurant lets it down .. find a lot of complaints point towards the restaurant . Great location & staff . Thank you ! For our first welcoming visit to Barbados x
We visited 2 years ago, but wanted to write a review, it was amazing here the accommodation was lovely it is spacious and what you need for a perfect holiday The food was amazing and the staff remarkable will do anything for you You can walk to most things around you, it is in a perfect spot, the beach isn't far and the sea is crystal clear! Will be back again! ❤️
We have been coming to Barbados for many years and like many holiday makers we had been reading the reviews on Travellers Palm, and we too were concerned, so we emailed the manager Jennifer. Jennifer reassured us the situation regarding the water issues and the noise from the bar area had been resolved. When we arrived, we noted there was no issue with the water there was lashings of hot water whenever we used it. We had an upstairs apartment right opposite the bar/restaurant, there was no noise to speak off other than the man who ran the restaurant shouting at his staff on a regular basis. How the bar/restaurant makes any money I don’t know it was hardly used, the staff sat around on their mobile phones with both the radio and television on in the background. We were saddened to hear on arrival one of the reception staff Wendy was ill, as she was a good friend. We decided to visit her in hospital and thankful that we did as she passed away the following morning. We take an enormous number of photographers when on holiday and we were pleased to pass on the photos of Wendy to her daughter. Yes, I do agree the apartments look a little tired and could do with a face lift, but as the apartments are let out all year round, unlike Europe it may be difficult to upgrade as there is no closed season. The furniture around the poolside is in a desperate state of replacement. We found the staff to be very amenable, if you wanted the apartment to be cleaned or towels changed you only had to ask and they would oblige. There is a ‘Guest Book’ in the apartment which explains which days the maid comes to the apartment. We do not hire a car as we always use the local bus service, nor do we use a taxi in between other that getting to and from the airport. The reason we use the local transport is so that we can meet the Bajan people, they are such lovely people, they never bother you, they always want to help and ensure you are having a good time on their island. Over the years, we have made many friends on each of our visits to the island, the photographers we take, we bring back the following year which they then frame and hang up in their establishments. We have enjoyed our stay at Travellers Palm and as I am due to retire at the end of March we have already made a provisional booking with Jennifer to come back next year and stay for a month.
We have just returned from 10 days at Travellers Palm and agree with Susan G, linzicatreilly and JanOb's comments. First off, the kitchen was dirty, food stuck on the floor and greasy surfaces. The oven looked like something out of the Ark, but was functioning. Very little cutlery and cooking utensils. We pointed out the lack of cleanliness in the kitchen and a maid came to clean the floor again. It was a little better, but not much. Interestingly, we found out later that several of the guests had gone out and bought their own cleaning products to give it all a good clean! The balcony woodwork was filthy. All the lights were covered in thick dust. Poolside loungers and seats were either broken or tired. We saw a mouse on two occasions on the balcony. The noise level from the restaurant was appalling. Local radio, often with the TV on as well! We complained several times and it was turned down, even off sometimes. However, it did seem to creep up again. On the plus side, the shower worked well with plenty of hot water. Travellers Palm is in a good position near Holetown. Not too far from Masseys, the supermarket, who provide a return shuttle service. If you're looking to stay there, take your own bleach!
We also booked last year with Thomas Cook when all the reviews were good . We travelled on the 31January and departed on 14 February .After reading all the bad reports we went to Thomas Cooks twice and was told the water situation had been rectified and had e mailed Travellers Palm so we could not change hotel.So we were worried about what we would find . It was ok .We had hot and cold water l the staff were very good and helpful .I agree with everything the previous contributer said . Jennifer the manager and Jenell ( sorry if I've spelt your name wrong ) were very helpful . The pool area could be better laid out and definitely needs at least 3 more umbrellas as there is not enough shade for the number of guests. But be warned it is very expensive in the supermarket and the restaurants.
Reviews from Trip Advisor
62% of guests recommend this hotelTotal of 132 reviews