Gambia Coral Beach Hotel & Spa4.5 out of 5.0
Recent guest reviews
I will give you an honest review of this hotel; one that I wish I could have read before I booked a 10 day holiday 19th-29th December 2017. I also want you to know that having travelled extensively, over the past 40 years, I have stayed in hotels varying from exquisite to acceptable; but have NEVER stayed in one as bad as this one. I feel particularly cheated as my main consideration when booking was that the hotel is promoted as a 5* Sheraton. It is neither 5* nor a Sheraton; they sold it 2 years ago and it appears that no maintenance nor improvements have been made since. On arrival, hot, sweaty and tired we were checked in at a depressing looking reception area, by a depressed looking receptionist. No cold welcome drink, no cool towel, no warm welcome. I had, however, been room upgraded due to a medical condition, which I was very grateful for. When we were shown to the room, it was very pleasant, with a wonderful sea view; marred though by noisy air conditioning, no hot water for the entire 10 days, a blocked toilet, a smashed cup beside our balcony which remained for all 10 days and a poor standard of housekeeping. On the first night we went for our evening meal to discover the main restaurant closed. We were directed to the outdoor eating area. Bearing in mind that a cardigan was necessary for the chilly evenings, eating outdoor was bizarre. Then we saw what was on offer. There were about 6 tin containers with no means of keeping them hot: with rice in one, beef stew in another, some type of chicken stew in another, one with unrecognisable vegetables, another with pasta with a tomato coloured watery accompaniment and another with chunks of undercooked potato. ALL WERE ABSOLUTELY STONE COLD. Unable to face any of the above, I opted for soup and a bread roll. Breakfast the next day WAS in the main restaurant, but, if at all possible, looked less appetizing than the night before. No orange juice, chicken sausages (cold), fatty hard bacon (cold), beans (cold), chunks of undercooked potato (cold) and fried egg or omelette cooked to order, so the only thing hot. There was no bread for toast, indeed, no toaster and the coffee was lukewarm. Lunch was outdoor again and, to my horror, everything that had been out the night before was brought out again for lunch. Once again, I could only have soup. After 3 days of surviving on soup and bread rolls, we complained to the manager and were given the option to eat off the "a large carte" menu. To be clear, this menu was available at a supplement and was more a poolside snack menu, but provided more recognizable fayre; burgers, pizzas, chips at and, as it was cooked to order, was HOT. The indoor restaurant was closed nearly every night, leaving only one option, the outdoor restaurant and limited food options. The advertised lobby bar was closed every day and night, leaving just the outdoor bar where you had to sit on uncomfortable garden furniture and where the surly bar staff took around 10-15 minutes to serve you. There was no drinks service around the pool, unless you were a local, and the obvious presence of prostitutes was off putting in the extreme. The pool, by the way, was the coldest I've EVER known, the Atlantic ocean was warmer. My sympathies are with the wonderfully helpful and understanding General Manager, Jacques who had only arrived 5 days prior. I can only hope he gets the backing and investment from the new owners to get this hotel on track. He has a mammoth job on his hands. This is a long review, simply because I can't, in all good conscience, let any prospective customers believe they're visiting a 5* Sheraton, when they're not. We save long and hard for our well earned holidays, we deserve better than this. Yes, it's the Gambia, I get that, but that doesn't allow you to charge 5* prices for 0* service, food and facilities.
Normally I would write a review once home to give a true reflection of the trip. However if you have booked to come here seriously think again! Location is fabulous and the sunshine in abundance but that’s all. Some of the staff are lovely very friendly and helpful so quite rude. Agnes in the restaurant is outstanding very helpful and nothing too much trouble. Malachi at the bar is amazing very smiley and runs a tight ship shame some of his staff are so rude. The pool man works so hard from dawn to dusk. Hotel has seen better days and is in need of TLC big time. On day 8 we finally have hot water which is ridiculous but it sadly was only for the morning so no wonder I have the chest infection from hell and had to buy antibiotics. Maid service and cleaning is terrible we have only had our sheets changed once and that was after complaining. The only decent meal you will get is at breakfast, the egg lady is wonderful and makes a mean veggie omelette. Bacon is served some days then nothing for days so grab it while you can. The rest of the food is a disgrace. It’s always cold and very poor quality and choice. Everyone you speak to cannot wait to go home and everyone says they would not return. If you are coming here to relax and can cope with basic then it’s ok. If however your coming for 5*, a treat and luxury look elsewhere. They may try and pass it off as luxury but it’s the furthest from the truth yet they certainly charge you 5* prices. Finally spoke to someone at Thomas Cook in the UK yesterday to log our complaint and the rep arrived to discuss further. Poor guy because as soon as everyone saw him they all wanted to complain. Which surprised me as I was told they have had no complaints about this hotel and perhaps I have higher standards than other people. Funny because he was talking to an awful lot of people and not about the weather. Thankfully Thomas Cook are such a good reputably company and will look into our complaints and stop sending people here or down grade it too a 2*. Shame about our flights had to refuel in Las Palmas in the way out so again stop telling people it’s a direct flight. Now at the airport to come home only to be told the in bound flight has again re fuelled in Las Palmas so further delays. What is nice is the cabin crew are still in the hotel not stuck at the airport. Would we come again sadly no and wish we returned to Cape Verde.
On visiting the hotel we found that it is in need of being refurbished. Our room was of a good size but on arrival the Patio doors did not open, tv & safe did not work & no kettle in the room. All were put right except the Patio doors they stayed shut for all our holiday. The food in the hotel was of a poor standard. Lack of choice & repeated. The staff were lovely & could not do enough for you.
Shouldn’t be rate it 5 star at all, this is a misguiding for tourists, it’s seems there’s a huge management problem and staff are far away from professional, you got nothing right and have to go yourself and get it that if it’s available! We got the food after 4 hours from orders, being given to us on the sun bed the waiter doesn’t seems to understand the use of the side tables, there’s no chilli sauce when we asked to and have to interrupt my meal to go and get Asal as it taking them ages to come back, the only 5 star here is the price
The usual, "place that used to be top notch turned decadent because there's no way you can keep those standards for long in that continent"... Rooms were about the best thing availiable in the hotel, even if mine didn't have a mini bar or a working tv. The staff can be as friendly as they like, if they don't listen to what a guest says it's not that helpfull... Anyway, I'm sure there's a lot worse to be found in this country, but I have to believe there is also something better availiable.
The hotel is not worth the 5*, Id say 2/3*. Not for food, service and rooms. My guess is that it uses the former Sheratons name to attract people. The staff is super friendly but that is about it.. We had ongoing issues with the room key, taking at least 30 min each time to fix. Breakfast was literally the same 6 things every day. Drinks take forever to arrive. Stay away from the all inclusive concept and go out to enjoy real Gambian food. If you charge 5* prices, provide the 5* service. If not, be honest about it so I know what to expect.
So, the positives are the location and the staff. The negative: hotel is not up to 4.5 stars, would class it at 2 star. The food was horrible, cold and very little choice. The hotel needs major improvement, would not return. The rooms had electricity issues, fridges didn’t work, lighting abysmal in the entire hotel and lots of issues with room keys. We needed fridge for insulin and took 5 days to get a fridge that worked. This was abysmal, and could have caused major health issues. Entertainment was non existent for majority of stay. Hotel management ignored the fact that guests bring prostitutes into the hotel for their stay, not what you want to see on a family holiday. As much as I appreciate this is Africa and not the carribean, when you are paying the same price, you would expect an awful lot more. In summary, if you are planning going to Gambia, do not go all inclusive and avoid this hotel until it is brought up to standards.
I had booked this hotel for three staff members travelling for business reasons. Hotel was chosen due to other participants for meeting staying at this hotel. The hotel customer service good be greatly improved. Unnecessary stress and anxiety was cause to myself over 2-days and to the staff members in resort which created long days and disrupted sleep. This was down to card payments being declined/not approved for payment and on investigation the fault was not with the issuing bank of the card. The hotel insisted for us to seek alternative means rather than work out what the issue was their end. After two days the payment did go through because the hotel changed the batteries in their payment terminals. And hotel had the audacity to charge a 3% surcharge. No apology has been provided for our upset and stress. Oh, and warning, even the cash withdrawal machine was temperamental and did not provide money. Lesson learnt if need to stay again for business: pre-pay! Feedback from colleagues: Colleague 1: He was booked into the wrong room so had to be moved after getting settled in however was upgraded to a suite. Colleague 2: Card for entry into room stopped working and took over half an hour to resolve with colleague standing outside sweating and being late for business meeting.
Lovely hotel,perfect setting,yes they had a few issues with trying to fix the satellite,wifi was poor,but as yet haven't found anywhere in Gambia where it is good.After all this is Africa! I would like to thank all the staff for there wonderful services and hospitality,which was all first class! Every thing you would expect from a 4 star hotel in AFRICA!!! If you want a relaxing holiday ,Coral Beach is for you. Best Wishes room 7008 Jane
Marvellous location, overlooking the ocean. Excellent managerial personnel, very helpful and willing to assist Hotel needs a lot of renovation as in my room, balcony doors did not open, television was not working and wifi was not very good. Food during lunch and dinner was good, same for breakfast. If visiting Banjul on holidays, you could try it
- Free breakfast
- Free WiFi and wired Internet in rooms and public areas
- Free parking
- Onsite dining
Located in Brufut, Gambia Coral Beach Hotel & Spa is within a 15-minute drive of Tanji Bird Reserve and Bijilo Forest Park. This 181-room, 4.5-star hotel has a private beach, a full-service spa, and 3 restaurants. It's near the airport and also within a 20-minute drive of Kololi Beach and Sanyang Main Mosque.
Free breakfast is included with your stay. Enjoy the ocean views at Balafon Restaurant, one of 3 onsite restaurants. You can sip a beverage at the coffee shop/café.
Gambia Coral Beach Hotel & Spa's 181 rooms are air-conditioned and provide balconies, minibars, and coffee makers. LCD TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport Egyptian cotton sheets. Other standard amenities include laptop-compatible safes, phones, and ironing boards.
Guests of Gambia Coral Beach Hotel & Spa have access to a private beach, a full-service spa, and an outdoor pool. There's free parking, and a shuttle from the airport to the hotel (available 24 hours) for GMD 800 per room. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this beach hotel include a children's pool, a fitness center, and a sauna.
Reviews from Trip Advisor
67% of guests recommend this hotelTotal of 851 reviews