The Heritage Hotels Sathorn3.0 out of 5.0
Recent guest reviews
My wife booked the Hotel from a Thai site and in fairness for the price it was perfectly adequate, I was paying more for the same style of hotel in Bangkoj over 20 years ago. Perhaps Thais have a different expectation of standards to Foreigners, it was clean, comfortable, tastefully furnished, as I said, for the money it was just fine, a little bit off the beaten track, so walking to and from at night alone not recommended, perhaps better for business stays rather than tourist.
My third stay as it is a good location 25 yards from Chong Nonsi BTS and the hotel is ok. The basic ‘Comfort’ room is of a good size and had been recently refurbished to a high standard. There is a large corner bath instead of a shower which is fine but would be difficult for anyone with a disability, eg a bad hip, as there is a good 2’ step over to get in and no grab rail. Definitely go for a room with a shower if you have any problem. Lighting is a little subdued for my liking but was certainly restful. The room smelt dreadful on arrival either drains or durian. I think the latter as it was not evident after 24 hours and a good spray. Can’t comment on the restaurant (which looks nice) and didn’t have breakfast. Booked and paid for a King sized bed but on arrival was told that only twin beds were available but they “could push them together”! I totally refused this and demanded the room as booked or an upgrade to a room with a king sized bed. I was then provided with the room I had originally booked - strange ?? - but I would be happy to stay here again.
If you take a close look at the reviews for this Hotel, you will note that the better reviews are from a few years ago. The place has gone down hill. The first room they gave us had a broken lock, the second room had no wifi - I was told i would have to go to the lobby to use wifi. the final gave me a third room where the lock and the wifi both worked... The place is just plan old run down. The paintings on the walls may have been nice a few years ago but now they are marked up and faded. Half of the halls are tiled and half are just concrete. What used to be a nice sitting area by the pool is now a dirty storage area. When we asked for the "free" tuktuk service one day, we were told it wasn't available because they didn't have enough staff that day. When we expressed concern they suggested that we check out.... The location is also a little tricky and not easy for the uninitiated to find. You can do better.
Our room was nothing like what is on their website. It also says free complimentary water, yet we were charged for ours. The room was clean but the noise from the A/C unit on the balcony kept us awake every night. The pillows on the bed were smelly and it was obvious they were not clean. We were in Bangkok to visit family for Christmas and this hotel was close to hand. We borrowed pillows from my brother and removed them every morning before room service. After a few days here we went to Phuket as my brother has a house there. We informed the hotel and asked that on our return could we change rooms, the receptionist told us this would be arranged. On our return from Phuket we asked Patrick Alongkorn Charoensook the front desk Manager about it. He claimed to know nothing about it, so we explained. He then said, Oh so you left and now you want to come back? I replied, no we didn't leave, we are checked in here until Dec 27th. After a while they did find us another room, but it was just as noisy as the previous one. We had only been in this new room for a few hours and had popped out to meet with family. Imagine our surprise to find a letter pushed under our door to tell us that we will be charged 200 Baht for a hand towel that was so dirty it needed to be cleaned. How strange that we didn't even have any hand towels in the room! Before my husband went down to speak to Mr Patrick Alongkorn Charoensook I photographed the letter...just in case! He apologised for the mistake and tore up the letter. I really wanted to leave this hotel there and then. But it was near to Christmas and we were due to leave on the 27th to do more travelling, so we reluctantly stayed on. The problem was we had booked this hotel again on the 5th -8th Jan when we returned to Bangkok. We had already decided that we would be happy to fore fit the cost and to find somewhere else for those 3 days. To be honest, I would rather have stayed in Lumphini park with all the creatures than stay in this hotel. Aside from the cleaning staff who were very friendly and kept the room very clean, we found the staff to be rude and lacking in any customer service skills, either on our way in or out of the hotel there was no friendly face...let alone a friendly greeting. I saw a lot of comments on trip advisor about smelly bed linen afterwards. How I wished I had seen them beforehand. We are world wide travellers and I can honestly say this is the worst hotel I have ever stayed in....In the elevator one day I was talking to an American lady who told me that she couldn't wait to go home. My brother's friend had stayed here a few years ago and he told me that everything I said he could relate to and this hotel had been talked about locally for some time. There are equally priced hotels around and I suggest you shop around before booking here. It was truly dire!
I had the unfortunate experience of staying here over the New Year!! First and foremost do not believe the amenities listed on their booking site. They mentioned bathtub, bathrobes and slippers but none. Quote the staff "Don't have, can buy from 711 next door!". Other than the bell boy, from the check in receptionist to the breakfast staff the service is atrocious or missing . Rude staff!! The breakfast is lousy and you have to beg and wait 10 - 20 minutes for your eggs . If you need to stay go opposite the road to Dean & Deluga for breakfast!! However the biggest shock is they do not change your bedsheets for all 5 nights we were there. We informed them but they just shrugged off. My neighbors from States complained that there was no housekeeping done for both nights they were there. Another room by this Singaporean said the hotel has gone down the road compared to when he stayed years ago. He moved out after 1 night!! So tourists and guests whom are planning a visit to beautiful amazing Thailand, please stay away from this hotel in order not to ruin your vacation!!
I've booked this hotel as it is close to the Myanmar Embassy. Large rooms with a small balcony. The a/c was a bit noisy but didn't bother me much, but the uncomfortable mattress did! Nevertheless I would stay there again due to its location.
The hotel is nothing special but clean and the rooms are big. The only thing that I didn't like was that I didn't really had a wifi connection in my room but the rest was okay. It's not very close to a lot of restaurants and bars etc. but the taxis aren't that expensive.
This could possibly be the worst hotel I've ever stayed at. The first room we were given on the 6th floor was nothing short of horrendous. Filthy dirty, the wardrobe door was hanging off and held up via the handle with a rubber band! The bathroom was a disgrace and the tiles above the shower looked they they were going to cave in at any moment. The wifi didn't work so we spoke to reception about this and they said the wifi is better in the hallway??!! They also suggested we keep the room door open to try and strengthen the signal in the room! In the end we complained and they did move us down to the 3rd floor which was an identical room to the one we had just a little cleaner and the plug sockets weren't all taped up so we could actually charge cameras and phones etc and thankfully the wifi worked. Overall the staff were polite but the hotel is in dire need of renovation. I'm not a complainer and like to find the bright side of any situation but that first room really was a disgrace and I know we booked very last minute (a day or two before we checked in) but even so that room should not be let out to anybody...beware if you stay here and they hand you the keys to room 603!
The hotel has good qualities like the staff courtesy and kindness , the confort of the rooms, the location , and in some ways the cleanings by the way, regarding that i should mention that.. Just one thing left me a bit disgusted , a long hair in the bath floor, that i had to remove by myself... It's a pity , that makes the difference between a high level hotel of 4/5 stars and a lower one . Despite it everything else was pleasant
1. The only acceptable thing about the hotel is how spacious the room was. 2. Front desk staff was very inept and unprofessional. Our original booking was at Heritage Hotel, but they couldn't accommodate us for early check-in because they were fully booked. Front desk moved us to their sister hotel, H2 Hotel, with a free upgrade to the premiere suite because of what we paid for. Upon arriving, H2 Hotel offered us a twin room if we wanted to check-in before 2pm. We decided to just have a massage and check-in at 2pm for the double room that we reserved. When we checked in, the room was smaller than what we expected even if it was supposed to be the premiere suite. There was only one towel for 2pax and TP was near empty. When we asked for an extra towel and TP, they couldn't give us because they were fully booked and ran out of what were supposed to be basic amenities. When we called the same night, front desk gave us what we asked for. Day 2: We asked to be transferred to our original hotel. Front desk called tuktuk driver to take us there, but 30mins later, tuktuk driver still had not arrive even though it was only 5mins away and there was no traffic (even if front desk said there was). We were getting antsy because we had a 1230pm tour to pick us up at a different hotel. Not only did we arrive late for our tour, but the tuktuk never arrived before we left. They just transferred our bags to Heritage Hotel. Same night, we called front desk to ask if we left a pair of slippers at H2 Hotel. It was there but no tuktuk could take it to Heritage Hotel for reasons yet unknown. Seriously, they brag about three sister hotels and only one tuktuk service??? Okay. We said, we'll just get it the next day because we weren't in a hurry. We also asked for extra bottles of water. They couldn't spare us a couple, which means each room only has two bottles for the day. You cannot ask for extra. Day 3: Still no slippers delivered for reasons unknown. When we arrived at night, guy at the front desk looked like he had not slept for days. He pretended to understand what we said. We said we had been waiting for the slippers the entire day, and they still have not brought it to our room. We clarified that we needed it at 6am the following day because we were going to the airport. Guy kept saying yes, yes. Turned out he never understood anything we said. I called at 6am to ask about the slippers and he said okay, but when we checked out, all the while he thought that the slippers were in our room. Our Uber driver waited for 30 mins. We waited at the Front Desk for 30 mins and missed our flight. The guy called the lady who works the front desk during the day. Said she'll come in 2 mins because she just lives nearby. 30mins later, she still hasn't arrived. Guy said 5 mins. We were talking like mad because we were about to miss our flight, and the guy was not even sorry. When the girl arrived, her hair was wet. SHE SHOWERED EVEN WHEN SHE KNEW WE HAVE BEEN WAITING FOR NEARLY AN HOUR AND HAD A PLANE TO CATCH. She was walking like no one was in a rush, waving our slippers like a ramp model, hair wet. When we left, they were laughing. We couldn't just let it go and tell them to ship our slippers because they couldn't even accomplish a simple request of moving the slippers from one hotel to the other. An old man who was checked in at the hotel hailed the tuktuk we rode in, and he was clearly having difficulties moving and communicating with the driver. The lady at the Front Desk was just there, doing nothing. Front desk at both hotels HAVE NO VALUE for TIME, nor do they RESPECT customer needs. They need to be trained or FIRED. We missed two flights because of their ineptitude. They can speak English, but they DO NOT UNDERSTAND what the customer is saying. Facilities are useless, no matter how beautiful the hotel is, if front desk staff behaves like this. 3. The location is VERY FAR from Surasak Station. The hotels offer free shuttle service but you will never get to use this because they will keep making excuses, so they cannot provide this. If you do want to use the free tuktuk service, make sure you leave very early because there is a 100% chance you will be late in your schedule. We had to use Grab or Uber just to get out of this hellhole. 4. The breakfast is located at a different hotel, which means you need to transfer early in the day. You will not enjoy it at this location. And because tuktuk service begins at 9am, an hour before breakfast ends, you really do not have enough time to maximize breakfast. Also, breakfast food is so-so. 5. Internet Wi-Fi comes and goes. 6. Front desk looks like a glorified guard house.
- Free WiFi in rooms and public areas
- Free parking
- Fitness center
- Concierge services
Located in Sathorn, The Heritage Hotels Sathorn is within 2 miles (3 km) of popular attractions such as Patpong Night Market and Lumpini Park. This 28-room, 3-star hotel has conveniences like free in-room WiFi, free self parking, and a fitness center. Located centrally in Bangkok, it's also close to MBK Center and Siam Paragon Mall.
Order from room service to satisfy your hunger without leaving your room.
The Heritage Hotels Sathorn's 28 rooms are air-conditioned and provide balconies, sofa beds, and refrigerators. Guests can enjoy cable TV and stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers, bathrobes, and slippers. Other standard amenities include free bottled water and safes.
At The Heritage Hotels Sathorn, guests have access to a fitness center, a spa tub, and a sauna. If you decide to drive, there's free parking. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, a terrace, and laundry facilities.
Reviews from Trip Advisor
34.0% of guests recommend this hotelTotal of 123 reviews