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The Heritage Hotels Sathorn

3.0 out of 5.0

Recent guest reviews

1. The only acceptable thing about the hotel is how spacious the room was. 2. Front desk staff was very inept and unprofessional. Our original booking was at Heritage Hotel, but they couldn't accommodate us for early check-in because they were fully booked. Front desk moved us to their sister hotel, H2 Hotel, with a free upgrade to the premiere suite because of what we paid for. Upon arriving, H2 Hotel offered us a twin room if we wanted to check-in before 2pm. We decided to just have a massage and check-in at 2pm for the double room that we reserved. When we checked in, the room was smaller than what we expected even if it was supposed to be the premiere suite. There was only one towel for 2pax and TP was near empty. When we asked for an extra towel and TP, they couldn't give us because they were fully booked and ran out of what were supposed to be basic amenities. When we called the same night, front desk gave us what we asked for. Day 2: We asked to be transferred to our original hotel. Front desk called tuktuk driver to take us there, but 30mins later, tuktuk driver still had not arrive even though it was only 5mins away and there was no traffic (even if front desk said there was). We were getting antsy because we had a 1230pm tour to pick us up at a different hotel. Not only did we arrive late for our tour, but the tuktuk never arrived before we left. They just transferred our bags to Heritage Hotel. Same night, we called front desk to ask if we left a pair of slippers at H2 Hotel. It was there but no tuktuk could take it to Heritage Hotel for reasons yet unknown. Seriously, they brag about three sister hotels and only one tuktuk service??? Okay. We said, we'll just get it the next day because we weren't in a hurry. We also asked for extra bottles of water. They couldn't spare us a couple, which means each room only has two bottles for the day. You cannot ask for extra. Day 3: Still no slippers delivered for reasons unknown. When we arrived at night, guy at the front desk looked like he had not slept for days. He pretended to understand what we said. We said we had been waiting for the slippers the entire day, and they still have not brought it to our room. We clarified that we needed it at 6am the following day because we were going to the airport. Guy kept saying yes, yes. Turned out he never understood anything we said. I called at 6am to ask about the slippers and he said okay, but when we checked out, all the while he thought that the slippers were in our room. Our Uber driver waited for 30 mins. We waited at the Front Desk for 30 mins and missed our flight. The guy called the lady who works the front desk during the day. Said she'll come in 2 mins because she just lives nearby. 30mins later, she still hasn't arrived. Guy said 5 mins. We were talking like mad because we were about to miss our flight, and the guy was not even sorry. When the girl arrived, her hair was wet. SHE SHOWERED EVEN WHEN SHE KNEW WE HAVE BEEN WAITING FOR NEARLY AN HOUR AND HAD A PLANE TO CATCH. She was walking like no one was in a rush, waving our slippers like a ramp model, hair wet. When we left, they were laughing. We couldn't just let it go and tell them to ship our slippers because they couldn't even accomplish a simple request of moving the slippers from one hotel to the other. An old man who was checked in at the hotel hailed the tuktuk we rode in, and he was clearly having difficulties moving and communicating with the driver. The lady at the Front Desk was just there, doing nothing. Front desk at both hotels HAVE NO VALUE for TIME, nor do they RESPECT customer needs. They need to be trained or FIRED. We missed two flights because of their ineptitude. They can speak English, but they DO NOT UNDERSTAND what the customer is saying. Facilities are useless, no matter how beautiful the hotel is, if front desk staff behaves like this. 3. The location is VERY FAR from Surasak Station. The hotels offer free shuttle service but you will never get to use this because they will keep making excuses, so they cannot provide this. If you do want to use the free tuktuk service, make sure you leave very early because there is a 100% chance you will be late in your schedule. We had to use Grab or Uber just to get out of this hellhole. 4. The breakfast is located at a different hotel, which means you need to transfer early in the day. You will not enjoy it at this location. And because tuktuk service begins at 9am, an hour before breakfast ends, you really do not have enough time to maximize breakfast. Also, breakfast food is so-so. 5. Internet Wi-Fi comes and goes. 6. Front desk looks like a glorified guard house.

If you don't mind a kind of an old hotel but with a good location then this might be your kindda hotel. Well, to me, the room is huge but most of the furniture and toilet ware need some refurbishment. the plus point about this hotel is that, your're just 20 metres away from Chong Non Si BTS.

Keep away from this terrible hotel. The fittings are falling off, the doors are questionable in term of safety and the place is notorious for motorbike bag snatching . Not convenient and staff can never be seen when you need them the most. Don't be fooled by it's location and her sister branches. This hotel is hopeless. I prepaid for 8 nights, and rather leave it then go near it.

Booked two nights and extended a further two. Warm welcome from reception lady who came out to greet me and took my bag from taxi. Check in was swift. Room really big with kitchenette and tv with couch. Old but well kept. Breakfast is off the property at an affiliated venue. Not at all far. Fair food and quite a nice selection. Outside smoking area with table and chair. Very pleasant indeed. Will certainly recommend.

At first glance, the hotel seems nice enough for the money that you are paying. But after a couple of hours, you'll notice that the hotel could do with some renovation. The air-conditioner is real noisy and leaks water every now and then, and the furniture (especially the couch) was all worn-out and a little dirty. Also, the hotel is quite a bit of a walk from the nearest BTS station (at least 15 minutes); and while the hotel does have a tuk tuk that is supposed to take you to and fro from the BTS station, it almost always seems to be out of order or not available. Service is alright, and the food is decent. I would recommend this hotel for a stay not longer than 2-3 days. If you are going to be in Bangkok for longer than that, then there are other budget options that are much better.

We liked being here so much (for a week). Excellent hotel, tasty breakfasts, nice district with everything needed. We had good free WiFi signal in the room on the 8-th floor. Fresh water with every cleaning. If I come Bangkok again, I'll stay here again.

booked the hotel for a group tour of a total of 28 people. the rooms r big but is poorly managed. two of the rooms we stayed had leaking from the air con and they did nothing but to supply a bucket for us. the free wifi is useless. couldnt even connect to the wifi. on the last day while we were waiting at the lobby for our bus to transport us to the airport, one of the staff pass us a small note telling us to keep our voice down. i didnt see them passing any notes to a group of Europeans the night before when they r also laughing and talking loudly while having their beers at the bar which is also connected to the lobby. when i complained the staff said that she was just following orders from her manage which she insist that his manager refuse to see us. later i went to their office and manage to talk to the manage in charge who said he had no idea about the note and didnt ask any of his staff to do so. overall only the location is worth the stay. even the rooftop pools which have some wooden platform which are very old and some holes which can cause accidents to happen. WILL NOT stay here ever again and I had file a complain to their HQ and yet to receive any response from them. if you plan on having a happy holiday i advice u not to stay here because it will only make ur holiday one of the worst.

This was my second time staying at the Heritage Sathorn. The Heritage is located on a small street next to the Saint Louis Hospital. It is not the easiest to find and most taxi drivers have problems getting down the small street, especially when traffic is bad---the street is commonly referred to as soi-Saint Louis. It is not far from BTS Surasak, but you will have to do a bit of a walk. The main positives about this place is that is very inexpensive (with breakfast for less than $25) and the room is larger than you would expect for the price. However, the second time staying (separated in time by more than 1 year), the room was definitely not what I was expecting. For the price, I do not expect very much and if based on just the first stay I would give a decent rating. However, this time there were three issues that stood out. First, the place is showing signs of neglect, especially the room. The place could use a new coat of paint and a good cleaning. The sofa in the room needed replacing or cleaning. Second, the air conditioning unit leaked like a sieve - after operating for a while it would start leaking and would not stop. Thus, you had to choose between sweating in a very hot room or listening to flood waters all night. It was a complete mess and mentioning it to the staff did not fix it. The staff was very nice and said they would do something about it. However, I think all they did was just clean up the mess it made and never actually attempted to fix the unit. We just had to get used to loud water sounds. Good luck sleeping through that. Third, when opening one of the drawers I found something left behind by a previous guest --- something personal that no subsequent guest would want to find. Again, a thorough cleaning would have solved that. In the end, this property has a lot of potential. However, it needs some attention, a thorough cleaning and a functioning air conditioning unit.

Great room but that was the the only good thing. Very hot as aircon not very good and not fixed when reported. Paid for breakfast but not available at hotel and had to ask on the second morning about how we get and was first told no breakfast then told we had to walk to another hotel. Asked for extra pillow, only two provided for double room, cost $2.00 each per night. First time every I have been charged for a second pillow. Hotel is very had to find. Every taxi go lost.

This was my third stay at this hotel. It has many things going for it.... The roof top swimming pool, excellent evening meals in the restaurant, has the Sky Train on the doorstop and most of the staff are welcoming. Unfortunately I experienced some minuses this time. The hotel is undergoing a refurb so some disruption is likely. There is no adequate way of keeping breakfast food hot so by 7.15 am it is cold. Rooms on the same side of the hotel as the Sky Train and main road are noisy 24/7. When I asked to move to a quieter room even if it was cheaper than the one I had paid for a rude assistant told me I couldn't continue with coffee making facilities even though I was prepared to pay and she argued about giving me a cup so that I could use the kettle provided and buy my own coffee.

36 Soi Sathorn 13 Sathorn Rd Yannawa Bangkok Bangkok

Located in Sathorn within a mile (2 km) of Patpong Night Market, The Heritage Hotels Sathorn is within 2 miles (3 km) of other popular sights such as Lumpini Park. This 28-room, 3-star hotel has conveniences like free in-room WiFi, free self parking, and a fitness center. Located centrally in Bangkok, it's also close to MBK Center and Siam Square.


Dining

Order from room service to satisfy your hunger without leaving your room.


Rooms

The Heritage Hotels Sathorn's 28 rooms are air-conditioned and provide balconies, sofa beds, and refrigerators. Guests can enjoy cable TV and stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers, bathrobes, and slippers. Other standard amenities include free bottled water and safes.


Property features

At The Heritage Hotels Sathorn, guests have access to a fitness center, a spa tub, and a sauna. If you decide to drive, there's free parking. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, a terrace, and laundry facilities.

Room options

Reviews from Trip Advisor

Trip Advisor aggregated rating

34% of guests recommend this hotel

Total of 109 reviews