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The Rimrock Resort Hotel

4.0 out of 5.0

Recent guest reviews

Views are to die for. High end hotel. Very clean and convenient. Banff Gondola ride is 5 mins walk from here.

Staff very friendly and accommodating as we were able to have 2 nights on the mountain side.

This is a nice hotel with excellent view that we could not see the view since when we got to hotel after driving 5 hours from Vernon BC there were smoke every where due to wild life fire in the area. My wife and I did not like Manager on duty response for requesting better room due lack of informing us that the smoke was in the are last two weeks. My wife has asthma but hotel manager refused to accept that they need to let customer know about smoke since they will loose business!

Too far from town and too pricey and parking is a bit much.

This hotel has a nice view of the mountains. That's about it. The more than $400/night rate is really not worth it. I stayed here because the other hotels were booked. Other hotels offered breakfast, this one didn't. Not sure why it's so expensive. Valet is not included either. There was a question about the rate and the staff seemed arrogant. It felt like a training hotel. I'll go to Banff again, but I won't stay here.

Staff was very helpful and friendly, and the view was second to none.

The Rimrock is a wonderful property, a few Kilometers south of Downtown Banff and right across from Upper Hot Springs. The only complaint: the room ventilation was terrible. We did have Enginering check on it! There was no way to cool the room and the windows are latched in the Winter. They offered is a fan which helped move the sweltering air around. Other guests had the same problem. We won't return until the correct the ventilation technology.

We were very disappointed that Orbitz did not advise us that the the dining venues were closed - Eden & Primrose. Part of the reason we chose this venue was becuase Eden is rated #1 for dining in Banff by TripAdvisor. We were very disappointed. Front desk manager did provide a nice room upgrade. The cocktail list in Larskspur was exceptionally good as was the food. the views are stunning, service is excellent. Really like an indoor accessible garage. Pool, hot tub and accompanying womens locker areas appeared somewhat tired and not spiffed up clean.

Stayed at Rim Rock Dec. 24 - 30th...had a great experience! This hotel is top notch, from the beautiful top of the hill location to the cozy ambiance. Service was superb, complimentary shuttle to town convenient. Concierge ski storage and prompt transfers to the Sunshine and Lake Louise ski shuttles. Apres ski cocktails and dining in both Divas Lounge and Larkspur were excellent. We checked out the Fairmont Banff Springs and are so happy we went with the Rim Rock. It's much cozier! Beds were very similar to the Westin Heavenly bedding.

Although the hotel location itself is not within walking distance to the town center, it provided everything we needed. This is an upscale hotel that strives for customer service. All areas were very clean and well maintained. Would definitely stay again.

Highly recommend, this is a great hotel in the Banff area.

Staff is excellent, articulate and very helpful. We arrived a day early (stupidly on my part) for the reservation, got an upgraded exquisite room with an inspiring view. Turned out beautifully.

great experience but pricey! Very clean hotel. Staff were helpful.

Great Staff, great facilities, great view. Away from traffic of downtown, had shuttle to town.

I had a fantastic time in this hotel, IF u are looking for a great view of Banff stay here. I would recommend this hotel to anyone that goes to Banff.

Staff was very friendly and helpful throughout the stay, giving recommendations of where to eat at the ski resorts and always with a friendly smile. We had a Grand View room and it did not disappoint! Would absolutely stay at the Rimrock again. Only complaint was the food at Divas was described as "refined pub food", it was run of the mill and was out least favorite meal of the trip.

The service was great, restaurants were great, rooms were wonderful. It is very nice place to stay at.

So much more than a beautiful hotel. Wish we had more time to enjoy it all. Can't beat the service, the staff are absolutely wonderful.

We stayed at Rimrock and we pleased with view and overall the hotel!

Great hotel. Located at a quiet scenic end of town. The room was clean and spacious. The beds were comfortable. I liked that cribs/playpens were available for my baby. Overall I would recommend this hotel but there were some complaints. I didn't like the fact that I had to pay for parking. I especially didn't like the fact that there was no way around using stairs so I had to carry the stroller up and down a small set of stairs every time I went to and from the parking lot. This was also an issue getting into the hotel restaurant which only had an entryway with some stairs. Next time, if I have a stroller, I may pay extra for the valet service or opt to stay elsewhere. With regard to the spa, the hot tub was nice but the pool was way too cold in temperature to enjoy. Also, my mom got kicked out of the spa earlier than the posted hours by one of the staff for whatever reason. Lastly, the fridge in the room was not cold enough.

Room options

Premium Room - Mountain View - 2 Queen Beds

Queen 2 | Sleeps 4

Grandview Room - Panoramic Mountain & Valley View - 1 King Bed

King 1 | Sleeps 2

Junior Suite - Obstructed View - 1 King Bed

King 1 | Sleeps 2

Premium Room - Mountain View - 1 King Bed

King 1 | Sleeps 2

Guest reviews for The Rimrock Resort Hotel

Everyone (17) Couples (14) Business (1) Family (6) Other (2) Friends (1)
5

this is a highend hotel

Everyone

Views are to die for. High end hotel. Very clean and convenient. Banff Gondola ride is 5 mins walk from here.

By , from Chicago, IL on Aug 27, 2017

5

nice mountain location

Everyone

Staff very friendly and accommodating as we were able to have 2 nights on the mountain side.

By , from Menlo Park, CA on Aug 24, 2017

3

nice hotel pure management.

Everyone

This is a nice hotel with excellent view that we could not see the view since when we got to hotel after driving 5 hours from Vernon BC there were smoke every where due to wild life fire in the area. My wife and I did not like Manager on duty response for requesting better room due lack of informing us that the smoke was in the are last two weeks. My wife has asthma but hotel manager refused to accept that they need to let customer know about smoke since they will loose business!

By , from Sterling, Va. on Aug 7, 2017

4
Everyone

Too far from town and too pricey and parking is a bit much.

By on Jul 21, 2017

3

nothing to write home about.

Everyone

This hotel has a nice view of the mountains. That's about it. The more than $400/night rate is really not worth it. I stayed here because the other hotels were booked. Other hotels offered breakfast, this one didn't. Not sure why it's so expensive. Valet is not included either. There was a question about the rate and the staff seemed arrogant. It felt like a training hotel. I'll go to Banff again, but I won't stay here.

By on Jun 29, 2017

5

excellent mountain view

Everyone

Staff was very helpful and friendly, and the view was second to none.

By on Apr 2, 2017

4

beautiful hotel...room was hotter than hell!

Everyone

The Rimrock is a wonderful property, a few Kilometers south of Downtown Banff and right across from Upper Hot Springs. The only complaint: the room ventilation was terrible. We did have Enginering check on it! There was no way to cool the room and the windows are latched in the Winter. They offered is a fan which helped move the sweltering air around. Other guests had the same problem. We won't return until the correct the ventilation technology.

By , from Texas on Mar 21, 2017

4

great view & service

Everyone

We were very disappointed that Orbitz did not advise us that the the dining venues were closed - Eden & Primrose. Part of the reason we chose this venue was becuase Eden is rated #1 for dining in Banff by TripAdvisor. We were very disappointed. Front desk manager did provide a nice room upgrade. The cocktail list in Larskspur was exceptionally good as was the food. the views are stunning, service is excellent. Really like an indoor accessible garage. Pool, hot tub and accompanying womens locker areas appeared somewhat tired and not spiffed up clean.

By on Jan 13, 2017

5

best of banff

Everyone

Stayed at Rim Rock Dec. 24 - 30th...had a great experience! This hotel is top notch, from the beautiful top of the hill location to the cozy ambiance. Service was superb, complimentary shuttle to town convenient. Concierge ski storage and prompt transfers to the Sunshine and Lake Louise ski shuttles. Apres ski cocktails and dining in both Divas Lounge and Larkspur were excellent. We checked out the Fairmont Banff Springs and are so happy we went with the Rim Rock. It's much cozier! Beds were very similar to the Westin Heavenly bedding.

By , from San Luis Obispo, CA on Jan 4, 2017

5
Everyone

Although the hotel location itself is not within walking distance to the town center, it provided everything we needed. This is an upscale hotel that strives for customer service. All areas were very clean and well maintained. Would definitely stay again.

By on Sep 1, 2016