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Lake Louise Inn

3.0 out of 5.0

Recent guest reviews

This was our stay in between 2 other facilities that we used on our vacation. This place was far below the other 2 places. It started out with not very friendly check-in experience. Then to find a room that did not live up to the price we had to pay. It definitely needs an update. I will say that the food was better in the Italian restaurant than what we got in the downstairs pub and grill.would definitely try a different place next time

This hotel is very very dirty and too old. Dirty carpet, very small room and bathroom. No elevator. My room was on 2nd floor but I had to climb up to three floors for 2nd floor. Bad design. Floor and wall tiles were cracked and stained.

Pretty good stay. The staff was friendly and helpful.

Really liked the restaurants and food. Location was excellent. Nice, helpful staff.

The motel charges very high daily rate $250 because of high demand during summer vacation months. The room is very small and carpet is greasy. However, they still charge $9 resort fee for providing WiFi and parking. Is WiFi and parking supposed to be free now days?

Hotel staffs are very helpful! The room is very small and no air conditioning.

Nice location in Lake Louise area. At Check In there were 3 workers but not one of them addressed me as I was standing there. Finally one person asked and she was good. Upon checking into the room, there was no toilet paper or hand soap and only two sets of towels for the four of us. Room was very hot and stale with no air circulation even when door and window left open.

This hotel is slightly below average - small rooms, no elevators, and an impersonal approach to guests. At least that is the case in "Block 4". Also, be wary that there is an annoying "resort charge" added to every night's stay, and, in our case, Orbitz charged our card a higher rate than was initially quoted on the confirmation screen.

Convenient venue if you want to ski at Lake Louise. Friendly staff. Rooms are tired and small. Food is so-so. Pub didn't serve Chardonnay by the glass. If you want a moderate venue that is convenient this place is for you. If your style is more upscale Fairmont or Post is the best option in this town.

Good location on Lake Louise. It was comfortable, and matched what we booked for the family of 5 with kitchen.

We had three nights at Lake Louise Inn, but had to change room due to availability. The staff chose two rooms as close as possible for us and moved our stuff after the two night stay. The dinner in the hotel was the best deal in the area! But the breakfast was not pleasing.

It's right across street from Lake Louise Village. Very good price for the convenient location and nice room. We got a suite with 2 bed rooms. The suite has a full kitchen with all utensil, a living room, and 2 bath rooms. Very good setting for family or group traveling. The price for a suite is much cheaper than getting 2 individual rooms.

The hotel is older. Needs some updating. Would be ok but our mattresses were bad. Beautiful surroundings. Close to everything. Quiet at night.

This facility has lowest accomodation and comfort during my trip but way high price rates. Anyone plan to stay Lake Louise, I would recommend to stay fairemont banff one more night considering Lake Louise area.

Perfect location to explore all of the beauty of the area--at less than half the price of the high end places at the lake. Great room. Great restaurants. Staff was really helpful--even when we needed to make changes.

Motel had an excellent Buffet Breakfast for $19 Canadian, Italian restaurant in lodge had pretty good food, but no view of the beautiful rookies. , In door Hot tub and pool were in full view of guests walking thru the lounge. Dubet on beds was heavy for warmer weather in the summer.,,removing the Dubet sheets revealed a very scratchy filler. The location of the lodge is perfect for traveling to the Lake Louise tourist sites. Service personnel were very friendly. Room was not ready when we checked in at 4pm.

The hotel staff was friendly, the hotel was neat and clean, but our interior room with a window (sealed) view of the pool was the hottest room I have ever stayed in. No air conditioning. They had fans in the room, but it did not help.

Hotel was small, not very clean, and we had to move rooms because the heat wasn't working in our room. In addition, we had to call several times as they didn't believe us at first that it was not working. However, we were only staying one night and were in the area for the hiking and views, so the price was good. Would not recommend this however.

functional but nothing special was crowded and parking was a challenge

great staff, nice room, close to what we wanted, restaurant reasonable - we stayed in the main building, a big plus if you want to use the pool / hot tub in the winter time.

Room options

Standard Room, 2 Double Beds

Full 2 | Sleeps 3

Deluxe Room, 2 Queen Beds

Queen 2 | Sleeps 4

Condo, 1 Bedroom

Queen 1 | Sleeps 5

Studio 1 Queen

Queen 1 | Sleeps 3

Guest reviews for Lake Louise Inn

Everyone (21) Couples (8) Business (1) Family (7) Friends (2) Other (2)
2
Everyone

This was our stay in between 2 other facilities that we used on our vacation. This place was far below the other 2 places. It started out with not very friendly check-in experience. Then to find a room that did not live up to the price we had to pay. It definitely needs an update. I will say that the food was better in the Italian restaurant than what we got in the downstairs pub and grill.would definitely try a different place next time

By on Sep 13, 2017

Review comment responded on Sep 15, 2017

Dear Valued Guest, Thanks for taking the time to provide some feedback on your time here. I do apologize for the issues you experienced in regards to the check-in and the room. We will certainly look into what went wrong and do our best to improve on this moving forward. Just so you are aware we have made a plan to update the majority of our rooms early next year. Anyways, thanks for your review. We hope you'll give us another chance to prove what an enjoyable stay we can provide while visiting Lake Louise.

1

dirty hotel.

Everyone

This hotel is very very dirty and too old. Dirty carpet, very small room and bathroom. No elevator. My room was on 2nd floor but I had to climb up to three floors for 2nd floor. Bad design. Floor and wall tiles were cracked and stained.

By , from Virginia on Sep 12, 2017

Review comment responded on Sep 14, 2017

Dear Dae, Very sorry to read the feedback you've provided and that your stay with us was not up to standard. I apologize for the issues you experienced in the room. We will certainly be looking into the points you've mentioned to do our best to correct these for those staying with us in the future. Thanks for taking the time to help us improve our hotel as a whole.

4

pretty good stay.

Everyone

Pretty good stay. The staff was friendly and helpful.

By , from Edmonton on Sep 8, 2017

Review comment responded on Sep 13, 2017

Dear Ryan, Thanks for the positive review on your stay with us. We're happy you were able to enjoy the central location to local attractions and that our staff was able to assist in enhancing your time here. We hope to welcome you back for another stay in the near future.

4

nice but dated resort area hotel.

Everyone

Really liked the restaurants and food. Location was excellent. Nice, helpful staff.

By on Sep 5, 2017

Review comment responded on Sep 7, 2017

Dear Valued Guest, Thanks for the positive feedback on your time here. We're happy you were able to enjoy your stay with us and take advantage of all the great outdoor activities available nearby. We have made updating our rooms a priority moving forward with a large overhaul being scheduled for early next year. Thanks for taking the time to provide a review on our hotel and facilities. We hope to welcome you back soon.

3

very small room, old motel

Everyone

The motel charges very high daily rate $250 because of high demand during summer vacation months. The room is very small and carpet is greasy. However, they still charge $9 resort fee for providing WiFi and parking. Is WiFi and parking supposed to be free now days?

By on Aug 23, 2017

Review comment responded on Aug 25, 2017

Dear Valued Guest, Thanks for providing feedback on your stay with us. I do apologize that the room was not up to your standard. If we had known you were unhappy with your accommodation we certainly would've tried to find a suitable alternative for you. Our resort fee does cover a variety of things such as the parking and wi-fi mentioned, however it also contributes to a variety of services that other properties in the area charge separately for such as complimentary bike rentals, our weekly gazebo bonfire, and a few other seasonal perks. Hope this information helps. We appreciate you taking the time to provide a review.

4

nice location

Everyone

Hotel staffs are very helpful! The room is very small and no air conditioning.

By on Jul 8, 2017

Review comment responded on Jul 10, 2017

Dear Valued Guest, Thanks for the review on our hotel. I'm very happy to read that our staff was able to positively influence your experience here. As we do operate in a National Park, we do try to limit our carbon footprint and that is why we do not feature air conditioning in the hotel. We're lucky enough to be high enough in the Mountains where in the summer the nights are very cool and the days lack humidity to help with this. Thanks again for your feedback.

3

nice location

Everyone

Nice location in Lake Louise area. At Check In there were 3 workers but not one of them addressed me as I was standing there. Finally one person asked and she was good. Upon checking into the room, there was no toilet paper or hand soap and only two sets of towels for the four of us. Room was very hot and stale with no air circulation even when door and window left open.

By , from San Francisco, CA on Jun 29, 2017

Review comment responded on Jul 4, 2017

Dear Explorer, Thanks for taking the time to provide an insightful review on your stay with us. Unfortunately, due to the age of our hotel and the restrictions of operating in a National Park, none of our rooms at the hotel have air conditioning. However, we do provide fans for all of our rooms and do our best to assign the placement of the rooms to each guest's preference. We're happy you enjoyed your time here in Lake Louise. Hope you'll visit us again soon in the near future.

2

average hotel, more expensive than orbitz quoted

Everyone

This hotel is slightly below average - small rooms, no elevators, and an impersonal approach to guests. At least that is the case in "Block 4". Also, be wary that there is an annoying "resort charge" added to every night's stay, and, in our case, Orbitz charged our card a higher rate than was initially quoted on the confirmation screen.

By , from Tauranga, NZ on Feb 17, 2017

Review comment responded on Feb 28, 2017

Dear RG, We appreciate you taking the time to provide a review on our hotel. I'm sorry to hear that you did not find value in your stay with us as that is something we pride ourselves on operating within the Banff National Park. The resort fee should be properly indicated at the time of booking by Orbitz, it is a fee charged here directly at the hotel and may/may not be covered under the advanced purchase options. Thanks again for your feedback, it will truly help us improve moving forward.

3

convenient but tired

Everyone

Convenient venue if you want to ski at Lake Louise. Friendly staff. Rooms are tired and small. Food is so-so. Pub didn't serve Chardonnay by the glass. If you want a moderate venue that is convenient this place is for you. If your style is more upscale Fairmont or Post is the best option in this town.

By on Jan 10, 2017

Review comment responded on Jan 23, 2017

Dear Valued Guest, We appreciate you taking the time to provide feedback on your stay with us. I can assure you we will be updating our rooms moving forward as we have made it a priority in 2017. I'll be sure to pass your remarks to our Operation Team so they too are aware of your feedback. Thanks for your time.

4

nice hotel

Everyone

Good location on Lake Louise. It was comfortable, and matched what we booked for the family of 5 with kitchen.

By , from NJ on Sep 22, 2016

Review comment responded on Nov 24, 2016

Dear cc, Thank you so much for your quality review. We are proud to be one of the few locations in Lake Louise that offers units with kitchens/kitchenttes to make long-term stays more comfortable. We truly appreciate you taking the time to review us.