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Ramada BWI Airport/Arundel Mills

3.0 out of 5.0

Recent guest reviews

I had a very pleasant stay.the staff was great .I would stay there again

Nice room, the bed is okay. Good continental breakfast. The heater is old and noisy.

Very nice stay only one soap dish wasn't cleaned, but other was very nice especially for the price.

Very clean needs more on buffet vegetarian breakfast.

I didn’t spend much time at the hotel but my little experience and the short period time that I spent there, it was excellent

The hotel staff was the only good thing about this place. Everything else was average or below. The room was tidy but it seemed like some spray had been used to make it smell better which left us with a weird smelling room (neither fresh not smelly enough to complain about it).

The room was not cleaned daily. There was confusion around which days I was actually checking out and there was some incorrect information in the system as it related to our stay, it was really about the room across the hall...smh. One of the staff members at the front appeared to be drunk and made errors as she was checking us out and checking us back in for another night. She told us to come back later as she "didn't want to f*** up our information. " Her speech was hard to understand and her facial expressions were very bizarre at times.

All new renovated hotel!! Great prices. Excellent staff!! A little tough to get to on the back roads but well worth it!

Pool closed inspite of nice weather. Second night there was a party en because of that the hotelguests couldn t park anywhere. Music was also loud. Breakfast only till 9am in the weekend. Pool closed inspite of nice weather. Overal paid to much for the services we didn t get.

It was a good hotel to spend for only one night there. The Wi-Fi didn't reach very well upstairs. Although, I overheard the staff indicate they were working on it. The hot water for the shower wasn't that hot or didn't have the potential to get that hot which could be good in a sense. I filled up an ice bucket and left it out overnight. The next morning, I discovered a dead cockroach. I don't know if that was a fluke, but that kind of shocked me a bit. I don't think bugs in general are very good. The area was quiet which was important to get some good sleep. The free breakfast was really good, the staff was super friendly, and the shuttle got me to the BWI airport fast. Overall, I think it's a good place, but needs a few things fixed. I recommend on the contingency those issues are fixed.

The rooms are run down. The restaurant is closed. So no food or bar on location. TV was all fuzzy. AC was old and out dated and didn't work well.

Location was not bad short drive to many activities. Hotel needs upgrade. Told pool doesn't open until noon because that's when lifeguard arrives. Big signs posted and there was never any lifeguard on site. Breakfast very limited and only 1 old toaster for everyone to use. Kids enjoyed pool when open.

Great transportation service. We had a 5 am flight and transportation was available at no cost. Transportation to area events were provided at a $10 roundtrip rate.

This hotel is older - I left with 25-30 bed bug bites, the restaurant is possibly the worst restaurant in America - waited 2.5 hours for a takeout order that was incorrect. Staff is friendly and price is cheap if booked in advance. It's clear management is aware that the hotel is rundown and doesn't care - so if a good price (which is what they cater to) is all you care about then stay here, otherwise avoid this hotel.

Clean and excellent staff! They couldn't do enough for us! The breakfast was simple, but good! Small eating area was cramped at times, but the woman running breakfast was excellent and made sure you had what you needed. I recommend staying here as we tried other hotels in the area and this one for the price by far exceeded others! Be careful booking third party we asked for non-smoking, when we got to the hotel we were booked in smoking which we can't do, the staff took care of us! Orbitz don't do that to travelers took us by surprise.

They took to long to review my reservation. My room did not have an iron board. Room was too noisy, right next to the hotel's central air and walls are to thin that you could hear people talking. I was not able to sleep, very annoying. Staff was not available when needed, specially during breakfast hours. Run out of fruit, plates, napkins.

We booked through orbitz because free parking and airport shuttle was advertised. Upon arrival, the staff informed me that if we would be staying longer than one night there would be a parking fee of $50. So beware the false advertisement. The hotel was bet average, would probably not stay again

Sucked never no mangment help did not know anything it was raining no handycap access they park the motel van in front of the door all the time you could not get out of the weather I had to rent a wheelchair to get my family in could not get park close enough they had there motel van in the way also the reasturant suck not enough employees

Hotel could use some updating. Bathrooms a little old

Curtains were torn and tattered. Carpet was falling apart in the center of the room. Multiple lights were broken. Did not feel clean as a result.

7253 Parkway Dr Hanover MD

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Ramada BWI Airport/Arundel Mills places you within a 15-minute drive of Arundel Mills Mall and National Electronics Museum. This 132-room, 3-star hotel has free breakfast, an outdoor pool, and a 24-hour fitness center. It's near the airport and also close to Maryland Live Casino.


Dining

Free continental breakfast is included with your stay and awaits you each morning from 5:30 AM to 9 AM. This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with room service.


Rooms

Ramada BWI Airport/Arundel Mills's 132 rooms provide coffee makers, free newspapers, and safes. Guests can expect free WiFi and 27-inch TVs with cable channels. Hair dryers, ironing boards, and desks are also standard.


Property features

At Ramada BWI Airport/Arundel Mills, guests enjoy features like an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. There's free parking, as well as a free airport shuttle (available 24 hours). The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include 7 meeting rooms, conference space, and a 24-hour business center.

Guest reviews for Ramada BWI Airport/Arundel Mills

Everyone (34) Business (26) Couples (24) Family (14) Other (11) Friends (10)
5
Everyone

I had a very pleasant stay.the staff was great .I would stay there again

By on Apr 9, 2018

Review comment responded on Apr 12, 2018

Wonderful! Thank you so much for your perfect review score and for your great review comments. We are delighted to see that our staff treated you with the kindness, courtesy, and the hospitality you deserved! We hope you also enjoyed your clean, comfortable room and that you were able to relax and have a good night’ s sleep. Perhaps you also got to check out our onsite dining options – our complimentary continental breakfast in the mornings, or our restaurant, the Olde Towne Inn, open daily for dinner. Thank you again for your feedback, and we hope to welcome you back in the future!

4

nice hotel

Everyone

Nice room, the bed is okay. Good continental breakfast. The heater is old and noisy.

By on Mar 28, 2018

Review comment responded on Apr 5, 2018

Great! Thank you for your comments regarding your recent visit with us here at Ramada. We are delighted that you enjoyed your time here, including your room accommodations and our complimentary continental breakfast served daily. We apologize that you experienced issues with the heat in your room and will quickly investigate why that occurred. Hopefully the rest of your stay and your visit to the area went smoothly. Please be our guest again in the future.

4
Everyone

Very nice stay only one soap dish wasn't cleaned, but other was very nice especially for the price.

By on Mar 15, 2018

Review comment responded on Mar 22, 2018

Excellent! We are so delighted that you had such a great stay with us recently. It is wonderful when our guests love our clean accommodations, when they are comfortable, and when they love our kind, courteous staff. Many thanks for your review and for letting us know what a great time you had! Hopefully our business center or free wi-fi was of help for you during your business trip to the area. We hope you will consider staying with us again in the future, whether you are visiting the Baltimore/Washington area for business or for pleasure.

5

good location

Everyone

Very clean needs more on buffet vegetarian breakfast.

By on Feb 5, 2018

Review comment responded on Feb 8, 2018

Great! Thank you very much for your perfect review score from your time with us recently. We are delighted to see that you loved our airport location and our clean, comfortable rooms which help to make for a relaxing stay. Your breakfast suggestions are also appreciated! While you were here, we hope you were able to check out some of the area attractions in close proximity to the hotel, including the casino, plenty of shopping, and restaurants nearby. Thank you again for your review, and we hope to see you the next time you are in the area!

5

friendly, courtesy and friendly people

Everyone

I didn’t spend much time at the hotel but my little experience and the short period time that I spent there, it was excellent

By , from Texas on Jan 25, 2018

Review comment responded on Feb 1, 2018

Wonderful! We are delighted to see that you loved our welcoming customer service staff when you were here at our hotel. We are proud to offer courteous service of the highest quality to all of our guests, and we are happy to have had you here with us. We hope you also slept well, in our spacious rooms, and that you had the chance to eat well, too, if you tried our complimentary breakfast or our tasty onsite restaurant, the Olde Towne Inn. Thank you again for your feedback, and we hope to have the opportunity to serve you again in the future!

3
Everyone

The hotel staff was the only good thing about this place. Everything else was average or below. The room was tidy but it seemed like some spray had been used to make it smell better which left us with a weird smelling room (neither fresh not smelly enough to complain about it).

By on Nov 19, 2017

Review comment responded on Nov 23, 2017

We greatly appreciate your recent review of your time with us. It is great to see that our wonderful customer service team took great care of you while you were here. Hopefully, you were able to take advantage of our complimentary amenities such as in-room coffee maker, free Wi-Fi, and complimentary breakfast. It is good for us to know the other details of your experience as well so that we can do our best to improve for the future. Thank you again for your comments, and we hope you enjoyed your time in the area!

1

close to arundel mills mall, casino and the bwi a

Everyone

The room was not cleaned daily. There was confusion around which days I was actually checking out and there was some incorrect information in the system as it related to our stay, it was really about the room across the hall...smh. One of the staff members at the front appeared to be drunk and made errors as she was checking us out and checking us back in for another night. She told us to come back later as she "didn't want to f*** up our information. " Her speech was hard to understand and her facial expressions were very bizarre at times.

By , from MI on Oct 30, 2017

Review comment responded on Nov 2, 2017

Thank you for sharing your experience as we always want to improve upon the level of service we deliver. As this is very atypical service that our guests receive we are a bit shocked to read your comments and will be researching them immediately. We do apologize for any inconveniences you have experienced and hope your stay in the Baltimore-Washington area was otherwise enjoyable. Thank you again.

5

super economical hotel!

Everyone

All new renovated hotel!! Great prices. Excellent staff!! A little tough to get to on the back roads but well worth it!

By , from Atlanta, GA on Oct 9, 2017

Review comment responded on Oct 13, 2017

Fabulous! It is delightful to read about your experience with us, and we love your enthusiasm. It is awesome to see that you were comfortable and relaxed in our awesome rooms! We hope you got a good night's sleep and were able to unwind before traveling or exploring the many attractions in the Baltimore/Washington area. Thank you again for your perfect score, and we can't wait to see you again the next time you are in the area!

2

close to bwi, but no parking space

Everyone

Pool closed inspite of nice weather. Second night there was a party en because of that the hotelguests couldn t park anywhere. Music was also loud. Breakfast only till 9am in the weekend. Pool closed inspite of nice weather. Overal paid to much for the services we didn t get.

By , from NL on Oct 2, 2017

Review comment responded on Oct 5, 2017

We appreciate your comments from your recent visit with us and knowing what parts of your experience had the biggest impact on your stay. We are so sorry that we could not open the pool, even with the pleasant September/October weather we have been getting in Maryland recently; with guest safety in mind the pool is only open under the supervision of a lifeguard, who is on staff only from Memorial Day to Labor Day. Thank you again for your review of your time with us, and we hope you enjoyed your time in the area.

3

good hotel, minor issues.

Everyone

It was a good hotel to spend for only one night there. The Wi-Fi didn't reach very well upstairs. Although, I overheard the staff indicate they were working on it. The hot water for the shower wasn't that hot or didn't have the potential to get that hot which could be good in a sense. I filled up an ice bucket and left it out overnight. The next morning, I discovered a dead cockroach. I don't know if that was a fluke, but that kind of shocked me a bit. I don't think bugs in general are very good. The area was quiet which was important to get some good sleep. The free breakfast was really good, the staff was super friendly, and the shuttle got me to the BWI airport fast. Overall, I think it's a good place, but needs a few things fixed. I recommend on the contingency those issues are fixed.

By , from Raleigh, NC on Sep 15, 2017

Review comment responded on Sep 21, 2017

While we are happy that you selected our hotel in your travel plans, we wish you had a better experience while with us. We appreciate knowing what is important to our guests when they search for accommodations during their travels. We are grateful for your comments and are so happy to see that our friendly staff, morning complimentary continental breakfast, and our convenient shuttle service made your stay a good one. Thank you again for your feedback, and we hope to see you the next time you are in the Baltimore-Washington area!