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Best Western Plus BWI Airport North Inn & Suites

2.5 out of 5.0

Recent guest reviews

They overbooked the hotel and sent us to a lower quality hotel with smaller beds after charging our card for a guarenteed room. Very unsatisfied with this hotel and customer service.

Great location as it is close to the airport. After taking an hour long taxi ride to get to the hotel, I was hoping to check in and retire quickly to the room, however upon walking into the lobby I joined a line that had formed waiting for the front desk worker at around 9:00pm. A note said return in 5 minutes, and I waited at least 8, with those in front of me waiting longer. Once I was checked in, I was able to get to my room quickly. For a one night stay, the room was fine with nothing special to discuss. There was a tv and wifi. I appreciated the shuttle to the airport in the morning and the snack bar I was given in the morning because I would be missing the breakfast.

If you are leaving your car there while you travel parking is challenging. Hotel clerk at 2:30 am was not attentive. There was 3 carafes of coffee all were empty and when asked if he could fill one the gentleman did not respond, just looked at us. Told us he couldn't check us out til the shuttle got there to pick us up and then said he couldn't give us a receipt, that Orbitz would send us one for checking out. We were not the only ones. Another lady was asking and he gave her the same answer. That's ridiculous!!

Don't select this hotel under the assumption that it's within walking distance to any city attractions. It is within close driving distance. The staff was very nice and helpful, especially the housekeeping staff. They have an amazing breakfast. This is not your run of the mill; cereal and muffin boringness, they also have omelets, biscuits and gravy and much more!! Had a great stay and would happily return again. :-)

Fairly standard high quality best western. Nice staff. Decent breakfast. A bit out of the way if you're looking for central Baltimore, but they have a super easy free shuttle to get to the MARC train, which gets you into DC in about 30 minutes. Super convenient if you want to save a bit!

Great hotel, very clean rooms. All hotel staff is very friendly and helpful.

This hotel was clean and roomy. The quest were provided shuttle to and from BWI airport and complimentary breakfast. The staff was also friendly as well. I'd definitely stay again.

Staff was very friendly. Clean, comfortable room.

The front desk attendant named Trarhonda is great she smiles and has great customer service.

Excellent staff. That is the only positive thing about it. Dirty, run down property. Needs maintenance and cosmetic makeover.

Had to wait 1 hour 45 minutes for the shuttle. Very poor service

Everything looks super clean and new. The 2 stars that they have might scare you off but they definitely deserve more stars than that. Carpet, towel, furniture and anything else looks so new and clean. I been to 4 stars where towels are much nastier than here. I will so book here again when I return to Baltimore

Decent hotel if staying for a night. Not far from the airport. Breakfast doesn't have many options. Rooms are a little small but, nice and clean.

Nice hotel with great breakfast and shuttle service to the airport. Would definitely stay here again.

The air conditioning did not work in room. Was not told that shuttle back to airport ran only ever 30 minutes when checking in. The check in staff was frazzled. However breakfast was nice and am staff friendly and helpful.

Very comfortable and great price! Close to downtown and shopping . I would recommend to all.

My stay was OK. My room was average and not the cleanest room I've ever stayed in. There were stains on the carpet, the toilet was dirty when I arrived, many of the light fixtures did not work. So I would have expected better room conditions.

good price & location, next to light Rail. Breakfast below average.

I was disappointed when I got to the hotel late and had no hot water in the shower. but, the front desk staff immediately corrected the problem and without asking, apologized and upgraded the room! The hotel was clean, breakfast had a mix of hot and cold foods. The experience over all was excellent, especially for a 3 star reasonable priced hotel. I will be returning.

Overall okay but picky problems such as printer at business center was out of paper the entire stay, asked several times they wanted to e-mail items to print to front desk and they would print (that can be a big security problem). Check-in late afternoon - few parking spaces available rear entrance parking guests have to walk through pack of smokers to get through door. Cigarette bucket at top of ramp so clothes on the single cart pick up strong smoke smell many cigarette butts around walkway. Lots of deferred maintenance such as electrical outlets hanging out of wall in vending area, broken table in hall, room had broken window shade, toilet seat top broken but serviceable. Service people seamed to be a very present but lots of things lacking maintenance.

6055 Belle Grove Rd Baltimore MD

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Free airport shuttle

Located in Brooklyn, Best Western Plus BWI Airport North Inn & Suites is within a 10-minute drive of popular attractions such as M&T Bank Stadium and Baltimore Cruise Terminal. This 145-room hotel has free breakfast along with conveniences like a 24-hour fitness center and free in-room WiFi. It's near the airport and also a short drive from Oriole Park at Camden Yards and Horseshoe Casino Baltimore.


Dining

Free hot/cold buffet breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.


Rooms

All of Best Western Plus BWI Airport North Inn & Suites's 145 rooms are air-conditioned and have an array of amenities, including coffee makers, free weekday newspapers, and free local calls. TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Other standard amenities include ironing boards and desks.


Property features

Guests of Best Western Plus BWI Airport North Inn & Suites enjoy a 24-hour fitness center, free WiFi in public areas, and 2 meeting rooms. There's free parking, as well as a free airport shuttle (available 24 hours). The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a computer station.

Room options

Standard Room, 1 King Bed, Non Smoking, Refrigerator

King 1 | Sleeps 2

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

King 1 | Sleeps 4

Standard Room, 1 King Bed, Accessible, Non Smoking

King 1 | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Queen 2 | Sleeps 4

Guest reviews for Best Western Plus BWI Airport North Inn & Suites

Everyone (22) Couples (24) Business (26) Family (25) Friends (6) Other (7)
1

overbooked and sent to a lower quality hotel

Everyone

They overbooked the hotel and sent us to a lower quality hotel with smaller beds after charging our card for a guarenteed room. Very unsatisfied with this hotel and customer service.

By on May 23, 2017

3

close to the airport

Everyone

Great location as it is close to the airport. After taking an hour long taxi ride to get to the hotel, I was hoping to check in and retire quickly to the room, however upon walking into the lobby I joined a line that had formed waiting for the front desk worker at around 9:00pm. A note said return in 5 minutes, and I waited at least 8, with those in front of me waiting longer. Once I was checked in, I was able to get to my room quickly. For a one night stay, the room was fine with nothing special to discuss. There was a tv and wifi. I appreciated the shuttle to the airport in the morning and the snack bar I was given in the morning because I would be missing the breakfast.

By , from Chicago on Feb 16, 2017

Review comment responded on Apr 16, 2017

Hello Ms. Natalie, We would like to thank you for taking the time share your experience with us, but also offer you an apology for the long wait. I would bring your observation to the front desk department to avoid it in the future. Again, our apologies and thank you for using our brand. Nerally C. Guest Service Manager

3

parking & no coffee

Everyone

If you are leaving your car there while you travel parking is challenging. Hotel clerk at 2:30 am was not attentive. There was 3 carafes of coffee all were empty and when asked if he could fill one the gentleman did not respond, just looked at us. Told us he couldn't check us out til the shuttle got there to pick us up and then said he couldn't give us a receipt, that Orbitz would send us one for checking out. We were not the only ones. Another lady was asking and he gave her the same answer. That's ridiculous!!

By , from Baltimore, MD on Feb 11, 2017

4

great hotel for the the price!

Everyone

Don't select this hotel under the assumption that it's within walking distance to any city attractions. It is within close driving distance. The staff was very nice and helpful, especially the housekeeping staff. They have an amazing breakfast. This is not your run of the mill; cereal and muffin boringness, they also have omelets, biscuits and gravy and much more!! Had a great stay and would happily return again. :-)

By on Jan 27, 2017

4

nice standard hotel

Everyone

Fairly standard high quality best western. Nice staff. Decent breakfast. A bit out of the way if you're looking for central Baltimore, but they have a super easy free shuttle to get to the MARC train, which gets you into DC in about 30 minutes. Super convenient if you want to save a bit!

By , from new york, ny on Jan 27, 2017

5

great hotel

Everyone

Great hotel, very clean rooms. All hotel staff is very friendly and helpful.

By , from Denver, CO on Jan 19, 2017

4

very convenient hotel

Everyone

This hotel was clean and roomy. The quest were provided shuttle to and from BWI airport and complimentary breakfast. The staff was also friendly as well. I'd definitely stay again.

By , from Baltimore on Jan 16, 2017

5

great hotel

Everyone

Staff was very friendly. Clean, comfortable room.

By , from Denver, CO on Jan 13, 2017

5

great hotel, clean, great staff. 5 stars.

Everyone

The front desk attendant named Trarhonda is great she smiles and has great customer service.

By on Dec 20, 2016

2

shuttle is the only positive thing about the hotel

Everyone

Excellent staff. That is the only positive thing about it. Dirty, run down property. Needs maintenance and cosmetic makeover.

By on Dec 11, 2016