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The Westin Resort Nusa Dua, Bali

5.0 out of 5.0

Recent guest reviews

Great staff and service. Rooms are nice but could need a refresh. Breakfast is amazing.

Good location, very attentive staff and well maintained facilities

The hotel was not clean, but the staff was very friendly. The restaurants and room service, never got our orders right. The spa was great. One thing they need is an adult only pool, there were kids everywhere.

We had some ac issues in one of our connecting rooms and the drain smelled a bit one day. Our rooms were the older rooms. But the staff was very accommodating and did their best to fix the problems. I would want to try the newly renovated rooms next time. Some parts of the hotel are getting older but all in all the kids still had a great time.

We have experienced our stay at the Westin as one of our most relaxing and pampering holidays ever. The staff is uber-friendly, the location is perfect, the atmosphere is relaxing and chill. The food is great as well! Definetely worth the experience!

the location its just ok if you do not pretend to be out of the hotel, it is more a family hotel

I couldn't recommend The Westin at Nusa Dua highly enough! This was my third visit to the hotel and the stay was A+ from start to finish. The staff are beautiful, the hotel and beach front location doesn't get any better, and the rooms are faultless. Buffet breakfast is the best of any 5 star hotels I've stayed at throughout the world. I can't imagine anyone having anything less than a great experience at The Westin. Will be back again :)

I cannot express enough how amazingly helpful the staff was, how delicious the food was, comfortable the bed and gorgeous the beach. We would absolutely recommend this hotel, and would love to come back!

This large resort property has something for everyone. Staff is friendly and professional. Rooms spacious and comfortable. A grest place for the entire family. Even though it's a larger meeting/conference resort, it had the feel of a much smaller resort. Felt I got the entire Bali experience without even exploring much of the island away from the resort. Would definitely go back again!

loved everything about the stay! The rooms are spacious and well designed, very comfortable bed/ sheets and absolute perfect service. The breakfast is wonderful and i could not have asked for more! It was my most satisfying stay of all trips to Bali.

1st Time in Bali, the Westin has a great beach, very comfortable rooms. Nusa Dua is a very peaceful area with good amount of shopping. Hotel staff was wonderful. Already planning to go again next year!

i normally don't give reviews of any hotels; however i believe the westin nusa dua deserves an excellent rating! the staff is extremely friendly, which seems to be par for the course from the neighboring properties as well. location is a short taxi ride of 20-30 min from the airport and there is a very nice new outdoor shopping and restaurant mall that is a 10 min walk. the staff was very friendly from the door men to the pool staff...actually i would even say it could be to perfect to always return to your room and have the bed made, towels turned, etc. They actually should let you reuse the towels to conserve water, etc. the rooms were very clean and everything seemed newer. the breakfast buffet was consistently good and as usual, too much to choose from!! it was a great hotel, highly recommended... i would also consider the adjacent two properties if westin was booked. termia kasih!

We were arriving from another hotel in Ubud, where you have more tourists than locals... 4 days at the beach were going to relax us. The hotel is in a very nice and secure area, is very clean and visibly well maintained. Our family of four took a family suite, two rooms with a shared small living room. Not big, but big enough, and visibly recently renovated. The pools are big, beach is OK with white sand cleaned daily by the hotel employees. You can't swim far in the sea so the pool is for you if you want to exercise! What was great is the family-friendliness of the hotel: first the family suite, then the kids club for 18 month-12 yo kids where visibly competent and friendly people take care of your kids while you sip a glass at the beach. There is a weekly program with one new activity every hour from tennis to wall climbing or painting, that will keep them busy and they even bring kids to lunch. Your kids also get at check-in a welcome bag with a special bottle they can refill at anytime with juice at the bar, for free. You are then sure they stay hydrated. They also propose the Kids pass where for $10/day kids can order any food from a children menu in all restaurants. And the most appreciated part is that that menu is not the usual chicken nuggets, pizza and pasta menu of most hotels. You find steaks, fish, steamed vegetables, soups, well, we never saw before such a healthy menu for kids in any hotel, congratulation to the chef and the management. You won't find organic food, definitely they are careful on the quality... Breakfast buffet is definitely worth it, plenty of high-quality food of all kinds, freshly squeezed fruits, western, asian food and even a kids corner with cartoons, special buffet and babysitters so that parents can have a quiet meal. There is no buffet besides breakfast and special events, that's a regret. The hotel is treated against bugs and mosquitos with fumes, you just have a few seconds to rush to the beach when you hear the machines as they do it in plain afternoon without notification. Otherwise you end up in a cloud that is probably not very healty (and smells chimicals). Employees are very helpful and friendly, and there are plenty of them available. On the negative side, catering prices are like US prices, and you experience the double taxing trick with the currency rate. When prices are in US$, you need to add roughly 21% taxes on top, then the hotel charges the credit card in Indonedian Rupiahs using an exchange rate that's roughly 5% more than the one of the banks. So when you see a price in US$, you can add 25% to know the exact price you will pay. Prices in Rupiah also have 21% tax on top, and as an example a basic orange juice at the pool cost $7. You then need to plan your budget appropriately. There is good Internet service in the hotel, charged at $20 per day or free from the hotel lobby. Overall that hotel is great for families and they take great attention to the quality of food, hygiena, hydratation of guests (plenty of water bottles, juices for kids) and the maintenance of the hotel, quality of the rooms. I definitely recommend it

Room was very nice with heavenly beds, bathtub leaked all over the floor the first day but they moved us to a different room, nice restaurants and bars...also good shops. Beautiful location on the beach with cabanas.

Relax all day long by the beach in their cocoon chair drinking cocktails. Their Australian BBQ on the beach with live music was memorable!

Room options

Deluxe Room, Poolside

Full 2 | King 1 | Sleeps 3

Family Suite

King 1 | Sleeps 5

Suite, 1 Bedroom

King 1 | Sleeps 3

Deluxe Room, Terrace, Garden View

Full 2 | King 1 | Sleeps 3

Guest reviews for The Westin Resort Nusa Dua

Everyone (2) Couples (2) Business (1) Family (5) Other (2) Friends (3)
4

very nice beach but far from activities

Families

Great staff and service. Rooms are nice but could need a refresh. Breakfast is amazing.

By , from Montreal, Canada on Jul 25, 2017

Review comment responded on Aug 25, 2017

Dear Dominique, We are really happy to hear that you are pleased with our service delivery and that you also enjoyed the quality of our food and beverage. We hope we will have the pleasure of welcoming you back again in the near future. Bipan Kapur Managing Director

4
Everyone

Good location, very attentive staff and well maintained facilities

By , from Singapore on Jul 21, 2017

Review comment responded on Aug 25, 2017

Dear Barry, It gives us a great pleasure to hear that you had such a memorable experience at our resort. We look forward to welcoming you back to our paradise island of Bali for another memorable experience. Bipan Kapur Managing Director

3

good location

Everyone

The hotel was not clean, but the staff was very friendly. The restaurants and room service, never got our orders right. The spa was great. One thing they need is an adult only pool, there were kids everywhere.

By on Apr 21, 2017

Review comment responded on Apr 26, 2017

Dear Anonymous, We regret to hear that your recent stay with us was not meeting your expectations, especially in regards to your experience during dining and relax at the swimming pool. My sincere apologies for the inconvenience you experienced. Thank you for bringing this to our attention and wishing you safe travels. Bipan Kapur Managing Director

4

a few issues but great family trip

Families

We had some ac issues in one of our connecting rooms and the drain smelled a bit one day. Our rooms were the older rooms. But the staff was very accommodating and did their best to fix the problems. I would want to try the newly renovated rooms next time. Some parts of the hotel are getting older but all in all the kids still had a great time.

By on Jul 15, 2015

5

recharge and chill

Couples

We have experienced our stay at the Westin as one of our most relaxing and pampering holidays ever. The staff is uber-friendly, the location is perfect, the atmosphere is relaxing and chill. The food is great as well! Definetely worth the experience!

By on Aug 17, 2014

4

nice hotel

Singles

the location its just ok if you do not pretend to be out of the hotel, it is more a family hotel

By on Jul 25, 2014

5

the best hotel in bali!

Singles

I couldn't recommend The Westin at Nusa Dua highly enough! This was my third visit to the hotel and the stay was A+ from start to finish. The staff are beautiful, the hotel and beach front location doesn't get any better, and the rooms are faultless. Buffet breakfast is the best of any 5 star hotels I've stayed at throughout the world. I can't imagine anyone having anything less than a great experience at The Westin. Will be back again :)

By on Jun 30, 2014

5

gorgeous beach, incredible staff

Couples

I cannot express enough how amazingly helpful the staff was, how delicious the food was, comfortable the bed and gorgeous the beach. We would absolutely recommend this hotel, and would love to come back!

By on Jun 16, 2014

5

great bali resort

Families

This large resort property has something for everyone. Staff is friendly and professional. Rooms spacious and comfortable. A grest place for the entire family. Even though it's a larger meeting/conference resort, it had the feel of a much smaller resort. Felt I got the entire Bali experience without even exploring much of the island away from the resort. Would definitely go back again!

By on Mar 19, 2014

5

fantastic meditation retreat in the best accommodation

GetawayWithFriends

loved everything about the stay! The rooms are spacious and well designed, very comfortable bed/ sheets and absolute perfect service. The breakfast is wonderful and i could not have asked for more! It was my most satisfying stay of all trips to Bali.

By on May 1, 2013