The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali5.0 out of 5.0
Recent guest reviews
We stayed at the Laguna Beach Resort and Spa for a week in early February. We had arranged airport/hotel pick-up through the hotel and this was a very smooth process. We were a group of 5 people travelling together and we had a car for our bags and one for us. The representatives meeting us at the airport were easily identifiable, very friendly and took care of handling all of our bags. Upon arriving at the Laguna our Check-in was very easy and quick. The first day of our stay at the Laguna my father, age 83 slipped on some water leaking from an air conditioner. My father has some mobility issues and this fall caused some bruising and discomfort. The Staff and Management Team were wonderful, transferred my parent to a new room, arranged for a wheelchair and doctor as well as sent flowers. They were very attentive and concerned and ensured that my father was taken care of. Our favorite way to start the day was to enjoy the wonderful breakfast at the Banyubiru breakfast buffet. There were many western choices including an egg counter that make everything from omelettes to eggs benedict and standard fried eggs. One of my favorites was the noodle station and I soon learned to start my breakfast journey off with making my own soup, I selected my noodles, veggies, meat and sauces and handed my bowl to the attendant who immersed it in water, drained it and then added the very tasty broth. It was fun! There were so many choices that they actually provided a map of the buffet, the hard part of the morning was deciding what to indulge in on that day! All of the staff at the Banyubiru Restaurant were wonderful, they very attentive and friendly and my coffee cup was never empty! We also booked the Balinese Blessing Ceremony and the Fisherman’s night out and both events met our expectations in terms of experience and quality of the food. We also booked several tours through the hotel and we were not disappointed in the service provided. We had a great guide, clean vehicles, prompt pick-up and we were able to tailor the tour to meet some mobility issues that we had. The rooms were very comfortable, clean and had all the amenities you need. The grounds were cared for the pools were clean and the water was not cold and there were ample pool/beach towels available. We had a lovely week at the Laguna Resort and a big thank you to the many attentive staff that ensured we were well taken care of!
Very luxurious hotel with beautifully manicured and designed gardens. Staff very friendly and helpful. Bedrooms very comfortable with best rooms having own entrance to pool and sitting area with umbrella. Spa very restful and welcoming with wonderful staff. Recommended highly.
The welcoming smiles, excellent food and great attention under the guidance of Mr. Made Suardika made dining here a pleasure. Requests were encouraged and nothing was too much trouble which is great as we are vegetarians.
Hotel 5 * located on the beach, high standard of service. quick check-in and possibility of a longer check-out . large pools, spa and fitness.You can order a massage on the beach, free transfers to the city, I would highly recommend
This is a great resort and we highly recommend the Kul Kul Bar and Mariani who works there is absolutely wonderful, sit back and relax. Try the Vintage Night at the Kul Kul, great cocktails in the 1920s prohibition era style, good fun and great value. The whole resort is amazing. Y
Stayed 3 nights here with my family to celebrate my dad 70th in early January. We had a great time here, the staff was kind & helpful. The 2 restaurants buffets were great in the morning & in the evening too. My brother and I, enjoyed the little bar by the beach at night. The rooms are ok, maybe a little refresh needed, just like the corridor carpets. Big swimming pool, the beach is nice, you can see mount Agung from it when blue sky. Other than that, the lobby is big and magnificent. You have little shops inside the resort if needed. Check with the concierge for guided touristic excursions in the area or the entire island of Bali. Nice resort to stay for few days, my family & I enjoyed it. 4/5 visited in January 2018
Excellent, smiling service. Nice room (studio with Lagoon access). The staff is so wonderful that it is very easy to feel like at home. The hotel has via its affiliates a large number of excursions to offer, perfect for solo traveler
We have stayed at a few hotels in the Nusa Dua area but the Laguna we consider our stand out. The grounds are lush and wildlife abounds which we love. The pools are beautiful and clean as are the rooms. We had a pool access room which we did utilise on occassion but with so many pools it is not a necessity. The staff particularly at the restaurants are so friendly and go out of their way to assist. Our butler Suada made us feel so welcome whilst delivering a very high standard of service which seemed to come naturally to him. Thank you Suada. Breakfast at the Banybiru is fantastic. Well done to the Restaurant Manager Sukadana for delivering well trained staff and an array of choices for breakfast. Tya looked after us for breakfast with a beautiful lagoon view. Her service is outstanding and is an asset to the Banyubiru Restaurant. Thank you to the Laguna. We will be back
We have been fortunate enough to stay in many five-star resort around Southeast Asia. Often ,the only differentiator is how the management respond when something goes wrong. The Laguna is a magnificent beautifully designed resort with the rooms located around the giant lagoon -hence the name. It is absolute beachfront and all of the restaurants that we dined in are exceptional- staff from the general manager to the front desk manager to the waiting staff and even the guys who pick up the towels and the fallen palm fronds greet you with a genuine smile . Unfortunately our stay was curtailed with my wife developing kidney stones and extreme gastroenteritis -we called the in-house doctor who arriv d in 10 minutes,came with drugs ,diagnosed the problem and after two hours decided she needed to be sent to the BICM hospital which fortunately was just across the road. She spent four nights there but the management response at the Laguna was exceptional . After alerting the front desk manager Adi Adnyana to why my wife was no longer dining with me they moved in to full customer service mode; general manager Lucia Liu arranged for ice cream to be sent across to the hospital and free transport for myself plus making crucial phone calls to help me navigate the challenges faced when things go awry in a foreign country . Also look out for the brilliant Anyar who gave me the best service whilst dining at the beachfront Kulkul restaurant. All of the restaurants’ staff that I ate at during my wife’s stay in hospital seemed to know what had happened to her and couldn’t have been more helpful and sympathetic to our plight- she is still in hospital but I hope that during our last three days of our stay we will be able to enjoy this magnificent resort.
Beautiful clean hotel. Food is great (not cold as stated in previous review, 2nd March), I had the best crayfish ravioli ever at the Arwara Restaurant and a lovely meal at the buffet the night before. Staff are friendly and helpful throughout the hotel. Yes, I was by the pool while there were a few young children making noise yesterday, however it wasn’t for long. But hay, not the staffs/hotels fault, that can happen in any hotel where parents don’t really care about others. I have been here 4 times now and can’t fault the place. It’s a lovely relaxing place to stay.
- Walking distance to Nusa Dua Beach
- Free WiFi and wired Internet in rooms and public areas
- Free valet and self parking
- Onsite dining
Located in BTDC, The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali is within a 5-minute walk of sights such as BIMC Hospital Nusa Dua and Pasifika Museum. This 287-room, 5-star hotel has 7 outdoor pools along with a full-service spa and 3 restaurants. It's on the beach and also a short walk from Nusa Dua Beach and Bali Collection Shopping Centre.
Get your fill of international cuisine for breakfast, brunch, or dinner at Banyubiru Restaurant, one of 3 onsite restaurants, or enjoy the ocean views at Arwana Restaurant. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 7 AM to 11 AM.
All of The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali's 287 rooms are air-conditioned and have an array of amenities, including balconies, refrigerators, and minibars. Guests can enjoy satellite TV and stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Other standard amenities include coffee makers, free newspapers, and free bottled water.
Guests of The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali have access to a full-service spa, 7 outdoor pools, and a children's pool. Free valet and self parking are available—or if you're not driving, take the airport shuttle (available 24 hours) for IDR 700000 per vehicle roundtrip. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach hotel include a 24-hour fitness center, a steam room, and outdoor tennis courts.
Reviews from Trip Advisor
88.0% of guests recommend this hotelTotal of 3476 reviews