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Novotel Bali Nusa Dua

4.5 out of 5.0

Recent guest reviews

Checked out Nov.30 Just wanted to thank everyone, esp DWIPI at the front desk for a commendable job at assisting us in times of need Everyone was stranded,and it’s good to know that during these times the Hotel and it’s staff was there to help us feel comfortable and everyone who got stranded get a discount at our unexpected extended stay ,which is very helpful since during the time we didn’t know exactly when will be able to get a flight out. Hotel Staff service is wonderful,everyone was friendly and smiling everytime they see a guest. If there’s a problem , they come right away to fix it or do the best they can to resolve an issue. The Hotel grounds is breathtaking, you can really feel the calmness and relaxation everywhere. It really does wonders in making you forget the daily stress from work (main reason why we take vacations), the Hotel is family oriented so you can hear children’s laughter and voices by the pool, which added to it’s appeal. The room that our travel agent booked for us ,is a double bed deluxe room with balcony. Which is huge and looks like more of an apartment minus the kitchen. Having your own balcony at a hotel, is really great esp.after all that marine activities, you get to just hang your clothes and let them dry without any worries. The amenities is very minimal, which is not a big problem for us. There’s a safety box inside the room that can fit a hand bag,which is good. There are two types of robes ,in the closet one of which is the kimono style. I think there’s nothing to worry about privacy, everything is quiet even in the afternoons when we take naps. The room is very cozy, everything feels like home. The beach club ,is atleast 5-8min.drive from the hotel. A shuttle bus comes by the lobby every 15 min.starting at 8 a.m. The pool is at the center of the hotel/residences so its not hard to find. Breakfast is great,for us everything taste good. esp.that crispy bacon that i can’t get enough of. The Salad bar with exotic dressings is good too (not the usual dressing that you can order at a restaurant), i get to taste that chili sauce dressing on our first day. The staff during breakfast,is polite and tries their best to keep everything fresh and to keep the flies away (it’s a tropical country,its but normal for flies to fly around but still the effort is commendable) There’s also a fruit juice bar, mostly they serve fresh fruit juices really fresh with no sugar added. The Hotel Security is very tight, so you really can roam around inside Nusa Dua without having to worry about your safety. The whole security inside Nusa Dua is really good, even at night, we just walked around from our hotel to bali collection. if you don’t like to walk there’s a bus that stops by the hotel every hour that goes to Bali Collection (outlet store) where you can dine and shop. There’s a convenience store outside the hotel (hotel exit,at the back) but i do recommend to go buy whatever you will need at the local supermarket, from the hotel exit (at the back) just turn to your left atleast 2 min.walk because it’s much cheaper there. I’m just not sure to what time they closes,but we went there around 10 pm and it’s still open. The 24hr. convenience store is at the right side. Even with Mt.Agungs volcanic ashes, we did had a great time and already looking forward to coming back. Thank You , Novotel Nusa Dua!

I cannot speak highly enough of the Novotel and its employees.I fractured my wrist on arrival at Denpassar and needed hospital attention.We decided to go straight to our booked hotel and to the hospital after booking in. Lia at the front desk was invaluable and organised a car to take me to BIMC and rang in the morning to see what time I could be picked up.She went above and beyond her duty and I will never forget her kindness.All other staff at the Novotel were beautiful and the manager should be very proud of the job they do.It is hard to write with one hand or I would have written this earlier. We had such a great holiday here and will definitely return next year.Both my sister and I think this is one of the best hotels we have stayed in and we have travelled a lot.My best wishes to you all and see you next year xx Heather and Carol

Staff was helpful even during emergency calls due to volcano eruption in Bali (November 2017). Overall the hotel is placed in a quite area making it a perfect stay for a couple or family. There could be room for improvement on food offer but nothing major.

When we arrived our room wasn't quiet ready so we were driven in a golf cart over to the Pause Cafe where we were given a complimentary cold drink ( needed after our taxi driver dropped us off at the wrong hotel, (beware there are two Novotel in Nusa Dua) We were swiftly shown to our room where we settled in overlooking the pool, which was fabulous. We were invited for cocktails that evening and spent a little time with Lia ( Customer Service manager) who is very friendly and approachable for all your needs and will stop and ask you are you enjoying your stay. Obviously we were. Sadly our Air con packed in over night and the hotel were fabulous they moved us to the other side of the hotel with no fuss just efficiency, again Lia and Camille were fabulous and real credit to the hotel. The hotel is clean, friendly and welcoming from the gardeners, who I must say do an incredible job, the gardens loved amazing even after a big storm they work tirelessly. The dining room staff who every morning welcomed you with a big smile, the food was great if not a little interesting fish curry for breakfast is something i had never considered or beef bourguignon which was fab. Danish pastries, fruit, mango yoghurt was delicious, eggs to order... soup, rice noodles you name it, it was available and cooked lovely. The pool area is quiet even though there were children playing it wasn't over powering and if so move to another area of the pool. Service around the pool and quick and efficient just ring the bell on you table and they come to the lounger. Although a little over priced the food and beverages were of good quality. The lady who sells her wares next to the breakfast room was lovely too, again very friendly open to haggling and easy to grab some great gift for home. Pause cafe at the back of the hotel is good to cool down and relax with delicious pastries etc. We did not use the hotel spa, we opted for one left of the back door very cheap and friendly. You are not made to eat in the hotel although they do offer various themed nights, we opted again to go out of the front door and follow round to the let for shops and restaurants. Our only let down was that they hotel didn't have its own beach. The sun loungers were too heavy to move in to the shade if you could find any shade. The hotel down the beach had bean bags which were colourful and easy to move around maybe this would be the way forward. Nototel beach area very dull in comparison. Overall this hotel is a gem, we loved our stay, from the rooms, to the staff, to the grounds, my husband and I could not fault our holiday stay and in the future we will return. Fabulous, please thank all the staff for their hard work it certainly showed.

We stayed here for 2 weeks - 1 week in an apartment and 1 week in a double room. Both were beautiful. The pool is great and the food is to a good standard. However, whilst we did get some very attentive staff, we also had some really quite bad service. Some of the pool bar staff forgot parts of our order (on more than 1 occasion) and were not particularly keen to try and resolve issues, although I'm hoping they were in training. Our welcome on arrival was also not very friendly when we asked a few basic questions around payment - this is probably the most crucial part, no?! We left a few items in our room and for most part the staff were very helpful and the issue was resolved easily but one correspondent was quite rude and abrasive. Our stay was very pleasant in general, but the service was really inconsistent. For a 5* hotel this is really crucial. Worth noting that this is definitely a family hotel.

Amazing place to stay in nusa dua staff are so thoughtful and kind the romms amazing with awsone large bathroom only small was the bed was kinda hard. Tthe gardens and pool area was beautiful with bird and animal life. Staff are helpful and kind the y keep on offering me a rid in the golf cart as i use a walking stick. Only issue i found was the ramps are really steep and their really need some rails on the stairs to towards the pause cafe

Highly recommended if you staying with a family Staff are very very friendly and try to accomodate all your requests Can not speak highly of the service. Buffet breakfast is great and worth the money Shuttle bus to beach and shopping centre is every few minutes The only thing that i can fault is the their dinner menu We have little children who sleep about 7 so we decided to eat at hotel They have buffet most nights and the food is expensive (almost $40/head) excluding drinks for what they offer

My family (husband, me and 2 adult children) stayed here for 10 glorious days in July. We loved it. Everything we wanted or needed was there. While we were there it was our sons 21st birthday. My husband had mentioned it to the woman at the tour booking counter and on the day of his birthday and beautiful cake arrived at our apartment...how fantastic. We had a 2 bedroom apartment which was very very spacious. It had a large balcony, which was great for drying towels. The quiet side of Bali, but not too far from anywhere. A shuttle bus takes you to a private beach with a bar every 20 minutes. There is a superb little bar/restaurant a 5 minute walk from the resort. The staff there remember you...it is call Nyomans Beer Garden, a definite must for a quiet drink. We will definitely stay at this resort next time we are in Bali.

This hotel was suitable for a young family. The gardens were divine and the resort had a good atmosphere. The pool area was lovely with plenty of day beds. There was a kids wading pool area, playground and kids club. Our toddler was too small to be left at kids club but it was lovey to go in there and use the facilities. The basic room was very small and definitely not up to 5 star standards.The bed and linen were comfy. I would recommend getting the bigger room. The pool and room service food was excellent. The only down side was the staff did not collect our room service tray from the for way for 24 hours!! It was a disgrace with flies hanging around it this entire time! We found this was also an issue at the pool side. The dishes were not taken away and sometimes would sit there for hours! After spending 4 days at the pool side, this happened time and time again. The lounge tables were always filthy with sticky split drinks and food residue. It was disgusting. Quite often staff would walk past with food order and walk back empty handed, ignoring the mess. The beach club was ok. It will be nice once the palm trees are established. The shuttle bus runs frequently to the beach. We were looking forward to participating in beach activities but found them unaffordable. A snorkel set was $19 to hire for an hour. Breakfast was plentiful. It catered more to the Asian guests but there were Western options too. Our stay was nice but we would try another hotel next time.

When you think about Bali, you must think about beaches, sand, sun, waves, however if you stay in this hotel you must forget about that. Yes you can go to the beach by shuttle every hour, the hotel beach, but I knew that you want to go to the beach whenever you want, not depending on the shuttle. If you are looking for hospitality, this hotel is not giving you full hospitality, I dont know where is their hospitality, maybe because of too busy with so many guests. The breakfast is just average, the room and apartment is okay, as long as you are not a member, if you are a hotel group member they never clean your room and you cant claim on these because its their rules. The gym also very simple, just only to say: yes we do have a gym. The only good thing about this hotel is their standard swimming pool. A typical swimming pool in a Balinese hotel.

Jl. Pantai Mengiat, BTDC Complex Nusa Dua Bali

Hotel highlights

  • Close to Nusa Dua Beach
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in BTDC, Novotel Bali Nusa Dua is adjacent to Bali National Golf Club and a short stroll from Mengiat Beach. This 173-room, 4.5-star resort has a private beach, a full-service spa, and a restaurant. Nusa Dua Beach and Bali Collection Shopping Centre are also nearby.


Dining

This resort serves as home to a bar, along with a restaurant that specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.


Rooms

All 173 air-conditioned rooms provide minibars, electric kettles, and free bottled water. Guests can expect free WiFi and 32-inch LCD TVs with satellite channels. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Other amenities include safes, phones, and ironing boards.


Property features

Guests of Novotel Bali Nusa Dua have access to a private beach, a full-service spa, and an outdoor pool. There's free parking, and an airport shuttle (available 24 hours) for IDR 235000 per vehicle one way. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa resort include a children's pool, a fitness center, and a spa tub.

Room options

Suite, 1 King Bed, Balcony

King 1 | Sleeps 5

Suite, 1 Twin Bed, Balcony

Full 1 | Sleeps 5

Suite, 2 Bedrooms, Balcony

Full 2 | Sleeps 7

Deluxe Room, 1 King Bed, Balcony

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

83% of guests recommend this hotel

Total of 2988 reviews