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Novotel Bali Nusa Dua

4.5 out of 5.0

Recent guest reviews

We had a 1 bedroom suite which was perfect for us and our two year old. Very spacious, clean and comfortable, and great value for money. Staff were all very friendly and helpful. Grounds were in impeccable condition. Restaurant put on a fantastic breakfast buffet. We ate there twice for dinner, once for Japanese themed night which was ok, but the Balanese night was really good, especially for the kids with the Balanese Dancing. The kids club and kids pool were terrific, with activities well organised and run. I have read other reviews saying the rooms are old. Although they are not brand new, they are clean and comfortable. If I was seeking a brand new room with all the bells and whistles, I could have found one but would have paid double in price. My only constructive criticism is that the beach club was run down compared to the rest of the resort Overall, a well run resort which I would happily stay at again and recommend.

Room 7403. Stayed 3days/2 nights. The room was nice and big, clean. The bathroom area and the bedroom are about equal size. No mirror or dressing table in the bedroom area. And the way the bathroom is designed is that it is meant for one single user at a time despite its huge size as the doors to the toilet and the shower (which are two separate cubicles) are transparent glass without a lock and the bathtub is in another area. We thought that the architects could have reduced the size of the bathroom area slightly and allocated more area to the bedroom itself. In fact, the bedroom is crampy. They don't even have space to place the sofa piece at a decent place. It is placed at the feet of the bed facing the TV screen hardly 3 feet away. The other big problem, which I think the hotel itself may be facing in its property is termite/woodworms. There are particles of wood dust over the floor. We noticed that the wooden panels in the room are infested with such insects. Another big disappointment is their morning buffet breakfast. I have seen far lower class hotels with far cheaper rates offering more varieties. This is definitely an issue that the management need to look into. Other than that, they do offer a free shuttle to their beach at every 15min and shuttle hourly to the shopping area nearby. But despite some of the drawbacks, the hotel itself is located in prime area of Nusa Dua. But I don't think would want to stay there again.

Property is very "tired"! Bathrooms in One Bedroom units are old and the shower is in an old bathtub that floods each time!! If you like having water over the bathroom floor while trying to blow dry your hair then this is the place for you. Cleanliness of the toilet and floors is bad. The staff over the years have even lost interest and perception is that it is not worth it. They have now switched from glass water bottles to "Plastic" but no signs of "Recycling"! According to staff the plastic is not being recycled. Beach at times is full of garbage floating in the water and along the edge. The lights were not working and we had to make 2 phone calls to have repaired. Allow yourself extra time to checkout as we had to wait 30 minutes for someone to come and get our luggage. Then they came without a cart! Food in "Pause Cafe" was terrible and the staff did not apologize and did not care when we left most of it. When using the computer and printer there are no security measures in place. We did not feel our Personal Information we entered at time of flight check was going to be kept secure. The home page had several PDF files of other guests. When I asked about IT the girl mentioned he only comes when there is a problem. Do not thInk we will return.

We came for the invitation from Accor Vacation Club. Good Side: 1. Got Upgraded the room to 2 bedroom suite. We wish to bring our kids here if we knew we got upgrade to 2 bedroom suite. 2. The suites are spacious with kitchen and enough amenities 3. Honesty and Reliable staff - quick responds, and We left our external hardisk on our room and when we called, they found it and save it for us to take. That means a lot! Bad Side: 1. Room felt a bit dusty. I have allergies, so I know instantly. Probably because of the carpet and the fabric above the bed. 2. Pillows - awkward size of pillow. I was not comfortable with the pillow 3. Breakfast - Oh noo.. this was our nightmares. Too crowded, the taste of the food was flat and the place was quite dirty to us. We only took 1 of 2 days for breakfast. Next day we chose just to cook some noodles for us to eat. Taste better and less crowded!

Hotels in Nusa Dua are famous for its conference halls and beach for families/couples retreat. I had to pick this hotel when attending a conference due to the maximum occupancy in other hotels. It was really disappointing! Service was the worst.. Staff were nowhere near helpful. I asked for a toothbrush and they said it's only given to guests with certain room rates. Are you for real??? Even budget hotels could do better! Rooms are also not great.. It's quite spacious but my room had this tiny TV and I could barely watch movie from my bed.. I also couldn't adjust the setting of the aircon. And breakfast food was so-so with limited food variety. Fortunately they have this shuttle service to their pretty nice private beach (which made me give another star in this rating, otherwise I'd give 1 star). Overall, this hotel was really disappointing and I'm sorry to say my colleagues said their hotels (in Nusa Dua) were much better..

The hotel landscape was ok, the room was spacious and the bathroom is delightful. Numerous activities for family and kids but the ambience is surely not for romantic getaway. The private beach was okay. The worst of all things were the services. Check in time was informed to be at 2 pm and we got the room at 2.30 pm. Not all the staffs were friendly and helpful.

We just got back from 8 days at this resort and loved everything about it. It was so family friendly. The two bedroom suites were perfect for a family everything you would want and so clean and modern. The kids absolutely loved the kids club and loved all the activities Ayu and Helmy did with them. Half the time they didn't want to leave the kids club because they were having to much fun. Which means more time for mummy and daddy to have time at the spa and relax.

Booked a one bedroom suite, spacious living and dinning area and large bedroom. Room has a large balcony complete with chairs and day bed. Staff are very welcoming and helpful to our requests. Rooms are very clean. We received complimentary chocolates on arrival which was lovely. There is a large pool with sufficient deck chairs to accomodate customers. There is a separate area for children. The restaurant has a fairly large selection of breakfast foods including an ok selection of western dishes. There is a complimentary bus that leave every 15 to the beach where there is a bar and chairs and umbrellas for customers. Family friendly and in a very secure location.

From the moment we arrived at the hotel we were taking care of. The check in process was easy and stress free. Our room was far more than I expected (2 bedroom apartment) . It was very clean with all you could need. Breakfast at the hotel is good they have a great selection unfortunately the coffee is terrible. The swimming pool is fantastic!! There are a lot of sun beds and 3 areas to choose from. The hotel has a private beach but you need to take a shuttle bus to get there. We did eat dinner at the beach for one of the hotels themed nights it was ok but would probably not do it again. The day spa was fantastic. I had a 2.5 hour treatment and loved every moment of it. There's a gym and they have fitness classes. There is a kids club we didn't use it but it looks good and there is a playground. All in all we had a wonderful stay at the Novotel will definitely be back .

Decided to stay there for 2 nights since we've been to many novotel hotels. Upon arrival our bags were taken to reception. We didn't wait too much as our room was already ready at 11:30. The room didn't smell so nice. You could tell that it had been closed for a while. The bathroom was huge with a bathtub and the rest of the room was ok. Not so clean.... they could do a better job of at least cleaning the shower heads. The water barely went through and it was just warm. That needed cleaning or even changing. That evening we had dinner at The Square. The noodles for our children were way too salty so they too them back. They just ate the chicken sate. The food was so so. The waiters could speak a bit more English. At the pool I had asked if I could take the menu with me to the lounge chairs and he replied no we don't have crackers... and I spoke slowly Same thing for dinner. Asked for one scoop of chocolat ice-cream and he brought back 2 small cookies saying that was what we had asked for. The quietness is nice and peaceful. I camlef and asked to havr a couple more shampoo and body soap. Her rpely was straight out no. Saying that its one per room (we were 4) and if we wanted more we would have to pay.... forget that we went out to bali collection and there was a Guardian pharmacy and we bought what we needed at a much cheaper price. They could at least have given us at least one more of each considering we were 4... The breakfast buffet again was not so great. Could do better. The croissants were very stale. That evening we ate the Italian buffet that was OK. The place is nice but could use some fixing up and alot of cleaning. The pool is nice even though the kiddy pool could be a bit bigger. They do have babysitters which is nice and not expensive at all especially if you have 2 kids like ours that love to run around. ... overall the place is quiet but I won't be returning to this hotel as there are many more just as nice and I am sure alot a cleaner.

Jl. Pantai Mengiat, BTDC Complex Nusa Dua Bali

Novotel Bali Nusa Dua places you next to Bali National Golf Club and within a 15-minute walk of Mengiat Beach. This 173-room, 4.5-star resort welcomes guests with conveniences like a full-service spa, a private beach, and an outdoor pool. Nusa Dua Beach and Bali Collection Shopping Centre are also nearby.


Dining

This resort serves as home to a bar, along with a restaurant that specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.


Rooms

All 173 air-conditioned rooms provide minibars, coffee makers, and free bottled water. Guests can expect free WiFi and 29-inch TVs with satellite channels. Bathrooms offer hair dryers, free toiletries, and bathrobes. Other amenities include safes, phones, and ironing boards.


Property features

Guests of Novotel Bali Nusa Dua enjoy a full-service spa, an outdoor pool, and a children's pool. There's free parking, and an airport shuttle (available 24 hours) for IDR 200000 per vehicle one way. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa resort include a fitness center, a spa tub, and a sauna.

Room options

1 Bedroom Apartment Suite 1 King with Balcony

King 1 | Sleeps 5

1 Bedroom Apartment Suite 2 Single bed with Balcony

Full 1 | Sleeps 5

2 Bedroom apartment Suite with Balcony

Full 2 | Sleeps 4

Deluxe Room, 1 King Bed, Balcony, Pool View

King 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

83% of guests recommend this hotel

Total of 2694 reviews