Novotel Bali Nusa Dua4.5 out of 5.0
Recent guest reviews
Ok I need to put my family hat on for this review. So this hotel first and foremost has great management and workers and they will cater to you very needs. This is a hotel that i didn't personally choose and was left in the hands of a agent. Please note very closely, This is a 4 star hotel and NOT a 5 star as sometimes stated however, we were kindly upgraded for free to a suite room which made this hotel for us. Fantastic room with lounge, kitchenette, huge balcony and very comfortable bed. PROS - Fantastic upgraded suite (totally recommend). Free shuttle bus to the beach. Perfect pool for families to keep an eye on the children. Childrens play pool and nursery. Friendly and helpful management and front desk. Beautiful gardens, trees and shrubs credit to the friendly groundsmen. Nice pool with shaded areas, Free Internet. Great walking distance to Eat street (5 mins) and market. 15 mins walk, or free shuttle bus to Bali Collection (a huge food and shopping complex with multiple cheap eat restaurants) Please note the below is based on a couples approach to my reviews and not a family where standards can be viewed differently in the greatest of respect. CONS - Biggest problem with this hotel is the breakfast. Something that could easily be rectified bearing in mind this along with the room is the most important aspect of which you pay for. Especially for the ladies - no skimmed milk unless you request and they have it? Only 2/3 choice of cereal (only coco pops, rice crispies and flakes) No dried fruit. Shortage of fresh fruit options. In General - No continental breakfast ie, hams, cheeses salads. No porks sausages, only chicken sausages (weird) always shortage of baked beans. Bacon OK. The Eggs are the biggest disappointment. The egg station is a joke. Chefs too young, oily omelettes, snotty poached eggs that when they spoon on to your plate you get the water too. Scrabbled egg looks snotty on a daily basis like its powdered eggs. Tables not set up in time and shortage of staff. This is not the hotels problem nor the good serving friendly staff but that of Novotel itself spending thinly on quality and holding back on staff. There is a dedicated Novotel beach area where a free shuttle bus will take you. The beach at his area is not the best. Very dirty and not looked after. You can get a lucky day where the beach is pristine however, don't go to the beach until 12 noon when the tide comes in which it allows swimming to be more appealing. My Recommendations We made this into a five star holiday experience. Upgraded to a novotel suite. We used the 5 star Ayodya Hotel (next door) facilities. For £2 a towel we got the use of their amazing infinity pool and beautiful beach front. Treated like a guest every day with cheap lunch eats all around including samosa, BBQ corn on cob, pizza, fired rice, ice cream, the list goes on which they serve to your sun bed. We would then retire to the Novotel pool for a late swim before heading back to our amazing room. Check out Bubu restaurant, truly amazing experience next door to the hotel. Eat street and Bali Collections also offer great eating choices both western and asian options. For upscale restaurants head for the 5 and 6 star hotels dotted around Nusa Dua. All in all a great time!!! Thank you to the management for the upgraded room.
We are currently staying at Novotel Nusa Dua, and the property is well located and the swimming pool and general layout is fantastic. But we booked the best category suite rooms, and checked in by 6 pm. Ever since then the AC in the master bedroom was not functioning. We tried to bring it to the staffs notice who told us to close the doors to the balcony for the room to cool. We tried that for a while and then sat in the living room and ventured out for dinner within the property. On returning we found the AC will not cooling, and decided to wait for a while and call Tej management. As it was my first day after a long flight and painful process of getting here, I dozed off, but my wife and child were uncomfortable throughout the night. She tried in Vain to see everything that could be done for it to start working. Finally she woke me up early morning haven't got a wink of sleep (my kid is only 2) and you can imagine her plight of having missed a whole day of relaxation and spoiling the next day as well. The support staff came in and started to repair the Ac unit. To my surprise the entire AC unit was non functional which in all people who travel regularly should have been checked before our check In. It's not anything anyone would expect from a 3 star let alone a luxury hotel like this. It took the staff more than 150 mins, almost 3 hours, for them to finally rectify their technical issue and till almost 1pm bali time, almost a whole of 18 hours after our check in we finally had the room sorted out. But imagine checking into a suite, and not having AC in ur main bedroom, so no sleep, and then not having privacy or peace as 2 staff are in your room for 3 hours in the morning at your vacation. Hopefully this doesn't happen to anyone and since we are here hopefully they will make up for their complete wastage of almost 2 days, 1st because of non performance and 2 due to lack of sleep for us.
This is a nice resort with a friendly and helpful staff. Lots of flowers and trees/bushes on the property. We stayed at the vacation part of the resort, one week in a single room and one in a double room. Both very nice and spacious. Not to much kitchenware, but since we did not cook that did not matter. A nice bakery with coffee and pastries saved the morning. The resort is a bit up from the beach with minibus leaving every 10 minuets during the day. A nice pool area and attentive waiters. At the beach the waiter staff was a bit more difficult to get contact with. Both at the pool and beach it was a system with towel cards! For some reason we had to write down room number, name, number of towels when getting them and sign off when delivering them again. The resort is nice, but compared to the neighboring resorts it is at the lower end of the scale and visiting the other resorts in Nusa Dua is recommended. Some of the other once’s are seriously nice. The beach is nice, but beware of the current in the water. It’s like being in a rapid river during the change of tide.
We found the staff very helpful and accommodating. The grounds are immaculate and the 1500sqm pool is impressive. Even has a playground for the little ones. The staff at All the restaurants were amazing. They remembered us every time (our little one isn't that forgettable as she loved dancing to the musicians). Themed dinners are a must do. High quality food and entertainment. My favourite thing to do was to listen and watch the place come alive. From before 5am the grounds staff would be busy setting up and cleaning the already immaculate gardens. The birds and squirrels would be running about. Sun slowly rising. Totally magical time. We did have a bit of confusion with our booking to start off with but quickly rectified.
This hotel is great. It's extremely family orientated and the staff are awesome. We are currently staying in a 3 bedroom apartment with private pool. The rooms are spacious and there is so much room for all the family. The pool is covered which makes it a little on the cold side. The kids have preferred the community pool to socialise with other kids. The food is pretty good not amazing but still very good. Wifi is generally good with some drops near the pool. Pool is good with toys to rent for the kids to make it more fun. There's also a kids club but our monsters didn't want to use it. The AC in the rooms is perfect if almost too cold but that's the way we like it. No direct access to the beach but the hotel offers a shuttle service every 15 mins to and from the beach. 2 mins drive to Bali Collection. All in all a very good hotel in Novotel Group. Only complaint is slow service around the pool for drinks otherwise I would seriously recommend this hotel.
A well-priced Nusa Dua property offering great value for money. There are other, fancier beachfront resorts but for its location and price the Novotel was excellent and ideal for our family group. The 4 bedroom penthouse was PERFECT for family and more economical than booking individual guestrooms. Our family (5 adults & 3 children under 8) stayed in a 4 bedroom apartment penthouse with a terrace running the full length of the building, overlooking the pool & gardens and with a jacuzzi. Two rooms (king beds) had ensuites with bathtub and separate shower. The other two bedrooms (twin beds or king pushed together) shared a smaller bathroom with shower only. There was a large sofa, dining table for 8, kitchen and laundry. Our friends booked a pool-view Deluxe King (in actual fact received twin beds pushed together but made up separately) which had a large bathroom and lovely balcony with 2 chairs. The breakfast buffet was great, offering many western & local options and a changing specials menu each morning. A visit by some tropical birds from the bird park (Tuesdays) was a highlight for our kids (and adults) with plenty of photo opportunities. The pool was large and multi-level so you didn't feel surrounded by other people and as we travelled out of peak season (September) we always found a sunbed. Sunbeds are wooden with a thick leather-covered cushion so very comfortable. There are some pool toys available for use and/or hire. The kids club was basic and while it offered some fantastic activities (cooking class, fish feeding, treasure hunts), it wasn't somewhere the kids would want to be all day. The gym offered a range of classes and personal training and enough equipment to do a holiday workout, including boxing bag. The beach is a 2min shuttle drive and has plenty of sunbeds (and umbrellas) and a good food & cocktail menu. The beach itself is clean and the water clear with a very strong current. We joined the beach BBQ dinner which offers a select-your-own fish/meat BBQ section along with salads and delicious dessert buffet. The traditional dancers and fire entertainment was enjoyable. The BBQ starts around 6pm and it's happy hour 2for1 until 7pm.. The staff were lovely and helpful. We had some plumbing issues that were promptly fixed upon request. One of our group was ill one day and housekeeping was unable to service their bedroom at the time they cleaned our apartment. The staff came back in the evening instead to refresh that particular room when our friend was feeling better. The resort is situated in a kind of gated-community so to get the local-feel you need to head out onto the 'streets', 300m from the front gate. There is a great street filled with restaurants and stores with delicious food and plenty of convenience stores and ATMs.
After reading mixed reviews, we were a little unsure what to expect, so it was a huge relief when we arrived in this beautiful resort and discovered incredible lush gardens, huge clean apartments, an enormous swimming pool, a fantastic kids club and fitness centre and the most wonderful staff. We booked a cheap package deal and felt it was incredible value for money. Yes, there are fancier hotels in Nusa Dua but for the price we paid we were more were more than happy with the package we received, and we enjoyed being somewhere so relaxed, safe, kid friendly and comfortable. The breakfast was excellent and we also loved the complimentary activities - yoga, cycling, etc for the grown ups and cooking classes, kite making, dress ups, etc, for the kids. Thank you again to the wonderful staff in the kids club and fitness centre, along with everyone at reception, in the restaurant, the cleaners and gardeners. You all do a fantastic job! A very memorable family holiday enjoyed by all.
Location: If you are looking for onsite beach, book somewhere else. This resort does not have a beach. It is about half hour ride from the airport. Not far from Kuta and Uluwatu. Of course you can also shop at Nusa Dua's Bali Collection. You can walk to the beach in less than 10 minutes. Check in/Rooms :We booked online for two bedroom apt suite. The check in process was slow and the staff came across as if they did not know what they were doing. The room size is on the small side for a two bedroom apt compared to other resorts that we have stayed. Our apt has is very spacious kitchen and living room/dining area. Resort ground/Kids club : The ground of the resort is well-maintained. You could take a walk or jog on the perimeter or if you are adventurous you could leave the resort all together or you could get a bike and explore the area. The pool staff is very nice. The kids club is so so at best, don't expect that they will watch your child at all times. If have a very young child, or your child tends to wander then beware! The staff likely is not going to find out until after the fact that your child is missing. It happened to us and our daughter wandered by herself while she was supposed to be in kids club. The staff did not realize that until at least half hour later and someone called our apt. I saw my daughter wandering around, got her and we returned to our apt. Gym: The gym is small for a resort this size, average equipments, very nice staff. Dining: Breakfast is served by the pool daily and is very good with plethora of selections from traditional Indonesian dishes to continental and US style. We are outside the resorts for most nights during our stay except one night it was a special buffet. Concierge: The concierge desk is very helpful and can arrange transportation as well as directing you to activities and places to see. I recommend private tour with your own driver. Laundry/ nearby stores/ eating places If you leave the main entrance you will see a roundabout, make a right (go east) toward the beach and at the end right on the beach on the right side there is a very good and inexpensive restaurant Warung Yasa Segara which is a coop and owned by local villagers. If you make a left at the roundabout away from the beach there are plenty of warung (eateries) serving traditional food. There are two laundry services on that road as well. At least one convenience store on the same street if you need medicine or just want to get local snacks. All within 15 minutes walk.
Overall, the stay at the Novotel Nusa Dua was good. The check in process was easy, our room was comfortable and clean. We had an issue with our hot water initially but that was rectified asap. The included buffet breakfast is a good spread and I think most people would find something they like! The staff were always friendly with a smile or a good morning. The drinks were a bit pricey and service a bit slow. The fitness centre was useable however could benefit with some more equipment. We did the afternoon sunset bike tour however were then advised we wouldn't actually see the sunset. The pool was always nice and clean. Unfortunately the beach club was underwhelming and non comparable to the other surrounding hotels. Overall, it was a pleasant stay and good value for money.
We have recently returned from our family holiday staying at Novotel Bali Nusa Dua. We loved our stay and highly recommend this hotel. Being a family of four we stayed in a two bedroom suite (which could sleep 6) which was a fabulous size. The room was well kept, clean and tidy. We were located close to the lobby area with a view over the beautiful pool and gardens. The staff here are fabulous, so polite and great with the kids. The breakfast buffet was lovely and had everything you need. We dined at the beach club one night which was lovely and included a fire twirling/dance performance which was great entertainment. The kids loved the bus drive to the beach as well, only a short few minutes drive. The pause cafe located at the back of the resort was a great place to grab a coffee, snack or light lunch and overall the location was fabulous for the various other dining options available. Being able to walk just around the corner or out the back of the resort for restaurants, shopping etc or hopping on the free shuttle to Bali Collection was very handy. Our girls both enjoyed their experience in the day spa having their hair braided. They loved the kids playground, squirrel spotting and of course loved the pools. The pools are perfect, we spent most our time in the lower pool as we found it a little more quiet and it was nice and close to our room if we needed to head back for anything. The poolside service was also great. We loved the ice creams, the watermelon and coconuts were our favourites. Overall we had a wonderful stay and are looking forward to returning again in the near future.
Reviews from Trip Advisor
83% of guests recommend this hotelTotal of 2916 reviews