Novotel Bali Nusa Dua4.5 out of 5.0
Recent guest reviews
I have just returned home from a week in the Novotel Nusa Duda with my partner and daughter. We were picked up at the airport through prior arrangement with the hotel. The cost for this each way was 200,000 idr which was very reasonable and well worth arranging before you travel. On arrival at the hotel we were greeted by the very friendly staff in typical Balinese style. Check in was quick and easy and we were shown to our room, a very large, clean, spacious, 1 bedroom suite. The living room area was lovely with plenty of space and amenities, very well equipped. The only minor complaint about the room was that there was no full length mirror! The bathroom mirror was large but a girl does like a top to toe view before heading up in public!!!! Breakfast in the restaurant every day was delicious. I really can't understand all the negative remarks regarding the lack of choice. There was certainly plenty to choose from during our stay and the musician playing the Gamelan first thing was a real pleasure to listen too. All the staff at this hotel are a credit to Bali. Everybody from the point of entry at the front security gate through to the receptionists, gardeners, restaurant staff, house keeping staff, bar staff, entertainment team were all so polite and welcoming. Agree with other travellers who have posted regarding the service of snacks from the bar in the afternoon. It was very slow. On our last afternoon we ordered a pizza and portion chips to share before getting ready to head home and waited nearly an hour before it was delivered to our table. This was despite chasing our order 3 times. They knew we had limited time and they wasn't busy. This was a let down and if the service had been better I would have awarded 5 stars. All in all we thoroughly enjoyed our stay at this hotel and would definitely recommend this property to anybody looking at staying in Nusa Dua. Keep up the good work!
Great stay. Room was clean and had a good vibe. Breakfast amazing, relaxing and great environment. Would definitely recommend and will be going back. Only down fall the pool towels. Old and not soft like most other hotels. We generally stay at the Mercure down the road would recommend you use their pool towels
We exchanged a week here through Interval International. It was an amazing week highly recommend booking here! Here are my takeaways: Staff- the staff is the best staff ever! Everywhere in Bali people seem to be more respectful and nice overall, but they are really helpful here. Room- we got a one bedroom which was spacious and looked completely modern, fully equipped with burners, pots, and a full sized fridge. The grounds are well kept there's plenty of room around the pool to relax. Room Service- it is pretty affordable and not bad at all! And the service is the best! We got breakfast every morning to our room. Be careful with leaving the room service leftovers until the next day because we got ants, not a big deal but still. Restaurants- the food is good but at the main restaurant they have themed nights which in my opinion are pretty pricy and not worth the price when you can get better food for less elsewhere, or even at that restaurant from the regular menu. We even ordered Nusa Dua pizza to be delivered and turned out delicious and cheap. The restaurant at the private beach is also ok and affordable. We didn't explore too many restaurants that weren't part of some major resorts so the prices were always higher but we didn't want to risk getting sick (as warned by some reviewers) . There are other nice restaurants near by at a short taxi ride away. Beach- there is a shuttle that takes you there every 15 min and there are usually plenty of sun beds available there plus the option to get drinks and food waitered to you which is nice. The beach is nice but if you go to the beaches on the south and southwest part of the island you will be blown away. I recommend visiting Sundays Beach club for the day at least once, we went there twice since we loved it so much there. Location- it is located in a kind of gated community of resorts that includes the Bali collection. There are security guards to enter the resort complex that even make taxis and drivers open their trunks and get scanned every time they enter. There are also security guards on the back of the resort where you can access a circle k market with much cheaper beer which you can keep in your fridge. There is a shuttle to the Bali collection every hour or so. It is about 45 min to Kuta on a taxi and about 45 min to Uluwatu as well. 30 min to Sunday's Beach club and 1 hr 30 min to Ubud( you have to stay a couple of days in Ubud!!) Transportation- I recommend hiring their pickup and drop off to hotel for 200,000 idr which is about $16 US dollars since a taxi would be about 150k or so. However if you wanna go anywhere else around get a taxi. For example to go to Sunday's Beach club we got a taxi and were charged 97k when the resort wanted to charge us 250k idr. Make sure tho the taxi turns on their meter before you take off because one taxi said it was going to be 200 to get back from Sunday's Beach club so I told him no to please turn on the meter. Also download GOOGLE MAPS!!! It's a life saver!!! You can download a map section for offline use so we Used navigation everywhere without data service!!! This way I made sure taxi drivers weren't trying to go the long route as some are known to since I did have to question one at one point. I also felt safe using this. We also booked a driver for 10 hour day through Balicab.com and highly recommend this company. Spa- the spa here is great with great service and very affordable!!! Highly recommend!! Money changer- they have a money changer on site which was convenient and gave much better price than the airport or my bank back at home!! I recommend exchanging here when you come. Weather: we came in the rainy season but it didn't stop us from doing anything and by this I mean it rained mainly at nights and early morning and the rest of the time it was sunny or partly cloudy. If it did rain during the day it was for an hour or so and that's it. Keep in mind if you are exchanging through interval you don't get cleaning service nor free breakfast. They can sell you a breakfast deal but I didn't think it was worth it, better off paying for breakfast separately a la carte not at the buffet and maybe experiencing other places for breakfast. Overall I think it's a great location near everything and the service is great! You will definitely have a fun vacation here but if the beach is your priority then maybe getting a hotel on the south side or go to Sunday's Beach club for 2 days and that would be sufficient since the south hotels are further from everything else. I would come here again and if exchanging through interval this is definitely your best option.
This is a huge, resort type property, that deals with big tours. Service by staff is disappointing. You are just a number here. The beach is a 10 min walk or the hotel has a shuttle to take you there. Clean and private beach, but very coarse sand and rough water. Lots of restaurants 5 min walk away. Rooms are great, modern amentities, comfy beds. Food was horrible and room service takes forever and the food is cold by the time its delivered. Pool is big and clean, but always crowded. Wont be returning again.
We've been coming on and off to this resort over the past 10 years and even though it is getting a little old we come away feeling that we have relaxed and enjoyed the whole experience here! We have stayed in the 2 bedroom suites, in the private 2 bedroom suite and for this last visit (11th to 18th February 2017) stayed in a 1 bedroom hotel room! The staff have always been so helpful, pleasant and always greeting you with a smile! The food is good and the surroundings like the gardens, pools and the restaurant and Blue Bar are lovely! I had the "Spa Sampler 2.5 hours" at the onsite In Balance Spa which was about $116.00 which was lovely! Like many of the resorts and hotels in Asia are dated and have materials like broken/cracked pavers, split or broken timber decking, slippery and dangerous tiles, glass fencing framing that needs replacing! Hopefully this place will fix them sooner than later! The beach club has shrunk in size and the beach shuttle bus has to manage still down the old, pot holed mainly dirt road! Maybe with our next stay elsewhere, we will come and see if there are any improvements made and or fixed before we book here again!
Checked in for 4 nights at the hotel during Chinese New Year holiday. Overall, The experience was very good. Maybe the menu for the restaurant can be improved (japanese menu dinner below standard taste & breakfast pastries) Good:nice apartment with private pool & gazebo. wonderful friendly & helpful staff. Complimentary room upgrade to 3bedrooms apartment so we didn't have to move luggage the next day was very very thoughtful. Baby cot & baby chair requested for our apartment were ready when we checked in. Bad: dinner set menu for kids below 5yo was mentioned to be free of charge but actually sharing the food from the parents (it shouldn't be mentioned as free of charge). Taste of breakfast pastries and the japanese set dinner was below standard for a famous hotel. Tips: there is a 24hour convenience store located right beside the back door of the hotel
This is one great hotel at Nusa dua. If you hunting for the relaxing hotel, far away from crowded people, and want to enjoy lazy time. You must choose this hotel. This hotel offer you some facility, like spa, quite pool, green area and many favorite spot for you and fams/friends spend lazy day.
I Am one day away from completing my holiday here so thought I'd provide some feedback tomorrow as tomorrow we return to Singapore (which is home) before flying into Sydney the following day. This story is in two pieces, the first specifically about the Novotel hotel, the second is about the Accor Premier Vacarion Club (APVC) which we booked this accom as a member of. We arrived at 8pm and were offered very little advice about the room, location or entitlements / facilities at the resort. We were forced to hand over cash as a deposit to allow us to book meals etc onto our room throughout our stay. I tried to explain and offered to leave a credit card Imprint but this was denied. We had only brought enough local currency for street vendors so this seemed ludicrous. If you wanted to buy breakfasts for each day you could but had to pay for each day of your visit at e less inflated price that they would be if not purchased then. I man w booked a two bedroom self contained flat tinking we'd self cater for mist breakfasts with just an occasional treat, so this offer was declined. Language and demeanour of reception staff was unusually difficult and bordered on arrogant, for the Balinese people. The pool and surrounds are lovely but the lounges are rubbish, uncomfortable and some just unsafe with poorly rectified work. Th room is very large and spacious, and at this point I'll bring in APCV. The decor is ok, the lounge uncomfortable but the main issues are; the room stunk. It hit you in the face as you walked into the room, and you feel unwell- it was overbearing. Due to the lateness of our arrival we decided we'd wait until the morning to speak to the hote. Other points, there are about 8 pillows p bed but each is soft, ie one is to low and two smothers you as your head sinks into them. The aircon is impossible to set, it is either too hot with just the fan at a setting of 23 deg C and absolutely freezing at 22 deg C. I awoke through the night feeling unwell and spent two days vomiting up to this day (day4) where I have still not taken a full meal and suffering cramps. Now for the APCV Bleet. These guys are just unscrupulous. When I met with hotel staff to provide my feedback, Vivi was quite polite and apologetic promising to pass the info to APCV management. When I spoke to Edi, from APCV, all he wanted to do was lock us in for an upgrade to our membership, some Asian package deal but wouldn't tell us the cost without us attending a 90 minute meeting. So here we are explaining our unhappiness at the quality, age and cleanliness of the decor and applicances and all he wanted to do was do the hard sell. Needless to say after we returned no firm pillow was provided as promised, the aircon does not work properly and I still wake at night with a musty, rising damp smell, coupled with stale cigarette (I'm a non smoker). Folks, to sum up. 10 years ago my wife and I hesitantly but with our eyes open purchased an APCV silver membership ( basic level), we feel like our holidays are dictated to us by availability of the apartments, and locality. Locations available when we purchased are no longer available ( Pullman Phuket for example). There is an ongoing recruitment for members without increased property acquisitions, which sees limited properties causing decreasing availability for booking and we have openly been advised by one the of consultants how to get around the booking windows to 'cheat' other members to ensure you get what you want, unfortunately that was also part of his hard sell to get to us to buy to the next level. That did not happen at this hotel but at the Grand Mercure Vintage a club property in the the Hunter Valley. My wife and I are very well travelled, including 18 country visits in the last two years to Asia and Europe from our temporary Singapore business post, when we stay and use our APCV points at properties we are united in the feeling of being second class guests. My advice to pending members, think very seriously - on top of the large initial membership fee is a yearly membership fee of approx $700, then having to book holidays in a select window in increased competition of apartments, id reconsider. I have only skimmed the surface in the feedback, and APVC or Novotel may have aesponse that provides their story but the bottom line is that this is our holiday, we're here because it's the only time we could get the apartment, we're here 5 nights not 7 that's all that was available and I've been trying to change our return booking home from tomorrow to Today to get out of this apartment.
We are staying in a two bedroom Accor Premier Vacation Club room at the Novotel Nusa Dua. While the room looks good in pictures it is not a five star room in a five star resort. The air conditioner worked on 21 degrees but if you wanted it less chilly thyen the compressor would stop and only the fan would work. All of our rooms smell musty like guests were smoking inside and it is in the curtains or the air conditioner filters need to be cleaned. Every time we open the front door the smell hits you. Outside in the resort pool the seating is really uncomfortable, weather affected and tired. The staff are friendly and engaging but not always very helpful. If you want to buy groceries they will direct to catch a shuttle to Bali Collections which is a high end arcade of shops. They could just as easily tell you to go out the back of the hotel and turn right or left onto a normal street where there are numerous convenience stores easily accessible for bottled water, beer, toiletries etc at more realistic prices.
a week ago, I shared a family holiday to Bali. we chose to stay at the Novotel in a room with a private pool. The second memorable experience staying here back in. an unforgettable experience staying in Novotel.
Novotel Bali Nusa Dua places you next to Bali National Golf Club and within a 15-minute walk of Mengiat Beach. This 173-room, 4.5-star resort welcomes guests with conveniences like a full-service spa, a private beach, and an outdoor pool. Nusa Dua Beach and Bali Collection Shopping Centre are also nearby.
This resort serves as home to a bar, along with a restaurant that specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served each morning for a fee.
All 173 air-conditioned rooms provide minibars, coffee makers, and free bottled water. Guests can expect free WiFi and 29-inch TVs with satellite channels. Bathrooms offer hair dryers, free toiletries, and bathrobes. Other amenities include safes, phones, and ironing boards.
Guests of Novotel Bali Nusa Dua enjoy a full-service spa, an outdoor pool, and a children's pool. There's free parking, and an airport shuttle (available 24 hours) for IDR 200000 per vehicle one way. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa resort include a fitness center, a spa tub, and a sauna.
Reviews from Trip Advisor
83% of guests recommend this hotelTotal of 2661 reviews