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Mercure Resort Sanur

4.0 out of 5.0

Recent guest reviews

Really great hotel/resort. People are friendly and food is delicious. Rooms are great and luxerious. The only negative point? The Wifi is terrible. They really should do something to bring that to nowadays standard.

This was my second visit to Bali - the first being over 20 years ago. Didn't disappoint and was every bit as good ( if not more ) than I had remembered. On arrival at check in - this was a slow process and not really what you would hope for after a long flight from the UK. Rooms were a little bit tired looking but clean and functional and ours was in a great location near to the beach. Staff are fantastic, particularly the Reception Team - special mention to Febi and Eka - girls you were brilliant !! The setting for the hotel is what makes this so good as it has the longest stretch of beach. No problem getting a sunbed just a problem getting a parasol as when we were there - only seven for the whole of the beach. Much preferred the smaller pool but this was always busy with reserved towels early in the morning. The main pool is in need of a complete refurbishment and just looked a little bit scruffy. We did the 2 free cycling tours with the hotel and these were really good fun. Wednesdays at 5.00pm. They even gave us drinks and refreshments afterwards which were very much appreciated. Spa on site gives guests a 20% discount but appointments need to be between 10am-1.00pm. Breakfast could be outside or inside of the restaurant and had everything you could possibly want. Never had a problem getting a table. Hotel can provide airport transfers but we found these to be expensive and had no problem on our return back to the airport getting a Blue Bird Taxi just outside the hotel. Plenty of lovely bars ( some with live music ) shops, and restaurants all within walking distance. Having visited some of the other resorts in Bali - Sanur was perfect for what we were looking for. Whilst the hotel does still need some refurbishment, the staff and location make it what it is. We would absolutely have no hesitation in coming back for a further trip.

Mercure resort is a lovely place with awesome views and friendly personnel. The beach is nice and the pools are great. Breakfast offers a myriad of products and forget the things you read about other people saying it's too small. Our room was okay and we felt home. Some called it a bit outdated, but we were very happy. Fresh towels, complimentary bottle of water and free towels at the pool and beach. We had lunch at the Genius cafe (at the beach) and dinner at Warungs. There's a free shuttle bus from the resort to Hardy's and if you walk fuether up the road you can find Sindu Market. A bit further opposite the MC Donald's you can find Warung Babi Guling where you can eat the best Babi Guling in town (roasted pork suckling). Eating at the resort is possible, but the menu was rather small to our liking. You can also enjoy a massage at the Spa on the resort premises but remember that you pay top-dollar. We enjoyed lovely aromatic bases massages at De'Anti Spa which is 125 meters on your left-hand side when you turn right at the front gate from the resort. If you need extra water or do some laundry you can find many places next to the road. We did our laundry at the first vendor stall behind the Genius cafe at the beach (just outside the resort premises). All in all we enjoyed our stay at Mercure enormously (the beach is amazing and imo the best in Sanur). Give yourself a break and visit Mercure. Perhaps a bit more than other places but well-worth your money :) Ps. We chose this place because it's very baby-friendly: they've got a playroom for babies and children (with airconditioning) and the staff is incredibly helpful. Feedback for the general manager: please change that horrible tune at the reception. It must annoy your staff beyond words. For guests it's okay, but not for your employees.

I would be a good idea to have a taxi drivning you around and it is cheep.we drover for a whole day and we saw a lot. The taxidriver will know what to see. They have a map you can choose from. We stayed at Mercure Resort Sanur and it is nice. We had their breakfast every morning. We can rekommand the hotel. The staf is so kind.

I love this hotel. All the rooms are in thatched bungalows throughout the resort. The gardens are immaculate and staff are continuously checking. everywhere is clean and tidy. The rooms are ample in size - bathroom spacious and whilst could perhaps do with a freshen up, Everything is clean. Hardly in the room anyhow There are 2 pools - plenty of sun loungers meaning you don't feel on top of each other. Excellent selection of food and drink by the pool - and reasonable in price Staff are super friendly and a shout out to Ngurah Okawiguna. Always smiling and wanting to chat 😄 The location is perfect - beachfront and in walking distance to many restaurants and bars Would recommend this hotel for anyone who is looking for a relaxing holiday Thank you - we will be back

The hotel is nicely build and placed directly at the sea. Kitesurf possibiliy directly on the spot while the hotel offers two pools. Breakfast is good but not amazing. Lunch menu is good (burgers are great) Dinner buffet was not amazing and deserts roughly all with same taste..a pitty for the price and they did look nice. However staff is super friendly and our stay was really nice

We stayed for our last 2 nights in Bali at the Mercure. We had previously stayed at the Puri Santriam in Sanur, but got a much better deal this time with the Mercure. We had a really pleasant experience and would absolutely recommend it to anyone looking for a fuss-free, value for money, good quality hotel in Sanur on the beach. The rooms are older style but very comfortable and spacious. We found them well appointed with everything we need, good natural light, and not very noisy. The beachfront is excellent (best on Sanur) and there are plenty of daybeds. The pool was also very good. We had breakfast included as part of our package and, whilst not as big a buffet as we have experienced at larger hotels in Nusa Dua, found it really good quality and a great range. The service from all staff was excellent. In particular, the check-in and check-out was quick and seamless, including our transfer (by the hotel) to the airport. If you're after a quality hotel in a great beachfront location in Sanur, we would absolutely recommend the Mercure. We just wished we could have stayed a bit longer!

We stayed at Mercure resort in Bali for the last 5 days of our honeymoon (3 weeks in Indonesia in 7 locations). The resort is well kept and looks really nice. The rooms are spacious and clean. But the most important thing is that the staff is really friendly. The area around the hotel is vibrant with allot of shops, restaurants and bars.

We have stayed in this resort for 5 days for the final days of our honeymoon. We have travelled to Sumatra and Bali stayed in 7 different hotels/accommodations for 3 weeks and we were very happy that this last resort gave us a lot of comfort and relaxation after our adventures on our whole trip. The employees are very friendly and helpful, the room is well kept, the included breakfast has a lot of variation and there is a lot to do outside the hotel. Definitely a recommendation for your stay in Sanur!

Just recently returned from here with my partner and was very dispointed, the room was dirty and had no air con. The hotel has a lot of potential but doesn't seem to be bothered about the upkeep. Breakfast was nice and the view of the beach but I wouldn't stay here again.

Jalan Mertasari Sanur Denpasar Bali

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Located in Sanur, Mercure Resort Sanur is within a few miles (5 km) of sights such as Sanur Beach and Bali Beach Golf Course. This 189-room, 4-star hotel welcomes business and leisure travelers with 2 outdoor pools, a full-service spa, and a restaurant. It's on the beach and also near Le Mayeur Museum and Royal Thai Consulate.


For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10:30 AM. Grab a bite to eat at the onsite restaurant, chat with other guests at the free daily manager's reception, or just stay in and order from room service.


All 189 air-conditioned rooms feature balconies, minibars, and coffee makers. 29-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Free bottled water, safes, and phones are also standard.

Property features

Guests of Mercure Resort Sanur have access to a full-service spa, 2 outdoor pools, and a children's pool. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 30 per vehicle one way. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this beach hotel include an outdoor tennis court, free WiFi in public areas, and 4 meeting rooms.

Room options

Deluxe Room, 1 King Bed

King 1 | Sleeps 3

Superior Room, 1 King Bed

King 1 | Sleeps 2

Deluxe Room, 2 Twin Beds

Twin 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

68% of guests recommend this hotel

Total of 2272 reviews