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Mercure Resort Sanur

4.0 out of 5.0

Recent guest reviews

Good location at the beach. Nice pools. Cleanliness in the area was fine. Spa treatments were very good. Wheel chair access was good. The people was very accommodating and serviceminded. We had a great time. The resort exceeded our expectations.

Great resort, we thought it was situated in the best location on the beach. Lovely staff, always happy and helpful. Delicious buffet breakfast. Easy walk to food and shopping. Beautiful garden setting. Clean pools.

We booked this Hotel because of its location , the trees on the beach and the gardens through the complex make it a nice place to relax , read a book , sun bake a watch the world go by. The room was old a could do with a good clean and tidy up but was adequate if you don't spend much time in your room.The roofs had many plastic tarps over the top which indicates leaking and detracted from the nice look of the hotel and didn't exactly exude confidence when it rained. The cleaning staff and breakfast staff were excellent there attitude and friendliness was welcoming. This didn't extend to the reception staff who were on duty at the times I approached them for different reasons.

The resort is in sanur and lies directly on the beach.Has 2 swimming pools .We booked the super deluxe room and it was outstanding.Very clean and neat . I was an early bird got this 5 star resort ( I believe) for a good price .Enjoyed swimming at the pool and the beach walks .Every taxi guy knows Mercure Sanur ! The Service is outstanding .Staff are polite and the reception people are very helpful.The resort gardens were top notch .Our walks there one to cherish. We never had brkfst at the resort as we wanted to try roadside stalls food and small restaurant food at Bali.But I believe it must be good. Overall the resort is in perfect condition,well staffed and being run ultra professional like any other Mercure groups properties.

Just came back from a relaxing 10days stay at Mercure. The staff was friendly, beautiful grounds, right on the beach. The bit I loved was the yoga studio next door and the discount because we were staying at Mercure. Also, the complimentary resort activity. Thanks Eka and team for the great bike rides. So nice to get the local input about foods and culture.

5 day stay at Mercure over New Years, I have stayed at this hotel many times and it was previously looking a bit tired with Aircon and plumbing issues. Credit where credit is due this time it looked great with a Yoga barn and the "Genius" hipster Cafe on site overlooking a very clean beach. We were given one of the newly renovated rooms, freshly painted with new marble floor and new Aircon and bed linen. Looks like the rooms are in the process of all being done. As always staff polite and helpful. Breakfast buffet menu could however do with an improvement as it hasn't changed in years.

The hotel is quite old and there are signs that it could do with a refurbishment. Especially the rooms and the bathrooms, which are looking quite tired. However, the place is kept clean and tidy. Location is good and there is a very nice beach front and two swimming pools, one specially for children. Staff are fine, but the service is rather slow. The one restaurant was closed during our stay, but the main restaurant and the Italian are good, although the choice in the main restaurant is rather limited in the evenings. Breakfast can be a rather chaotic and be prepared for a long wait to get any eggs or refilled dishes when items run out.

Because of the situation with Mount Angun mine was somewhat of a last minute booking, and based on the online prices for hotels along Sanur Beach the Mercure represents very good value for money. The staff were all very friendly, and my room was maintained and cleaned to a good standard. The hotel WiFi was generally reliable and was available throughout the property and the beach (just!). Other than breakfast I only ate in the hotel restaurant once as there are many better choices for food and drink along the beach path. My favourites were Genius (I joined their club to enjoy 20% discount on all bills and their fast WiFi). Basilico is great for a romantic dinner with excellent food, and the Bamboo Bar & Lounge is the place for an early evening cocktail! My only real criticism of the hotel, and voiced to a duty manager, was that their beach was not as clean as it should be. Lots of cigarette butts, bits of plastic etc. After my comments I did see more evidence of cleaning! I used a local driver (Wayan Apel) for several trips. Very nice, helpful guy with a decent car. A couple of points not related to the hotel. First, allow plenty of time to get to the airport. My drive took about 80 mins, and I had to tell the driver to turn around and take the toll road. Taxis seem reluctant to spend the toll fee but it's worth it as the toll route is much shorter & quicker. Talking of taxis, if you're not familiar with the Grab taxi app I do suggest to download it for your time in Bali. Second, if you're approached by someone from the Karma group in Hardy's or elsewhere, do yourself a favour and don't waste your time unless you want to listen to 2 hours of high pressure selling for their holiday club ... which could finish up costing you in the region of $10-15,000.

We expected to arrive at midnight but due to flight schedule change, I informed the hotel that we would arrived around 2am. Arriving at the hotel the staffs provided us with welcome drink accompanied by a nice frogs serenade from nearby pond. The check in was efficient, they gave us the hotel map (you’ll need it), room keys & vouchers, and help us with our luggage. In less than 10 minutes we were inside our room where a big surprise was waiting for us. Since we were celebrating our wedding anniversary (we did mark the special occasion in reply to the pre-arrival e-mail from the hotel), the bed were specially decorated and there were a nice cake and a fruit basket too. They also set the sofa into an additional bed for our boy. Being an Accor LeClub member do has its benefits. Oh, and our room was upgraded too. The hotel is consist of bungalows within a nice garden setting. The room is big, comfortable, and clean with a nice view from the balcony. It was really pleasant and refreshing to have breakfast at the balcony in the morning. There is a nice private beach for the hotel guest, 5 minutes walk from out room, with a giants chess set for the kids to play around with. There’s an outdoor swimming pool that we didn’t have the chance to enjoy. The hotel location is minutes away by car from main road where you can find resturants and cafes. You can ask the hotel front desk to call the taxi for you. The staffs are courteous and helpful, overall it was a nice experience. The only thing I wish they have is a water vessel in front of the stairs to our room to wash our feet from the beach sands.

There are only good things to say about this pretty hotel. Good access to the sea and two nice pool. All staff in the reception, restaurant, bar and the room cleaners are very friendly and happy people. I'm very glad we found this hotel and I can highly recommend this for everyone.

Jalan Mertasari Sanur Denpasar Bali

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Located in Sanur within a 15-minute walk of Pura Blanjong, Mercure Resort Sanur is within a few miles (5 km) of Sanur Beach. This 189-room, 4-star hotel welcomes business and leisure travelers with 2 outdoor pools, a full-service spa, and a restaurant. It's on the beach and also near Bali Beach Golf Course and Le Mayeur Museum.


Dining

For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10:30 AM. Grab a bite to eat at the onsite restaurant, chat with other guests at the free daily manager's reception, or just stay in and order from room service.


Rooms

All 189 air-conditioned rooms feature balconies, minibars, and coffee makers. 29-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Free bottled water, safes, and phones are also standard.


Property features

Guests of Mercure Resort Sanur have access to a full-service spa, 2 outdoor pools, and a children's pool. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 30 per vehicle one way. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this beach hotel include an outdoor tennis court, free WiFi in public areas, and 4 meeting rooms.

Reviews from Trip Advisor

Trip Advisor aggregated rating

68% of guests recommend this hotel

Total of 2410 reviews