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Mercure Resort Sanur

4.0 out of 5.0

Recent guest reviews

I came to Bali with my girls friend, started to stay at Mercure Sanur from 20th June! They have everything, beach was clean and free shuttle service to Hardys mall. This is our first hotel in Bali, and will be moving to Ubud today. I'm sure to book this hotel again and recommend to others.

We stayed here three nights and really enjoyed it. It's quiet and away from the traffic. They provide a shuttle bus to the Main Street and shopping centre but it's just as pleasant to walk around the back streets of Sanur or along the beach. We enjoyed the complimentary bike riding activity along the beach and to the market organised by the hotel. There are lots of areas to relax, 2 pools and plenty of sunloungers on the beach. The breakfast is fantastic, a huge spread. I would suggest to the hotel to get an extra coffee machine (for espressos and cappuccinos) or invest in a faster one as it was always very busy and a slow machine compared to other hotels. The hotel is very spread out as the rooms are in villas which is nice, the balconies are big and rooms very large. I'd stay here again.

The Mercure in Sanur is a little tired. The freshness of the breakfast needs to be addressed, the Indonsian dishes were gluggy and looked like they were a week old, every day they looked like that! Very disappointing. The hotel really needs updating.

We visited Bali for the first time due to a fabulous deal that we booked following an advert on Travel Zoo. This is not a 5 star resort nor does it pretend to be. It is however a good hotel and a great place to be. Our room was large, comfortable with everything needed to make your stay enjoyable. The aircon was superb and needed all the time. Rooms have a small area near the bathroom with a fridge and kettle. The bathroom is serviced with nice cosmetics and has an hairdryer. Sukadana serviced our room and left it spotless each day with plenty of bottled water replaced when necessary. Our room was showing its age in places but nothing particular that warrants a mention. We had a table and chairs outside our room overlooking a small lawned area on the edge of the resort, we were visited each day by bulbuls, spotted doves and watched over by a large lizard that lived in a hole in a tree! Wifi in the room was patchy but worked fabulous on the beach! The grounds of the hotel are beautiful and very well looked after, tended to by a team of hard working gardeners. We never struggled for a sun lounger around either of the pools or on the beach and the hotel seemed very busy so full marks there. Breakfasts were the normal large buffet catering for numerous tastes and nationalities, I didn't care too much for the coffee but it was hardly an hardship having brought some of my own from the uk! There were various bits of maintenance ongoing around the grounds but these certainly didn't disturb us or detract from our holiday. I found all the staff friendly and approachable and thats reflective of all the balinese people that we met inside or outside of the resort. We walked a considerable distance in each direction from the resort. there are some lovely hotels along the seafront but none of them have the width, palm trees or expanse of beach that the Mercure does, on some other stretches of beach you can barely walk between the sun beds they are that close together. We loved it, will certainly visit it again someday and its worth the long journey to get here, especially when prices are cheaper than holidaying in europe!

If you are considering staying in a below average, possibly non functional air conditioner and unclean facilities, this is the place for you.. Our family stayed for 7 days and was moved numerous times in an attempt to find an aircon that worked. The rooms were rated in the early 80's and have been forgotten since. The staff didn't smile for 3 days and the breakfast staff looked miserable. Coffee was disgusting and diluted like the staffs attitude.The pool was not clean, rooms were dirty (we made it clear) and overall its a retirement village forgotten with time. Go elsewhere.

This hotel is in such a great location. Right on the beach with lots of shade, water-sports and a really nice beach walking trail. Lots of restaurants suitable for any budget. The rooms are blocks of 4 with traditional thatch roofs and surrounded in lovely manicured gardens. The pool is large and secluded from the beach for a bit of privacy. No swim up bar but there is a bar at the pool area. Rooms are a good size and verandas on each which are again a good size. The rooms are starting to show their age but I have been informed by the Manager that upgrading will begin within the year as they recognise this but any maintenance issues are attended to immediately. The buffet breakfast is to an international taste so nobody should be disappointed. The staff need a mention here, especially Sukami, Humami, Eka and David Lane (Manager). All of whom went out of their way to ensure we had a great stay. A friendly team who address any issues, problems or queries above and beyond. This type of service is why we will be back. Sanur is the perfect place to relax but still have some night life if thats what you want. Can't go wrong here, really good value!!!

After a 6 hour flight from Sydney and a 30 minute airport transfer it was nice to be welcomed by the lovely staff at the Mercure, Sanur. We were kindly upgraded to a bure style chalet close to the pool and the beach which was wonderful. It was right on the boardwalk that leads to the restaurants and bars, both ways along the beach. Sanur is a quiet village setting with some nice bars, restaurants and occasional music entertainment. The shops are pleasant and are punctuated with the usual money exchangers and massage and spa shops. Hotel bars and restaurant where reasonably priced with a varied menu

The property has a magic location, great stretch of beach that is practically private for the hotel, lots of trees for shade, lots of sand for tanning. There is an unusual Bamboo built – and for food, rather wonderful - ‘genius Café’ overlooking the beach at the right hand end of the property (when facing out to sea). Although not seemingly part of the hotel – you can’t sign food or drinks to your room – it’s focus on healthy and interesting menu items made it the place we ate most days. If one wants to go further afield, take the beach path that snakes through the hotel property. If you head left you are quickly at one or two little beach restaurants and bars. Continuing on through the grounds of the hotel next door, you will find many more. Better still, hire a bicycle, follow the beach path right to the end some 2-3 kilometres away where, just beyond the Bali Beach Hotel, the sand turns suddenly, from golden, to black. Heading out through the hotel reception, and turning right, then right again along the first road you come to, you will find the main tourist drag, with a ton of tourist amenities. Straight across the road, is a great place for a monster cooked Western breakfast. The hotel itself, however, is a little "tired"; it could do with refurbishment. The first room we were offered had a pile of termite residue (dust) on one of the beds, which had come from a small hole in the ceiling directly above it; the aircon in our eventual room was old and didn't work well; the hair dryer, also old, was temperamental; the reading lights above the bed didn't work; the tiny balcony is uninviting and looks onto the building right in front - but I guess, if you smoke, it’s okay for that. That said, if you spend time on the beach and round the pool, or in the shade under the trees looking at the sea - or at my favourite, Genius Café - or venturing away from the hotel, then you won’t be disappointed.

Just returned from 10 days at this resort on a B&B basis. On arrival you are greeted with a cool face towel, drink and a friendly smile. Our room wasn't ready, but the reception kept our cases while we went for lunch on the beach. By the time we had finished our lunch our room was ready. We stayed in one of the units of four, two on the lower and two on the upper. Our upper room was great certainly large enough for a couple, tired bathroom, but the towels and toiletries were fine. Shower good. Hairdryer provided. Large bedroom. Fridge. Coffee and tea making facilities. A large bottle of water is left in the bathroom whenever needed. Lovely large balcony overlooking the garden. So peaceful with lovely birds and squirrels visiting daily. The rooms are serviced every day. We had a super king bed, very comfortable and the linen was good. Very quiet air conditioning. Breakfast was excellent. Lots of choice, always fresh. Omelettes and waffles made to order. Great cappuccino from coffee machine. The gardens are lovely and are kept tidy by the hardworking staff. Didn't matter which member of staff we saw, always friendly and smiling. Not a long walk from any accommodation to the beach/restaurant or pools and what walking you need to do is through lush greenery and beautiful plants and trees. The beach is nice, but not stunning. There are always sunbeds at any time of day, some in full sun and others under the palm trees. The sunbeds are limited around the pools, but we preferred the beach overlooking the lagoon. Pool towels are provided with the towel cards issued at check-in. The Breeze bar on the beach we used regularly Sometimes we just wanted to chill on the beach so would order a club sandwich and drink which was always brought to our sunbed. There are numerous bars/restaurants in the immediate area and a 10 minute walk will take you in to the centre of Sanur where there are more restaurants and bars. There is a free shuttle bus every hour to Hardys department store. Bicycles can be hired at the hotel. There is some refurbishment going on. The re-thatching of the restaurant roof - no noise to speak of, just the odd hammer noise which lasts all of a couple of seconds. I loved where this hotel is situated on Sanur beach and the accommodation was fine for our needs without having to pay the exorbitant prices which other hotels along this beach charge.

Constantly locals were flying kites that buzzed with bird like noises. The kites noise disrupted the obvious intent of those around the hotel pool and hotel beach ' s relaxation. The kites were launched from the beaches run by the 5 star and 4 star hotels and all the guests of each ( including the Mercure Resort ) complained to management --- to no avail. Something could have been done by the hotel or others security. Some guests requested scissors ---- for them to do the job -- no compliance!

Jalan Mertasari Sanur Denpasar Bali

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Located in Sanur, Mercure Resort Sanur is within a few miles (5 km) of sights such as Sanur Beach and Bali Beach Golf Course. This 189-room, 4-star hotel welcomes business and leisure travelers with 2 outdoor pools, a full-service spa, and a restaurant. It's on the beach and also near Le Mayeur Museum and Royal Thai Consulate.


For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10:30 AM. Grab a bite to eat at the onsite restaurant, chat with other guests at the free daily manager's reception, or just stay in and order from room service.


All 189 air-conditioned rooms feature balconies, minibars, and coffee makers. 29-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Free bottled water, safes, and phones are also standard.

Property features

Guests of Mercure Resort Sanur have access to a full-service spa, 2 outdoor pools, and a children's pool. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 30 per vehicle one way. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this beach hotel include an outdoor tennis court, free WiFi in public areas, and 4 meeting rooms.

Room options

Deluxe Room, 1 King Bed

King 1 | Sleeps 3

Superior Room, 1 King Bed

King 1 | Sleeps 2

Deluxe Room, 2 Twin Beds

Twin 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

68% of guests recommend this hotel

Total of 2219 reviews