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Mercure Resort Sanur

4.0 out of 5.0

Recent guest reviews

We spent two weeks in this hotel. During our stay the cleaning staff couldn’t count the amount of towels, which resulted in disturbances several times. The restaurant on the beach was bad. They had approximately 4 dishes that was Balinese and they were bad. Luckily on the right hand side there was several local ones that were much better (and a lot cheaper). The staff didn’t pay attention, one day we waited for 15 min without service, that said there was two waitresses talking and looking on the phone. The room was “old and tired” could use a renovation. The front desk was helpful and service minded - that will be my positive thing. You could say that my demands are very high. But after traveling around with Bali Countryside Tour - Denpasar and seeing another side of Bali, the hotel is in the lowest end of good things we saw and experienced from Bali.

My wife and I (plus another couple) spent eight nights here recently and found everything to our satisfaction. The breakfast spread was huge, and the cook at the egg station even managed to poach eggs the way we like them (soft). The only negative from our time there was the first night, when the Mercure's heavy duvet made sleeping somewhat difficult, but a call to the office the next morning to request a top sheet soon rectified the problem. All in all, a very nice hotel located at the southern end of Sanur with plenty of restaurants nearby.

The staff were all fantastic, you can only do so much with what you're given to work with. The grounds are really well kept although there is a lot of renovations needed. The paths are a tripping hazard, lots of pebbles missing and the downhill slope after reception is so slippery when wet we almost over a few times. Our room was clean, neat and presentable, again in need of renovations. Lights half out of the ceiling, the side tables were so far from the bed and the bedside lamp was so high I had to get out of bed to turn it off. Paint peeling and cracks in the walls. The roofs are all cover in tarps that look like they have there for a while We spent a week here and enjoyed ourselves, air con was cold and the cleaner did a great job each day. The resort is a nice walk from restaurants and shopping, although further than other resorts, laundry service across the road and a nice restaurant not far called Gardenia. We had the breakfast buffet twice and was happy with the range, there was something for everyone. We also had lunch, cocktails and Bintang on the beach a few times. We rate the Club Sandwich there. We got to know one of the drivers, Egar, and booked him on a few occasions including taking us to the airport.

We spent a great holiday in Sanur. The breakfast was delicious and plenty of choice. The rooms were clean and the hotel area was very nice. I especially can recommend John Safri as a driver. He gave us an insight into the culture and was very nice and friendly. You can reach him via Facebook (John Safri) and have an individual tour with him. Not recommended is the buffet on the beach (once a week). There was not enough choice for the high price.

This hotel is awsomley placed on the beach. My hubby and I intended to stay for a period of time in January this year. He ended up in BIMC hosptial extremely sick and did so for over 8 days. The hotel could not do enough to help me during this time. They even, at the bar, made sure I was paired up with another Aussie as they could see that I was extremely upset and helped me out tremedously. The organised my transport to the hospital in the mornings and also made sure I had a meal at night sent to my room. The Manageress checked daily with me as to hubbys progress and when a extra couple of days was needed there was no problem. Yes the rooms could do with some refurbishing but I have stayed in some 5 star resorts and have never received such comfort, support and friendship as I did here. I would come back again and again. I felt safe when alone and secure. Love you guys hope to seen you again soon.

We stayed there for 3 nights. Everything was pretty nice. I like the resort’s ground, it was big and beautiful. I like the cottage style rooms. Some of the cottage has 6 rooms (3 stories) some of the has 2 rooms. I stayed at ground floor superior room (3 stories cottage). It was pretty quiet, never really heard my neighbors above me. They have two pools, they were okay. I went for breakfast at the restaurant, not a big fan, they certainly could do better. I loved to hang out by the beach. It was private, so not so many people. The reason I chose the hotel it was because of the yoga studio (Power of Now Oasis). It’s located right there on the Mercure’s ground. I enjoyed going to 8AM yoga class then breakfast at Genius Cafe. The resort had many foreign retirees guests staying there (if not all). If you’re looking for younger crowd, certainly not the area. The spa was below average. It was a nice place.. but I was not too impressed with the massage. The yoga classes, the relaxing time I had at the beach, and the friendliness of the staffs... Mercure Sanur deserves the 4 stars review.

I enjoyed my short stay at the Mercure Resort Sanur, the staff were extremely friendly and the girls at the My Spa were a delight as was the services that they provided, I wished I visited them every day. My room was lovely and spacious and the bathroom was very generous. The gardens were amazing and to see the wild orchids growing and picking up frangipani flowers from my grassed area - loved that - All in all a really nice place to stay

Service seems to have dropped since our last visit, not sure if there is newer staff but seemed to be more language barriers. I had emailed previously to advise of my friends birthday and was told they would have a birthday cake in her room in check in, I checked again when checking in all was good, but no cake on arrival I phoned a couple of hours later and was told it would be sent up but it wasn’t , after dinner upon returning about 10pm I emailed to express my disappointment and it was then sent at 10pm?? The pool water around the family rooms was so hot we couldn’t use it to refresh and cool down which was disappointing it meant we spent more time sitting around the hotel room in air cond. we also had incorrect charges for dinner one night as accor members instead of applying the 50% dining they only applied 25% counting our 2 Kids as ‘adults’ when they shared 1 meal as the restaurant has no kids menu! The waitress and supervisor started arguing with me in front of other guests so we just paid it and left feeling pretty unhappy. Such a shame as we loved our stay last time but didn’t enjoy it that much this time around

A great location for those who want to avoid the hectic elements of Bali. An older resort but very clean and tidy. The pools were great for an unwind after our flight from Australia. If you have the Accor Advantage Plus card even better. A really inexpensive peace of paradise. Beach right at the back door tops it off.

the property is so big and spread over a large area with two swimming pools. excellent and cordial staff . the tennis court is located at the other end of the property and hidden. had a few problems with ants in the room as well as occasional sighting of cockroaches in the room if you are lucky enough... otherwise its a very good resort.

Jalan Mertasari Sanur Denpasar Bali

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Mercure Resort Sanur is located within a few miles (5 km) of Sanur Beach and Bali Beach Golf Course. This 189-room, 4-star hotel welcomes business and leisure travelers with 2 outdoor pools, a full-service spa, and a restaurant. It's on the beach and also near Le Mayeur Museum and Mertasari Beach.


Dining

For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10:30 AM. Grab a bite to eat at the onsite restaurant, chat with other guests at the free daily manager's reception, or just stay in and order from room service.


Rooms

All 189 air-conditioned rooms feature balconies, minibars, and coffee makers. 29-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Free bottled water, safes, and phones are also standard.


Property features

Guests of Mercure Resort Sanur have access to a full-service spa, 2 outdoor pools, and a children's pool. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 30 per vehicle one way. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this beach hotel include an outdoor tennis court, free WiFi in public areas, and 4 meeting rooms.

Reviews from Trip Advisor

Trip Advisor aggregated rating

68.0% of guests recommend this hotel

Total of 2462 reviews