Mercure Kuta Bali3.5 out of 5.0
Recent guest reviews
We stayed a week in a Ocean View room. The view was great however the room was cramped, but very clean. The bed was great, nice & cosy. Best part of the hotel was the roof top pool - its great and its central location.
Hotel is located in front of the Kuta beach with a nice few from the 4th floor. Stay here for a business meeting, hotel is surrounded with mini markets, restaurant and souvenir shops. Perfect for business people with tight schedule.
We stayed here for 3nights. The place is lovely. Location is excellent, beach is just across The hotel. Restaurants,souvenir shops,money changer and tours Are available near the hotel. Hotel staff are very helpful and accommodating. We love the pool ,the sunset and everything.highly recommended!
Prior to check in, l requested a room on the opposite side of Hard Rock Hotel due to noise. Surprisingly, the request was ignored, as l was allocated a room on the Hard Rock side. When l enquired about availability on the opposite side, there was several rooms available which l accepted. Wondered why those comments you add in reservation (subject to availability) really mean anything? I have been at this hotel a couple of times before. There has been renovations in progress (actually they were in progress 6 months ago when l visited in April 17. The rooms are nicely appointed but there could be some small changes/additions which appear to have been overlooked in the reno's. There was no place to put my baggage on except the floor. I dragged a table from the balcony and used that, as front desk could not understand my request. The bed is comfortable, however l found the pillows too hard for my liking. The kettle in the closet area has no place to plug the power-point into. Who designed this? l had to relocate the kettle to bedside side table where there was a free plugin. I found breakfast to be rather basic, but acceptable for this level of accomodation. On one occasion, l picked up a fresh plate which was still dirty. Kitchen F&B area - please take note. This is unacceptable at any level hotel. It was very annoying to discover there was a lot of noise every morning after 8am from construction in one of the hotel wings. I was unaware hotel was still being renovated until l entered my room to find a letter on the bed from management apologising for the noise. It was constant hammering and thumping much of the day which made relaxing impossible whether in room or up by the pool. Several staff wore dust masks. I would expect any hotel to make mention of this situation online prior to making reservation, as any good hotel should do. I doubt l would have made booking had l known this. It was only made evident after payment and security deposit was taken at the front desk. Shady! It was also annoying to have staff/workers outside your door early morning talking in there loud walkie-talkies. Please use common sense and have courtesy for sleeping guests.
This property was situated in very strategic location as one of the most happening place in bali opposite are the famous kuta beach, to the left are hard rock. Being an Accor member u'll received additional perks depend on your member status.
I like this place. rooms have been renovated. Of course this does not make them bigger .. but it is OK. Breakfast could be improved. location is good for what I need. Staff ... great! pool and bar, great. Why there is no gym???
Superb location facing Kuta beach. Nice reception area and very friendly staff. Rooms have undergone some upgrading renovation recently. We stayed on the second floor. Full room facilities for a comfy stay. Breakfast has lots of choices. Nice infinite pool on the 4th floor. Overall : Nice & comfy stay with Free Wifi .
Very good hotel on a fantastic location. I travel a lot for work as international engineer and this was a superb experience. Very clean, real comfortable bed, good shower and good airco, all I need. The hospitality here is top level, very friendly and helpful. I lost my wallet in the airplane and found out by arrival in the hotel. The staff gave me great support; 2 free airport drop offs and the first night without any payment. Thanks for making my holiday great and I will definetily come back. Recommended if you like to surf on Kuta beach and need a peaceful place in the centre of.
I booked this as there was a deal on, £61 a night including breakfast. Although when we got there I was told breakfast wasn't included but our flight out was before it opened anyway so it didn't matter too much. I soon worked out why it was on offer, there is noisy renovations from 10-6 and they'll be happening for another few months. We had two rooms on the second floor one faving into the lobby and one on the other side facing the street. The lobby facing was extremely dark, with no main bedroom light. If you're a girl like me who wants light to do your make up but don't want to be arched over the sink. I wouldn't book here. The other room was slightly lighter but not by much. However, bed and pillows were super comfy. The pool on the roof was amazing and worth booking for this alone. As well as the location opposite the beach. I looked at other hotels e.g. Kutabex and citadines, which were similar prices and I'm glad I booked this over them. But not sure if I would of stayed more than one night.
We had a problem as soon as we arrived at the hotel, after doing all the process to our check in, the attendant told us that we had to go to other hotel, because they didn´t have a room for us. As we were with our friends, and we payed in advance to stay in a hotel in front of the beach we didn´t accepted. As a matter of fact it was really stressfull. After a long wait they arranged us a room, far from being the best, but ok. Be careful with your booking in this hotel
Reviews from Trip Advisor
63% of guests recommend this hotelTotal of 1356 reviews