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Mercure Kuta Bali

3.5 out of 5.0

Recent guest reviews

Stay here for business trip (5d4n). staff so friendly , breakfast ok. The building looks old and old stuff too. room lil bit damp but very good spot for sunset from swimpool . Maybe they can make even for dimner at pool or somwthing 🤗

Located in the centre of Kuta Beach the hotel is in a great spot for beach, shopping food and relaxation. Whilst a bit old and dated the updated rooms are nice with all the Mod cons including balcony with view of the beach. Edgeless pool on the top floor with view to the ocean and beach. Breakfast is a buffet and if not included in package I wouldn’t suggest paying for. Staff extremely accommodating and helpful. Checkin was a breeze along with checkout and Accor membership assisted in making it a simple process. All in all a nice spot to spend some down time and disappear from the busy bustle of life.

Located just across Kuta beach, having pizza hut and starbucks in front of and nearby ATM + local supermarket with acceptable price had made this hotel convenience. 2 steps ahead, there is McD. Well surrounding!!! We should have breakfast early in the morning because seats capacity were not many, specially when the hotel was fully booked. We stayed for 5 nights here, had different variety of buffet breakfast menu each morning, taste were average and OK. There was a balcony (non sea view) in our room, helped to dry our wet clothes faster than bathroom clotheslines. There was a bathtub also. Room's floor a little bit oily, room design was old-fashioned but OK for us. Infinity pool was small, swimming pool suitable for children. Good to take a picture but not for relaxing. Our high appreciation were for the staff who found my watch (I left on a bench in swimming pool area), grab it fast and hand to "lost & found" before taken by other guest (there were several guests at the pool that time). Finally I got my watch back when I had realized and got back to the pool. Staff recognized me and asking if I was looking for my watch. Really appreciated it. You've gained our trust on this hotel!!! No entertainment or event at the hotel, non a resort hotel to relax all day, this hotel is recommended just to stay overnight after full day activity. For that purpose only, this hotel is a little bit overprice (expecting a modern and more comfortable stays for the price). After all, this hotel would still be our choice for the next visit. And still recommend of it's surrounding.

We stayed for 3 days to celebrate new year. At the first glance this hotel not really what we expected as a luxurios 4 star hotel. The hotel is old and need improvement. First impression staffs are very polite and friendly, however a lady staff at the reception on dec 31 not what we were thinking. She was not really friendly and apathetic not showing any respect to guest. She took and talking at the phone without asking permission first while accepting and dealing with us as a guest hotel also. Check in was slow. The deluxe room was big, old fashioned with queen bed. The bed was comfy. The floor was not clean and sticky. And the worst thing was the bathroom, it really need refurbished. The bathtub was old, it is granite made with crack on it and it was slippery. Be careful for senior people. The shower pressure was very weak and difficult to get hot water coming out. Breakfast was standard for 4 star hotel and nothing special. The first day we got our breakfast at 9 am and most of food were almost empty and no refilling until I made a question to a staff. Check out was slow and need to wait until cleaning service make confirmation "clear". The good thing of this hotel is the location, but with the price you pay in the new year can get other hotel near by.

The hotel was interestingly designed and very well located on the sea front at Kuta Beach. However, despite being advised we had been given a room upgrade the room was not to our liking. In particular there was no hot or warm water at the wash hand basin. In fact there was no hot or warm water at the shower either on several days. The answer to the later was that there were renovation works ongoing, but that seemed unlikely as there was no problem with the cold water. The room and bathroom were short on storage space. For several days there was a cleaners cloth left lying under the sink and it had not been retrieved by the time we left. On one day the electronic lock to the room failed and we were locked out for over an hour. When the lock was fixed no one bothered to tell us the work was finished and we could get back into the room, I had to ask. At night and in the early hours the noise of children and adults holding conversations in the corridor outside our room prevented a good nights sleep. The restaurant was on two levels which meant going up and down stairs, not a very sensible situation.One breakfast when the upper level of the restaurant was full we were seated in an area where there were ashtrays on all the tables and the gentleman at the next table was smoking. The matter was resolved but indicating people can smoke by putting ashtrays on the tables where people are going to eat is totally unacceptable. My experience at this hotel means I will avoid the Mercure brand in future.

Upon our arrival at Mercure Hotel on 17 December 2017 we were welcomed by the friendly reception staff. Our newly refurbished room was spacious with a walk in wardrobe. Room was clean and beds comfortable. There was also a sofa bed for lounging. Bathroom amenities were provided and tea and coffee making and a small fridge. 2 bottles of complimentary water were replenished daily during our 4-days stay. Breakfast, which was included, was below average. There is a swimming pool at the hotel but no gym to our disappointment. Wifi is easily accessible. The beach is just across the road at Mercure Hotel. BeachWalk Shopping Mall is within walking distance and so are the numerous market stalls located in a very narrow street minutes away from BeachWalk Shopping Mall. On the whole our stay was a very pleasant one, despite of the rain.

Stayed here for New Year’s Eve for a few days. Firstly good points are it is convenient to the beach and if you have a 3rd floor room with a beach view you can see the fireworks from there. BUT rooms are very poorly kept, cupboard doors falling off, fridge doesn’t get cold, no hot water at various times, bed was hard. If you are a non smoker you can smell the cigarette smoke coming through the air conditioner. This place is very old a tired and, as an Accor hotel, very disappointing. Suggest you spend a couple more bucks and stay at Kartika. In Australia this would be rated as a two star hotel.

Very disappointing. Stayed 4 nights over new year 2017 and had less than happy experience. 3 times had no hot water, I mean no hot water as it was run out and did not run out of shower at all. Room was musty and smelly, cupboard doors falling off hinges, and quite shabby. Have travelled extensively and this is the worst Mercure have ever stayed in. Pity as location was perfect for new Year festivities. Will never stay in this hotel again.

We spent a week at Mercure Kuta Bali. The staff are really nice, the breakfast was lovely with many traditional food. An awesome swimming pool and a good gym. Nice location at Kuta beach. Kuta is not my favourite beach, is just too busy for my taste. I really enjoyed my stay.

This was our first stay at this hotel and it was fantastic. We were given a room at the front of the hotel that had a little balcony which looked out directly over Kuta Beach and we enjoyed many cold beverage watching the vibrant day and night life go by. Although right on the road there was very little noise at night and the extremely comfortable bed meant that we always enjoyed a great night’s sleep. The room itself was reasonably modern and had plenty of space, power outlets and storage facilities, and the mini bar was very reasonably along with in room dinning, although the bathroom could do with some updating. The absolute stand out is the infinity pool on the 4th floor, and as this is more of a hotel stop over and not a resort the pool was always empty and no problems securing a sun lounge. The staff whilst a bit stand offish were very helpful when checking in and out, organising transport, ordering room service and baggage storage and collection however this could also be a result of this hotel not advertising or trying to be a resort destination. I would definitely stay here again and am looking forward to spending some time in the pool next year, thanks and see you then.

Jalan Pantai Kuta 10 X Kuta Bali

Hotel highlights

  • Steps from Kuta Beach
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Downtown Kuta, Mercure Kuta Bali is adjacent to Kuta Beach with other popular attractions like Carrefour Plaza Kuta within a couple of miles (3 km). This 3.5-star hotel welcomes guests with 130 rooms and conveniences like free in-room WiFi, free self parking, and a spa tub. On the waterfront, it's also near Tuban Beach and Legian Beach.


Enjoy a leisurely bite to eat at Alang-Alang Restaurant, the hotel's onsite restaurant. Order from 24-hour room service to satisfy your hunger without leaving your room. Start your day off with buffet breakfast, available for a fee.


All 130 air-conditioned rooms provide balconies, minibars, and coffee makers. Guests can expect to find free WiFi and LCD TVs with cable channels. Free bottled water, safes, and phones are other standard amenities.

Property features

Mercure Kuta Bali offers a children's pool, a spa tub, and a rooftop terrace. There's free parking, and an airport shuttle (available on request) for USD 20 per vehicle one way. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, 3 meeting rooms, and a business center.

Reviews from Trip Advisor

Trip Advisor aggregated rating

63% of guests recommend this hotel

Total of 1400 reviews