InterContinental Bali Resort5.0 out of 5.0
Recent guest reviews
Grounds: The Intercontinental Bali at Jimbaran beach is a sprawling resort. The grounds are immaculate and the architecture of both the buildings and landscape is impressive. The resort is so large, and they designed in so many interesting things, that getting from one spot to another can be confusing. However, no matter where you are, there’s something pleasant to see, so getting lost isn’t necessarily bad. In fact, you can fill up your camera’s memory stick by just going around the resort - almost everywhere you look there’s a nice photograph waiting to be taken. Beach: The beach is very nice and quite large, but once you leave the vicinity of the resort there’s a lot of ‘stuff’ that’s washed up. The waves are average. The water is nice and warm as expected. Location: The resort itself is very tranquil, beautiful and nice. But . . . the city that its in is congested, dirty, and littered. The single road to the Intercontinental is clogged with smog inducing traffic and features a glut of ugly stores hawking t-shirts, cheap trinkets, and massages. If you’re looking for hand made crafts or other quality items, there wasn’t anything in either direction in our long, long, long walk trying to find it. The hotel offered transportation to good shopping spots but the traffic is so horrible we declined to sit in gridlock. Cuisine: The food is well done. There’s a wide variety of restaurants on the resort and each does well offering unique and well prepared dishes. The service is prompt and courteous. Overall the hotel offered an enjoyable dining experience. We particularly liked the informality of the beach bar for a relaxing dinner at the beach – they’ve got lanterns in the trees and good grilled food and a beautiful view over the bay. Sunset is way too crowded. There’s also a good restaurant called Cuca that you can reach by a long walk down the beach which makes for a pleasant mini-adventure. Rooms: We only had ‘average’ rooms. Yet, our rooms were quite spacious with a private balcony and a nice view. The furniture and decorations were of good quality and authentic to the Indonesian theme. The room featured a dressing area and a nice size bathroom (though it only had one sink). The noise level was also good though I could hear the guests above us stomp around in the morning. The only major problem was that the room cleanliness was consistently poor. When we first got to our room, I could clearly see footprints all over the wood floors. There were also spots on table from a spilled a drink that neither the previous guests nor housekeeping bothered cleaning up. Similarly the area rug under the coffee table was soiled and stained. The other rooms were likewise in need of a good cleaning. Staff: The office (front-desk) staff are polite and personable but totally un-empowered and often confused. They wasted time asking me for information that was already part of the reservation (e.g. address, contact info, flights, etc.) as if the computers they stared at the whole time contained nothing but my name. Because the volcanic eruption scared away tourists, I knew they had plenty of rooms available so I asked for an extra (fourth) room for the kids. Suspiciously, the price they offered was way higher than the price I could get from their own website on my phone – they eventually managed to “find” that price and give it to me, but it was a long ordeal for them to flail around. The front desk clerk was also totally confused as to which rooms had twin beds for the kids and which had king beds. (A previous reviewer also noted this problem.) Once we got to the rooms we had to totally rearrange. Also, irritatingly they charged my credit card for the entire stay all up front even though they said they were only charging the deposit. Checkout was frustrating. Rather than nicely prepare the invoice and slide it under the door, or email it, like every other hotel in the IHG group, they want their guests to stand at the front desk and drip sweat as they putz around asking, again, for the information they already asked at reservation. They go through ceremony of printing an invoice as if guests were impressed by seeing paper come out of a printer. They ended up making three charges on my credit card for one stay – one was the charge for everything all upfront at check-in, and two were for our charges during our stay. The whole check-out process was needlessly irritating and time consuming. Other than the clunky, time consuming, sweat dripping experience at check-in/out, the resort was pleasure and I would recommend it as a fine near-luxury choice.
We stayed over Christmas after a recommendation from my brother and are glad that we took his advice. The service was excellent right from the time of booking ( thank you Wayan in reservations), and we were offered the new refurbished rooms which are beautifully appointed. We decided to book Club level and the benefits are well worth the extra cost with 3 hour complimentary cocktails in the evening, discounts on restaurants and Spa, free WiFi, and complimentary transfer from the airport to name a few. The Club Lounge itself is gorgeous and open 24 hours for those with jet lag and with help on hand for bookings, trips etc. What really sets this hotel apart is the service, with every member of Sebastian's Team consistently going Above and Beyond which is hard to find. A special shout out to Eko who worked the Club Lounge and pool most days and whose beaming friendly smile and attention to detail was fabulous. The ladies in the Spa are amazing too and offer treatments by the pool and in the room as well as in the tranquil Spa itself. We will definitely return and look forward to staying at the Intercontinental again in the future.
Stayed for 1 night as a birthday surprise. Perfect place perfect place to relax and bliss out. We had massage in garden,cocktails at the pool bar. Hotel staff gives more than service, they give customer care. Ask for what you need and all is taken care off.
Right on the beach with multiple pools and a sprawling resort make this the ideal get away for couples or families wishing to avoid the craziness on the Kuta side of the island. This should be rated as 5 Star however the Co-ordination at breakfast time was found to be disastrous with several people waiting to enter the restaurant for a while before being seated. Replenishment of food items in the buffet breakfast was also inordinately slow and certainly not up to the normally high standards of ICH. Occupancy during our stay was very low so management decided to understandably open only 1 of the 2 restaurants for breakfast. Doing this and then still keeping guests waiting is really unacceptable and really put an inordinate amount of pressure on the poor staff members who had to bear the brunt of some infuriated guests. One of the main attractions for us booking here was the Teppanyaki Restaurant - we were really looking forward to dining there but it was closed for the duration of our stay and this was not highlighted on their website nor were we advised about this beforehand. Would we stay there again? Absolutely! The location, services and accommodating staff and management overshadow any shortcomings that we experienced. The quality of the food served was good and there are numerous alternatives nearby. These guys went out of their way to ensure that my partners 50th Birthday Celebration was a totally immersive and memorable occasion and for this we are eternally grateful. The resort is currently undergoing refurbishment and with a few tweaks here and there, it will resume its rightful majestic place in Jimbaran.
Had a horrible experience checking into the Intercontinental Bali hotel at Jimbaran. Had arrived early at the hotel at 11.30am, I told the check-in desk I have booked a Singaraja King room. However, the room that they can offer me was a Twin room saying there was a miscommunication with Expedia. The manager of the hotel then came and apologised saying that that there’s no more availability for the Singaraja King room and I have to accept a Twin room. His alternative solution was to offer me a Club room with two queen beds, however I have to pay for the upgrade!? I told him this was unacceptable! After spending one hour visiting the Club room with two queen size beds and the Singaraja Twin room, they asked me to stay in the Twin room first and wait for further cancellations. If there wasn’t any cancellations, I will have to stay in the Twin room. Obviously, I expressed my huge dissatisfaction and insist that they give me a room with a King size bed, if not I will move to another hotel. After waiting for 10 mins, they then offered me a Singaraja King Room. Why didn’t they just give me this room from the start?! Instead of wasting my time walking around the whole resort from one end to the other?! The manager of the hotel didn’t even apologise for the hassle he put us through. Having said that, the check-in lady was really nice, polite and patient with us. Moral of the story is always double confirm your hotel booking and room type before you go on your trip, especially with Intercontinental hotels. With this experience, I will try and avoid booking my business and leisure trips at any IHG hotels, other hotel groups offer much better customer service than this group.
only staying for2 night but this hotel is very good. the reservation offer me a pick up before I arrived to ensure my smooth arrival, ms yani (if imnot wrong) also so kind when answering all my question when I called them. although I m not arrived after 02.00 PM, the reception still try and give me a room.. they have a beautifull garden breakfast also every morning..
Having chosen to upgrade to Club Level, we enjoyed our stay tremendously. From the check -in (Ika is great; friendly, helpful and very efficient) to the ride to the airport, everything in between was great. Currently there are major renovations going on at the hotel, but it is done in such a way that I don't think anybody can complain. Club Level is next up for renovations. We were shown a renovated Singaraja room and that looked very nice indeed. At the Cubpool the "do not put down towels to claim beds" rule is enforced and that is a good sign. Service is at a very high level from check-in to room service to pool staff (thank you Bianda) The beach is kept clean by staff and the sunset has been mentioned everywhere and didn't disappoint. The location of the hotel is just excellent, take a walk down the beach and you will see a lot of garbage in the water in the middle of the bay and the beach is not maintained there, again, no such worries at the Interconti. Some guests could be more respectful of other guests in the main areas, but we just retreated to Cub and felt relaxed and well taken care of. A hotel that takes maintenance seriously is to be applauded and the staff just makes visiting this hotel very worthwhile.
nice hotel with own private beach area staff were very polite and helpful parking area were huge rooms were spacious breakfast were good variety especially the ala carte menu. the hallways and lobby were looking a bit worn out but its minimal
We were staying during the Gunung Agung eruption last November. Supposed to start on Nov. 29, our flight was canceled due to airport closure. Even our reservation considered as no refund, still we received full refund. Finally, we can reach Bali on Nov. 30. Supposed to be in an event of 200 couples that unfortunatelly should be canceled, but we still can use the hotel to stay for 3 days 2 nights. HOtel staffs were welcoming us still with the spirit of "giving the best as we can give". We were impressed with their spirit, smile, and standard of service at high level. Hotel upgrading our room. And always welcome with any questions we ask. Even when we are asking for help to keep "urutan Bali" in the hotel freezer, they did it very well. Kept it save and frozen until we arrived in Jakarta. This hotel has vision to make every guest would like to coming back. And you did it very well, Sir. Even in the gloomy Bali, you still gives your best service as you can
Service is amazing staff very helpful food is perfection clean safe family friendly lots for kids to do beach out front off resort is clean rooms and pool and restaurants are just so good best to see it for your self
- Free WiFi in rooms and public areas
- Free valet and self parking
- Onsite dining
Located in Jimbaran Bay within a short walk of Jimbaran Market, InterContinental Bali Resort is within 2 miles (3 km) of Benoa Square. This 417-room, 5-star resort welcomes business and leisure travelers with 6 outdoor pools, a full-service spa, and 4 restaurants. On the beach, the resort is also close to Udayana University and Lippo Mall.
Enjoy dining at KO, one of 4 onsite restaurants. Order from 24-hour room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. For your convenience, breakfast is available for a fee.
InterContinental Bali Resort's 417 rooms are air-conditioned and provide balconies, minibars, and free bottled water. Guests can expect to find cable TV and stay connected with free WiFi. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Other amenities include ceiling fans, safes, and phones.
Guests of InterContinental Bali Resort have access to a full-service spa, 6 outdoor pools, and a children's pool. Free valet and self parking are available—or if you're not driving, take the airport shuttle for USD 45 per vehicle one way. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach resort include a 24-hour fitness center, 2 spa tubs, and a sauna.
Reviews from Trip Advisor
90% of guests recommend this hotelTotal of 4103 reviews