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InterContinental Bali Resort

5.0 out of 5.0

Recent guest reviews

This was our second stay at this resort and again we left extremely satisfied. The report staff are well trained and have a very good attention to detail. The pools, beach and other facilities make this location perfect for a family holiday. Good food options throughout the day and night and always plenty to do in Bali. We’ll be back!

Review: We've had a tough time trying to work out what rating to give here. We did have an amazing time, but there were a couple of things that let the resort down. We were staying in March for our wedding anniversary in a club room. We organised pick up from our previous hotel, about 10 minutes into the drive, the Club manager rang us on an ipad in the car to see if there was anything they could organise for when we arrived and what sort of welcome drink we wanted. We chose sparkling wine of course. Check-in went smoothly and we were taken to our room. ROOM: The room was nice, but as has been mentioned, very old. But we knew that we were staying in an older resort, so no real complaints here. Just if you're planning on spending a lot of time in the room and want a modern, up to date room, maybe go somewhere else. We also found that the bed was by far the most uncomfortable we have had in a five star resort. Extremely hard and made it difficult to sleep through the night. They mentioned that they will be renovating the club rooms soon, but it did seem a bit of a shame that the Singajara rooms weren't offered with club access instead as we were paying nearly double them. There also seemed to be a group of people with tools or doing jumping jacks in the room above which came through loudly to our room. CLUB: The club entitlements were great, 3 hours of cocktails at 3 different bars. We tended to start off by the pool while there was still lots of sun, head back and shower then head down to the club lounge for the excellent canapes, then off to Sunset bar for the sunset. The afternoon tea was great, although we only went a couple of times as it meant we had to leave the pool. I do think their club integration could be a little bit better and they could offer some of the things you get in the club lounge 24/7, at the club pool. Things like coffee, or soft drinks would have been nice to be able to have by the pool as part of your club fee rather than having to go back to the lounge. We also only found out on the last day that you could get water at the pool as part of club entitlements. Maybe having staff come round to hand out water pro-actively rather than not mentioning it could be more helpful or simply have a chilly bin or something for self-service. We also felt that at times they were understaffed. The biggest issue we had was one day at the club lounge for breakfast being unable to get any service, we came in for a coffee and 1 breakfast dish and it took us about an hour to receive it because staff were too busy to take our order as there weren't enough of them. Likewise at club hour at the lounge it could sometimes take quite a while to get served, or receive your drink. A quick tip for the hotel to help get around this (other than hiring and rostering sufficient staff) would be to have the low maintenance drinks (like wine and beer) available for self service, and leave the bartender to get the cocktails. This is pretty common for club lounges across SEA and would free up staff resource to ensure cocktails and service are speedy. RESORT: The resort itself is gorgeous. Huge pools, ponds, palm trees and fountains set on a white sand beach. Truly couldn't ask for a more picturesque resort. STAFF: Staff were amazing, attentive, and interesting. A great group of people. FOOD AND DRINK: The food at the resort is great, we tried out every restaurant in the end and would recommend all of them. They also make delicious chips and the room service pizza is top notch. The drinks are expensive, but you knew that already. 160++ for a cocktail and 70++ for a Bintang. One disappointing thing was that at the main pool they had specials on beer, but at the club pool this was non-existent. This would have been nice considering the price of a bintang and how much we had paid for club access. CONSTRUCTION: While the construction isn't too bad, for such a picturesque resort, it's a shame to see one third all boarded up like an abandoned mall. You can hear the noise from your room sometimes which is a touch annoying. In summary, the resort is amazing and I'd highly recommend it to anyone. I've been a bit concerned that any negative comments will cause the front-line staff some issue. All the staff were great, my issues came from management decisions that seem focused on saving money ie lack of staff, no drinks by the pool. We had an amazing time and hope that management make a couple of changes, we look forward to returning once the renovation is done. Also a special mention to Muripasa at the club pool and Susanta at the club lounge. So friendly and attentive, you've got a couple great assets there. The only other thing I thought worth mentioning is the lack of taxis. Most hotels seem to have a couple taxi drivers camped out constantly so you can get a taxi right away. Here we had to wait quite a while, or opt to use the hotel van (which cost about 5x the amount). I assume this is designed to make sure you use the hotel van as much as possible. However, one time there were no hotel vans and we somehow had to wait 20 minutes for a taxi, after which we just gave up and walked.

We are currently staying at Intercontinental Bali Resort. No doubt the hotel is really good with best service, best of the food and facilities for their Club Members (I am a Gold Member). Right from the pickup from airport until now the stay has been excellent, specially for my wife who had delivered few months back and had really hectic n sleepless nights for last 7 months. To make us feel royal a special breakfast was arranged for us at the BELLA Restaurant by Mr. Wayan (hope i have spelled it correct). Not to forget Mr. Budi made sure we had an Indian style breakfast with Parathas and Allu and the Indian Masala tea which my wife was craving from last 2-3 days. Also my little prince has been enjoying at the pools. Well there was a small issue with the security guys who gave us wrong information for reason that they know better and we had to bring it to the notice of the management. The issue was taken up seriously n action taken. Not to forget the staff and even the in-charge / duty manager apologised several times. To make it up they invited us for a special Dinner at Italian Restaurant. The food was amazing and the excellent service that goes without saying. We were treated like VIPs by Mr. Edi and the whole staff at the Restaurant. We have 2 more night here and hope to enjoy more and have excellent memories when we return back home. Once again thank you all at Intercontinental Bali for the excellent service. Keep it up. 10 stars to you guys.

Hotel is old. Staff were super friendly. Renovations are ongoing which is a bit noisy and an eyesore but it's good to see that the hotel will be brought up to date. Jimbaran beach is a complete mess, lots of plastic and rubbish washes up every morning. I think some hotel staff are out trying to clean it up everyday.. So take note if it's pristine beach you are after forget it, Nusa Dua from Grand Hyatt to St.Regis is a far better beach. The hotel beach bar is nice at night and the live music was great.

This is what a luxury resort should be. The grounds are gorgeous and well tended. The buildings are beautiful and fit into the setting. The rooms are clean comfortable and quiet. The staff is outstanding. We visited during the rainy season pre-cruise and were lucky to have lovely weather. The included breakfast is fabulous. I took the early morning bicycle tour to the local markets. It was a lot of fun and the guide was excellent. We returned just as the day was getting hot for cycling. Riding on the main road was a little hair-raising with the crazy traffic so I would not recommend if you are not used to cycling in traffic.

We stayed in the club wing and thoroughly enjoyed our vacation. The resort is currently undergoing renovations. They have 4 wings and are currently working on the 3rd of 4. The club wing will be renovated last and we were informed that they were hoping for the end of the year. The renovation work is extremely well controlled and has almost little impact on the resort. The service was absolutely top notch from start to finish, and was truly something worth remembering. The club lounge was also excellent and the perks (such as happy hour) are provided throughout the resort's amenities and can be had anywhere you desire. Though the club room was definitely showing its age, the room is spacious and quite nice. It should be amazing once renovations have been completed. The food at the property ranged from decent to very good and although it is pricey by Bali standards, it is below western prices. The beach is for people who enjoy listening and swimming in the waves and not for those looking for crystal clear water. I actually find waves to be far more fun than boring still water. Overall we were extremely happy with our stay and would gladly return on our next trip to Bali.

This hotel is pure please to stay at. Staff are well trained and are here to meet and exceed guests expectations. The large beach front and extensive gardens make sure this large hotel does not feel crowded. For extra privacy and a bit of extra money, the Club wing is great for the extra special holiday. I can recommend this property for the spoilt traveler! Enjoy!

We visited over the Easter holidays, and were extremely impressed with every aspect of the hotel. The architecture and grounds are beautiful, and impeccably kept. At night someone puts out lanterns with candles on all the paths, and all day the staff walk around personally greeting you, helping you find your way, or with anything else you might need. You really feel like you're staying at a palace. Yes there were major renovations ongoing, but we hardly noticed them because they had the wings cleverly hidden, and the work wasn't noisy or anything else. Our room was incredibly far from reception, but after we figured out our way around, it was actually kind of fun wandering around the hallways. Just something to note if you have kids, maybe request a room closer to the lobby. The multiple pools were fantastic, and never felt crowded. We underestimated how hot it gets during the day, but enjoyed the covered area with daybeds to lie on. The only downside is that many people put things on here to save their spot (there are only 8 of them), very early in the morning, and then don't actually come down to the pool for a few hours. Enforcement of the 1 hour limit to save chairs could be a bit better to ensure a fair chance for everyone. We had a spa treatment in one of the outdoor areas, which was fantastic. Listening to the ocean was beautiful, and the therapist was quite skilled. On our second night we found the seafood restaurants down the beach, and ate there several times. During the day they look like they're deserted, and then at night the whole beach comes alive. The food was amazing, and approximately 10% the price of similar food in the hotel! That said, the hotel breakfast (which was included with our room) was amazing. We tried the Japanese restaurant one morning and it was really awkward, we were the only ones in the whole restaurant. I guess we were expecting an Asian breakfast buffet, but it was hibachi, so probably why it's not more popular. I've already recommended the Intercontinental to several friends and family, and won't hesitate to stay here again. For the price the value is tops, and the stellar service and beautiful grounds make it a great choice. There were also tons of kids, so it seems to be a winner for families as well.

我住的这个酒店是一个很好的酒店。 我觉得这个因为:这个酒店有很多的饭店又有好吃的食物。 这个酒店也有很多的孩子,中年人,和老年人的很好玩和休息的地方。这个地方有很多的游泳池,一个孩子俱乐部,和一个海边有很好看的风景,在这个海边你也可以休息。在这个酒店,在酒店,你看越来越多很好看的风景,很漂亮。所以我住的这个酒店一个很好的酒店。我每年住这个酒店,在酒店,很多人在工作很友好。Go to transalator to transalate this!

We traveled here in the fall of 2017 and loved it! It was amazing! When we returned home friends said, "we want to go". They were serious! In a few weeks we will be returning to this magical place bringing those friends along. The white sand beach, six swimming pools, dining options, amazing rooms and views and more make it the 5 star rating that is earned. You might look and think it is an older property...NOT REALLY...everything is constantly updated and because it is a mature property the rooms and public spaces are much larger than almost anywhere else. That ends up being a wonderful bonus! New properties just cannot match this!!!! The level of service is unmatched...it just does not get better! After this trip we went to Australia and kept saying, "We wish we had just returned to Bali and the Intercontinental!" SERVICE! One person that REALLY stood out was Ni Ketut Ratna, the Guest Relation Manager. She anticipated our every need and I am sure will welcome us and our friends on our return! THE ROOM! Ours was on two levels and felt more like a home with great views! There was privacy even in our own room and space galore! LOCATION: It is the best and so convenient to the airport. WE actually did NOT WANT TO LEAVE the property because there were so many dining, spa, and pool choices. I do not write that many reviews but we are excited to be back at the Intercontinental Bali Resort in less than one month! IHG membership gets you into the best of the best and this is a great value for members also. SEE YOU SOON, BALI and Ratna!

Jalan Uluwatu 45 Jimbaran Bali

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Spa

Located in Jimbaran Bay within 2 miles (3 km) of Benoa Square, InterContinental Bali Resort is within a few miles (5 km) of Udayana University. This 417-room, 5-star resort welcomes business and leisure travelers with 6 outdoor pools, a full-service spa, and 4 restaurants. On the beach, the resort is also close to Samasta Lifestyle Village and Tegal Wangi Beach.


Dining

Enjoy dining at KO, one of 4 onsite restaurants. Order from 24-hour room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. For your convenience, breakfast is available for a fee.


Rooms

InterContinental Bali Resort's 417 rooms are air-conditioned and provide balconies, minibars, and free bottled water. Guests can expect to find cable TV and stay connected with free WiFi. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Other amenities include ceiling fans, safes, and phones.


Property features

Guests of InterContinental Bali Resort have access to a full-service spa, 6 outdoor pools, and a children's pool. Free valet and self parking are available—or if you're not driving, take the airport shuttle for USD 45 per vehicle one way. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach resort include a 24-hour fitness center, 2 spa tubs, and a sauna.

Reviews from Trip Advisor

Trip Advisor aggregated rating

90.0% of guests recommend this hotel

Total of 4176 reviews