HARRIS Hotel & Residences Sunset Road3.5 out of 5.0
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Recent guest reviews
This hotel was an abysmal experience for me and my travel partner because of the incredibly incompetant staff. I predominately blame management and housekeeping, but really just more negative experiences and stories with this place than any other hotel I stayed in traveling all across Asia. Just to rattle of a few without too much explanation as I would be typing all evening: Arranging their advertised airport transfer was a nightmare. Hotel responded to 0 emails I sent about (5 over 48 hours) and I had to contact a neighboring hotel to contact them via phone and ask them to please check their email so we wouldn't be left hanging at the airport. It was ridiculous and the manager was only mildly apologetic when we arrived beacause of this, proceededing to charge us for the transfer more than what you could get a taxi to do the job for. Early morning water aerobics classes that litterly rattle your Windows with loud music. There's no sleeping through it, it was insane. Housekeeping cracked one of the incredibly expensive bottles of water open and removed it from the fridge trying to get us to pay for it. Took the bottle right up to the front desk and told them to stay out of the fridge and I wasn't paying for the bottle. No apology mind you. Had a cellphone stolen from the room (final straw, we checked into another hotel) and upon bringing this to the hotel's attention a severely unprofessional manager of housekeeping named Ferry said he talked to his staff and nobody took it. In the end I told him we would agree to disagree and I simply needed a note saying I reported it so my insurance company could cover it. He refused to provide any documentation that I even brought it to his attention saying it would make the hotel look bad. I then told him I'd like to file a police report to which he responded "okay, but it's going to cost you money to file a report with the police. I don't know how much but upwards 100000rp." We were floored. He then proceeded to condemn how I had emailed management about my grievances. I finally cut him off, told him how unprofessional he was and that me and my partner were leaving and would make sure we left reviews in regards to our experience and his needing to be retrained for him position. All and all a complete nightmare. Steer clear.
My first time in a Harris hotel, which is a small Indonesian chain with a relaxed, fun vibe (this location is their newest, apparently), and I would definitely do it again. The mood overall is "smart casual" and staff could not be nicer, from the parking attendants to the receptionists to the waitresses. Great pool, restaurant and music throughout. Very comfortable room. I had a "1 Bedroom" which includes a kitchenette. Great WiFi throughout the hotel, too. The only drawback for some might be the location. It's on a side street off a main road (Jl Sunset) that's about a kilometer back from the beach. I rented a moto and it was easy to get everywhere, but some may want to be closer to the action. I was, however, very happy to be away from beach and the gridlocked traffic that snakes along Jl Seminyak and Jl Legian.
- Walking distance to Carrefour Plaza Kuta
- Free WiFi in rooms and public areas
- Free valet and self parking
- Onsite dining
Carrefour Plaza Kuta is a short stroll from HARRIS Hotel & Residences Sunset Road, and other popular attractions like Kuta Beach are within a few miles (5 km). This 3.5-star hotel has 186 rooms and welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi. It's also close to Legian Beach and Tuban Beach.
Enjoy a bite to eat at HARRIS Cafe, the hotel's onsite restaurant. Order from room service to satisfy your hunger without leaving your room. Buffet breakfast is offered for a fee each morning from 6 AM to 10 AM.
The 186 rooms are air-conditioned and have an array of amenities, including sofa beds, refrigerators, and minibars. LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, free toiletries, and slippers. Coffee makers, free bottled water, and safes are also available.
HARRIS Hotel & Residences Sunset Road features an outdoor pool, a children's pool, and a fitness center. Free valet and self parking are available—or if you're not driving, take the airport shuttle (available 24 hours) for IDR 140000.00 per vehicle one way. The 24-hour front desk has multilingual staff ready to assist with sightseeing, directions, and local dining recommendations. Other amenities at this family-friendly hotel include free WiFi in public areas, 11 meeting rooms, and conference space.
Reviews from Trip Advisor
67% of guests recommend this hotelTotal of 347 reviews