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Grand Mirage Resort & Thalasso Bali

4.5 out of 5.0

Recent guest reviews

We arrived at the old building of the Hotel where we checked in. Then our room was turn our to be in the new building which was 2 mins drive by car from the main building (old Hotel). We are confused with the "All Inclusive" term compqrw with breaksfast only, better check this term before you make any reservation. The room is smelly. The beach is not as it shows, you cannot actually play or swim on the beach as it is notvreally a wide sandy beach. Just becareful and check on the beach and which hotel building you are booking to. I would not recommend this Hotel.

After staying two weeks in busy Kuta, it was lovely just to relax by the pool. Although the younger members of our family did enjoy the water sports (canoeing and pool volleyball. They also took advantage of our free coupons from our 'all inclusive' and went on the speed boat, banana boat and the Seawalker. All of which they enjoyed greatly.

So we booked the 2 bedroom suite with the all-inclusive package for our first time taking our two-year-old to Bali so we didn't have to worry about anything and it was the best choice. The arrival didn't start off well as we had booked the airport transfer directly through the website instead of as part of our original package (with a travel agent) (you do get free return transfers if you book your whole package directly with the website) and when they didn't show I had to call and was told "the transfer hasn't been added, sorry, you will have to pay for a taxi to get here" so when we did finally arrive we were hot and bothered and not in the best of moods. Hotel foyer is beautiful, spacious and open air, staff were lovely but the welcome drink was HORRIBLE (think warm, super watered down cordial) but when they realised we had the "VIP" package we were whisked away to a private airconditioned area with stunning carved wooden furniture, views of the pool and ocean and given fresh chilled juice, flower lei's and told to relax whilst all the paperwork was completed. As we were in the new family wing we were then escorted out to a car that took us the 2-minute drive down the road to the new part of the hotel (5-minute walk if you walked front to front or 2-minute walk if you took the back path along the beach) The new family section is fresh and has a more modern look, it has all the child-friendly areas within the building and in all the areas we saw it was non-smoking which I LOVED!!! We had booked the 2 bedroom suite which was lovely, spacious and modern - as you enter you are in a lounge area with couch and tv, and a medium sized bench with storage space, decent sized mini bar, kettle, cups, mugs, the usual ect. You then walk down the hallway to a bathroom (shower, toilet and sink) on one side and bedroom with 2 double beds and tv on the other side. At the end of the hall is the main bedroom which has a queen bed, tv and HUGE ensuite with HUGE shower, sunken bath, toilet and sink. Rooms had plenty of hanging space and a few drawers but I did notice they were quite small if you did want to fully unpack. Beds were a little more firm then I prefer but pillows were super soft and fluffy and we got a good nights sleep. Our room (117) was on the ground floor and had views of the pool from the lounge area - the views from the other two bedrooms were of a concrete wall and some plants Other things we noted about the room: Tv channels weren't 100% clear - a tiny bit fuzzy There was a water cooler in our room to use to fill water bottles Fruit "basket" (plate with 4 pieces of fruit covered in glad wrap) on arrival had seen better days (most of the fruit in it was rotten) Hot water sometimes takes ages to come through - the first time we ran a bath it took over 10 minutes for the hot water to come through but water pressure was great! No milk in the fridge to make a coffee (we had to ask room service to bring us some) Towels were soft and a decent size which was a nice change from previous hotels we have stayed in The biggest thing they do need to fix is there was no welcome book in the room informing you how to call reception, room service or housekeeping or what time restaurants were open ect - thank god the porter gave us some info before he left. Things to note about the hotel: Staff are friendly and helpful Room service was always quick and fresh tasting Breakfast choice in the family wing was GREAT! though when they were busy, trying to get another cup of tea or coffee was a bit tricky The resort is HUGE! Kids play areas are amazing, great quality and well looked after (did note that the kids splash zone is quite shaded so the water is really cool and we noticed because of this it doesn't get used to its full potential) Great choice of restaurants to choose from though the hours could be more family-friendly (the main restaurant doesn't open till 7pm which, when you have young kids is way too late) Free wifi is great, very reliable and fast Coin operated laundry available The pool was only open when a lifeguard was on duty (9am-8pm) IF YOU HAVE KIDS: play areas are great staff are amazing free "daycare" for kids aged 5+ from 9am-9pm pram hire available (as well as other kids equipment from what we could see) babysitting available day and night (in the play areas or in your room) ALL INCLUSIVE PACKAGE: As part of the all-inclusive package you get free room service, dining at all the restaurants, all you can drink (premium alcohols not included but you do get a discount on) and your mini bar topped up daily. You also get a voucher to use at the day spa, a sea walker voucher, a beach massage voucher and a water sports voucher. You do get a gold wristband to wear whilst you are staying there which is a nice way of showing staff you don't need to pay without having to say it out loud and sounding a bit hoity toity. They do advertise this around the hotel for $75USDpp per day (though I have seen it a lot cheaper when pre-booking it when you book your accommodation) - is it really worth it? For us, I dont think I would do it again unless I got it on special but if you plan on not leaving the resort and you enjoy splurging on food and drink whilst on holiday then I would go for it - Its very convenient and it was great for us not to worry if we got hungry or thirsty we could just walk over and grab something. As mentioned above it was an amazing family holiday and I would come back to this hotel time and time again!

Good hotel. Well managed, relatively clean. Garden room smelt so had to pay to upgrade to ocean facing room to resolve this. Nice breakfast but needed more veg options. Pool area was well kept and good entertainment at pool during day

We stayed at the Mirage only for 1 night on 6th June in the Kids Suite! This 5 star resort boasts of luxury! They have two seperate properties which are interconnected through the beach. One property is exclusively for family with kids which even has a separate mini water park. Other facilities include indoor games for kids, PS4 and water rides. The only regret I had was that our stay was limited to one night. They have gr8 offers for a 3 night stay. Great property, amazing staff, clean and cozy rooms and awesome amenities. The resort promises you a memorable stay. Highly recommended!

Stayed 6 days with my family and really enjoyed the pool and the facilities in the resort. I especially liked the pool because it was really closed to the room, kid stayed in the pool all day long. Everybody was so kind and nice. The food was good also, i recommend Jukung grill. I rode the boat 3 times in the beach,the scenary was greay.

We had a very nice stay. The front desk staff helped make arrangements for day trips with drivers. The beach and pool were very nice. The breakfast was nice. We enjoyed walking in the neighborhood and eating at different restaurants nearby.

Location and surroundings - Excellent. Restaurants- Breakfast- Food and services is below average. Quantity wasn’t enough in serving area, guests were left hovering over the area waiting for the refills. Tours and other services- I would recommend not to use the hotel services like tours etc. Lots of gaps between what they promise and what is delivered. Eg. I booked for a tour with lunch and had to pay for lunch / parkings separately. The Hotel assumes no ownership. Staff’s willingness to assist is practically absent. Guest manager simply told us to put our reviews in Trip Advisor but offered no remedy. Overall a mediocre experience.

Nice hotel for children,they many activities for them .Only the thing is that they should keep a SWIMMIMG TUBE to get down and relax in the bigger pool and they should provide INDIAN BREAKFAST too and other than this all the things were good .

Stayed here June 2018 and loved it. The photos don't do it justice the gardens are stunning and the smell from the frangipani trees is gorgeous. The pool is great although quite deep except of course the kids pool. The children's area with waterside, kids club and water park looked amazing. So much so that we just sat for a while and watched them have fun. The organised activities are a bit if fun too, room service and the Indian Restaurant served beautiful food. Small grumbles which didn't cause a problem were the lack of hot water in the shower, you need to run it for a very long time but i never got a warm shower once also the pool bar is quite expensive with the average beer costing around $6 for a pot which is dearer than home and there is no happy hour, provablg because of the all inclusive option whuch we didnt take. Because of these few problems I've knocked off a star but honestly it was one of the best hotels we've ever stayed in and the staff were very friendly and professional. Will go back just wish I didn't have to leave in the first place.

Jalan Pratama 74 Tanjung Benoa Nusa Dua Bali

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free valet parking
  • Onsite dining

Located in Kuta Selatan, Grand Mirage Resort & Thalasso Bali is adjacent to Tanjung Benoa Beach and within a mile (2 km) of Turtle Island. This 377-room, 4.5-star resort welcomes business and leisure travelers with 3 outdoor pools, a full-service spa, and 8 restaurants. On the beach, the resort is also close to Nusa Dua Beach and Bali Nusa Dua Convention Centre.


Dining

Free buffet breakfast is offered each morning. There are multiple options for onsite dining with 8 restaurants, including Grand Cafe, which specializes in international cuisine. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Rooms

All 377 air-conditioned rooms provide furnished balconies, minibars, and coffee makers. Guests can expect to find free WiFi and LCD TVs with satellite channels. Beds are dressed in premium bedding and down comforters, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include free bottled water, safes, and phones.


Property features

Guests of Grand Mirage Resort & Thalasso Bali have access to a full-service spa, 3 outdoor pools, and karaoke. You can take advantage of free valet parking, along with an airport shuttle (available 24 hours) for USD 40 per vehicle one way. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach resort include a children's pool, a fitness center, and outdoor tennis courts.

Room options

Deluxe Room, 1 Bedroom, Ocean View

King 1 | Twin 2 | Sleeps 4

Executive Suite, 1 Bedroom, Ocean View

King 1 | Queen 2 | Sleeps 4

Family Studio, Garden View (Bunk Bed)

Twin 3 | Sleeps 5

Junior Suite, Garden View

King 1 | Sleeps 5

Reviews from Trip Advisor

Trip Advisor aggregated rating

79.0% of guests recommend this hotel

Total of 3656 reviews