Grand Mirage Resort & Thalasso Bali4.5 out of 5.0
Recent guest reviews
Had a terrific time. People friendly, good clean hotel, lovely surroundings, nothing was too much bother for the staff. Taken care of well. Weather was fantastic. The place makes the long journey well worthwhile. Restaurant staff and bar staff were really attentive especially Unia and Dani
Just had 10 days here with a friend. Amazing place with extra friendly staff. The all inclusive was incredible!! Deluxe room with ocean view was spectacular. Seawalker, banana boat, Devdan show and spa vouchers thrown in. Entertainment nights were fun and lively. Swim up bar! volleyball! clean pool. beautiful surrounds with heaps of places to chill out.
Kami menginap di Grand Mirage bulan Mei 2017, di Deluxe Room with Ocean View. Once we dropped off the car, a staff was ready to welcome us and help us with the luggage. The resort was huge. There was a beautiful garden in the lobby. We were a bit worried as some reviews said that the resort was old, need refurnishing, and dirty. But our room turned out to be great. The design was old, true, but it was clean. And huge. I love it. The view was amazing. I live and work in Jakarta, so the ocean view and the breezy wind from our room was a lovely change. The room service was great, too. Our food came fast, and the portion is big. However, the breakfast was standard, nothing special. But the server was friendly and responsive. For those who seek peaceful and relax holiday, definitely must consider this resort.
We had an amazing stay at the Grand Mirage. Would definitely recommend the all inclusive stay. The staff were extremely friendly and helpful especially Dika, who's friendly smile and demeanour was something to look forward to each day. We had a lot of fun participating in the organised activities, especially the water volleyball. The staff made extra effort to make the kids feel welcome and often called out to them to participate. This was one of our best family holidays and I would not hesitate to recommend the resort to anyone. We will most certainly be back.
We stayed here for four nights on the all inclusive package. We booked directly with the hotel and were given a number of added services which included late check out, free airport transfer, free laundry and a choice free motor sports. We were checked in smoothly in a special room reserved for gold band customers. Our first room was a garden view room (2207) which had a weird damp smell from the air conditioning but when we told reception they quickly moved us. The staff are amazing, the girls and boys in the restaurants are attentive and always greet you with a smile. The food is great with an extensive choice but the most amazing thing about this AI package is that if you don't fancy the buffet you can order from the A La Carte menu without charge. They do a great Tenderloin Steak. They have a very extensive list of cocktails to choose from. There was so many that we could not try them all.(although e gave it a good try). We mostly ate by the pool at the main restaurant but the Italian is also just as good. We did not use the Spa as the prices were very high although it did look fantastic. Directly outside the hotel is a number of small Spa places at less than half the price if all you want is a massage without the fancy surroundings. There is a free shuttle to the local shopping centre called the Bali Collection but we left within an hour as it was the usual over priced brand names. We upgraded to a sea view room for an extra $30 per night and the views are worth every penny. Our mini bar was filled daily with soft drinks and beer as part of the AI package. The pool is nice and large and the beach is great. The evening entertainment is also very good, we had Spanish theme and Balinese theme shows. The hotels biggest asset is definitely their staff, they made us feel welcome and relaxed. We will definitely be returning to the Grand Mirage.
The Grand Mirage is a large, family orientated beachfront hotel located on Benoa Bay in the South-East of the Island. The hotel staff cannot do enough to make you stay pleasurable and memorable against a warm and sunny backdrop. The Journey We travelled from London Gatwick to Denpasar with Emirates; including a 5½ stopover in Dubai. We departed 10am Saturday from London, arriving 2:30pm Sunday afternoon in Bali. Emirates to Dubai offered a fantastic service on a regular route and arrived on time. Following advice, we had booked a Lounge at Dubai Terminal 3 (Lounge@B) and spent a relaxing few hours there before the long flight to Bali. While longer in nature, this is a less popular route and the quality of aircraft reflected this; still a good service but on an older aircraft with less economy room. The flight arrived on time in Bali. There is currently NO visa requirement (or attaching cost) from the UK for trips less than 30 days and the immigration at the airport was efficient. We had a booked transfer and this was easily found and the trip to the hotel was 15km, and took approximately 20 minutes. This was a similar position on the return leg, which departed 4:30pm from Bali, arriving 6:30am the next morning at Gatwick. The level of service on the return leg was similar to the outward however with overnight flights, these were virtually empty with most passengers having a full row of seats to sleep on. A 5 hour layover in Dubai saw a significantly busier Lounge@B between 10pm and 1:30am in the morning. The return flight to Gatwick arrived slightly ahead of time. Arrival We had booked an all-inclusive package as the deal on offer (time of year a key factor here) was too good to turn down. Upon arrival, our bags were checked by the Concierge Team and we were welcomed by the Guest Manager with cold towels and a drink while completing the necessary registration paperwork and receiving our all-inclusive wrist bands. This took maybe 10 minutes before we were escorted to our room by the concierge team. We were also provided with 8 (4 x 2) vouchers for use during our stay with the Hotel’s ‘Batura Water Sport’ team. This encompassed: • 60 minute Seawalker • 15 minute Speed Boat Ride • 15 minute Jet Ski Ride (with instructor) • Banana Boat Trill Ride Any one of these could be used to obtain 30% discount treatment or 10% discount on a retail product at the Thalasso Bali Spa. We did not take advantage of these but many others did. The Hotel This is a relatively large hotel with 2 main buildings. We were in the main hotel which had 4 floors of rooms with close on 100 rooms to a floor. 100 yards to the south is located ‘Family Paradise’ which has 3 floors of roughly 50 rooms each; intended for young families. The pools attaching to the buildings reflect the expected occupancy with the main building having a predominantly 1.8m deep pool with a pool bar and small kids area at one end, while Family Paradise has water chutes and a significantly shallower depth. Our room was a double ‘Ocean View’ deluxe and included a king size bed, TV, en-suite with Shower and separate bath and a stocked min bar. The air conditioning was very welcome although we progressed quickly to sleeping without this. The room was spacious and included a hair dryer and a safe. The safe is on the small side and only just took a Windows Surface, larger laptops may pose an issue. The room was cleaned daily with sheets changed at your request. A turn down service is also in operation in the evening to ensure your room is ideal temperature-wise when you return from dinner to turn in for the evening. The room service staff were very good. The are a number of restaurants in the complex: • Grand Café – main building and is the main restaurant • Jukung Grill on the Beach – main building, a la carte, 11am to 5pm • La Cascata – main building and beach, Italian set menu, 6:30pm to 11pm • Bumbu Delhi – main building, Indian set menu, 6pm to 11pm (except Tuesdays) • Ibu Kitchen – Family Paradise, breakfast and Indonesian a la carte, 7pm to 10pm • Chopsticks – Family Paradise, Chinese set menu, 11am to 10pm • Mahi – Family Paradise, by the pool, 11am to 5pm All of these restaurants offer a la carte for B&B, with all inclusive residents having set menus at Bumbu Delhi, La Cascata and Chopsticks. It is recommended to book at these restaurants during high season however while we were there, all restaurants had capacity. The resort is on the beach with a large number of sun loungers available by the pools, on the grassy areas and on the beach. While we had no trouble at any time of day securing sunbeds, this is expected to be a high demand area in high season. The water is lovely and warm with a buoyed off area providing guidance on where to swim/paddle. The water is not deep and for those who want to swim in the sea, a boat excursion would be recommended. The sea and sky is almost constantly full of banana rides, jet skis and paragliders. Hotel staff will take drink orders at your sunbeds and bring these to you. Towels are available from the main pool at no cost each day; an honesty system of signing out and in is in operation. Restaurant Review Grand Café is very busy for breakfast (7am to 10:30am) as all residents have this included in their package; it is a buffet breakfast only. A wide selection of juices, cereals, fruits and yoghurts is offered, along with croissants, pastries, meat and cheese. Hot food is also on offer and included Potato Soup, Noodles, scrambled eggs, bacon, sausages, hash browns, beans, mushrooms as well as waffles, French toast and breads. Tea and Coffee are served to your table by the attentive team. At lunchtime, the Grand Café offers both buffet and a la carte service between 12 noon and 3pm. This can often offer little inspiration from the buffet and the a la carte availability is appreciated. However, should you have children, the buffet will provide something for everyone. It is worth noting that we never saw chips served at any buffet service, only with the a la carte dishes. In the evening, a buffet dinner is offered from 7pm to 10pm but it is worth noting that on Monday, Tuesday, Thursday and Saturday this service is provided at the Rama Stage; allowing diners to observe the evening entertainment. On these nights, a la carte only is available in the Grand Café. The buffets dinners were of mixed quality and we did often struggle with what was on offer. Jukung Grill offers a la carte food during the day as an alternative to the Grand Café. This is where you can get a pizza if this is your vice and the service here was very good. We did not try La Cascata as the menu did not provide us with particular inspiration but there was always a good number of residents there in the evening. Bumbu Delhi was excellent, offering a set menu (albeit 2 choices per course to cater for vegetarian). We took advantage of the service on 2 separate nights and were not disappointed. Highly recommended for anyone staying here. The a la carte menu was extensive and appreciated by those who we observed having this. Only on the second last evening of our stay did we make it to Ibu Kitchen. The range of Indonesian dishes on the a la carte seemed broad enough for us, but we are by no means expert. Due to the time of the year, we were the only diners in the restaurant having the Indonesian menu, and a Western menu is offered in parallel to allow families to dine together if not all are wanting Indonesian. We would recommend this to all visitors, perhaps earlier in the holiday. Chopsticks is the hidden gem of the resort and having visited once, my wife demanded a return visit almost immediately! The restaurant is open to the general public for a la carte but all inclusive residents have a set menu encompassing soup for 2, 3 main dishes, 1 vegetable dish, 1 noodle dish and 2 portions of steamed rice. Fruit followed this but to be honest you may be pushed to eat this. Highly recommend; the staff are very attentive and always happy to help. Due to our location in the main building, we did not experience the Mahi Restaurant but this did appear to be more geared for the families at the Family Paradise pool during the day, offering a la carte. Bar During the day, the main focus is on the Coconut Pool Bar, the Jukung Grill bar and the Mahi restaurant bar. The Panorama Lounge Bar opens at 5pm, with the Jukung bar and the restaurant bars providing the remaining offerings. While a large range of cocktails is on offer, this is in the main building only; we only got bottled beer (Bintang) or soft drinks in Family Paradise. The draft beer is Bali Hai and is standard overseas pilsner. The spirit measures are generous and the cocktail menu extensive. While the Panorama Bar is scheduled to stay open until 1am, we were never there beyond 11pm and the all inclusive package provided a daily restocked mini bar with mostly soft drinks and water but 3 bottles of Bali Hai. Entertainment The entertainment may be different in high season (we were there beginning of November) but was Indonesian dancing and dance shows, followed by a singer. The duet that appeared most nights were keen and could belt out a song! There is a daily kids club but must be kept in Family Paradise; the only time we saw them was when they all came ‘trick or treating’ around the resort on 31 October. There is an indoor gym, some pool tables and a table tennis table in the main building, with a tennis court at the front. Family Paradise has a children’s soft play area, table tennis and games. The hotel offers 60 channels on the TV, including 5 English language FOX Movies channels. While Indonesian TV does cover Premier League games live, I found the hotel would change these channels to music when the big games were on. Given these were happening in the early morning, I did not pursue with hotel management but I suspect others may be more interested in future. Location and Local Amenities The hotel is not far from the airport and was well away from the volcanic activity which was ongoing while we were there. There are a number of local supermarkets, ‘souvenir shops’ and restaurants on the main road, as well as stands offering a variety of excursions. The local money exchanges are discouraged and while you may get a lower rate in the hotel, they are wholly trustworthy. We only changed $200 when there and did not spend it all but having the local currency, especially when changed down, did assist with tipping. If you are not all inclusive, the prices and range of local cuisine were not expensive by UK standards. This is a very popular destination with Australians as their money does go a significant way. Excursions We were booked through ‘Destination Services’ and our rep Wisnu, met us the morning after we arrived to ensure all was ok and offer us a range of trips. As we took a 3 day break in the middle of our stay to visit family in Perth, Australia, we only opted for 1 trip; a full day Bali Experience. Priced at $56 per person (IDR 769k) this included a Barong Show, visit to a Silversmith, visit to a Wood Carver, visit to the Elephant Cave Temple, buffet Chinese lunch near a dormant volcano, visit to a Coffee Plantation including Luwak Coffee and visit to the Rice Fields. We undertook this with another couple and our guide, Mr Sadra, was excellent, providing insightful commentary on our trip, as well as answering any additional questions about Balinese culture and beliefs we had. We were picked up at 8:15 in the morning and returned at 6pm in the evening; a full day but a lot of driving on back roads. Weather We arrived to glorious sunshine and 30+ degree temperatures. While this is bearable, it is the humidity that gets you! This was fine for us and we did not get sunburnt with good use of sun cream. November is the start of the rainy season and it did on the day we departed for Perth; visibility of less than 100 metres at the height of the downpour. The rain is warm and everything dries out quickly but as this continued during early November this would see the Rama Theatre nights moved back in to the Grand Café at times. The rain does nothing to lower the temperature or the humidity. Summary The Grand Mirage is an excellent hotel and I would recommend to families. This is not ideal for a “romantic couple” break however we were happy with the service received. This is the perfect place just to relax and chill out. Bali is a long way from the UK and I would not recommend for families with young children; a minimum of 16 hours on the plain with layovers and travel to/from airports may be too much. The close proximity of Australia was a bonus and our family trip while in Bali really made for a special trip which my wife fully enjoyed (big tick then!) Many thanks to the management and staff at the Grand Mirage for a great time and to Wisnu at Destination Services. A special thanks from my wife to Dina, who was especially attentive in the Grand Café.
We stayed at the Grand Mirage from 3-10 November and found this to be a wonderful family friendly resort with great atmosphere, lovely clean pools with fantastic kids area with mini water park and plenty of nice restaurants with vast variety of meals to choose from. One of the biggest highlights for us was the fun, clean, well equipped kids club that our children thoroughly enjoyed and exceptional babysitting service. Special mention to the lovely Karyati who cared for our children and showed them so much kindness. The room service and general attitude and friendliness of the hotel staff was also a stand out. Thank you for a memorable holiday Grand Mirage. We will be back!
This resort is perfect for kids and if you go all inclusive its even better. We didnt leave the resort at all. We have 2 kids (2 and 4 months) and wanted a break were we didn't need to do anything at all. No cooking, cleaning, thinkings or leaving the hotel to keep our kids entertained. We got it all here. The water park and foam party were big hits with 2 year old. So was the awesome kids club. As parents we really enjoyed the dinners outside with the entertainment. The buffets were really fun and the different themes were great. Id highly recommend this hotel.
Our 2 year old ran a muck and loved every second of it. Never did we have to work hard to get him to sleep at night. Kids aged 2 - 14 will love this resort and so will Mum & Dad. Stay in the family wing, get a kids suite and you'll be set. The front area has a mini water park (Probably best suited to kids 2 - 9 yrs old) and its a great size with 3 water slides. Then you have kids club with indoor soft climbing playground (kinda like a mini crocs play centre), ball pits and toys.Then across the teens club has playstations and cinema with bean bags, plus pool table, boxing ring and table tennis. Kids do not get bored here! The main pool at family wing also has a adults sized water slide, kids pool and plenty of sun beds. Plus direct access to beach. You can still use all the facilities of the main hotel and we di sometimes venture over to use the restaurants. Oh another big tip.. star bucks is right out front of hotel :) thank me later.
This was our second family visit to Grand Mirage and as expected, great people and great hotel. The room was beautiful and spacious. We had a ground room just off the area where you collect your towels. The beach was clean and the pools fabulous. The The food as per usual as well was looooooovely with a vast array of different cuisines. The bar staff upstairs are always our favorite in particular my good friend Ydr Dhoni who never failed to make the best majitos! Look forward to another visit :)
Reviews from Trip Advisor
79% of guests recommend this hotelTotal of 3243 reviews