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Grand Mirage Resort & Thalasso Bali

4.5 out of 5.0

Recent guest reviews

My husband and I spent 13 days at the Grand Mirage and we both had a brilliant time. On arrival we weren't happy with the room that we'd been allocated. Staff were happy to change the room for us. Staff in general are excellent - hard working, friendly and helpful. Our room was more than adequate. Was cleaned every day. Mini bar stocked. Clean towels daily. The swimming pool was very deep but the pool on the other side was shallow. Sun beds by the pool are quite difficult to get unless you're up early. No cards for towels, can have 4 clean, dry towels a day. Large variety of water sports; my husband had a ball. We loved the food and the drinks. We were all inclusive so could eat buffet or a la carte or get room service. If you eat a la carte you wouldn't go through everything in 2 weeks. Breakfast was a bit of the same every day but breakfast is breakfast. Loved the Indian restaurant. Large variety of cocktails, some are very strong but you can say what strength you'd like it. We booked our trips via the agent at the hotel and had no problems and were really happy with the trips. There are shops and bars across the road where you can get drinks, crisps, food etc. Felt safe leaving the complex. The Spa is lovely. From the set up to the treatments; just lovely. We normally go to the Caribbean so this was our first Bali holiday and we weren't disappointed by the hotel or country. First time for a while we're I didn't want to come home. Special thanks to Cato who was so helpful when our transfer to the airport didn't arrive.

I have retuned from a 10day stay. I did not enjoy the food at the resort. Guest relations had very little advice on things to do and places to see around the island & there was no written information to access from our room. The staff were always pleasant but I found miss communication on a number of occasions when seeking information.

We stayed here for 6 nights on an all inclusive deal. We didn't want for anything. There was always a smiling face nearby to help us or provide us with what we wanted. The food was great and I particularly enjoyed the Balinese menu offered by the Ibu restaurant. The staff at Ibu were excellent, especially with our kids who were often tired and cranky by days end.

My friend a I stayed at the Grand Mirage for 4 nights two older ladies. To be honest that was enough for us as the streets around the Mirage were quite run down, and without many markets/shops. Restaurants were quite expensive by Bali standards and not much entertainment. The Hotel and Rooms are quite nice, the pool is lovely and clean and the rooms spacious. I didn't like that the water was a brown colour and salty, put me off having a bath. The hotel is very family orientated and can be noisy so if you don't want a heap of kids around you not the place for you. Lots of entertainment around the pool, water volleyball yoga etc.couldnt complaint about that. If you looking for a quiet holiday look elsewhere.

Had a great time at Grand mirage, value for money was great and the service and people are fantastic. Special thanks to Dika at Grand mirage for the great service provided, he was friendly and provided some great choices for activities, drinks and lots more.

Stayed here for 5 nights and did the all inclusive deal was great didn't leave the resort much for those 4 days (did all our tours when we got to Legian). Well worth the $ for all inclusive all food, room service, mini bar, laundry service, alcohol, cocktails, water sports, tennis, all kids club and the ocean floor walk. Great place to relax and do nothing for a few days!!

Just checked out after a perfect week at the Grand Mirage..... Beautiful hotel, great food with the all inclusive deal and absolutely wonderful staff. A special thank you to Nota, Asti, Umi ( congratulations on completion of your studies) The Staff here make you feel very welcome and say hello at every opportunity... even the bright young bell boy Wesi. My wife and I had the opportunity every night to go out for some couple time, as our babysitting lady Tini was so good with my daughters, 2 and 4 years old. We had Tini look after the girls every night and we were very comfortable with her taking care of them. After getting to know some of the staff, they all are friends and have been working at the Grand Mirage for many years in some cases. The restaurant staff even knew our baby sitter and they said how good she was with kids. This of course made us feel safe and comfortable going out every night of our stay....THANK YOU !!! This made our trip. We stayed in the 3 bedroom Villa....amazing!! I highly recommend this room 1003... quiet, private pool, 3 bedrooms and 3 bathrooms. The pools and water park .....WOW my girls absolutely loved it. This is the one big plus for this resort, it really suits families. The food also is very family orientated, the Rama theatre restaurant is great as the menu changes, my favourite was the BBQ night...awesome!!! My 4 year old just made me promise to take her back next year.... see you all then and thank you to all the Staff at the Grand Mirage.

I don't understand the negative comments. My sister and I, both senior citizens, had a wonderful week at the hotel. Our room was large, clean and comfortable. The beds were divine. We paid for and got a garden view, and enjoyed the lovely flowers and the turtle fountain. Buffet breakfasts were delicious and served in an open setting with lovely views. We didn't go all inclusive, which worked well for us. There are many good, inexpensive restaurants across the street. Directly across is Cocos mini mart, where beer, water and snacks are abundant and very cheap. We had the hotel staff empty our minibar so we could keep our own beverages cold. Perfect. There were plenty of loungers in the shade along the beach. We really enjoyed walking along the ocean front brick path that leads to other hotels, etc. We loved our week at the Grand Mirage.

Our room was clean, comfortable and perfect for a family of 4 or 5. There were so many activities to do for kids - our girls had a ball. The location is perfect - not too busy and right on the beachfront. Breakfast was delicious and the staff wonderful.

Great property to stay with a wonderful view of the ocean. I got the 1st floor which actually is the floor beneath the reception. Room has to be on the 3rd or 4th floor. Would again like to stay there. Highly recommended.👍👍

Room options

Deluxe Room, 1 Bedroom, Ocean View

King 1 | Twin 2 | Sleeps 4

Executive Suite, 1 Bedroom, Ocean View

King 1 | Queen 2 | Sleeps 4

Family Studio, Garden View (Bunk Bed)

Twin 3 | Sleeps 5

Junior Suite, Garden View

King 1 | Sleeps 5

Reviews from Trip Advisor

Trip Advisor aggregated rating

79% of guests recommend this hotel

Total of 3123 reviews