Bintang Kuta Hotel3.5 out of 5.0
Recent guest reviews
This hotel as always is just brilliant great value for money but just a great place to stay. This is the seventh stay at the Bintang Kuta and it never fails to please. The staff are just lovely nothing is to much or to hard for them to make your stay pleasant. The breakfast is great always a good variety. Great hotel for families.
We needed two rooms being a family of five so value for money was very good, breakfast was basic but if you wanted something different it was not a problem for the kitchen to wip it up for you, however the corridors smelt like cigarette smoke a little off putting ,the good points are walking distance too Lippo Mall and Water Bom ,Kartika plaza and a dozen or so restaurants although the shopping is better in Legian close to airport as well get them to pick you up and drop you off , you can use the Ramadas facility's and there beach side restaurant is very good ..
My wife and I have just returned from a 7 night stay here. The Hotel is only 5 yrs old, so it's quite modern and as it's owned by the Ramada Bintang Hotel, you can use the facilities at The Ramada as well. We got free airport transfers which impressed me greatly. The room was really comfortable and well appointed. The pool was pretty good, however the water was quite cold, but ok once you were in. The only thing we were really unhappy about was how noisy it was when people were walking down the corridors due to it being tiled not carpeted. Thats not really the Hotels fault though, more the fault of some very rude guests. The staff are really great, especially Sanjaya at the Lily Bar who has brilliant service skills. It seems like a great place for couples.
The Bintang Kuta hotel is fantastic value for money. The service was great, the rooms were spacious, equipped with a big tv and AC, good shower, and yummy breakfast which changes slightly everyday. There is a massive plus side that the Ramada is attached to the hotel and you are able to use the perks such as gym, swimming pool and beach which we used everyday. The guy working in the gym is such a smiley person who helps you out with anything you need. The only, and seriously only downside, is the extremely slow internet speed. After coming back from a day out you just want to relax and go on your phone or tablet but you can't access internet or it's just very slow. But actually if you take your phone out to the hallway the Interent is fine but how many people are going to get out of their comfy beds! I would highly recommend the hotel. Please fix your Interent and you will for sure get 5 star reviews!
We were travelling as a family across a few rooms, Hotel was nice enough looking and beds were comfortable, though some bathrooms smelt and when one of our party complained it wasn't fixed. Staff in restaurant were friendly. The Wi-Fi was painfully slow and while I could live with this, there was a day when it did not work at all. After 5 of our party had informed the staff I approached reception again in the afternoon to ask what was happening and they acted surprised and told me I needed a password. They asked for my phone to reset the password even after I had told them numerous times it was not my phone and no one had Wi-Fi. Only after trying themselves for 15 minutes did the man agree there was an issue with the Wi-Fi. When someone else asked 2 hours later why there was no Wi-Fi they again looked surprised that there was an issue and agreed to call the service provider. I accept that things happen with technology but to not communicate it to guests and to act as though they hadn't been informed if the issue is rude and ridiculous. The hotel was noisy and we were woken up at 8am by housekeeping wanting to clean the room. I have never stayed in a hotel where cleaning happened this early or we were required to put the do not disturb sign on the door so we could 'sleep in' until 9am. The pool was freezing despite allegedly being heated and as the Windows had no privacy coatings people were clearly visible from the pool area, meaning you can see people getting changed even when they were standing well away from the window. The corridor stank of cigarette smoke and when we saw someone smoking in their room reception told us that the 5th floor was a smoking floor and if it was full the manager would allow people to smoke in their rooms with the window open. An open window does nothing to stop the stink of cigarette smoke and considering I could smell it in the hall I would hate to think what the room would smell like, let alone how this would affect asthmatics. I found this outrageous and disrespectful to future guests that not only would they advertise their rooms falsely as non smoking but would also not enforce this rule. I would not stay here again.
Rooms cleaned super quickly, rooms are nice and bright, staff lovely, small hotel. Breakfast was basic but okay & pool always nice & quiet, can also use ramadas pool. Very happy with cheap price for such a nice hotel.
We just stayed 1 night here. Before we continue to Jimbaran. The hotel is located in lively Kuta area. The pool area is ok.. the room is big enough. The breakfast can still improve. But the room price is worth for what we paid though
We book 4 rooms for 2 nights. Breakfast average, room and bathroom were ok, it's big room around 30 sqm I thought and have competitive rate with good location of hotel. Near Lippo Mal, church and as I know you can go to beach through Ramada hotel since sister company. The problem was.. their TV cable has problem for 2 days, and I had waiting it for a long day until it fixed. Maybe you need to change the provider. Thank you
I visited this hotel with my colleagues as a group. We have been served very well and remarkable, all of us were satisfied. The rooms were clean and spacious. The services were great and they greet us both casually and formally. When we had breakfast, I observed that they always refilled the meals when it was half empty. I got access to Ramada Bintang, unfortunately, I just enjoy the beach and not the pool. The hotel located near to several shops and mall. It’s been a great pleasure to be here. Keep up the great work guys!
Me and my girlfriend stayed here for 4nts and couldn't fault the hotel in anyway. Each morning breakfast was amazing with choices from Asia and America. Loverly little pool with a bar and it was mostly empty during are time here. You also have access to use the ramada hotels facilities next door. They have a much bigger pool and area to lounge right on the beach. The rooms were a good size and AC and WiFi were working well throughout. Great value hotel. Only 15 walk to HRC also.
Reviews from Trip Advisor
85% of guests recommend this hotelTotal of 513 reviews