Bali Kuta Resort4.0 out of 5.0
Recent guest reviews
I travelled to bali with my partner and was really un happy with what we got at BKR. We got to the resort and went into our room, where the air con didn't work, it was a sauna. They sent someone to fix it up and they took it apart and left the pieces in our room and kept entering every 10 minutes to muck around with it. Pool was big although, it was NOT what it looks like in the photos it is green. We got the buffet breakfast and there was not much to choose from at all. We called for room service and were told 'room service isn't running today' (This happened three times) it is quite old looking and not very comfortable. We ended up jumping on the net and booking a different resort to stay at for the rest of the trip.
Horrific service as I was charged 3 times for 1 night stay in this hotel. I have wasted so much time calling them on my holiday to be told to call back, be on hold or that there is no one to speak to about my problem. Finally got through to someone and they claim I only got charged for one night but on my bank statement it has came out 3 times. I am still chasing this up until I get the money back into my account. This place needs a refurb, the rooms are not bad but the pool area is horrific. Lights hanging off the walls, tiles broken and dangerous. Feels dirty around the pool. Breakfast is okay. For the price you pay it is okay for one night (if they don't charge you for more) but do not stay here for a long time.
Amazing service ! Absolutely loved it. Very well manned and so poilte, always looking out for my family and offering a phenomenal amount of support and help ! Would definitely reccommend for any families or even just a couple ! Will definitely be coming back here next time I go to bali
Okay so on arrival to the hotel we were met by super enthusiastic reception staff who pampered me with Gili Island trips before we even got the room. Arriving into the room, I was in utter shock as the pictures didn't look anything like what I had seen online and was so so so disappointed. The toilet was awful, with cockroaches crawling out the drains and walls and was filthy and old and just terrible... The beds had a few stains on them but were cleaned. We stayed in a Junior Suite with a pool view, and you are good getting a double room facing the pool! If you are expecting a kitchenette, forget it there is only a fridge so basically your paying more for a fridge and some dusty cupboards... The pool is okay, never went in it as it didn't really appeal to us, so I cant comment much on the pool! There was a bit of an altercation with asking to view CCTV as we believed 750,000 IDR was stolen from our room, we were told we would be emailed and was assured if the cleaner did steal they would call the police. All in all, stay in this place for your first night in bali if you want a cheap quick sleep before going to a real hotel. We stayed for 3 nights and wouldnt have if I had seen this hotel first.. The area is not bad and not rough at all, quite close to the strip and beach and little boutiques but besides that its pretty much a dump :) & the wifi disconnects every time you leave the hotel..
Worst hotel I have ever seen. They just don't maintain the hotel the rooms are big but dirty, no water preassure, the pool is missing tiles. Also super unfriendly staff always trying to rip you off selling you stuff a 2 times the boreal price. Then the horrifying concierge. He will try to take you to the worst places for 2 times the price. For example water rafting with full day taxi to and back from ubud he offered 550k each. We got it for less than 200k booking by ourselves. Or the gili boat tickets. He booked the worst company for us that picked us up 2 hrs late, overcharged us and then decided that to come back we had to pay 200k more to get the morning boat. Again all of them are thieves in this hotel. One thing is Indonesian bargaining which I even enjoy but the other is selling you something different than you ask for.
(-)Dirty (-)Smelly (-) Many broken items all around the hotel, from the pool tiles to the toilets of your bedroom (---) Their tour guides offer you the classic tourist scam (if you going to Gili refuse to use Marina Srikandi) (+) Location (+) Staff (+) Price
We checked in at 3am and checked out at 5am. By far the worst hotel I've been too. That's saying something considering I've done low budget hotels and they were 5 star compared to this. The bed was dirty the room was dirty. The lights didn't work, the toilet was something that belonged in a prison. Sorry I'm sure prison toilets are better. As we only booked for one night the whole experience for us was just comedy value. It's true you get for what you pay for. £17 for the night would pay that to never experience that again. The photos shown were completely different to what you go and see. No towels, half a toilet roll. See photos to show what I mean.
People who work there are just amazingly heplfull and nice! There is a huge swimming pool avalable and you are only 15 minutes walking from the beatch! Really nice place to stay, especially if you wants to have parties !
We walked into the room and we're hit by a strong smell of mould. The worker left and we thought we would try to air it out and not complain, but there was more. Paint barely hanging on the walls, the bed and whole room felt damp to touch, there were stains on the bed and the shower was unapproachable. I asked for a different room and the man showed me two more, sadly both just as bad. I couldn't stay there. We checked out after 1 hour and had to book and pay for another hotel. I have never done anything like that before in my life, but there was no chance I could stay there when it was making me feel ill and unclean being in the hotel / rooms.
Room: apartment style, clean, modern, had everything we needed with brilliant air con and stepped straight out to the pool. Staff: Muhammed, Adi, Yoga need a special mention as they were so accommodating even taking us out to incredible viewpoints and bars on their night off. The security and resort driver were so friendly and made us feel safe and welcomed. Can't praise them all enough, nothing was too much! Facilities: large swimming pool with swim up bar open whenever needed, lovely breakfast catering for all (western and local) complete with live egg cooking however you wanted, pool table, inside bar, sun loungers and seating around pool with good music too! To summarise I wouldn't want to stay anywhere else in kuta...Bali Bali kuta resort!!
Reviews from Trip Advisor
43% of guests recommend this hotelTotal of 232 reviews