- Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
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Located in Austin, WoodSpring Suites Austin Northwest Research Blvd is in a shopping district. Shoppers can check out The Domain, while everyone can enjoy the natural beauty of Lake Travis and Lake Austin. Austin Aquarium and Volente Beach Water Park are also worth visiting. Our guests appreciate the hotel's quiet location.
When I arrived, no one was at the front desk and rhe metal gate closes off the window area. There was only one staff member there. A couple had been waiting for an hour for someone to return and had called the 1800 number several times to cancel their reservation. We waited for 20 for someone to return. Once she returned she checked us in immediately. When we wen back down twice that night to ask for another set of towels, the desk was closed off again. When we went again, we were told that we had to wait for housekeeping in the morning. When we went the next morning, the desk was closed off again. The bottom line, if you enjoy 24hr front desk staff, this is not the place for you. The place smells muggy and dirty and they have smoking rooms. This is the worst Wood Spring I've ever visited.