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Super 8 Austin Airport North

2.5 out of 5.0

Recent guest reviews

Enjoyed my stay. Very quiet and clean. Would book again.

Pretty good and comfortable. Will recommend this to others

good hotel close to UT campus for my track meets and downtown Austin

The staff could not have been more welcoming and helpful. We did experience some difficulties, however, First, one of our room keys deactivated and we had difficulty getting in. Secondly, we could not get hot water in the shower. It was warm, but not hot, so we took quick showers. We can't be too hard on the hotel since we did not complain about the shower. We were simply too busy. I'm sure had we complained, the shower would have been fixed or we would have been moved to a different room.

I stayed here on the last night of a business trip to be near the airport. It proved to a very nice place exceeding my expectations. I'll definitely stay here again.

Had a great experience! The staff were all incredibly friendly and helpful throughout our visit. We were upgraded to a room better than we had expected simply out of staff kindness. Room was clean and well-kept. I loved all the extra features such as the information binder, the treats, etc. Only a few miles from downtown too!

We've stayed at this hotel several times on various business trips and it's always been great. They have have tried to make it as comfortable as possible. It's always been clean and the staff friendly and helpful. The breakfast is nice too because they offer a variety of things other than just pastries & cereal. They even have DVD movie's you can check out for free from the front desk to watch. The movies are necessarily the latest releases but it's a nice touch.

room was very big and clean. breakfast was okay. it was close to where we needed to go the next day. 20min from downtown austin.

I have never enjoyed staying at a hotel as much as I enjoyed staying at this hotel customer service was excellent to the point that the desk agent printed out Google Maps for us every time we went out for dinner breakfast was stupendous Texas shaped waffles made by hand egg bacon sausage juice fruit yogurt cereal milk you name it they had it worked spectacularly clean there was a homey f

This is a very clean and comfortable hotel. The only downside is the location. There is nothing around the hotel and the "free" breakfast is nothing more than cereal and toast.

This was the worst experience of my life. I have been bicycling across the country with my dog and was denied access at 9pm due to a mixup in pet policies no one would take responsibility for. Even after I showed the worker on duty where on the website it approved pets, the manager he called voided my paid reservation and I was not allowed check in. There were no other hotels with openings and I was on bike and had to leave after I biked out of my way to get the room. Zero effort was made to help, zero humanity was shown and zero effort was given by the manager who spent her time yelling at me over the phone about the policy of the hotel regardless of what the website stated. To add further insult, the manager/owner refused to grant me a full refund siting the hotels cancelation policy. It was only after multiple calls to The booking company that the hotel finally provides full $540 refund. Thank you O.r.b.i.t$! By no means am I inflating the truth. The management focused solely on profit and procedures and cares little for my well being. In fact, I over heard the manager yelling at the worker on duty to hurry up and get the room rented!!! Horrible customer service and a total disregard for people.

When I first thought of Super 8, I have to admit that I was a little skeptical. But immediately after checking in this place exceeded all expectations. Great staff, great rooms, and the price was unbeatable.

It was clean they have movies on location and had a good snack bar overall a very nice hotel

Room was clean each day. Continental breakfast was great.

This is the first time I have ever wrote a review about a hotel, and we travel all the time. I am writing this because the other reviews I saw on this hotel were great and I was excited about this hotel. My experience started before we made it to the hotel. Two days before we arrived I contacted the travel agency to cancel the last two days of our trip. My husband couldn't make the trip and the rest of our family was leaving two days before us so we also wanted to leave. The travel agency placed me on hold and contacted the hotel. When the representative from the travel agency came back on the phone and he apologized profusely saying that the manager was refusing to talk to him that she had other patrons to deal with. I hoped that this was just a fluke and not representative of the hotel. Two days later when I arrived at the hotel there was a guest at the desk that was very upset because they booked two rooms and there was only one available. The poor girl at the desk was trying to help him, but the manager/owner was at home and was refusing to speak to the guest on the phone. Again I hoped this was a fluke. The hotel itself was just ok. There were a lot of little things that needed repair. The pool was not maintained or any of the patio furniture. Our microwave was broken and they will not allow you into the breakfast area at all except during breakfast hours. NO exceptions. The breakfast was fair. The housekeeping wasn't done on a regular basis. They even called a couple times to see if we "really" needed it. The towels for the pool are counted and kept track of as if they were gold. On the second morning we were there two young boys (around 1 and 3) knocked on my sister's door because they were lost. My sister took them down stairs and the manager wanted no part in finding the parents. She wanted my sister to take care of it and call the police. She said she didn't have time for this because she was running a hotel. My sister found the boys uncle. I told the manager that afternoon that I would be checking out early. She became very upset and told me I wouldn't get any money back because the rate would go up. I was checking out 2 days early on a 9 day trip. I told her that didn't make sense because my family were only staying 7 days and they had the same rate, She said "whatever". On the last day I brought my keys down and to make sure everything was good with me checking out early. The manager said "did you call the travel agency?" I told her no, that I had talked to her, but I would call the travel agency. I called the travel agency while I was sitting across from the desk, again the travel agency put me on hold. This time I was sitting there while she told the travel agency representative "I'll process the refund, but next time tell your people to talk to you, not the manager at the desk. I'm very busy here trying to run a hotel." I wanted to tell her that I had already talked to the travel agency before the trip even began, but I didn't want to risk my refund.

I had a great time at this hotel. Thank god for the honest reviewers! They led me to the perfect place. The only note I need to make this that this hotel no longer offers a shuttle service to and from the airport so make sure you make other arrangements. Other than that, my husband and I found the room comfortable and and the staff wonderfully pleasant.

A suprisingly nice hotel. Lots of little touchs like ceiling fan and free wifi. Room and bathroom super clean. Even free snacks and water in the room. If we come to another casting call in thr area again we will be back for sure :-)

About our 10th stay here. That is how good it is. The owners are on the premises and are very accommodating. Great Value, BREAKFAST IS GOOD AND CAKE AND COOKIES AT NIGHT. What more could you ask for?

Loved the location - we didn't have to deal with IH 35. Room was clean and snacks were a nice treat. Wished breakfast would have been until 9:30am on a Sat. This is the third time we have stayed here. Great location and price!

SPECTACULAR! we stay here whenever we come to Austin. It is GREAT. The owners are on site and they keep the facility in 100% and their staff is great. they can not do enough for you. great location close to shopping and the airport.

Room options

Standard Room, 1 King Bed

King 1 | Sleeps 2

Standard Room, 2 Queen Beds

Queen 2 | Sleeps 4

Suite, 1 King Bed

King 1 | Sleeps 3

Luxury Suite, 1 King Bed (Spa)

King 1 | Sleeps 2

Guest reviews for Super 8 Austin Airport North

Everyone (6) Couples (36) Business (19) Family (16) Other (7) Friends (6)
5
Everyone

Enjoyed my stay. Very quiet and clean. Would book again.

By on Jun 29, 2017

5

comfortable stay

Everyone

Pretty good and comfortable. Will recommend this to others

By on May 19, 2017

5

good hotel close to ut campus for my track meets

Everyone

good hotel close to UT campus for my track meets and downtown Austin

By , from dallas tx on Apr 7, 2017

3

very nice staff.

Everyone

The staff could not have been more welcoming and helpful. We did experience some difficulties, however, First, one of our room keys deactivated and we had difficulty getting in. Secondly, we could not get hot water in the shower. It was warm, but not hot, so we took quick showers. We can't be too hard on the hotel since we did not complain about the shower. We were simply too busy. I'm sure had we complained, the shower would have been fixed or we would have been moved to a different room.

By , from Virginia on Mar 14, 2017

5

nice, clean hotel.

Everyone

I stayed here on the last night of a business trip to be near the airport. It proved to a very nice place exceeding my expectations. I'll definitely stay here again.

By , from NY on May 15, 2016

5

better than expected!

Everyone

Had a great experience! The staff were all incredibly friendly and helpful throughout our visit. We were upgraded to a room better than we had expected simply out of staff kindness. Room was clean and well-kept. I loved all the extra features such as the information binder, the treats, etc. Only a few miles from downtown too!

By , from Dallas, TX on Mar 22, 2016

5

great hotel

Couples

We've stayed at this hotel several times on various business trips and it's always been great. They have have tried to make it as comfortable as possible. It's always been clean and the staff friendly and helpful. The breakfast is nice too because they offer a variety of things other than just pastries & cereal. They even have DVD movie's you can check out for free from the front desk to watch. The movies are necessarily the latest releases but it's a nice touch.

By on Apr 18, 2015

5

weekend get away

BusinessTravelers

room was very big and clean. breakfast was okay. it was close to where we needed to go the next day. 20min from downtown austin.

By on Feb 4, 2015

5

best hotel ever

BusinessTravelers

I have never enjoyed staying at a hotel as much as I enjoyed staying at this hotel customer service was excellent to the point that the desk agent printed out Google Maps for us every time we went out for dinner breakfast was stupendous Texas shaped waffles made by hand egg bacon sausage juice fruit yogurt cereal milk you name it they had it worked spectacularly clean there was a homey f

By on Jun 24, 2014

4

nice place.

Families

This is a very clean and comfortable hotel. The only downside is the location. There is nothing around the hotel and the "free" breakfast is nothing more than cereal and toast.

By on Jun 20, 2014