- Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Felt cheated by good reviews
I don’t understand how this hotel has great reviews. First, it looks really bad from the outside. When I first arrived, I thought I was in the wrong place. It was located in front of a big construction and it took me a while to find the hotel’s sign. The only thing that seemed to have been updated was the lobby, but the other common areas have dirty carpet and looked neglected. The elevator appeared not to be cleaned in ages and smelled bad. Lastly, the room was not updated as advertised, looked worn, and we had to turn the AC up to get rid of the musty smell. The only thing we enjoy was the breakfast. But I’ll never stay there again. I felt cheated.