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Extended Stay America Austin - Northwest - Research Park

2.5 out of 5.0

Recent guest reviews

Barely gave shower amenities, there was NO breakfast, daily room cleaning was 10$ extra.Staff was EXTREMELY unfriendly and looked annoyed to be bothered to do their job (front desk staff, I didnt see a by other staff) The place reeked and there was garbage in the halls and roaches lurking because of it. Pretty sure its a few months from being a pay by the hour crack house. Don't waste your money here!

I should first start with positive statements regarding how very dog friendly this facility is. The staff was very friendly and positive considering they didnt have the equipment or supplies to full fill this hotels functions. It was clear that every one that I interacted with wished to meet my requests. This is all the positives. I was grossed out by obvious existence of mold in the shower. I was staying for a week hence wanting a place to enable me to not have to eat out every meal yet was supplied with no utensils, china, or cookware let alone paper towels or coffee in room. I had to ask 3 times to get the very minimal supplies to fix the most basic food in my room & have something to eat off & with. Informed that no kitchen supplies standard due to people not clean & caused a cockroach problem.... Gross. More likely arises from the extensive amount of trash in stairwell that is not emptied daily. Also the breakfast grab & go was disappointing, included only a basic fruit, muffins, & coffee colored water. And while twice it appeared my room was entered the extent of housekeeping was to leave a small packet of dish soap & place shower mat back over tub. Bed not made nor extra wash clothes or towels left.

The rooms were quite dirty and the service is horrible. I do not like that they have no housekeeping

.for 103 dollars I would think.I get a clean room and.BREAKFAST haha. what breakfast you have been warned..

Inside room was a little worn but over all for price a great value. Staff was very nice.

The staff was wonderful, the room was comfy and clean. Couldn't have asked for much better from a last min reservation

I tried to check in 1/2 hour early and could not as they said they were short on cleaning people. Upon check in carpets in hall and roon very stained and diry. Toilet overflowed and ahd to have maintenance come to unclog.

Allows Pets but has no facilities for cleaning up after them - watch where you walk!! Floor in my room was so filthy, it made my gray socks BLACK. One of the two chairs was missing a wheel and nearly dumped me on the floor on first attempting to sit there, other chair slanted forward and was as comfortable as sitting on unfinished plywood. Twice had to wait for clerk to show up at front desk - first time was over 15 minutes! And worst thing of all - pulled back the covers first time to find HAIRS in between the sheets. Will NEVER EVER stay here again.

When I arrived I was downgraded to a smoking room and they were insistent on not being able to change my reservation. There were bugs in the bathroom, dead crickets in the living room and hairs in the sink and shower, stains on the carpets. I grew up with little money, we only ever stayed in bad motels on family vacations. This was far below any experience I've had. I literally tucked my laptop under my shirt so that no one would see me go in my room with one and subsequently rob me. $80/night?? Seriously? That was the trap for real.

I requested no smoking room; that was all they had, and at 12:30 am I was not going to go and look for a different hotel

Not expecting a mini apartment! Pricing was great!

The room itself was fine but the couch had several stains on it and it was obviously getting old. The doors leading to the outside of the hotel (which are supposed to require key access to enter) did not lock so anyone could wander into the hotel from a side enterance.

Room was clean enough, but hallways were not vacuumed. The card reader on the door to the parking lot did not work causing some inconvenience.

Check in was friendly and efficient, then walk down hall showed dirty worn carpets, The room opened up to very used furniture and carpet, mattress cover that would not stay in place, a good wipe down of furniture to remove stains and spills needed, Barbeque pits at pool were not sanitary and broken, the morning coffe bar had bugs in the rolls and coffe often empty for later visitors and food not replenished for a later riser. The sanitary sewer was cleaned at back door and soap bars and spoils lay in the grass for our four day stay

The hotel was conveniently located, and easy to get to. Staff was friendly and helpful. The air conditioning was a little on the warm side, but I would stay there again.

The air conditioner was slightly broken in the bedroom and instead of offering to switch our room, they said we could wait for an engineer. With lots of plans for the day we could not wait for the engineer so we just put up with the heat. Additionally, we did not have pots or pans in our room. When we notified hotel employee's, it took 2 hours for them to bring the pans to us because there were none left in storage. They provided no updates during the 2 hour time we waited, and did not answer the phone. We waited the entire time to cook our breakfast. On several different occasions the front desk would not answer the phone. Even before I checked in, I tried to call and they didn't answer. During my 3 night stay, if I needed to speak to them, I had to walk down 3 stories to the front office.

Room AC stopped working around 2 am in the morning and the room became so hot. when i called the front desk, they said the hotel was fully booked and could not change us to a different room. I could not sleep from 2 am and felt terrible in the morning. It kind of affected my schedule. I did not get the service for money i paid.

The Extended Stay Deluxe Austin was OK. I wouldn't call it Deluxe. The room was pleasant enough for sleeping. However, one lamp was broken, and the TV remote didn't work properly. The vending machine wasn't completely stocked, and I had to go to a convenience store just to get a bottle of water. The exercise room consisted of three machines, and the temperature was way too hot. The free breakfast consisted of very small bagels and fruit. The best thing about the breakfast was the coffee that was offered. However, the first morning all three coffee puts were empty, and we had to wait for more to be made because nobody was monitoring it. Overall, I would not call it a deluxe stay. If I had to I would stay there again, and I might tell friends and family it's OK, but it definitely was not deluxe.

12424 Research Blvd Austin TX

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Fitness center

Extended Stay America Austin - Northwest - Research Park places you within a 10-minute drive of Lakeline Mall and Northwest Recreation Center. This 120-room hotel has free breakfast along with conveniences like free in-room WiFi and free self parking. The Domain is also nearby.


Dining

Start your day off right with a free on-the-go breakfast, served each morning from 6 AM to 9:30 AM.


Rooms

The 120 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Other standard amenities include coffee makers, free local calls, and ironing boards. Weekly housekeeping is available.


Property features

Guests of Extended Stay America Austin - Northwest - Research Park enjoy a fitness center, free WiFi in public areas, and a seasonal outdoor pool. Free parking is available if you drive. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Additional amenities include coffee/tea in a common area, laundry facilities, and barbecue grills.

Room options

Suite, 1 King Bed with Sofa bed, Non Smoking

King 1 | Sleeps 4

Suite, 2 Bedrooms, Non Smoking

King 1 | Sleeps 6

Guest reviews for Extended Stay America Austin - Northwest - Research Park

Everyone (3) Business (4) Couples (5) Family (3) Other (2) Friends (1)
2

not worth the money

Everyone

Barely gave shower amenities, there was NO breakfast, daily room cleaning was 10$ extra.Staff was EXTREMELY unfriendly and looked annoyed to be bothered to do their job (front desk staff, I didnt see a by other staff) The place reeked and there was garbage in the halls and roaches lurking because of it. Pretty sure its a few months from being a pay by the hour crack house. Don't waste your money here!

By , from Texas on Oct 29, 2017

Review comment responded on Oct 31, 2017

Kolby, it was disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to impress you on a future visit. Sincerely, Hotel Management

1

forgotten purpose & boldly moldy

Everyone

I should first start with positive statements regarding how very dog friendly this facility is. The staff was very friendly and positive considering they didnt have the equipment or supplies to full fill this hotels functions. It was clear that every one that I interacted with wished to meet my requests. This is all the positives. I was grossed out by obvious existence of mold in the shower. I was staying for a week hence wanting a place to enable me to not have to eat out every meal yet was supplied with no utensils, china, or cookware let alone paper towels or coffee in room. I had to ask 3 times to get the very minimal supplies to fix the most basic food in my room & have something to eat off & with. Informed that no kitchen supplies standard due to people not clean & caused a cockroach problem.... Gross. More likely arises from the extensive amount of trash in stairwell that is not emptied daily. Also the breakfast grab & go was disappointing, included only a basic fruit, muffins, & coffee colored water. And while twice it appeared my room was entered the extent of housekeeping was to leave a small packet of dish soap & place shower mat back over tub. Bed not made nor extra wash clothes or towels left.

By , from San Francisco on Oct 22, 2017

Review comment responded on Oct 24, 2017

Stella, we cannot apologize enough for your experience when staying at our hotel. We take comments like yours very seriously, so we are looking into where we went wrong and making changes to our processes to better serve our guests. We are committed to making sure we don't repeat what you experienced. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management

1
Everyone

The rooms were quite dirty and the service is horrible. I do not like that they have no housekeeping

By on Feb 21, 2017

2

gross

Singles

.for 103 dollars I would think.I get a clean room and.BREAKFAST haha. what breakfast you have been warned..

By on Jul 6, 2015

4

great location

Families

Inside room was a little worn but over all for price a great value. Staff was very nice.

By on Jun 13, 2014

4

last min vacation

GetawayWithFriends

The staff was wonderful, the room was comfy and clean. Couldn't have asked for much better from a last min reservation

By on May 26, 2014

1

you get what you pay for!

Singles

I tried to check in 1/2 hour early and could not as they said they were short on cleaning people. Upon check in carpets in hall and roon very stained and diry. Toilet overflowed and ahd to have maintenance come to unclog.

By on Nov 11, 2013

1

rather stay in my car than here again!

Families

Allows Pets but has no facilities for cleaning up after them - watch where you walk!! Floor in my room was so filthy, it made my gray socks BLACK. One of the two chairs was missing a wheel and nearly dumped me on the floor on first attempting to sit there, other chair slanted forward and was as comfortable as sitting on unfinished plywood. Twice had to wait for clerk to show up at front desk - first time was over 15 minutes! And worst thing of all - pulled back the covers first time to find HAIRS in between the sheets. Will NEVER EVER stay here again.

By on Oct 23, 2013

1

crack house

BusinessTravelers

When I arrived I was downgraded to a smoking room and they were insistent on not being able to change my reservation. There were bugs in the bathroom, dead crickets in the living room and hairs in the sink and shower, stains on the carpets. I grew up with little money, we only ever stayed in bad motels on family vacations. This was far below any experience I've had. I literally tucked my laptop under my shirt so that no one would see me go in my room with one and subsequently rob me. $80/night?? Seriously? That was the trap for real.

By on Oct 12, 2012

1

i requested a no smoking ans...

BusinessTravelers

I requested no smoking room; that was all they had, and at 12:30 am I was not going to go and look for a different hotel

By on Jul 23, 2012