Horrendous! Where to start? I’ll go with the good, First the check in guy super cool, no problems with him…. Our room was cleaner than I expected given the rest of the property. Now the bad, Our room was next to the stairwell, we attempted to use the stairwell as the elevator was filthy, there was a wet flood sign just laying there and sawdust all over the floor. But when we walked into the stairwell it smelled like human feces and urine. I just about vomited and had to turn back to use the elevator. The room keys, we had to have them reset every time we left the room. One time I waited, yelling for a counter clerk for 10 mins and no one ever showed. They were somewhere in the building and finally showed up. The staff doesn’t care, and it shows. Do not stay here. Run!!!
Not 1 trash can in the hotel room. Black mold growing around shower faucet and throughout popcorn ceiling of bathroom. Dishwasher was full of mold. Bullet hole through peephole in door, super scary. Homeless people freely use the common area restrooms. Grab and go breakfast consisted of a total of 2 prepackaged muffins the 1st morning, nothing the 2nd. (Maybe the local homeless people took?) Bathroom door didn’t lock. Outdoor pool was very small, didn’t look like a normal color (too green) and a lot of debris floating on top. Didn’t feel safe being in the pool, let alone being outside in general. Only one person working front desk and only showed when someone rang the bell. It was obvious that they did not want to be working. No cookware was in the room. Had to ask for it specifically and that was provided with hesitation as it required work to fetch the silverware. I will NEVER stay in this hotel again or even in the general area. The room was fairly clean though but above everything, why on earth would they not have trash cans in the room?!?
Trash
The neighborhood is poverty stricken with numerous homeless begging on each corner. The hotel lacks in all categories. At night the check in clerk is asleep and hard to wake up. No coffee on some mornings and if it was served it was old and cold at 7am. The check in area and hallways have a strong smell of marijuana.
Property was not what was expected. It was run down and smelled like cigarettes.
Was a Dope and Swiss style apartment around the corner from sauce.
Like was closer to work office, don’t like that someone stole stuff from my tool box. Lady out front seemed bother when asking for stuff like plate, spoon, fork and cup. When asked for extra towels seemed bother as well.
I didn't get to stay as the property overbooked and I found that out by phone before arriving to Extended Stay America. For a good hour Orbitz staff (Phil) was trying to find a place for me to stay, as all properties were booked. So please disregard my scores as I did not get a chance to stay at the site.
We came for a Texas game and Rita was super nice! We knew we would be a late check in since it was a night game and they allowed us to check in 3 hours before normal hours to make sure our reservation was held! Very clean, nice rooms, very accommodating, and great service!
Bed could have been more comfortable and linen a bit better quality.
It was nice to have a room equipped with a kitchen and appliances!
Horrible. Cigarette burn on the comforter, dirty coffee pot in and out, ac only runs continuously when there is a light on, horrible foundation and muggy reception area.
There was a roach the size of my pinky finger resting in the bathtub during our 4-day stay. There were two cop cars responding to a guest disturbance at some point. The hallways had bizarre smells (one morning it smelled liked urine, the next morning it smelled like spoiled milk). I understand people are probably cooking to create such putrid smells but it was just awful. My friend and I woke up feeling itchy each morning, we had no pots or pans in our kitchenette and quite frankly the way it looked we chose not to really walk inside at a certain point. The refrigerator was VERY worn and broken inside, I only used it to put my Gatorade in. We honestly didn't feel comfortable walking barefoot in the room so make sure you bring socks and flip flops for the bathtub. The staff, however, was VERY friendly, it was conveniently located right off 35 so it was a straight shot to downtown... but the hotel itself is pretty unsanitary. This is more of a $49/night hotel in terms of value.
we stayed at this hotel to attend a show. it was nice and served its purpose, although it was further away and not very convenient.
A basic place to lay your head with a kitchenette, TV, and WiFi. The bed was a bit uncomfortable and the AC would not program to continual low fan.
Friendly staff and good location close to downtown. The amenities were new and the room was comfortable, overall positive experience. The manager was nice and asked about my plans and gave me a room that fit.
Good location, quiet and out of the way but easy to get all around Austin. The room was clean, staff was nice. We really only used the hotel to sleep and were out most of the day. For $70 a night I have no complaints.
It was good for a one night stay for last minute booking. Only complaint was that they gave us a smoking room when we requested for a nonsmoking room.
On this last trip, I sayed in 4 2-star hotels and this by far was the worst. The bed was not comfortable, the shower was leaking all night long and when I got up in the morning there were two cocroaches crawling arround in the bath tub. I will never stay there again!
Located in St. Johns within a mile (2 km) of Austin Community College Highland, Extended Stay America Suites Austin Metro is within a few miles (5 km) of Highland Village Shopping Center. This hotel has 84 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.
Free on-the-go breakfast is served each morning from 6 AM to 9:30 AM.
32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Kitchens, refrigerators, and microwaves are also available. Housekeeping is available on request.
Extended Stay America Suites Austin Metro features a gym, free WiFi in public areas, and conference space. If you drive, put free parking to good use. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Additional amenities include a seasonal outdoor pool, coffee/tea in a common area, and laundry facilities.
Horrendous! Where to start? I’ll go with the good, First the check in guy super cool, no problems with him…. Our room was cleaner than I expected given the rest of the property. Now the bad, Our room was next to the stairwell, we attempted to use the stairwell as the elevator was filthy, there was a wet flood sign just laying there and sawdust all over the floor. But when we walked into the stairwell it smelled like human feces and urine. I just about vomited and had to turn back to use the elevator. The room keys, we had to have them reset every time we left the room. One time I waited, yelling for a counter clerk for 10 mins and no one ever showed. They were somewhere in the building and finally showed up. The staff doesn’t care, and it shows. Do not stay here. Run!!!
Not 1 trash can in the hotel room. Black mold growing around shower faucet and throughout popcorn ceiling of bathroom. Dishwasher was full of mold. Bullet hole through peephole in door, super scary. Homeless people freely use the common area restrooms. Grab and go breakfast consisted of a total of 2 prepackaged muffins the 1st morning, nothing the 2nd. (Maybe the local homeless people took?) Bathroom door didn’t lock. Outdoor pool was very small, didn’t look like a normal color (too green) and a lot of debris floating on top. Didn’t feel safe being in the pool, let alone being outside in general. Only one person working front desk and only showed when someone rang the bell. It was obvious that they did not want to be working. No cookware was in the room. Had to ask for it specifically and that was provided with hesitation as it required work to fetch the silverware. I will NEVER stay in this hotel again or even in the general area. The room was fairly clean though but above everything, why on earth would they not have trash cans in the room?!?
Dear Sarah, Thank you for staying at our hotel and sharing your comments. We are very disappointed to read about the issues you encountered. Please accept our sincere apologies for not delivering the exceptional stay you deserved. We take our guest’s feedback seriously and hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
Trash
Dear Eric, please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management
The neighborhood is poverty stricken with numerous homeless begging on each corner. The hotel lacks in all categories. At night the check in clerk is asleep and hard to wake up. No coffee on some mornings and if it was served it was old and cold at 7am. The check in area and hallways have a strong smell of marijuana.
Dear Elaine, thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserve. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again. Sincerely, Hotel Management
Property was not what was expected. It was run down and smelled like cigarettes.
Yvonne, thank you for your candid evaluation. We are sorry for the inconvenience you experienced due to the concerns that kept your stay from being perfect. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. We are also grateful for the feedback regarding the overall condition of our accommodations, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Was a Dope and Swiss style apartment around the corner from sauce.
Nick, thank you for choosing Extended Stay America and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Like was closer to work office, don’t like that someone stole stuff from my tool box. Lady out front seemed bother when asking for stuff like plate, spoon, fork and cup. When asked for extra towels seemed bother as well.
Thank you for being our guest. Although you found our location ideal for your needs, we are sorry for the issues you encountered. We will bring your concerns to the attention of our staff as we continuously strive to improve. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
I didn't get to stay as the property overbooked and I found that out by phone before arriving to Extended Stay America. For a good hour Orbitz staff (Phil) was trying to find a place for me to stay, as all properties were booked. So please disregard my scores as I did not get a chance to stay at the site.
Dom, thank you for taking the time to provide your feedback, and we regret our hotel was overbooked and unable to accommodate you. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
We came for a Texas game and Rita was super nice! We knew we would be a late check in since it was a night game and they allowed us to check in 3 hours before normal hours to make sure our reservation was held! Very clean, nice rooms, very accommodating, and great service!
Thank you for choosing Extended Stay America and taking the time to review your stay. It was a pleasure reading about the excellent service you received from Rita and that our location was perfect for your needs. We are delighted you had a wonderful experience with us, and we look forward to serving you again. Sincerely, Hotel Management
Dear Naomi, Thank you for your review of our hotel. Our primary objective is to ensure our guests enjoy a comfortable stay with attentive service. However, we are sorry we did not meet these standards during your visit and regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. We take your feedback seriously and will address this issue with our housekeeping associates to ensure such lapses do not happen again. We hope you will consider giving us another opportunity to serve you so we can provide you with the immaculate and enjoyable experience you deserve.Sincerely,Hotel Management