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Recent guest reviews

Clean and friendly staff

nicde, large room. lacks pool

The area was close to Augusta Greenjackets.

This was a nice stay and was close to many places to eat.

The room was pretty good. The bed was comfortable and clean. The AC was a bit loud, but did have an option to stay on which helped to get used to it. All in all, a good stay. The surrounding area though was a tad sketchy. Plenty of guys just hanging out. Maybe that's a Georgia thing I don't know.

When I got into the elevator its smelled like someone had just been smoking marijuana. The elevator was nasty and unsanitary. We got to the room and opened the door. The small was unbearable. The room wasnt clean and looked like someone threw up in the shower. My mom and wife were with me and it didnt go over well. my mom is 79 and was worried about the uncleanliness and covid situation. We spent about 10 min in the room and left. We reported it to the staff and left the hotel. Since i booked through orbitz there was nothing they could do about refunding my money. i asked Orbitz for a refund but havent seen a follow up email form them. I really would like a refund for this experienced was unacceptable compared to the reviews on Orbitz. Thanks Mike

The room actually smelled like smoke, and just from other hotels it needs some work. Staff was friendly, but this needs a deep cleaning.

Room was clean, good location, but limited parking.

As Weary traveler I overslept and they banged on my door at 11:01 Mind you check out wasn’t even disclosed when I checked in. They continued to bang on the door for 15 mins as I showered and got dressed.

I arrived To this hotel after a 10 hour drive to a SUITE that had yet to be cleaned or properly turned over . Mind u I arrived at 4pm a full hour after check in time. I had To wait an additional 40 minutes to get into my room. There was no additional accommodations made no offer to discount my room .. anything ! At $100 per night you expect better . The hotel sits in front of an abandoned hotel which rift raft tends to hang out in at night . I wont Book this again

The lobby, hallways, and rooms were nice and modern. The odd thing was there were no updates on the bathrooms at all. The coffee was delicious, but the rest of the breakfast did not work for me.

Very clean and welcoming peoples was good greaters

Center West Pkwy Augusta GA

Hotel highlights

  • Free buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • 24-hour fitness center

Located in National Hills, Quality Inn & Suites Augusta I-20 is 1.7 mi (2.7 km) from Augusta National Golf Club and within a 10-minute drive of other popular attractions like Augusta State University. This 59-room hotel welcomes guests with conveniences like free breakfast, a 24-hour gym, and free in-room WiFi.


Dining

Start your day off right with a free buffet breakfast, served each morning from 6:00 AM to 9:30 AM.


Rooms

32-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are other standard amenities.


Property features

Guests of Quality Inn & Suites Augusta I-20 enjoy a 24-hour gym, free WiFi in public areas, and a business center. If you drive, take advantage of free parking. The 24-hour front desk has multilingual staff ready to assist with sightseeing, directions, and local dining recommendations. Additional amenities include coffee/tea in a common area, a computer station, and express check-out.

Room options

Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Suite 1 King 1 Queen Non Smoking 1 person Sofabed

2 King Beds, 1 Queen Bed and 1 Twin Sofa Bed | Sleeps 5

Standard Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Guest reviews for Quality Inn & Suites Augusta I-20

Everyone (5) Couples (2) Family (5)
5
Partner Couples

Clean and friendly staff

By on Jan 19, 2024

Review comment responded on Jan 24, 2024

Dear Chrie,We're delighted to hear that you found our hotel clean and our staff friendly. Providing a positive experience for our guests is our priority, and we appreciate your feedback. We look forward to welcoming you again in the future.Best regards,Management Team

4
Family with small children

nicde, large room. lacks pool

By on Aug 4, 2023

Review comment responded on Aug 9, 2023

Dear Gerald,Thank you for your feedback. We appreciate your generous ratings and are pleased to know you had a good overall stay with us. It is great pleasure to host a valuable guest like you. We want to thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

4
Family with small children

The area was close to Augusta Greenjackets.

By on Jun 7, 2023

Review comment responded on Jun 9, 2023

Dear Bridget,Thank you for taking the time to share your feedback with us and we appreciate your great ratings. We are pleased to know you found our location convenient for your stay. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

4
Everyone

By , from Augusta on Apr 26, 2023

Review comment responded on May 19, 2023

Dear Debra,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

4
Family with small children

This was a nice stay and was close to many places to eat.

By on Jul 25, 2022

Review comment responded on Aug 4, 2022

Dear Kajuel, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you for your generous ratings and we are extremely pleased to learn that you loved our convenient location. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again. Best Regards, Management Team

4
Business Business

The room was pretty good. The bed was comfortable and clean. The AC was a bit loud, but did have an option to stay on which helped to get used to it. All in all, a good stay. The surrounding area though was a tad sketchy. Plenty of guys just hanging out. Maybe that's a Georgia thing I don't know.

By on Oct 12, 2021

Review comment responded on Oct 13, 2021

Dear Michael, We appreciate you taking the time to share your feedback with us. We are beyond thrilled to know you had a pleasant stay with us. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon! Best Regards, Management Team

1
Family

When I got into the elevator its smelled like someone had just been smoking marijuana. The elevator was nasty and unsanitary. We got to the room and opened the door. The small was unbearable. The room wasnt clean and looked like someone threw up in the shower. My mom and wife were with me and it didnt go over well. my mom is 79 and was worried about the uncleanliness and covid situation. We spent about 10 min in the room and left. We reported it to the staff and left the hotel. Since i booked through orbitz there was nothing they could do about refunding my money. i asked Orbitz for a refund but havent seen a follow up email form them. I really would like a refund for this experienced was unacceptable compared to the reviews on Orbitz. Thanks Mike

By on May 10, 2021

Review comment responded on May 10, 2021

Dear Guest, Firstly, please accept our sincere apologies for the hassle you had to go through during your time at our property. We are extremely gutted to know that your recent stay was just not up to the mark. What you experienced is inarguably unpleasant, and we can only assure you that every bit of your concerns will be diligently investigated. This is not the kind of hospitality standard we have set for ourselves, and going ahead, we will do all necessary course corrections at the earliest to ensure no other guest experiences what you did. Everyone at Quality Inn & Suites Augusta regrets the inconvenience, but we really hope you will give us another opportunity to undo your unpleasant experience. Our hotel staff will go above and beyond to ensure your future stays are completely up to the mark. We really look forward to hosting you better. Sincerely, Management Team

4
Everyone

By on Apr 30, 2021

Review comment responded on May 10, 2021

Dear Guest, It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. At Quality Inn & Suites Augusta, we take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon! Best Regards, Management Team

3
Everyone

The room actually smelled like smoke, and just from other hotels it needs some work. Staff was friendly, but this needs a deep cleaning.

By on Apr 12, 2021

Review comment responded on Apr 12, 2021

Dear Valued Guest, We are really gutted to know that your recent stay with us was not satisfactory. Allow us to extend our sincere apologies for we failed to meet your expectations. Your concerns have been addressed straight to our housekeeping staff to ensure a similar situation does not arise in the future. We humbly ask for another chance to undo your unpleasant experience. We will see to it that your future visits are completely satisfactory. Once again, we deeply regret the inconvenience. Sincerely, Management Team

4
Family

Room was clean, good location, but limited parking.

By on Dec 21, 2020

Review comment responded on Jan 6, 2021

Dear Guest, Thank you for taking the time to leave us a review. We are pleased that you enjoyed our clean and modern hotel as we look forward to having you as our guest again in the near future. Best, Guest Services

Quality Inn & Suites Augusta I-20

2562 Center West Pkwy, Augusta, GA 30909
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