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Extended Stay America Atlanta - Clairmont

2.5 out of 5.0

Extended Stay America Atlanta - Clairmont

2.5 out of 5.0

Recent guest reviews

Nice hotel for the price. Toilet would not flush so I reported it to the hotel staff who were very accommodating. Reminded me of TLF facilities on a military base.

Fromt feast service was impeccable but the money end you guys suck why is a payment still coming out my account

The hotel staff were nice and friendly but the hotel itself needs to be updated. I came with my coworker and nine of our students. My coworker and I shared a room. Our room was ok but I killed a bug in our tub. Besides that, the shower was great. Our students complained of carpet odor such as smoke and hearing guests being violent. There is no housekeeping, which surprised me and was a first for my experience at a hotel. Breakfast was fair but could be improved.

Hotel was fine, nothing to rave over, room was clean.

The idea of a kitchen was appealing however the corridors smelled. The mattress and pillows were uncomfortable and noise travelled easily

Nice and cozy stay here. There was hardly any noise and the staff was pretty cordial. I pretty much was there for sleep so I don't remember too much else going on. My room was near the cleaning supplies room so I did hear a bit of noise there in the morning. Good place to stay though if you need to be in the area.

This hotel was terrible! Carpets were filthy, the room was dank and musty. The sink was clogged and the fleece blanket was itchy and rough. i also saw a roach. have stayed at Extended Stay hotels before and I did not expect it to be this bad. I intend to write to the hotel chain and let them know how unacceptable this was

We stayed here when visiting our grandchildren. The location is great and the hotel is clean and comfortable. We plan to stay when we visit again.

Stayed in this hotel before 5 years. Still have my memories with good moments from that stay. Personally liked this stay.

I love staying in extended stay america in Clairmont rd. Love it.

Overall I love the idea of a self-catering room, and I don't need or want daily cleaning, so this type of location would definitely fit my needs. However this property appears to be quite run down, the carpets are very old. My bathroom gave me a start when I looked in, there were cracks in the sink and the toilet was not level. (I didn't notice this until I sat on it. A quick check by lifting the toilet tank confirmed that I wasn't imagining it, the water level indicated that one side of the toilet was nearly an inch higher than the other. It looks like this is due to a warping floor.) The hotel and the room also didn't smell great. Felt like it has really been lived in. It wasn't a place I felt comfortable to stay.

First, I searched for hotels near Emory University, and I am terribly disappointed this was listed by this travel service as an option. It was no where near Emory, and in Atlanta traffic it was a terrible choice. Second, the whole place smells like the various meals long term guests had cooked in their rooms. The room did not feel clean, and the "free wifi" was so slow that it was clearly designed to encourage people to pay the extra fee for faster connections. The "breakfast" was a prepackaged muffin and coffee, not even juice. The only plus was the kindness and personality of the front desk personnel.

Comfortable bed, clean room, friendly staff, and we got it at a very cheap price for a one night stay.

This hotel is in a great location to everything you need. It's close to Buckhead, Decatur, Virgina Highland and Midtown. The hotel is in good condition, beds were extremely comfortable and the bathrooms were nice. I would definitley stay here again.

The location and overall Value was the reason for choosing this hotel. The hotel fixtures look old. There were some stains on the floor and curtains. The closet rack had a dusty film. Picture looks better than it actually is. For the price, I thought it was reasonable to deal with the imperfections. The neighborhood looks nice and safe. Hotel is real close to McDonalds and other restaurants and stores. Very close to interstate. They have a grab and go breakfast which was really convenient. ( ie. granola bras, muffins, fruit and coffee) The front desk lady told me that all the mattresses were replaced two months ago. I didn't get to select my smoking preferences so I ended up a smoking room. Boy was it a strong smokey smell. So make sure you select your room preferences.

The location and the room were wonderful. We appreciated the kitchenette and the two desk areas with free Wi-Fi. The only negative comments are the noise from the hallway which was magnified into the room and the fact that the bed was too hard for me. It would be helpful for them to put stripping around the door to mitigate the noise. The bed is a matter of personal preference so not something that will ever please everyone. All in all though this is an excellent place to stay.

I requested a nonsmoking room, and I was given a a room that reeked of smoke. When asked if I can switch, they said they were booked up and couldn't do anything. Borderlines on negligence. Would not recommend this hotel to anyone.

Love the extended stay hotel chain. This location was very convenient to I-85, and close to a grocery. I prefer to cook my own food, so it was a good fit even though i was staying only 2 nights.

We were pleasantly surprised with our room... It was very clean, affordable and a good location near the hospital.

Room options

Studio, 1 Queen Bed, Accessible, Non Smoking

Queen 1 | Sleeps 2

Studio, 2 Full Beds, Non Smoking

Full 2 | Sleeps 4

Guest reviews for Extended Stay America Atlanta - Clairmont

Everyone (8) Couples (5) Business (5) Family (2) Other (4)
3
Everyone

By on Jan 7, 2019

Review comment responded on Jan 7, 2019

Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management

4
Everyone

Nice hotel for the price. Toilet would not flush so I reported it to the hotel staff who were very accommodating. Reminded me of TLF facilities on a military base.

By on Dec 27, 2018

Review comment responded on Dec 28, 2018

Thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one and liked the service provided by our staff. We hope to see you again soon. Sincerely, Hotel Management

1
Everyone

Fromt feast service was impeccable but the money end you guys suck why is a payment still coming out my account

By on Dec 19, 2018

Review comment responded on Dec 22, 2018

Thank you for being our guest and for taking time to leave feedback. We are sorry for the issues you had with your bill and the inconvenience it caused. We want all of our guests to have a comfortable and stress-free stay, and we apologize for the mix up. Our front-desk team is always available to help you, so please feel free to reach out to them for any queries that you may have. We hope the positive aspects of your visit will encourage you to choose us again in the future. Hotel Management

3

nice for distance to colleges

Everyone

The hotel staff were nice and friendly but the hotel itself needs to be updated. I came with my coworker and nine of our students. My coworker and I shared a room. Our room was ok but I killed a bug in our tub. Besides that, the shower was great. Our students complained of carpet odor such as smoke and hearing guests being violent. There is no housekeeping, which surprised me and was a first for my experience at a hotel. Breakfast was fair but could be improved.

By on Jun 25, 2017

Review comment responded on Jun 29, 2017

Thank you for the candid review. Although your overall stay was pleasant, we are sorry we didn’t live up to some of your expectations. Your feedback will be used as a training tool to improve our performance further. Our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, and is also available upon request at a nominal fee. We will be sure to communicate this more properly in the future. We hope to see you again soon. Sincerely, General Manager

3

clairmont hotel

Everyone

Hotel was fine, nothing to rave over, room was clean.

By on Apr 24, 2017

2

not conducive to a good night's sleep

Everyone

The idea of a kitchen was appealing however the corridors smelled. The mattress and pillows were uncomfortable and noise travelled easily

By on Apr 14, 2017

4

cozy stay

Everyone

Nice and cozy stay here. There was hardly any noise and the staff was pretty cordial. I pretty much was there for sleep so I don't remember too much else going on. My room was near the cleaning supplies room so I did hear a bit of noise there in the morning. Good place to stay though if you need to be in the area.

By on Dec 18, 2016

1

terrible

Everyone

This hotel was terrible! Carpets were filthy, the room was dank and musty. The sink was clogged and the fleece blanket was itchy and rough. i also saw a roach. have stayed at Extended Stay hotels before and I did not expect it to be this bad. I intend to write to the hotel chain and let them know how unacceptable this was

By on Sep 20, 2016

5

overnight stay

Couples

We stayed here when visiting our grandchildren. The location is great and the hotel is clean and comfortable. We plan to stay when we visit again.

By on Nov 13, 2015

5

extended delayed review

Singles

Stayed in this hotel before 5 years. Still have my memories with good moments from that stay. Personally liked this stay.

By on Dec 30, 2014

Extended Stay America Atlanta - Clairmont

3115 Clairmont Rd Ne, Atlanta, GA 30329