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Extended Stay America Atlanta - Alpharetta - Rock Mill Road

2.5 out of 5.0

Recent guest reviews

The hotel was very hard to find & the entrance was small & compact. I actually road pass the hotel about three times before calling for directions. It turns out I was in the right place, but my GPS couldn't pick up the address. Thie hotel felt more like a Motel rather than a hotel. The entrance was not very inviting. No lounge chairs, TV's or vending machines.

Comfortable bad and overall clean and safe environment.

Got to the room to find that the windows were open, no screens so the flying bugs were in the room. The air conditioning was blowing on the bed so we had to live with no air conditioning or freeze. The linens should have been thrown away long ago as they had frayed edges, resembling rags more than towels. There tub/shower was dangerous to get into and out of with nothing to hold on to that wasn't loose or flimsy. The staff left at 11 pm and the front door didn't require a key card to get in. We were awakened at 3 am one morning to someone knocking on the door across from us and waking the dogs that were in that room. Also not happy that when we decided to leave a day early to get closer to the airport and we couldn't get a refund on the room for that last day since it was booked through Orbitz.

microwave was broken, fixed immediately, exhaust fan blows directly on your face, I'm little short of 6 feet, dont like it. otherwise room is ok

Before I visit. This hotel I was a bit afraid due to some of the review I have read online, but never the less, I went there anyway,to my surprise all the negative review and when your actually there is like your in 2 different world it's not the same whether it's in the a.m are p.m your always greeted with a warm welcome smile and if your going to visit be sure to ask for Linda are jennifer they give excellent service,very helpful plus they never stop smiling not to mention the housekeeping personnel she was very kind sorry I never got her name but overall this. Hotel is a must visit and for sure when am in Atlanta Alpharetta extend stay will be my home away from home

It was the worst that I have ever had to deal with, hookers, crack heads, the rooms were gross, the staff was rude, they claim a continental breakfast, what we got was really bad coffee and perhaps a granola bar, and a lot of attitude. There were hookers, crack heads, & constant police arrests and or visits as I viewed from the parking lot. The manager was an idiot, they refused to clean our room unless we spent 8 days, I would never stay there again

Placed in a terrible smelling smoking room without my knowledge and I do not smoke. Was able to get moved but my roommate was not. Coffee was good but no breakfast except cereal bars. Staff was okay but not overly outgoing. Pillows were very cheap and uncomfortable. A hotel with zero ice machines? Never run into that before. Had to buy a bag of ice for my use.

You have a friendly and professional staff. They always smiled and greeted me during my stay. I recommend that you upgrade your beds and your AC units.

Limited parking; lousy Breakfast; extremely SLOW internet (down 2 days); NO facilities (gym, pool etc.) competing hotels all over the place...over priced for the market with the services compared to the competition. Sister facility within ONE MILE.

The carpets were so dirty even my dog (she is white) had dirty paws. I would not walk on it with out shoes. Yuck!!!

Hotel is hidden but is located near resturants. It was an OK stay. The room was furnished with pots and pans , which was a plus. However, the mattress were a bit uncomfortable (extremely firm). Overall, I would stay again.

Our only difficulty was finding the hotel. The [...] map (using GPS) was incorrect and we had to call the hotel for the true location about 1/2 mile away.Excellent quality for the cost.

It was nice experience staying in the hotel.

Clean room great value for the price.

This was my first time at an Extended Stay and in Alpharetta, there is much competition for this kind of motel. The room I stayed in did not feel clean, from appearances it did. I purchased cleaning supplies and it was evident that the cleaning is not up to par. After wiping the door handles and cabinet handles, there was noticeable dirt on the cloth. In the shower, there is a plastic handle where obvious black soap scum hadn't been cleaned. The carpeting doesn't feel like it's been shampooed in a while and there is a stale smell to the place. The desk clerks are the best. For the value, it was acceptable. I am staying there again so it was that bad, but will be cleaning the room again. Worried about what the air conditioning filters look like. The location can be a bit hard getting out of to get back to GA400.

1950 Rock Mill Rd Alpharetta GA

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Fitness center

Located within a mile (2 km) of North Point Mall, Extended Stay America Atlanta - Alpharetta - Rock Mill Road is within 3 miles (5 km) of Avalon. This 101-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking. Verizon Wireless Amphitheater is also 2.5 mi (4 km) away.


Dining

Free on-the-go breakfast is included with your stay and awaits you each morning.


Rooms

The 101 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch LCD TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Other standard amenities include coffee makers, free local calls, and ironing boards. Weekly housekeeping is available.


Property features

At Extended Stay America Atlanta - Alpharetta - Rock Mill Road, guests have access to a fitness center, free WiFi in public areas, and coffee in a common area. If you decide to drive, there's free parking. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. This hotel also has laundry facilities.

Room options

Studio, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Studio, 1 Queen Bed, Non Smoking

Queen 1 | Sleeps 2

Studio, 2 Full Beds, Non Smoking

Full 2 | Sleeps 4

Studio, 2 Full Beds, Smoking

Full 2 | Sleeps 4

Guest reviews for Extended Stay America Atlanta - Alpharetta - Rock Mill Road

Everyone (7) Business (4) Couples (2) Family (1) Other (1)
3

small and confined

Everyone

The hotel was very hard to find & the entrance was small & compact. I actually road pass the hotel about three times before calling for directions. It turns out I was in the right place, but my GPS couldn't pick up the address. Thie hotel felt more like a Motel rather than a hotel. The entrance was not very inviting. No lounge chairs, TV's or vending machines.

By , from Wilmington, DE on Aug 20, 2017

Review comment responded on Aug 22, 2017

Derrick, thank you for sharing your experience with us. We're sorry you had an inconvenience in locating us. We hope it will not deter you from choosing us again. Sincerely, General Manager

5

nice place to stay

Everyone

Comfortable bad and overall clean and safe environment.

By on Jul 5, 2017

Review comment responded on Jul 7, 2017

It was our pleasure having you as our guest at Extended Stay America - Atlanta - Alpharetta - Rock Mill Rd. We are delighted to know you loved the comfort of our beds and had a great stay. We hope to see you again soon. Sincerely, General Manager

1

old, with poor maintenance

Everyone

Got to the room to find that the windows were open, no screens so the flying bugs were in the room. The air conditioning was blowing on the bed so we had to live with no air conditioning or freeze. The linens should have been thrown away long ago as they had frayed edges, resembling rags more than towels. There tub/shower was dangerous to get into and out of with nothing to hold on to that wasn't loose or flimsy. The staff left at 11 pm and the front door didn't require a key card to get in. We were awakened at 3 am one morning to someone knocking on the door across from us and waking the dogs that were in that room. Also not happy that when we decided to leave a day early to get closer to the airport and we couldn't get a refund on the room for that last day since it was booked through Orbitz.

By , from Minnesota on May 12, 2017

Review comment responded on May 14, 2017

Sid, it was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to make it up to you. Sincerely, General Manager

3

close to mall and food

BusinessTravelers

microwave was broken, fixed immediately, exhaust fan blows directly on your face, I'm little short of 6 feet, dont like it. otherwise room is ok

By on Jan 10, 2017

5

awesome customer. service

Everyone

Before I visit. This hotel I was a bit afraid due to some of the review I have read online, but never the less, I went there anyway,to my surprise all the negative review and when your actually there is like your in 2 different world it's not the same whether it's in the a.m are p.m your always greeted with a warm welcome smile and if your going to visit be sure to ask for Linda are jennifer they give excellent service,very helpful plus they never stop smiling not to mention the housekeeping personnel she was very kind sorry I never got her name but overall this. Hotel is a must visit and for sure when am in Atlanta Alpharetta extend stay will be my home away from home

By , from orlando on Aug 30, 2016

1

stay away!

Everyone

It was the worst that I have ever had to deal with, hookers, crack heads, the rooms were gross, the staff was rude, they claim a continental breakfast, what we got was really bad coffee and perhaps a granola bar, and a lot of attitude. There were hookers, crack heads, & constant police arrests and or visits as I viewed from the parking lot. The manager was an idiot, they refused to clean our room unless we spent 8 days, I would never stay there again

By , from Ocean Grove, NJ 07756 on Aug 4, 2016

2

not too good

Everyone

Placed in a terrible smelling smoking room without my knowledge and I do not smoke. Was able to get moved but my roommate was not. Coffee was good but no breakfast except cereal bars. Staff was okay but not overly outgoing. Pillows were very cheap and uncomfortable. A hotel with zero ice machines? Never run into that before. Had to buy a bag of ice for my use.

By on Aug 1, 2016

3

noisy ac unit, uncomfortable bed.

Everyone

You have a friendly and professional staff. They always smiled and greeted me during my stay. I recommend that you upgrade your beds and your AC units.

By on Jul 23, 2016

1

alpharetta

BusinessTravelers

Limited parking; lousy Breakfast; extremely SLOW internet (down 2 days); NO facilities (gym, pool etc.) competing hotels all over the place...over priced for the market with the services compared to the competition. Sister facility within ONE MILE.

By on Feb 24, 2013

2

would not stay here again.

Couples

The carpets were so dirty even my dog (she is white) had dirty paws. I would not walk on it with out shoes. Yuck!!!

By on May 25, 2012