It was close and convenient to a friends home
Nice staff Clean large Suite Close to everything Love it I recommend this hotel to anyone and will stay here again.
Breakfast was great, rooms were clean, many restaurants were very close to the hotel.
Good location. Relatively quiet and comfortable room. Cards in room about how important cleanliness is to the company…but room was not very clean. Potato chips on floor under the coffee table. Dirt on the bathroom door. Coffee spots in several places. TVs screens streaked from “cleaning”. At least the sheets appeared to be changed. Maybe bring Clorox wipes with next time?
When we checked one of the ladies was pleasant, the room was nice however there was makeup on the door and the floor and the bathroom sink/ counter area could definitely stand a deep clean, and the paint on the bathroom ceiling was peeling. The full bottles of body wash, shampoo and conditioner were a plus. The swimming pool was cold and the hot tub was lukewarm which was very disappointing. There’s a card in the room that says if anything is needed to call the front desk, however when we called for linens for the pull out bed we were told to go get it by someone who wasn’t very pleasant over the phone which was disenchanting. We went down for breakfast around 9:50 and one of the employees very rudely while talking to another employee and restocking said loudly as we approached that people were coming for breakfast and it was 10am (it was New Year’s day) it was very off putting and intentional on her behalf because she also looked at us while making a notion towards the clock. We ended up just deciding to leave and buy breakfast elsewhere. Overall it was an ok experience as we were just staying overnight and went to King’s Dominion however, I can’t say I’ll be inclined to return. The room was ok except the aforementioned things and I think that if the staff were more attentive to the cleanliness and as pleasant as the employee who checked us in we would definitely return. Attitude can make or break a guest’s experience and in our situation it was a dealbreaker.
Horrible staff! Inconsistent policies. Horrible customer service.
The Holiday Inn was very clean and the staff was friendly also very close to restaurants, definitely recommend this place.
Loved the room. Very nice. Very clean. Nice folks.
Customer service was excellent as always. My biggest issue was our room reeked of cigarette smoke, which is out of character for Holiday Inn.
Was fairly close to attractions ; The pool was closed due to simple maintenance..
Very nice hotel. Have booked this hotel several times
On our way to our vacation we had an overnight stay from Saturday evening to Sunday morning. Our rooms were clean, staff helpful and pleasant, and we had a complete breakfast before continuing our travels.
Stay was great! However, there were a couple of negatives: The Bathroom Fan was very noisy to the degree that it woke us up at night when turned on. The Bedside Lamp was powered by a Wall Switch which of course, when turned off, cut power to the outlets and resulted in our devices not being charged.
We enjoyed our short stay. The pool and spa were very nice. Comfy beds. Good breakfast.
Liked everything. Stayed it one night. Comfortable beds.
Very nice & courteous staff! Location is excellent, however, rooms need a refresh for a $115/night stay. Some noise issues with I-95 freeway traffic nearby.
Located within a mile (2 km) of Randolph-Macon College, Holiday Inn Express Hotel & Suites Richmond North Ashland, an IHG Hotel is within 2 miles (3 km) of Ashland/Hanover Visitor's Center. This hotel has 115 rooms and welcomes guests with conveniences like free breakfast, an indoor pool, and a 24-hour gym.
Free buffet breakfast is included with your stay.
40-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Along with relaxing touches like rainfall showers and jetted tubs, bathrooms offer hair dryers and free toiletries. Other standard amenities include microwaves, coffee makers, and free local calls.
Guests of Holiday Inn Express Hotel & Suites Richmond North Ashland, an IHG Hotel have access to an indoor pool, a 24-hour gym, and free WiFi in public areas. If you decide to drive, there's free parking. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and securing valuables. Additional amenities include a spa tub, meeting rooms, and conference space.
It was close and convenient to a friends home
glad you had a good stay with us
Nice staff Clean large Suite Close to everything Love it I recommend this hotel to anyone and will stay here again.
glad you had a good stay
Breakfast was great, rooms were clean, many restaurants were very close to the hotel.
Thank you for taking the time to take our survey and we are happy you had a good stay
Good location. Relatively quiet and comfortable room. Cards in room about how important cleanliness is to the company…but room was not very clean. Potato chips on floor under the coffee table. Dirt on the bathroom door. Coffee spots in several places. TVs screens streaked from “cleaning”. At least the sheets appeared to be changed. Maybe bring Clorox wipes with next time?
Thanks for taking our survey we will address these concerns with the staff
When we checked one of the ladies was pleasant, the room was nice however there was makeup on the door and the floor and the bathroom sink/ counter area could definitely stand a deep clean, and the paint on the bathroom ceiling was peeling. The full bottles of body wash, shampoo and conditioner were a plus. The swimming pool was cold and the hot tub was lukewarm which was very disappointing. There’s a card in the room that says if anything is needed to call the front desk, however when we called for linens for the pull out bed we were told to go get it by someone who wasn’t very pleasant over the phone which was disenchanting. We went down for breakfast around 9:50 and one of the employees very rudely while talking to another employee and restocking said loudly as we approached that people were coming for breakfast and it was 10am (it was New Year’s day) it was very off putting and intentional on her behalf because she also looked at us while making a notion towards the clock. We ended up just deciding to leave and buy breakfast elsewhere. Overall it was an ok experience as we were just staying overnight and went to King’s Dominion however, I can’t say I’ll be inclined to return. The room was ok except the aforementioned things and I think that if the staff were more attentive to the cleanliness and as pleasant as the employee who checked us in we would definitely return. Attitude can make or break a guest’s experience and in our situation it was a dealbreaker.
We will address your concerns with the staff
Horrible staff! Inconsistent policies. Horrible customer service.
We are truly sorry that your stay with us was not a good one and we hope you will come back and give us another try
The Holiday Inn was very clean and the staff was friendly also very close to restaurants, definitely recommend this place.
we are so glad you enjoyed your stay and we look forward to seeing on your next visit
Glad you had a good stay