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Ramada Asheville / Biltmore West

2.5 out of 5.0

Recent guest reviews

The hotel was clean enough but the staff was unaccommodating

I visited the Asheville area around Thanksgiving. So, it seemed the price was a bit on the high side. Past the lobby, the interior of the hotel looked nice. However, I was given a room towards the back of the hotel. The room was overall clean, but the furniture, décor and fixtures were quite old...not as nice as in the pictures.

The hotel was clean, safe, and priced right. But, it's in rather bad repair. The restaurant (IHOP) isn't really a good fit.

Terrrrrrrrrible!!!!! Disgusting!!! (Bathtubs looked like someone took a dump in them, DO NOT WALK ON THE CARPET IN BARE FEET, room S.T.A.N.K.) Decrepit!!!! (Has not been updated in at least 10 years, other than new linens, busted walls, peeling wallpaper, dripping in the walls, can see past room flood damage) Overpriced!!! (not supposed to post room rate in here, so I will just say that the amount charged equaled a nice room with mini fridge, microwave, fluffy bed,and updated room. What you got was a scary room that looked like hookers and johns used it as a pay by the hour motel complete with smell) Do not get so jazzed about seeing the fall colors (which are not even close to peak at the moment because it has been so warm) that you give this piece of refuse your hard earned dollars. Wait to go or scour for something else! Will ruin your trip!

This is a great hotel. We love the indoor pool and hot tub. The staff is very nice. We will recommend this hotel to friends and family.

I thought the accommodations were a very good value for the money. I had my Grandson with me and he totally enjoyed the pool, arcade, putting green, and hot tub. I would stay again.

Hotel staff not very friendly. Public restroom in lobby was dirty at 11 am and still not cleaned by the following morning. Check out took forever finally just left key on counter because man on staff was too busy putting away pool cues and lady on the desk couldn't take time to acknowledge me waiting there!

I did like the IHOP attached. It was very convenient for dinner and breakfast. I don't recall ever seeing a smile from anyone at the reception desk. If you asked a question the answer given was given in such a manner as to say, "You don't know". I would recommend this only for a stop-over on a long journey, but then again a bit pricey for that.

This is an older motel with a very spacious lobby and has an indoor/outdoor pool with a hot tub. The price is rather high for this area. My main complaint is that the queen size beds that we booked were actually small twin beds.

I made an unscheduled stop in the middle of a rain storm. The front desk clerk was super nice and accommodating. There was no breakfast, as stated, but you get 10% off the restaurant next door. Found a roach in the toilet. Otherwise, this is comfortable and friendly.

This hotel is certainly a dated hotel which has received many updates over the year. The interesting covered common area for swimming and other activities creates a "fun spot" for everyone. It was a good blend of location, clean rooms, connected to an IHOP for those great breakfast selections. I preferred the IHOP over the standard - free breakfasts of other hotels. Can walk to the IHOP eat, and then check out. Plus 10% off showing the room key. Will use this location again.

Everything was as you would want in a place to stay. The room was large and clean, everything was in proper working order. The bed was comfortable and the comforter was divine to sleep under when I cranked up the AC. Staff was cordial and pleasant. Would stay again.

The hotel was fine although it needs some updating. The room door was all scratched as well as the tube. The biggest problems was that the room was advertised as coming with a free breakfast which did not happen. The desk attendant said they had been reporting that the room does not come with breakfast but it has never been changed

Pool was not working due to not being heated. Carpet was dirty with holes. There was no elevator. Room was freezing and the knobs on heaters were broken. Room was changed to warmer one in better repair. Was first room reserved for prepaid customers? IHOP did not have free breakfast as advertised. Get this hotel off your list please. $88.00 was wasted. I booked so I could swim after long car ride.

We found that we had to ask the front desk for such incidentals that should have been replaced with everyday maid service, such as toilet paper, a replacement bag for ice bucket..... The room was dirty and the light switches were filthy! We asked them several times for a bathroom 'sunlamp bulb', which would have been very nice considering it was very cold that weekend. I asked for a room change, but they would not accomodate us and the hotel was not completely booked. That is the least they could've done.

Check in was fast. they pulled up my reservation and it was pretty much what i was hoping for.

Easy to find location. Nice indoor and outdoor pool. Comfortable bed.

We were most impressed with the staff, their efficiency, and their friendliness and helpfulness. Our room was thoroughly cleaned each day; the towels and bedding were of high quality and always clean. It was easy to access the wi-fi service. The atrium was exceptionally spacious and well-furnished. The location of the hotel allowed us to access and attend all the activities we had planned. Thanks for a great stay at an affordable price!

I didn't like the fact that the sales representative booked me in an outside room. Fortunately the hotel had some indoor rooms available and I was much happier with that room. We were moved from our first room because we had a gigantic cockroach (this was a big buzzard) in our room. The room where we moved did not have a microwave and fridge which was a bummer. The beds were not very comfy and we checked into a room with double beds and a sleeper sofa but we only had enough washcloths for 2 people. The room was clean enough and close to restaurants. The hotel had continental breakfast on Sunday but not on Monday. The hotel was close to the interstate so it made for easy traveling. This was an older hotel and if I was in a pinch I would stay here again, but could get much better accommodations for a few extra bucks.

275 Smokey Park Hwy Asheville NC

Located in West Asheville, Ramada Asheville / Biltmore West is 2.2 mi (3.5 km) from Center for Spiritual Living and within a 10-minute drive of Bent Creek Experimental Forest. This hotel has 159 rooms and welcomes guests with conveniences like a restaurant, an outdoor pool, and an indoor pool. Antler Hill Village is also nearby.


Enjoy a bite to eat at IHOP, the hotel's onsite restaurant.


All of Ramada Asheville / Biltmore West's 159 air-conditioned rooms provide coffee makers, free local calls, and safes. Guests can expect to find free WiFi and TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Other standard amenities include ironing boards and desks.

Property features

Ramada Asheville / Biltmore West features an indoor pool, an outdoor pool, and a fitness center. You can put free parking to good use if you drive. The 24-hour front desk has staff always at the ready. Other amenities at this family-friendly hotel include free WiFi in public areas, 4 meeting rooms, and conference space.

Room options

Room, 2 Double Beds, Non Smoking (Atrium View)

Full 2 | Sleeps 4

Room, 1 King Bed, Non Smoking (Exterior View)

King 1 | Sleeps 2

Room, 2 Double Beds, Smoking (Exterior View)

Full 2 | Sleeps 4

Room, 1 King Bed, Smoking (Exterior View)

King 1 | Sleeps 2