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Recent guest reviews

The staff told me they had cappuccino machine available 24 hours a day. I ordered two first thing in the morning, the staff asked if i wanted the charge to be included in my room charges. There were no displays that showed price. My bill charged me 24.00 for two large cappuccino. Price Gouging much. Never will my travel include your establishments again. Ridiculous

I paid for a Mountain View room and only saw the Indigo Hotel out my window. My husband has cancer so I didn’t want to have move to another room so I told the staff at the reservation desk at check out. He was very nice and indicated that bc the reservation was through Orbitz they couldn’t adjust the amount we paid, but he could give us free parking .... $16 x 2 nights. Otherwise, it is a pretty hotel with friendly staff.

The property was clean, organized and the breakfast buffet was delicious. The roof top bar was a nice feature. Great affordable stay.

I loved the spaciousness of the hotel and that you could walk to everywhere downtown. The staff was super helpful and friendly. Plus, I loved the rooftop bar—great drinks, eats and view.

This is a great location. Everything is within walking distance from downtown. The hotel was extremely clean and quiet. Staff was helpful and friendly. Breakfast was perfect. Thank you for making our stay wonderful. A suggestion is to have an hour of the rooftop bar for guest of the hotel only. Beautiful sunsets.

Staff was so friendly! The room was gorgeous and the location could not be better. We were even given free breakfast, unexpectedly. Could not have been better!

Best part is the rooftop bar! Excellent walking location to all things downtown. Super friendly staff.

Very clean, friendly staff, nice pool, great breakfast. The best feature was the rooftop bar. Get there early to watch the spectacular sunset from the 9th floor--and the vegetables with chevre appetizer was really nice. We loved our stay at the Hyatt Place.

Close to downtown and interstate .......nice clean friendly service

The hotel was clean and very comfortable. The breakfast each day was delicious and inviting.

One of the staff used our bathroom while we were out, otherwise would have been a perfect stay. Great location as well

The Staff went out of their way to accommodate my early check-in. The view was outstanding! All of the staff very helpful.

Great place to stay in Asheville. The Montford Rooftop Bar was excellent- locally sourced food and beers.

Great place to stay. Lots of things to do in the area, walking distance to several things. If you didn't want to leave the hotel you wouldn't have to, good food and drinks, great staff. Hotel is very clean and nice.

Nice but a bit pricey. Don't like to pay to park - unnecessary. Bar closes early on weekdays.

Convenient. Good parking. Friendly staff. Nice clean room. Happy.

We had a great night at the Hyatt Place. 8 minute walk to all the downtown fun. Staff was great and upgraded our room because the room we booked wasn't quite ready. Breakfast was excellent. Missed to Roof Top Bar, but we'll get it next time

Nice hotel, close to downtown. Odors from the restaurant were noticeable in the 8th floor rooms

Haywood St Asheville NC

Hotel highlights

  • Walking distance to Pack Square
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Indoor pool

Located in Downtown Asheville, Hyatt Place Asheville/Downtown is adjacent to Asheville Convention and Visitors Bureau and within a 5-minute walk of other popular sights like Basilica of Saint Lawrence. This 3-star hotel welcomes guests with 140 rooms and conveniences like an indoor pool, a 24-hour fitness center, and free in-room WiFi.


Dining

You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. You can sip a beverage at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:30 AM to 10:30 AM.


Rooms

All 140 air-conditioned accommodations feature sitting areas. Guests can expect 42-inch TVs with cable channels, along with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer hair dryers and designer toiletries. MP3 docks, sofa beds, and refrigerators are also standard.


Property features

Guests of Hyatt Place Asheville/Downtown have access to an indoor pool, a 24-hour fitness center, and a rooftop terrace. Self parking is offered for USD 16.00 per night. The front desk is staffed 24/7 to help with luggage storage, concierge services, and dry cleaning/laundry. Additional amenities include free WiFi in public areas, a business center, and free newspapers.

Room options

Room, 1 King Bed with Sofa bed, Accessible, Bathtub

1 King Bed and 1 Double Sofa Bed | Sleeps 6

Room, 1 King Bed with Sofa bed (High Floor)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Room, 1 King Bed with Sofa bed, View

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Room, 1 King Bed with Sofa bed

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Hyatt Place Asheville/Downtown

Everyone (27) Couples (4) Family (12)
4
Family

The staff told me they had cappuccino machine available 24 hours a day. I ordered two first thing in the morning, the staff asked if i wanted the charge to be included in my room charges. There were no displays that showed price. My bill charged me 24.00 for two large cappuccino. Price Gouging much. Never will my travel include your establishments again. Ridiculous

By on Oct 9, 2020

Review comment responded on Oct 10, 2020

Thank you for your feedback. Can you please contact the hotel and provide the date of this purchase?

4
Partner Couples Family

I paid for a Mountain View room and only saw the Indigo Hotel out my window. My husband has cancer so I didn’t want to have move to another room so I told the staff at the reservation desk at check out. He was very nice and indicated that bc the reservation was through Orbitz they couldn’t adjust the amount we paid, but he could give us free parking .... $16 x 2 nights. Otherwise, it is a pretty hotel with friendly staff.

By on Oct 4, 2020

Review comment responded on Oct 10, 2020

Thank you so much for staying with us and sharing your feedback. I want to apologize for this issues that you experienced and will be sharing your feedback with the team to better improve our operations.

4
Family

The property was clean, organized and the breakfast buffet was delicious. The roof top bar was a nice feature. Great affordable stay.

By on Dec 31, 2019

Review comment responded on Jan 3, 2020

Thank you for staying with us and sharing your feedback!

5
Everyone

I loved the spaciousness of the hotel and that you could walk to everywhere downtown. The staff was super helpful and friendly. Plus, I loved the rooftop bar—great drinks, eats and view.

By on Nov 30, 2019

Review comment responded on Dec 16, 2019

Thank you for staying with us and sharing your feedback. We hope to see you again soon!

5
Partner Couples

This is a great location. Everything is within walking distance from downtown. The hotel was extremely clean and quiet. Staff was helpful and friendly. Breakfast was perfect. Thank you for making our stay wonderful. A suggestion is to have an hour of the rooftop bar for guest of the hotel only. Beautiful sunsets.

By on Oct 7, 2019

Review comment responded on Oct 9, 2019

Thank you so much for your awesome feedback! We are pleased to see that you enjoyed your stay and hope to see you again soon!

5
Family

Staff was so friendly! The room was gorgeous and the location could not be better. We were even given free breakfast, unexpectedly. Could not have been better!

By on Oct 1, 2019

Review comment responded on Oct 2, 2019

Thank you so much for staying with us and sharing your awesome feedback! We hope to see you again soon!

5
Family Family

Best part is the rooftop bar! Excellent walking location to all things downtown. Super friendly staff.

By on Jul 10, 2019

5
Everyone

By on Jul 5, 2019

5
Partner Couples Family

Very clean, friendly staff, nice pool, great breakfast. The best feature was the rooftop bar. Get there early to watch the spectacular sunset from the 9th floor--and the vegetables with chevre appetizer was really nice. We loved our stay at the Hyatt Place.

By on Jul 1, 2019

5
Family

Close to downtown and interstate .......nice clean friendly service

By on Jun 24, 2019

Review comment responded on Jul 3, 2019

Hi, we are so happy to read such a great review about Hyatt Place Downtown Asheville!

Hyatt Place Asheville/Downtown

199 Haywood St, Asheville, NC 28801
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