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Country Inn & Suites by Carlson Asheville W. Biltmore Estate

3.0 out of 5.0

Recent guest reviews

The staff and the facility was great. Would highly recommend to family and friends.

This hotel was very nice and the beds so comfy. Very convenient to shopping, food, gas, and highway.

Nice. Close to shopping, food, gas, and interstate. Very comfy beds.

Very nice newer hotel. Good breakfast. Not enough tissues in room.

Convenient near I 40...room could have been cleaner. Overall fairly pleasant.

Room too small for roll away bed we initially planned on asking for. Were told to put cases on extra pillows we requested, as staff member was too busy to do it. Weren't told week day hours for breakfast buffet were not the same as weekend so we missed breakfast.

Hotel room was clean and comfortable. The breakfast room was too small for the crowd. Breakfast food was okay, eggs were not real. Elevator motion felt like it was moving faster but in fact was slow. I had gotten out a few times by mistake thinking it was my floor. It would be helpful if there's a big floor level sign on the wall facing the elevator.

I stayed there for one night and had a pleasant experience. They have a nice breakfast and easy check in. All in all a good stay.

My sister and I had a lovely stay when we visited Asheville last weekend. The staff were so nice and accommodating. Even apologized for our room not being ready earlier than the appropriate check-in time. We were fine with it. The beds were so comfortable and I would have loved to bring one of the pillows home. If I ever come up to Asheville for another weekend, I'll most definitely stay here. Oh, and the complimentary breakfast went far beyond a continental breakfast set up. Delicious.

Great room size, clean, and comfortable. Easy reservations, easy check in and out. Great place to stay.

A bit out from downtown but nice hotel and reasonable rate. My 2nd time staying here.

We had a suite so it was a little more flexible. I like a firm bed but this was barely padded mattress. The rest of the time was great

Went for three nights. Rooms were big, beds were really comfortable, everything was very clean. Highly recommend.

Staff, rooms and breakfast were all wonderful. Even the coffee was better than I'd expected.

Good breakfast, nice ambiance, off of a quiet street. Friendly staff. Recommend going to Walk restaurant, casual but amazing food.

Super easy access to interstate and many restaurants close by, even several within walking distance.

We were very happy with our stay. The cost to value was good.

This hotel was the center point of everything we had planned for our trip. It was clean, relaxing, and quiet. There are no complaints for the hotel. I really enjoyed the stay!

We stayed here for a layover as we traveled to Charleston, SC for my son's Navy graduation. We stayed on the way down and again on the way back. Although, it seemed like some of the rooms could use a little updating, the rooms were clean and the beds were comfortable. The bathroom had a very nice, very large vanity which helps to keep toiletries in order. There was a free full breakfast which was just ok. powdered eggs and overdone sausage. The waffles were good! Also would have like to see biscuits and gravy which seems to be the standard in the south. This hotel was a good value and I would stay here again!

Great work by Amanda. Hotel was clean and ready for our stay. Our family arrived late in the evening, but everything was ready when we arrived.

Room options

Studio Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator

King 1 | Sleeps 4

Suite, 1 King Bed, Non Smoking, Refrigerator (1 Bedroom)

King 1 | Sleeps 4

Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

King 1 | Sleeps 4

Suite, 1 King Bed, Non Smoking, Jetted Tub

King 1 | Sleeps 3

Guest reviews for Country Inn & Suites by Carlson Asheville W. Biltmore Estate

Everyone (20) Couples (76) Business (9) Family (42) Friends (15) Other (8)
5

location was great

Everyone

The staff and the facility was great. Would highly recommend to family and friends.

By , from Atlanta Georgia on Nov 11, 2017

5

nice

Everyone

This hotel was very nice and the beds so comfy. Very convenient to shopping, food, gas, and highway.

By , from Asheville NC on Oct 7, 2017

5

nice. close to shopping, food, gas, and interstate

Everyone

Nice. Close to shopping, food, gas, and interstate. Very comfy beds.

By , from Ashville NC on Oct 7, 2017

5

good value, nice hotel

Everyone

Very nice newer hotel. Good breakfast. Not enough tissues in room.

By on Sep 11, 2017

4
Everyone

Convenient near I 40...room could have been cleaner. Overall fairly pleasant.

By on Aug 17, 2017

2

disappointed in small room size

Everyone

Room too small for roll away bed we initially planned on asking for. Were told to put cases on extra pillows we requested, as staff member was too busy to do it. Weren't told week day hours for breakfast buffet were not the same as weekend so we missed breakfast.

By , from Charlotte, NC on May 18, 2017

Review comment responded on May 21, 2017

Thank you for reaching out and writing your review. We are sorry to know that you were not satisfied with the size of your room as well as the service you received from our staff during your stay. This is certainly not the kind of experience we would like for our valued guests to have. Your feedback is valued and will be used to consider improvements in the future. It is our hope that your next stay would be a pleasurable one.

3

hotel room good

Everyone

Hotel room was clean and comfortable. The breakfast room was too small for the crowd. Breakfast food was okay, eggs were not real. Elevator motion felt like it was moving faster but in fact was slow. I had gotten out a few times by mistake thinking it was my floor. It would be helpful if there's a big floor level sign on the wall facing the elevator.

By , from Raleigh, NC on Apr 9, 2017

4

nice hotel near the highway.

Everyone

I stayed there for one night and had a pleasant experience. They have a nice breakfast and easy check in. All in all a good stay.

By on Mar 2, 2017

5

wonderful

Everyone

My sister and I had a lovely stay when we visited Asheville last weekend. The staff were so nice and accommodating. Even apologized for our room not being ready earlier than the appropriate check-in time. We were fine with it. The beds were so comfortable and I would have loved to bring one of the pillows home. If I ever come up to Asheville for another weekend, I'll most definitely stay here. Oh, and the complimentary breakfast went far beyond a continental breakfast set up. Delicious.

By , from Charlotte, NC on Nov 15, 2016

5

excellent customer service with convenient locatio

Everyone

Great room size, clean, and comfortable. Easy reservations, easy check in and out. Great place to stay.

By on Nov 3, 2016