Skip to main content
Beginning of main content

Country Inn & Suites By Carlson Asheville Downtown Tunnel Rd

3.0 out of 5.0

Recent guest reviews

Do you say something very nice new hotel with very attentive service personnel. I highly recommend this hotel for everybody. Excellent value for the money.

Good location and very clean! Staff was very helpful and polite.

This hotel is very clean and the staff are all very friendly. The pool, while a little small, was very clean and well maintained. But the breakfast was fantastic! There were so many options from sausage, to omelettes, to cereal, to waffles, to potatoes, it was hard to know what to choose. And it was all warm and very appetizing.

We had a great experience. We love the breakfast. Workers were kind.

This hotel was a pleasure to stay in. It had been newly renovated, and was clean & beautiful. Our room was very large & the staff was very friendly. I would recommend this hotel to anyone traveling into the area for business or leisure.

Three girlfriends enjoyed our 3 night stay! Complimentary breakfast and all day cookies and coffee were wonderful additions!

A very clean hotel, the staff very efficient and welcoming

This is the nicest motel I have stayed in in a long time. The price was good, the staff very friendly, the room was large, beds comfortable, pool and hot tub very clean and nice, it has a small gym and the breakfast had lots of variety and the food was delicious. I can't say how much I enjoyed our stay after a long day of driving. Wonderful experiene.

This hotel seemed new. Our room was spacious and clean. Beds were not too hard or soft and had down duvets. Breakfast included hot items - eggs, sausage, potatoes. Parking is free, and the hotel was easy to find. Our only problem was there were no roll away cots allowed. We did not know this in advance, and my daughter had to sleep on a chair/bench contraption because an extra bed was not allowed. We did not exceed the number allowed in the room, just have one family member who needs their own bed.

let voicemail ane 3 messages for manager. he never contacted me.

Nice Hotel, close to campus, good breakfast, nice pool and whirlpool, good price. I would recommend and stay again,

My husband & I had a 3 night stay at the Tunnel Rd/ Downtown Asheville Country Inns & Suites over the Thanksgiving week- visiting our daughter who lives in Asheville. The hotel served our purposes perfectly It was convenient to her home in Chun's Cove-and the Biltmore & downtown attractions. We found the lodging most comfortable, roomy, with a well fitted breakfast bar, and a welcoming indoor pool and hot tub spa. We would certainly consider staying here on our return visits to Asheville.

Not customer service oriented. Not willing to work with customers. Unfair experience and I'll consider other hotels next time.

I will never stay here or any of the hotel brand. Poor customer service and and unreasonable staff decisions being made.

Small hotel, very clean and comfortable. The free breakfast and swimming pool a real plus.

Great location. Close to restaurants and Mall. Friendly staff.

Stay was ok hotel is a little dated but clean. A/C was a little noisy however overall stay was fine.

Would diffinately recommend this motel. Very clean and good variety for breakfast

Comfortable bed.. Modern furnishings, good breakfast

199 Tunnel Rd Asheville NC

Hotel highlights

  • Walking distance to Asheville Mall
  • Free hot/cold buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Located within a 5-minute walk of Asheville Mall, Country Inn & Suites By Carlson Asheville Downtown Tunnel Rd is within a 15-minute stroll of Innsbruck Mall. This 3-star hotel has 74 rooms and welcomes guests with free breakfast, an indoor pool, and free in-room WiFi. Also nearby are Pack Square and Asheville City Hall.


Dining

Free hot/cold buffet breakfast is included with your stay.


Rooms

Country Inn & Suites By Carlson Asheville Downtown Tunnel Rd's 74 rooms are air-conditioned and provide microwaves, refrigerators, and coffee makers. Guests can enjoy free WiFi and cable TV. Free local calls, hair dryers, and ironing boards are other standard amenities.


Property features

At Country Inn & Suites By Carlson Asheville Downtown Tunnel Rd, guests enjoy features like an indoor pool, a fitness center, and a spa tub. Free parking is available if you drive. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, conference space, and coffee/tea in a common area.

Room options

Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Suite, 1 King Bed with Sofa bed, Non Smoking (1 Bedroom)

King 1 | Sleeps 4

Studio Suite, 1 King Bed with Sofa bed, Non Smoking

King 1 | Sleeps 4

Room, 1 King Bed, Accessible, Non Smoking

King 1 | Sleeps 2

Guest reviews for Country Inn & Suites By Carlson Asheville Downtown Tunnel Rd

Everyone (22) Couples (40) Business (9) Family (27) Friends (10) Other (4)
5

very nice hotel in the middle of downtown ashville

Everyone

Do you say something very nice new hotel with very attentive service personnel. I highly recommend this hotel for everybody. Excellent value for the money.

By , from Lakewood Ranch Florida on Nov 18, 2017

Review comment responded on Nov 21, 2017

We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.

5
Everyone

Good location and very clean! Staff was very helpful and polite.

By on Nov 2, 2017

Review comment responded on Nov 6, 2017

Thank you for the incredible rating! We look forward to your next visit!

5

great location and fantastic breakfast

Everyone

This hotel is very clean and the staff are all very friendly. The pool, while a little small, was very clean and well maintained. But the breakfast was fantastic! There were so many options from sausage, to omelettes, to cereal, to waffles, to potatoes, it was hard to know what to choose. And it was all warm and very appetizing.

By , from Raleigh, NC on Oct 30, 2017

Review comment responded on Nov 4, 2017

We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.

5

nice hotel close to downtown and mall

Everyone

We had a great experience. We love the breakfast. Workers were kind.

By , from Dalton, Ga on Oct 11, 2017

Review comment responded on Nov 4, 2017

We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.

5

exceptionally clean & comfortable!

Everyone

This hotel was a pleasure to stay in. It had been newly renovated, and was clean & beautiful. Our room was very large & the staff was very friendly. I would recommend this hotel to anyone traveling into the area for business or leisure.

By , from NY, NY on Sep 25, 2017

Review comment responded on Nov 7, 2017

We are pleased to learn that you enjoyed your stay. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area. Thank you so much for the recommendation.

4

nice hotel convenient to the sights

Everyone

Three girlfriends enjoyed our 3 night stay! Complimentary breakfast and all day cookies and coffee were wonderful additions!

By , from Kernersville, NC on Aug 23, 2017

Review comment responded on Aug 27, 2017

We are glad you enjoyed the breakfast and complimentary cookies! Come back anytime!

4

asheville hotel

Everyone

A very clean hotel, the staff very efficient and welcoming

By , from St Petersburg, FL on Jul 29, 2017

Review comment responded on Aug 28, 2017

On behalf of our entire staff at Country Inns & Suites we thank you for your business and we hope to see you again when your travels bring you back to the area!

5

wonderful stay

Families

This is the nicest motel I have stayed in in a long time. The price was good, the staff very friendly, the room was large, beds comfortable, pool and hot tub very clean and nice, it has a small gym and the breakfast had lots of variety and the food was delicious. I can't say how much I enjoyed our stay after a long day of driving. Wonderful experiene.

By , from North Carolina on Jun 9, 2017

5

clean, calm hotel near biltmore

Everyone

This hotel seemed new. Our room was spacious and clean. Beds were not too hard or soft and had down duvets. Breakfast included hot items - eggs, sausage, potatoes. Parking is free, and the hotel was easy to find. Our only problem was there were no roll away cots allowed. We did not know this in advance, and my daughter had to sleep on a chair/bench contraption because an extra bed was not allowed. We did not exceed the number allowed in the room, just have one family member who needs their own bed.

By , from Virginia on Feb 26, 2017

Review comment responded on Mar 6, 2017

Hello Becca, Thank you so much for taking the time to leave us a four star review! We're very pleased you enjoyed your stay with us at the Country Inn & Suites. We're very sorry to hear your child had to sleep on a chair/bench contraption...hopefully our front desk offered you extra pillows and blankets! Unfortunately because of fire safety codes roll-away beds aren't allowed in our rooms. We hope to see you again!

2

housekeeping did not come. horrible!

Everyone

let voicemail ane 3 messages for manager. he never contacted me.

By on Feb 24, 2017

Review comment responded on Feb 27, 2017

We are sorry for the inconvenience you incurred at the hotel regarding housekeeping service. The Front Desk Manager mentioned in the conversation she had with you. That the room had a DND (Do Not Disturb) sign on the door. We are not allowed to enter rooms that have Do Not Disturb signs.