Skip to main content
Beginning of main content

Recent guest reviews

Stayed here for 4 nights. Staff is very friendly, rooms were clean, beds were comfy some restaurants and stores are in walking distance.. McDonald’s is literally next door and 24 hrs. This hotel is affordable and decent.

I liked the location, but the parking was difficult to park, it was flooded also

The property is close to national airport and not very expensive. I cannot think of anything else to say positive about it. It is difficult to get into an out of, but that’s the nature of the locations I can’t really blame the property but you need to know this. The facility itself is sadly run down, many things don’t work. Our air conditioner was lame and we needed it. They do not service the rooms. Maybe this is a Covid thing but they don’t tell you that when you check in, so when you need towels and coffee you don’t know what to do. And since the phone doesn’t work, calling the front desk is difficult. We complained about the phone and that our iron was nasty. They sent us a new iron but the phone was never taken care of in two days. The worst part is one something you count on is the airport shuttle. Unlike every other hotel in the area, the shuttle does not visit the three hotel shuttle spots at National. It only visits terminal B regularly and only visits the shuttle spots at A and C when guests have called in to say “please come and pick me up at terminal A/C.” Of course, when you’re coming in, you don’t know this. You walk to the hotel shuttle stand, and see other shuttles including another Holiday Inn, come and go.After waiting 20 minutes, I called the hotel to ask and they said it runs every 30 minutes but DID NOT ASK me where I was, so at 8:10 I SAW their shuttle on the ramp leaving. When I called again they told me I had to GET to Terminal B. Unacceptable.

It was very convenient for a short stay super close to the airport. Staff were friendly.. clean

Pleasant staff.

The young man that checked us in, had great customer service skills. Very respectful and helpful...

It's a good hotel to visit

I would like it if the parking was free.

Shower Doesn’t Get Hot Water// Only Half A Roll Of Tissue// Stuff From Previous Occupants Left In Room// Walls Have Holes And Rips// Tv Speakers Crack And Fade Out On All Channels//

Rooms could use a little bit of updating - my shower head was hanging by a thread but overall it was good

It was all around a great experience. The staff was super helpful and it was super easy getting to and from the airport! I will be back to visit again!

Nice hotel and staff close to the city, easy access

Great location, but I didn’t like the parking garage.

Great stay for the price. No complaints at all from me

Hotel clerks were awesome, they worked with me for late checkout. Couldn’t ask for better service

It was close to what we had to do. Every staff person we met were cheerful and sensitive to my needs

Close to airport with vehicle parking and shuttle that’s why we stayed there

Richmond Highway Arlington VA

Hotel highlights

  • Close to Fashion Center at Pentagon City
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Free airport shuttle

Located in Crystal City within a mile (2 km) of Fashion Center at Pentagon City, Holiday Inn National Airport/Crystal City, an IHG Hotel is within a few miles (5 km) of other popular sights such as Arlington National Cemetery. This 3.5-star hotel has 280 guestrooms and offers conveniences like 2 restaurants, free in-room WiFi, and a free airport shuttle.


Dining

Enjoy dining at one of 2 onsite restaurants including Fresh Kitchen, which specializes in American cuisine. Savor a meal from the comfort of your room with room service, or make new friends over drinks at the bar/lounge.


Rooms

All 280 recently renovated rooms provide refrigerators, coffee makers, and free newspapers. Guests can expect 32-inch flat-screen TVs with satellite channels and pay movies, along with free WiFi and wired Internet. Beds are dressed in pillow menus and bathrooms offer hair dryers and free toiletries. Laptop-compatible safes, phones, and ironing boards are other standard amenities.


Property features

Holiday Inn National Airport/Crystal City, an IHG Hotel features free WiFi in public areas, a conference center, and a 24-hour business center. If you drive, self parking is USD 28 per night, or you can take advantage of the free airport shuttle (available on request). The 24-hour front desk has multilingual staff ready to assist with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include a computer station, free newspapers, and laundry facilities.

Room options

Standard Room

1 Double Bed | 1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Room, 1 King Bed, Accessible, Non Smoking (Mobility)

1 King Bed | Sleeps 3

Room, 1 Double Bed, Non Smoking

1 Double Bed | Sleeps 2

Guest reviews for Holiday Inn National Airport/Crystal City, an IHG Hotel

Everyone (39) Couples (6) Family (21)
3
Partner Couples Friends

Stayed here for 4 nights. Staff is very friendly, rooms were clean, beds were comfy some restaurants and stores are in walking distance.. McDonald’s is literally next door and 24 hrs. This hotel is affordable and decent.

By on Jul 21, 2021

4
Family

I liked the location, but the parking was difficult to park, it was flooded also

By on Jul 15, 2021

2
Business Business

The property is close to national airport and not very expensive. I cannot think of anything else to say positive about it. It is difficult to get into an out of, but that’s the nature of the locations I can’t really blame the property but you need to know this. The facility itself is sadly run down, many things don’t work. Our air conditioner was lame and we needed it. They do not service the rooms. Maybe this is a Covid thing but they don’t tell you that when you check in, so when you need towels and coffee you don’t know what to do. And since the phone doesn’t work, calling the front desk is difficult. We complained about the phone and that our iron was nasty. They sent us a new iron but the phone was never taken care of in two days. The worst part is one something you count on is the airport shuttle. Unlike every other hotel in the area, the shuttle does not visit the three hotel shuttle spots at National. It only visits terminal B regularly and only visits the shuttle spots at A and C when guests have called in to say “please come and pick me up at terminal A/C.” Of course, when you’re coming in, you don’t know this. You walk to the hotel shuttle stand, and see other shuttles including another Holiday Inn, come and go.After waiting 20 minutes, I called the hotel to ask and they said it runs every 30 minutes but DID NOT ASK me where I was, so at 8:10 I SAW their shuttle on the ramp leaving. When I called again they told me I had to GET to Terminal B. Unacceptable.

By on Jul 3, 2021

Review comment responded on Jul 15, 2021

Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn NATIONAL AIRPORT/CRYSTAL CITY. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at or stacie.bladen@bfsaul.com. Sincerely, Stacie B Assistant General Manager

3
Business Business

It was very convenient for a short stay super close to the airport. Staff were friendly.. clean

By on Jul 2, 2021

Review comment responded on Jul 15, 2021

Thank you for taking the time to share your feedback and recognizing how wonderful our location is! We truly appreciate the comments and hope to see you again! Have a wonderful day Stacie B. Assistant General Manager

5
Everyone

By on Jun 26, 2021

5
Partner Couples

Pleasant staff.

By on Jun 24, 2021

Review comment responded on Jul 21, 2021

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Stacie B Assistant General Manager

5
Family

The young man that checked us in, had great customer service skills. Very respectful and helpful...

By on Jun 15, 2021

Review comment responded on Jun 16, 2021

thank you

4
Business Business

It's a good hotel to visit

By on May 22, 2021

Review comment responded on Jun 16, 2021

Thank you.

5
Partner Couples Family

I would like it if the parking was free.

By on Apr 13, 2021

Review comment responded on Apr 26, 2021

Thank you for choosing to stay with us and the feedback! We hope to see you again and have a wonderful day. Sincerely, Stacie B. Assistant General Manager

1
Everyone

Shower Doesn’t Get Hot Water// Only Half A Roll Of Tissue// Stuff From Previous Occupants Left In Room// Walls Have Holes And Rips// Tv Speakers Crack And Fade Out On All Channels//

By , from California on Jan 12, 2021

Holiday Inn National Airport/Crystal City, an IHG Hotel

2650 Richmond Highway, Arlington, VA 22202
url importing http://www.orbitz.com/Washington-Hotels-Holiday-Inn-National-Airport/Crystal-City,-an-IHG-Hotel.h21811-p2.Hotel-Reviews
There was an error importing /Washington-Hotels-Holiday-Inn-National-Airport/Crystal-City,-an-IHG-Hotel.h21811-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Washington-Hotels-Holiday-Inn-National-Airport/Crystal-City,-an-IHG-Hotel.h21811-p2.Hotel-Reviews

Frequently asked questions