It was keep to check in
Rooms were very clean and the bed was extremely comfortable. Our curtains had a rip in them and apparently to accommodate the large AC unit they cut the left side of the curtains short and a lot of light got in. The AC unit did not seem to ever kick on and the room got very hot at night. Also we went to the market at 9:15 am where you were supposed to be able to get hot breakfast food to go and they said they were out of everything. The staff did their best to accommodate with what they had available to them though and were very friendly.
Customer service was very slow and unprofessional.
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Great place!
The hotel is in a great neighborhood very close to large malls with many dining options. Also close to some awesome playgrounds.
The person in the counter was very friendly.
Its so easy to dining, shopping, and metro
No free parking and confusing property Rooms not like the other double trees I’ve been to No thanks
hassan checked us in and has been helpful throughout our evening. the staff all around has been great. the food is good, but could be better/more plentiful for the price. skyroom is a great experience. would definitely stay here again if in the area for a short layover.
We enjoyed the location and cleanliness of the room
Located in Crystal City, DoubleTree by Hilton Washington DC - Crystal City is within a mile (2 km) of popular sights such as Pentagon and Arlington National Cemetery. This 4-star hotel has 627 guestrooms and offers a 24-hour gym, a free airport shuttle, and a 24-hour business center.
Enjoy dining at one of 2 onsite restaurants including Cafe Restaurant, which specializes in American cuisine. Order from room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/cafe. Full breakfast is offered for a fee each morning from 6 AM to 10 AM.
Guests can expect WiFi, wired internet, and 37-inch LCD TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Refrigerators, coffee makers, and safes are also standard.
At DoubleTree by Hilton Washington DC - Crystal City, guests have access to a 24-hour gym, free WiFi in public areas, and meeting rooms. If you drive, self parking is USD 46 per day, or you can take advantage of the free airport shuttle at scheduled times. The 24-hour front desk has multilingual staff ready to assist with securing valuables, concierge services, and luggage storage. Additional amenities include conference space, a 24-hour business center, and a computer station.
Your rating has filled our team with joy and gratitude. Knowing that we exceeded your expectations and left a lasting impression during your stay brings us great satisfaction. Our dedicated team takes immense pride in delivering outstanding guest experiences, and your kind words motivate us to keep raising the bar. Thank you sincerely, and we can't wait to have you back soon!Regards, Stephanie Voutselakos, GM
I am disappointed to learn that your experience with us was not what we had hoped for you. We are dedicated to delivering the best possible hospitality experience - with unrivaled service, impeccable rooms, and unforgettable experiences. We believe in the power of our people and the culture we've established, and that's what sets us apart in our ability to quickly fix any issues so that our guests can get back to a wonderful stay. Your satisfaction is our top priority, and our hotel management will assess every aspect of your stay in detail. I want to express my apologies for not meeting your expectations during your stay. I hope you will consider giving us another opportunity to show you our property at its finest.Regards, Stephanie Voutselakos, GM
It was keep to check in
Hello Montey,Thank you for reviewing your visit to our DoubleTree by Hilton Washington DC Crystal City. We take feedback such as yours very seriously as we are continually striving to elevate our guests' experience. Of course, it is always our desire for a guest's visit to be faultless from start to finish and so we apologize if we came short of exceeding your expectations.We really appreciate your comments and look forward to welcoming you back in the near future.Best,Stephanie Voutselakos, GM
Rooms were very clean and the bed was extremely comfortable. Our curtains had a rip in them and apparently to accommodate the large AC unit they cut the left side of the curtains short and a lot of light got in. The AC unit did not seem to ever kick on and the room got very hot at night. Also we went to the market at 9:15 am where you were supposed to be able to get hot breakfast food to go and they said they were out of everything. The staff did their best to accommodate with what they had available to them though and were very friendly.
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us, and it will further assist us in raising our high levels of service. While we do our best to always deliver a great experience, it appears experienced some missteps that caused you some frustration. It is our goal to ensure that we deliver an inviting, comfortable, and personalized experience. Please be assured that your feedback is important to us and will be used to ensure we are always refining and expanding the service we deliver to our valued guests. However, it sounds like the rest of your stay was enjoyable! I am so glad you chose us for your stay. I hope you can give us another chance in the future to show you how wonderful our property really is.Regards, Scott Ward, GM
Customer service was very slow and unprofessional.
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us, and it will further assist us in raising our high levels of service. While we do our best to always deliver a great experience, it appears experienced some missteps that caused you some frustration. It is our goal to ensure that we deliver an inviting, comfortable, and personalized experience. Please be assured that your feedback is important to us and will be used to ensure we are always refining and expanding the service we deliver to our valued guests. However, it sounds like the rest of your stay was enjoyable! I am so glad you chose us for your stay. I hope you can give us another chance in the future to show you how wonderful our property really is.Regards, William Tarquino, GM
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I'm so sorry to hear that your stay with us was not the best it could have been. Our goal is to make every stay a truly memorable one - with superior service, spotless rooms, and exceptional experiences. We believe in providing an exceptional experience to our guests, and our culture and team members are what allow us to resolve any issues quickly and get our guests back to their amazing hotel experience. Your satisfaction is our top priority, and our hotel management will assess every aspect of your stay in detail. I am truly regretful that we let you down, but I hope you will give us another chance in the future to provide you with the exceptional experience you deserve.Regards, William Tarquino, GM
Great place!
Thank you for rating us so highly! Your 5-star feedback warms our hearts and validates the efforts we put into making your stay exceptional. We're thrilled that we met your expectations and left a positive impression on you. Your satisfaction fuels our passion for hospitality, and we eagerly anticipate the pleasure of serving you again, ensuring that your next stay is even more memorable than the last.Regards, Scott Ward, GM
We are overjoyed by your generous rating! Your 5-star feedback means everything to us, and it affirms that our dedication to providing outstanding service is paying off. It was an absolute pleasure hosting you, and we're eagerly counting down the days until we have the opportunity to exceed your expectations once again, making your next stay truly unforgettable.Regards, Scott Ward, GM
The hotel is in a great neighborhood very close to large malls with many dining options. Also close to some awesome playgrounds.
I'm thrilled to learn your recent stay with us was practically perfect in every way! Thank you very much for your rave review! We do have an enviable location - you really can’t beat the fact that we are so close to the best that our area has to offer. I am especially happy to know you had such wonderful experiences with our hotel staff, as we are always striving to provide the highest level of Guest service. Regards, Scott Ward, GM
Thank you for your fantastic rating! It brings us great joy to learn that you appreciated everything about our hotel. We uphold high standards when it comes to the cleanliness of our property and the excellence of our service. Your feedback is a clear indication that we are on track in our quest to create unforgettable guest experiences. We're already excited for your return visit in the near future.Regards, Stephanie Voutselakos, GM