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Holiday Inn Andorra

5.0 out of 5.0

Recent guest reviews

Just returned from a 5 day ski trip and had a great time, Our room was lovely and clean, big with plenty of towels (and teaspoons). Slept very well as inner door kept out noise of corridor and didn't hear any movement from upstairs. Food was varied and my very fussy son didn't complain once, desserts were the best though, lots of choice. Free water at the dinner table would have been nice but not a deal breaker, they've got to make money somewhere. The shuttle bus did leave early one day but a taxi cost a tenner so not the end of the world, just make sure you're early and remember to book in advance. The hotel clearly read reviews as a member of staff was overseeing shuttle bus service in the morning, Highlight of our stay was Frank, always available and always happy to help. We will be returning for another cheap ski holiday. Would have liked to have turned heating off as 19 degrees all night did get a bit sweaty but that was probably me being stupid!

My partner & I have just spent 4 nights at The Holiday Inn, Andorra as part of a ski package & have very mixed views of the hotel. All started well.. we were expected, the receptionist was polite & our double room huge.. very comfy with king sized bed & lounging area. Unfortunately the view is a bit boring.. an apartment block where the residents opposite can see straight into your room. It then started to go wrong.. the hotel was full of young families.. not the hotels fault I admit but the children were allowed to run riot totally unsupervised. one evening we had a group of six children 'skating' on the laminate flooring in our corridor outside our room screaming their heads off. The same group then constantly stood & pushed the lift button calling the lift to their floor to annoy other guests. Kids were also allowed to run freely in & out of the dining room whilst guests were eating without one word of chastisement from the hotel or their parents.. Whilst on the subject of the dining room... it doesn't open for dinner until 8pm. On our first night we went down for 8 having been travelling all day & hungry only to find a huge queue of customers waiting to be seated. We had to wait about 20 minutes to be shown to our table which was tiny & situated right next to the buffet counter. We then had to endure countless other guests, banging into our elbows as we tried to eat our food. Needless to say we didn't hang around. The room itself looks tired with drab furnishings & old tables & chairs.. it is also extremely noisy with voices echoing & chair legs being dragged across the floor... we couldn't even hold a conversation sitting next to each other. There are huge light shades situated over most tables which you hit your head on every time you get up. The restaurant is far too small for the number of guests. The tables are so crammed in you feel like you are sitting with the guests next to you.. & it's a conveyor belt of diners all night. We resorted to eating about 10pm each night in order to get a decent seat & be able to hear each other talk. The tables are wiped down after each set of diners but any waste food is just pushed off the table top onto the floor. Any food that lands on the seats is then wiped off with the same cloths used to clean the tables tops. For some strange reason there are no tea spoons in the room. You have to stir your tea/coffee with desert spoons? Last night a glass was broken in the dining room & wasn't even cleared up.. my partner accidentally stood on a small piece of broken glass which pierced his thin soled shoes cutting his foot. The food is average.. there is plenty of choice but is mostly tepid & the stack of help yourself plates are always cold. The first night we asked for a jug of tap water with our meal.. we were given what appeared to be tap water but our room number was taken so that we could be charged for it. Dinner plates are whisked away from you by the waiters as you eat your last mouthful.. even if your partner is still eating. I'm guessing this is to get you out of the room quicker & allow more guests in. The complimentary ski bus is like a cattle market every morning.. guests pushing in & fighting to get on the bus only to be told that most are on the wrong bus (there are two) & would need to get off again. Could a member of staff not be stationed at the coach entrance checking that the correct guests are getting on the correct coach .. it would then be able to leave on time & not half an hour late. So all in all not the best experience.. a few small improvements could make all the difference. Hopefully the above comments will help. .

All the staff here are very pleasant and helpful. The room was spacious and comfortable. Buffet meals provided something for everyone, though not as hot as we would have liked. Overall a good stay and would return.

We had a great stay at the Holiday Inn Andorra - we loved our first night so much we asked to stay another night in the same room! My husband and I and our two young children had two rooms as the toddler doesn't sleep well, which obviously gets pretty expensive, and reading other reviews it seems some people find 99euro deals for dinner, bed and breakfast?! I can only find a minimum of 125EUR for bed and breakfast (we paid far more than this but only booked a few days in advance for the first night) - how do they find these deals? The rooms are great, lovely and big and clean, and the big news for families is the PLAYROOM in the basement! It's like a little soft play place, our children loved it, there's also a kids room opposite where there was supposedly someone who did art with the kids (our daughter was very excited about this) but when we went the lady was sitting in the corner reading and didn't look up, so we just did colouring together. I asked at reception for some more paper for her to draw and was told it wasn't possible! Breakfast is good, dinner is good too, but both are expensive (16EUR each adult breakfast, 25EUR each adult dinner), but ideal for families that want to stay in the hotel. All in all we'd love to come back if we can find one of these good rates!

Me and my boyfriend stayed at the hotel for 5 days. Oveall we had an amazing stay. The reception staff along with the dining room staff were incredible. They went above and beyond to fulfill all our needs. The dinner was quite good and even though we keep kosher we found something to eat every night. Our suite was comftable and very clean. We also got a much needed massage, which was great! The pool and jaccuzi area were quite small but, if you don't go at peek time there is plenty of room. I would highly reccomend staying here.

The best thing about the holiday inn in Andorra is that the bed was comfortable and I slept well. The rest of the experience was average. The room was very long and narrow with poor space utilisation such that the end of the built in couch was so close to the desk that there was no room to actually sit at the desk. The bedside reading lights were of the flexible kind but so old they wouldn’t stay in position as reading lights so were useless for their original function. The public areas all look old fashioned. Breakfast was fine with a good selection of cold meats, cheeses and cooked foods. I assume there are better places to stay in Andorra.

We stayed one night in a room for four, two large doublebeds. Comfortable beds, blackout curtain, nice bathroom. Very good breakfast with lots of choices. We parked our car in the garage under the hotel, easy to reach by elevator. The old Town was within a short 5 min walk, main shopping street a 10 min walk. Would recommend this hotel.

My husband and I had an overnight stay here on our driving trip through the Pyrenees. We had just driven in from Barcelona when my husband discovered that his passport was missing. The staff went out of their way to be of assistance. Even calling back to Barcelona where he had last seen the passport. The Manager Fran, made several phone calls to help us locate it. We were very grateful. The room was large and very comfortable. Our hotel breakfast, which was included, was outstanding in both quality and variety. We would highly recommend this hotel! This will be out go-to hotel when back in Andorra!

When we arrived the hotel parking was full so we had to use offsite. Nobody to help with the bags which is a struggle with 2 kids. Then when we check in I am told we have been upgraded to a kids suite (which was the room that we booked anyway)! Then we tried to order room service as the restaurant does not open until 8 pm (which is not great for go to bed then). They said they would call us back as they did not speak English, but never did, so we walked in the snow to McDonalds :( I thought the front desk would redeem themselves when I asked to help book a husky ride but they screwed that up too so we never went. The hotel is very tired and the service is lower than what I would expect from a regular Holiday Inn, let alone a “5 star one”. The pool is very small and it is mandatory to wear a swim cap, which you just pay for or get kicked out the pool! I see their 5 star accreditation is coming from a local Andorra certification (it’s on the front door) so I imagine if/when a external body reviews it I expect it will get a proper rating or 3 stars. I read reviews before I came here so modified my expectations, but they still significantly disappointed.

Thanks to our Platinum Elite status, we were upgraded to a lovely 6th floor room – where the bathroom was bigger than any of the hotel rooms where we’ve stayed on our whole trip ! (Actually, the toilet/bidet room was larger than most of the other bathrooms !) This is a description of room 614. So, let’s start with the bathroom – glass shower stall, separate toilet room and a Jacuzzi tub big enough to fit two people. The room was clad in marble with glass and chrome accents, loaded with plenty of thick towels and an assortment of amenities, as well as a pair of plush terry bathrobes. Dove branded shampoo/conditioner and shower gel are dispensed from squeeze bottles mounted in the shower and in the tub. The bedroom was probably three or four times larger than the average hotel room, with a king size bed and sitting area of couch, chairs and cocktail table; it looks like the couch pulls out either as a sofa bed or trundle. This room could comfortably house a family of four without anyone feeling cramped. The adjoining (connected) room opened into the anteroom so there is privacy in the bedroom if you choose that option. The room is nicely decorated with photos o the local ski area. Given that this is a town for skiers, I am especially amazed at the good condition of the public areas and guest rooms ….. having visited Tahoe and Aspen, it’s easy to see how quickly properties can get degraded with unintentional abuse from ski equipment and snow. The desk was large enough to work on; a mini-bar to the side, as well as coffee station located in the closet. Plenty of electrical outlets throughout the room; and plenty of lamps and lighting on separate circuits so the amount of light can be easily adjusted. When all of the lights are on, there is plenty of light throughout the bedroom to read from any location. The large flat screen TV can be oriented towards the bed or sitting area. There is on-site parking for 22 euros per night; if you check the ihg website, there is sometimes a prepaid discount parking option (when we were checking, it was 15 euros per night). The parking is in the garage right next to the hotel and there are several floors. The hotel elevators access the parking space. There is public parking down the street a few blocks away and the 24 hour rate was about 19 euros; night rate (9pm – 7am, I believe) is about half that. Street parking seemed very limited, so we didn’t bother checking out the rates. We were warmly welcomed on arrival and the staff were very helpful with information/maps, as well as being able to print a few documents for our onward travel. Although this hotel was twice as much as many of the other options, by combining it with special offers from IHG Rewards Club, we can use the points to stay at a much more expensive hotel (InterContinental) in the future …. something to think about. Overall, this hotel was a delightful find halfway through our trip and rejuvenated us for the rest of the way !

Prat de La Creu, 88 Andorra La Vella

Hotel highlights

  • Walking distance to Church of Saint Stephen
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Indoor pool

Church of Saint Stephen is a short stroll from Holiday Inn Andorra, and other popular attractions like Caldea Spa are within a mile (2 km). This 133-room, 5-star hotel has conveniences like an indoor pool, free in-room WiFi, and a fitness center. Centrally located in Andorra la Vella, the hotel is also a short walk from Placa del Poble and Pyrenees Andorra Shopping Centre.


Dining

Sit down for a leisurely bite to eat at the onsite buffet restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service. Start each morning off right with buffet breakfast served for a fee.


Rooms

All 133 air-conditioned rooms provide minibars, coffee makers, and free newspapers. Guests can expect flat-screen TVs with satellite channels, along with free WiFi and wired Internet. Bathrooms have hair dryers, bathrobes, and bidets. Other standard amenities include safes, phones, and ironing boards.


Property features

Guests of Holiday Inn Andorra have access to an indoor pool, a fitness center, and a sauna. Self parking is available for EUR 21.75 per night. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include free WiFi in public areas, a business center, and laundry facilities.

Reviews from Trip Advisor

Trip Advisor aggregated rating

79.0% of guests recommend this hotel

Total of 1175 reviews