Holiday Inn Andorra5.0 out of 5.0
Recent guest reviews
My husband and I had an overnight stay here on our driving trip through the Pyrenees. We had just driven in from Barcelona when my husband discovered that his passport was missing. The staff went out of their way to be of assistance. Even calling back to Barcelona where he had last seen the passport. The Manager Fran, made several phone calls to help us locate it. We were very grateful. The room was large and very comfortable. Our hotel breakfast, which was included, was outstanding in both quality and variety. We would highly recommend this hotel! This will be out go-to hotel when back in Andorra!
When we arrived the hotel parking was full so we had to use offsite. Nobody to help with the bags which is a struggle with 2 kids. Then when we check in I am told we have been upgraded to a kids suite (which was the room that we booked anyway)! Then we tried to order room service as the restaurant does not open until 8 pm (which is not great for go to bed then). They said they would call us back as they did not speak English, but never did, so we walked in the snow to McDonalds :( I thought the front desk would redeem themselves when I asked to help book a husky ride but they screwed that up too so we never went. The hotel is very tired and the service is lower than what I would expect from a regular Holiday Inn, let alone a “5 star one”. The pool is very small and it is mandatory to wear a swim cap, which you just pay for or get kicked out the pool! I see their 5 star accreditation is coming from a local Andorra certification (it’s on the front door) so I imagine if/when a external body reviews it I expect it will get a proper rating or 3 stars. I read reviews before I came here so modified my expectations, but they still significantly disappointed.
Thanks to our Platinum Elite status, we were upgraded to a lovely 6th floor room – where the bathroom was bigger than any of the hotel rooms where we’ve stayed on our whole trip ! (Actually, the toilet/bidet room was larger than most of the other bathrooms !) This is a description of room 614. So, let’s start with the bathroom – glass shower stall, separate toilet room and a Jacuzzi tub big enough to fit two people. The room was clad in marble with glass and chrome accents, loaded with plenty of thick towels and an assortment of amenities, as well as a pair of plush terry bathrobes. Dove branded shampoo/conditioner and shower gel are dispensed from squeeze bottles mounted in the shower and in the tub. The bedroom was probably three or four times larger than the average hotel room, with a king size bed and sitting area of couch, chairs and cocktail table; it looks like the couch pulls out either as a sofa bed or trundle. This room could comfortably house a family of four without anyone feeling cramped. The adjoining (connected) room opened into the anteroom so there is privacy in the bedroom if you choose that option. The room is nicely decorated with photos o the local ski area. Given that this is a town for skiers, I am especially amazed at the good condition of the public areas and guest rooms ….. having visited Tahoe and Aspen, it’s easy to see how quickly properties can get degraded with unintentional abuse from ski equipment and snow. The desk was large enough to work on; a mini-bar to the side, as well as coffee station located in the closet. Plenty of electrical outlets throughout the room; and plenty of lamps and lighting on separate circuits so the amount of light can be easily adjusted. When all of the lights are on, there is plenty of light throughout the bedroom to read from any location. The large flat screen TV can be oriented towards the bed or sitting area. There is on-site parking for 22 euros per night; if you check the ihg website, there is sometimes a prepaid discount parking option (when we were checking, it was 15 euros per night). The parking is in the garage right next to the hotel and there are several floors. The hotel elevators access the parking space. There is public parking down the street a few blocks away and the 24 hour rate was about 19 euros; night rate (9pm – 7am, I believe) is about half that. Street parking seemed very limited, so we didn’t bother checking out the rates. We were warmly welcomed on arrival and the staff were very helpful with information/maps, as well as being able to print a few documents for our onward travel. Although this hotel was twice as much as many of the other options, by combining it with special offers from IHG Rewards Club, we can use the points to stay at a much more expensive hotel (InterContinental) in the future …. something to think about. Overall, this hotel was a delightful find halfway through our trip and rejuvenated us for the rest of the way !
The room was good, the staff were friendly. The receptionist was worried the room was not as big as the standard room we'd booked so we were given a free breakfast. The breakfast selection was by far the largest I've seen. All types of Wine, champagne, hot & cold food, pancakes, meats, cakes, cheeses, eggs,ham, sausages. The hotel was full and the breakfast was extremely popular.
We stayed 2 nights at Holiday Inn Andorra and thoroughly enjoyed it, rating it 9 out of 10. The room was large, comfortable and clean, with lots of cupboards and hanging space, a safe, an iron and ironing board, a black-out curtain and a comfortable bed (we slept well). Our room rate (EUR99) included breakfast AND dinner, which was excellent value, especially as both meals included lots of variety of good food. The location is also good: 5 minutes walk to the bus station and the historic quarter, 10 minutes to the tourism office and main shopping area. The reception staff are very helpful, including offering to post my postcards for me. I grade it as a very good 4 star hotel.
The first thing I did not like was the fact that the hotel is mostly based on groups and they do not have a bellboy. We had to carry our luggage by ourselves and the same the day we left. I kind of expect from such a hotel to provide this service. Now the good things: huge room with two king size beds. I think the room can accomodate four persons without problem. All the amenities you need: tv ,aircond., minibar, free wi-fi in the room and in all the hotel(wi-fi very strong and steady),office table to work, two armchairs with a low table near the window, safe, Dove soap and shampoo in the bathroom. We missed nothing. Each day the room was cleaned and arranged. Dinning room: groups are provided with a bottle of wine for each 2 or 3 guests and if needed they provide more. All this free of charge ! The buffet in the morning and in the evenings was excellent except the bread which was most of the times very dry. The food of many varieties was very good. In the hotel they have a fitness room and a small swimming pool.Massage is also available per request. The walls in the bathroom are a bit thin and you can here the next door conversation. The hotel is pet lover , dogs are allowed in the room but not in the dinning room. All in all we were satisfied. Location very good not far from the center and the main shopping areas.
Nice hotel friendly staff. Very good breakfast nice selection. Rooms are clean, big and nice two king size beds. WIFI is good and free. The location is very good for travel in the city. Small gym and small pool. This hotel is pet friendly and pets are very welcome. Very nice idea.
hotel is ranked officially as a 5*..... yet it is mostly more likely a mediocre 4* so dont expect the Intercontinental standards, hardly the regular Holiday Inn standards. pros - just off the historic center walking distance to main rooms are huge and spacious infants playground cons - no bellboy to help you carry luggage wifi is very very weak ! parking is expensive and a cheaper (50% off) requires a few min walking. extra charge for cappuccino in breakfast (which was not even informed while asking for it from the waiters) breakfast is pretty much ok, but certainly below 5* standards staff is there to perform their job and nothing above it elevators are very slow
Hotel was very good, friendly staff and a very good breakfast. The room was large with 2 oversized double beds which were very comfortable and just what was needed after a busy shopping day. Would certainly recommend this hotel not a long walk to the main shopping area so well situated.
We went there for one night , the hotel is fine as all holiday inn, the only 2 things are that it's expensive to park the car in the parking and also hard to fine any other place to park Second is that the girl is reception was attending a phone call for more than 10 minutes before attending us...
- Walking distance to Church of Saint Stephen
- Free WiFi and wired Internet in rooms and public areas
- Onsite dining
- Indoor pool
Church of Saint Stephen is a short stroll from Holiday Inn Andorra, and other popular attractions like Caldea Spa are within a mile (2 km). This 133-room, 5-star hotel has conveniences like an indoor pool, free in-room WiFi, and a fitness center. Centrally located in Andorra la Vella, the hotel is also a short walk from Placa del Poble and Pyrenees Andorra Shopping Centre.
Sit down for a leisurely bite to eat at the onsite buffet restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service. Start each morning off right with buffet breakfast served for a fee.
All 133 air-conditioned rooms provide minibars, coffee makers, and free newspapers. Guests can expect flat-screen TVs with satellite channels, along with free WiFi and wired Internet. Bathrooms have hair dryers, bathrobes, and bidets. Other standard amenities include safes, phones, and ironing boards.
Guests of Holiday Inn Andorra have access to an indoor pool, a fitness center, and a sauna. Self parking is available for EUR 21.75 per night. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include free WiFi in public areas, a business center, and laundry facilities.
Reviews from Trip Advisor
79% of guests recommend this hotelTotal of 1124 reviews