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Andorra Park Hotel

5.0 out of 5.0

Recent guest reviews

We stayed there for 1 night. There are lots of problems with the internent reception in Andora, so it is recommended to use an ofline nevigation application in order to get to this hotel with no problems. The hotel is very nice with a marvelous view outside the room. The lobby and the public areas are huge and very well kept. The room is large and very clean. A room with a balcony is a must! It is so relaxing to sit and stare at the view. The bathroom is big with a very good shower and with various kinds of toiletries. The bed is big and comfort. Breakfast was good and tasty. The staff is very polite and service oriented. Highly recommended for a nice vacation.

As we were not happy when we arrived with the hotel we had booked, we started to look for an alternative. This hotel had rooms and we booked. What struck us when we arrived were the huge public areas and although the hotel had guests, we did not see them. The room was perfect with even a balcony. Bathroom large with very good shower and a large bath. Plenty of toiletries too. Breakfast was quite good with plenty of choices and even an egg station. Reception staff very helpful in finding us restaurants for dinner.

This resort is located up the mountain side from the Pyrenees retail complex and garage. you can access the garage elevator on level 5 to reach the lower city streets just outside the gardens. It's surprisingly convenient. The hotel, not so much. There's a $20 parking charge at hotel. We stayed in a garden view room which had a lovely balcony. The sound of rushing water can lull you to sleep if you leave your patio door open. We found the lighting system hard to operate. Bathroom lights shut themselves off while you're on the toilet. Room and bathroom are huge. Modern, lots of furniture, amazing mattress and shower.

We stay there for 1 night, everything goes to be good except the slow WiFi speed. The staff was good, room was very clean , bed was very big and comfortable. The view was also perfect for a relaxing trip. You can just stay outside to see the great view for a few hour. The breakfast was also perfect with nice food & drink.

Fabulous views and staff. We have been coming here a few times. Great gym and fitness center. My husband was ill and we could check out at 14:30 without charge. Thank you so much!! There is champagne and juice for free in the lobby.

On our first visit to Andorra, we were amazed to learn there are two parts of Andorra Vella, the Spanish and French and they are separated by 7 kilometers. It is important to learn which part of the city your lodging is in as it is reasonably difficult to navigate due to one way streets and mountains on one side. The Andorra Park is up the side of the mountain and has lovely views over the city and mountains with generous decks. The rooms are very comfortable and the grounds pretty. The breakfast room is very nice and they provide a substantial delicious meal. Shopping is really BIG in Andorra and there are high end shops from all over the world to entice a person. From the garden of the hotel it is possible to take an elevator down to street level and be in a good size shopping center. It is tax free which was quite a surprise to us. Be sure to print out specific directions before leaving home as it is difficult to get to as there are no signs directing you to the proper road to get to the hotel.

Our most recent stay at APH was for a very special occasion and the excellent service helped make the stay extra special and avert a disaster or two... literally! Firstly, a demonstration of customer service was when we checked in. We had accidentally booked the wrong type of room: a junior room without a balcony, which doesn't have the magnificent views of Andorra that the higher rooms have. Without fuss we were shown a couple of other available rooms and upgraded at a very reasonable price! The same young lady helped us out when we were stuck outside of the main city (a long story...) and our phones weren't able to ring Andorran numbers. She made sure we had all we needed after our return and even helped us book a table at a local restaurant. Our room had a very comfortable bed, great facilities that were superbly maintained, had a beautiful view from the balcony, and I noticed how housekeeping spend a good amout of time performing a daily clean, and an evening refresh. I look forward to breakfast every morning because there is so much choice of hot and cold food, which is enjoyed with fabulous views of the mountains, setting us up for a day of walking. We had a lovely stay, thanks to the location, services and all the staff at the hotel!

We spent 4 nights in this really nice hotel. The room was spacious, view spectacular and breakfast excellent. It's also centrally located - just take the elevator in nearby parking hall and you are in city center in 3 minutes. Handy. The only reason for not giving 5 stars is that the room's floor had just been waxed and it was really dangerously slippery, with or without shoes. The room service had problems with their English so we had to order three times to get it right. The personnel was friendly though.

I seldom take time to do TripAdvisor reviews but I'm so annoyed at this hotel that I feel compelled to. This hotel is not a 5 star hotel. I've stayed at many 5 star hotels like Claridyes, the Burj Al Arab, the Dorschester and the Landmark and this place falls short on many levels. Still - many hotels are guilty of this and that's not the source of my main gripe which is how RUDE the staff are. Basically, everything seems a problem for them: - paying for a meal in the lobby on my room "NO POSSIBLE" - getting an office room for a business meeting "NO POSSIBLE" - an extra bed in our Duplex apartment "NO POSSIBLE" - sitting in the lobby "NO SIT THERE. NO POSSIBLE" The staff do not want to smile and explain anything but simply say everything is not available because they have another large party (Portuguese football team) here, and they seem to take priority. We paid £380 for our room but couldn't use the pool, sit in the lobby or use the business centre. Their duty manager simply said "We don't have enough good staff in Andorra so we cannot operate fully. Overall a poor excuse for hotel service from a business that seems to not really care about customer service. It's basically "take it or leave it" here. There are plenty of other cheaper and nicer hotels here. Don't stay here.

Rude staff - we had a duplex appt for €350 a night which was over priced. The staff have been rude from the moment we checked in. When complaining to the operations manager he would not get the general manager for us. Clearly the General does not see customer satisfaction as a priority. Also when we complained about the rude staff he said he was challenged with getting good staff on Andorra and that’s why they were a 4 Star and couldn’t move to a 5!! Unbelievable seriously stay away from this place.

Les Canals 24 Andorra la Vella

Hotel highlights

  • Walking distance to Church of Saint Stephen
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Church of Saint Stephen is a short stroll from Andorra Park Hotel, and other popular attractions like Caldea Spa are within a mile (2 km). This 98-room, 5-star hotel has private in-room spa tubs along with 2 restaurants and a full-service spa. It's in central Andorra la Vella and also a short walk from Pyrenees Andorra Shopping Centre and Casa de la Vall.


Dining

Enjoy the pool views at ES ANDORRA, one of 2 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge.


Rooms

All 98 individually decorated rooms provide private spa tubs, minibars, and espresso makers. Guests can expect free WiFi and 42-inch flat-screen TVs. Beds are dressed in pillow menus and bathrooms offer jetted tubs, rainfall showers, hair dryers, and free toiletries. Safes, ironing boards, and desks are also standard.


Property features

At Andorra Park Hotel, guests enjoy a full-service spa, an outdoor pool, and a health club. If you drive, self parking is EUR 20 per night, and there's also an airport shuttle. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this ski hotel include an outdoor tennis court, free WiFi in public areas, and 2 meeting rooms.

Room options

Junior Suite Double

Twin 2 | Sleeps 2

Junior Suite Single

Twin 1 | Sleeps 1

Junior Suite Triple 1 child

Twin 3 | Sleeps 3

Apartment (Duplex 2 Adults)

Queen 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

90.0% of guests recommend this hotel

Total of 1069 reviews