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Best Western Amsterdam Airport Hotel

4.0 out of 5.0

Recent guest reviews

Reception had one representative. She was not kind to the guest checking in prior to us. She was rushed for us. Possible understaffing problem - understandable that she might be somewhat stressed. We requested an extra pillow after we got to our room and saw there was one per person and due to medical/back condition a second was needed. When none was delivered we checked again on our way to the restaurant for dinner, and were told it was not possible - no extra pillows available. This was a different receptionist - also not very "receptive." I prefer to give NO feedback as opposed to negative feedback, but have received more than one request now.

I would never stay here again just due to the staff. They were so incredibly rude to every person that walked through the door. Never again.

Needs new mattresses, but overall clean. Lobby and restaurant nice.

Arrived late at night, staff extremely concerned for our well being

The hotel is still under construction and many improvements are still needed.The room was good but the shower had issues, water run everywhere. Drain was unclogged and that helped some. Water still continued to run under the glass partition. Placed a towel in front to stop the water flow. Informed management. Staff was extremely pleasant to deal with. Especially the night crew with the front desk employee from Groningen. Breakfast was not a typical Dutch breakfast. Could be improved by having some Dutch 'goodies' there such as 'koek, roggebrood and krentebrood' For the price they charge, it should be included. Overall, a good place to stay and convenient located. We occupied four rooms with nine persons total and all were satisfied with the location, staff and price.

I picked hotel based on chain hotel name but it was a wrong choice. Hotel shuttle never came on time and it was so sold I took taxi to get there. The room had a broken outlet on bed side lamp, digital thermostat was broken so it was cold inside, and inside lock was broken on the door. Inside of bathroom, there was no soap, so when I asked the front desk, they told me to use one tiny bath gel to use as hand soap and shower gel, and I was horrified for the lack of money the hotel invested for customers. Each time when I called the reception, it was like too bad type of comments instead of any apology. Never stay this hotel again. !

Restaurant was very nice as well as the staff, especially Roiger

Hotel was nice, clean and efficient. Staff were quite friendly and I enjoyed the restaurant. It's located a 15 minute bus ride from the airport and the shuttle bus runs to/from the airport about every 45 minutes. Train station co-located at the airport makes it easy to go to central city for €5.6 one way. Surprising shopping at airport/train station makes it easy to find just about anything you need.

Not much to do other than going to the bed early. Need more excitement at the bar or restaurant

Very tight hotel room, but price was ok and had shuttle to airport. Was out of the way from town

Room and Hotel is ok to good. But the ad says airport shuttle every 30 minutes yeah, between 6AM and Midnight. Requested a cab in the morning. No cab. Asked the clerk to call one, they said it was already called and it must be late. Waited 15 minutes and of course no cab came. Finally got the clerk to call one and it took another 15 minutes. Lame.

The room was ok however the bathroom had a bad smell all the time we were there. The evening staff was great, but the morning staff was not.

It was a short stay, hotel is comfortable, money well spent

The hotel is nice and clean. The staff is great. The best part is they have their own shuttle bus that takes you from the Hotel to the airport. From the airport you can take train straight to Amsterdam which is very convenient. There's a McDolands next to the hotel, across from the parking lot, only minute walk. Good experience overall.

It is vey convient location from the airport and free shuttle transportation! But Wifi in the rooms are poor to do the works.... Force us to move to a different room and sit in the lobby.

the room resembled a youth hostel, 2 uncomfortable single beds with a comforter that slid all over. bathroom had two huge sinks when one was all that was needed. lighting poor

Ok for one night stay. Wifi is much slower than average hotel. Light spills on the sides of the curtain.

The hotel staff was very friendly and took time to answer my questions. Their free internet speed was very good and had no interruptions in the service. The location was only a few minutes drive from the airport terminal. If I did not want to eat in the hotel restaurant there was a McDonalds next door. I enjoyed my stay and would definitely recommend this to anyone looking for a reasonably priced hotel at Schipol Airport.

I passed the night here because my next flight will leave early in the morning and I didn't want to be in rush or wait a taxi cab. The hotel was clean and cheap enough for my standards, if you consider the location. It has free shuttle to the airport.

We stayed here on a long layover between flights and the free shuttle, comfortable but basic rooms were just what we needed. The bar was ample and the staff was friendly and competent. A very good choice..

Vuursteen 1 Hoofddorp

Best Western Amsterdam Airport Hotel is located within a 15-minute drive of Aalsmeer Flower Auction and Olympic Stadium. This 195-room, 4-star hotel has an indoor pool along with free in-room WiFi and free self parking. Near the airport, the hotel is also within a 20-minute drive of Concertgebouw and Van Gogh Museum.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. For your convenience, a buffet breakfast is served for a fee each morning from 6 AM to 9 AM.


All of Best Western Amsterdam Airport Hotel's 195 air-conditioned rooms provide refrigerators, coffee makers, and free bottled water. Guests can expect free WiFi and LCD TVs with satellite channels. Bathrooms offer hair dryers and free toiletries. Safes, phones, and desks are other standard amenities.

Rooms


Guests staying at Best Western Amsterdam Airport Hotel enjoy an indoor pool, a fitness center, and free WiFi in public areas. There's free parking, as well as a free airport shuttle at scheduled times. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and luggage storage. Additional amenities include a computer station, express check-in, and express check-out.

Property features

Room options

Quadruple Room

Twin 2 | Sleeps 4

Guest reviews for Best Western Amsterdam Airport Hotel

Everyone (6) Business (30) Couples (20) Family (7) Other (14) Friends (4)
3

good airport access/inadequate reception service

Everyone

Reception had one representative. She was not kind to the guest checking in prior to us. She was rushed for us. Possible understaffing problem - understandable that she might be somewhat stressed. We requested an extra pillow after we got to our room and saw there was one per person and due to medical/back condition a second was needed. When none was delivered we checked again on our way to the restaurant for dinner, and were told it was not possible - no extra pillows available. This was a different receptionist - also not very "receptive." I prefer to give NO feedback as opposed to negative feedback, but have received more than one request now.

By on May 16, 2017

2

staffing

Everyone

I would never stay here again just due to the staff. They were so incredibly rude to every person that walked through the door. Never again.

By on Apr 22, 2017

2
Everyone

Needs new mattresses, but overall clean. Lobby and restaurant nice.

By on Apr 8, 2017

5

near the airport

Everyone

Arrived late at night, staff extremely concerned for our well being

By on Aug 2, 2016

4

convenient and pleasant

Everyone

The hotel is still under construction and many improvements are still needed.The room was good but the shower had issues, water run everywhere. Drain was unclogged and that helped some. Water still continued to run under the glass partition. Placed a towel in front to stop the water flow. Informed management. Staff was extremely pleasant to deal with. Especially the night crew with the front desk employee from Groningen. Breakfast was not a typical Dutch breakfast. Could be improved by having some Dutch 'goodies' there such as 'koek, roggebrood and krentebrood' For the price they charge, it should be included. Overall, a good place to stay and convenient located. We occupied four rooms with nine persons total and all were satisfied with the location, staff and price.

By , from Arizona & nEw Mexico on Jun 27, 2016

1

location is good but never stay this hotel

BusinessTravelers

I picked hotel based on chain hotel name but it was a wrong choice. Hotel shuttle never came on time and it was so sold I took taxi to get there. The room had a broken outlet on bed side lamp, digital thermostat was broken so it was cold inside, and inside lock was broken on the door. Inside of bathroom, there was no soap, so when I asked the front desk, they told me to use one tiny bath gel to use as hand soap and shower gel, and I was horrified for the lack of money the hotel invested for customers. Each time when I called the reception, it was like too bad type of comments instead of any apology. Never stay this hotel again. !

By on Apr 13, 2016

4
Everyone

Restaurant was very nice as well as the staff, especially Roiger

By on Mar 14, 2016

4

short personal trip.

Singles

Hotel was nice, clean and efficient. Staff were quite friendly and I enjoyed the restaurant. It's located a 15 minute bus ride from the airport and the shuttle bus runs to/from the airport about every 45 minutes. Train station co-located at the airport makes it easy to go to central city for €5.6 one way. Surprising shopping at airport/train station makes it easy to find just about anything you need.

By on Nov 17, 2015

3

need more amenities

BusinessTravelers

Not much to do other than going to the bed early. Need more excitement at the bar or restaurant

By on Nov 10, 2015

1

crammed

Couples

Very tight hotel room, but price was ok and had shuttle to airport. Was out of the way from town

By on Nov 3, 2015