Clean & comfortable
Flight was delayed. I properly called and notified the front desk that I will be checking in after 3 AM and was assured that I could check in anytime and was assured they had left a note in their system about my late arrival. I arrived after several hours of travel and flight delays and landed at the hotel at 3:30 AM. Front desk employee said she had made my booking as a ‘No Show’ and would be able to assign a room as per my previous booking and asked me to book a new reservation as a ‘walk-in’ at a much higher rate (and I would lose the previous booking too). This was happening at 4 AM. But, I stood my ground. She made few phone calls and after a nearly 30 min wait time, gave me a room. I was so tired to sleep. No mood to even speak anything at the desk and finally crashed at 5 AM. In the morning, went down for coffee, my card did not work when returned. Had to go down and get different keys. Terrible experience overall.
Cold January stay. Got extra blankets, comfortable stay. Enjoyed the stay
Everything was very clean, which we appreciate. The carpet in the halls is old and sort of fraying in places, which is just something to note. Our rooms desk chair was barely functional (super wobbly, jiggly, and didn't roll right and the arm was chewed up, which was weird). The front desk people appear to always sit behind a door, so guests have to ding for service. All 4 times they did come immediately, but it would be friendlier if they were maybe out at the desk more often. Breakfast was great! Beds were comfy. So overall, it was an okay experience. Many of the reviews rated it "Excellent" and I chose it because of that, combined with the fair price, but I would say it wasn't really an "excellent" overall experience, just fair priced, clean, and in okay condition overall.
Close to where I needed to be for my visit and easy to get in and out of.
A nice place to stay as we were on our way to Kansas City.
Nice quick checkin
Much nicer and newer than expected
I asked for 2 double beds since we were traveling with 3 people. Unfortunately when we got here i was told that Orbitz switched it to a king bed..In the email i received from orbitz it said 2 double beds..My poor dad slept on the fold out couch. The hotel apologized and said they didn't have any double rooms for a month...
Very clean and seems to be new, pleasant design Great extensive breakfast
It was great thanks for your great hotel! Extra blankets. The housekeeper was great also
location was great Included breakfast was great nice and quiet
The hotel is easy to get to, it was clean, the breakfast selection was simple but great and it was quiet!
The room was good, hotel staff were great, continental breakfast was goid and breakfast staff was wonderfully helpful! One thing. There was this smell on the 2nd floor in the hallway and some in the room. I am guessing this was from some cleaner that was being used. It was an overbearing smell. Otherwise my overnight stay was good.
Located within a mile (2 km) of Iowa State University, Sleep Inn & Suites Ames near ISU Campus is within 3 miles (5 km) of Reiman Gardens. This 67-room hotel has conveniences like free breakfast, an indoor pool, and free in-room WiFi.
Free continental breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 6:00 AM to 10:00 AM.
Guests can expect free WiFi and 42-inch flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. MP3 docks, refrigerators, and microwaves are also standard.
At Sleep Inn & Suites Ames near ISU Campus, guests enjoy features like an indoor pool, a gym, and free WiFi in public areas. If you drive, put free parking to good use. The 24-hour front desk has staff standing by to help with luggage storage, and answer any questions about the accommodations. Additional amenities include a business center, coffee/tea in a common area, and laundry facilities.
Clean & comfortable
Flight was delayed. I properly called and notified the front desk that I will be checking in after 3 AM and was assured that I could check in anytime and was assured they had left a note in their system about my late arrival. I arrived after several hours of travel and flight delays and landed at the hotel at 3:30 AM. Front desk employee said she had made my booking as a ‘No Show’ and would be able to assign a room as per my previous booking and asked me to book a new reservation as a ‘walk-in’ at a much higher rate (and I would lose the previous booking too). This was happening at 4 AM. But, I stood my ground. She made few phone calls and after a nearly 30 min wait time, gave me a room. I was so tired to sleep. No mood to even speak anything at the desk and finally crashed at 5 AM. In the morning, went down for coffee, my card did not work when returned. Had to go down and get different keys. Terrible experience overall.
I am so sorry to hear that you had a terrible experience during your stay with us. We hope that you give us another chance in the future to exceed your expectations.
Cold January stay. Got extra blankets, comfortable stay. Enjoyed the stay
Everything was very clean, which we appreciate. The carpet in the halls is old and sort of fraying in places, which is just something to note. Our rooms desk chair was barely functional (super wobbly, jiggly, and didn't roll right and the arm was chewed up, which was weird). The front desk people appear to always sit behind a door, so guests have to ding for service. All 4 times they did come immediately, but it would be friendlier if they were maybe out at the desk more often. Breakfast was great! Beds were comfy. So overall, it was an okay experience. Many of the reviews rated it "Excellent" and I chose it because of that, combined with the fair price, but I would say it wasn't really an "excellent" overall experience, just fair priced, clean, and in okay condition overall.
Close to where I needed to be for my visit and easy to get in and out of.
A nice place to stay as we were on our way to Kansas City.
Thanks for the 5-star review, we are pleased to hear that you enjoyed your stay with us. We look forward to seeing you again during your next trip to Ames!