Palazzo Marzoli Resort4.0 out of 5.0
Recent guest reviews
The hotel is ok in terms of cleanliness, location, view and comfort of the rooms, but it has been one of the worst staffs I have had to deal with, I went by the end of September as part of my honeymoon and we had a lot of problems: 1) The breakfast included is summarized in bread, eggs, yogurt, coffee and juice, they have a menu a little more varied but it is expensive, for example if you want an omellet is additional, if you want cheese is additional .. 3) Even for water you have to pay for it 4) the wifi is not included, even in the restaurants of the town you will find free wifi. 5) They have a small garage that they do not tell you that you have to pay to keep your car, we arrived and negotiated a price of 35 euros per night (we were the only ones that were staying with car in the hotel), at the time of check out they tell us that were not 35 but 45 euros that is the normal charge, there was no way that they respected the word they had with us at check in. They even wrote down the price in a booklet that was 35 euros and they did not want to do it , the owners are old people, so for respect and preventing something from happening for an inconvenience we left it like that, but it was a lack of respect and it is not for the money it was for the lack of a word. I told them that I was going to put this claim and they told me that they did not care about the comments we could say, as you see they are zero oriented to provide a good service
Look at the reviews people. Staff was not accommodating, what so ever. The "free shuttle service" to the beach only happened in June. It's May 21st. They did "us a favor" by dropping me and my girlfriend off before June 1st one time. So $25 euro's per pick up and drop off to the beach. We had to get food microwaved that cost us $20 euro's. Wifi cost $10 per device. Love the views thought.
This hotel is not a credible business and they are NOT concerned or empathetic with any of your concerns. My friend made a small mistake of booking the wrong dates in June and after only days we tried to correct the mistake and ask for a refund. We contacted (via email) Expedia and the hotel. The hotel informed us that the hotel was non-refundable as they follow the policy of Expedia and that I would have to call them. I contacted Expedia in which they told me that they would waive the policy and that they would contact the hotel. We've tried this route multiple times and the hotel has denied the request. I've tried calling the hotel multiple times but they have not picked up the phone. This is completely unprofessional. I cannot make those dates as my sister's due date for her child is that week and there has just been no compassion from the hotel (i.e. no response at all). I have never dealt with such an unprofessional institution, so DO NOT BOOK THIS HOTEL. It should be no issue as the reservation is months away and if Expedia is willing to waive the policy then the hotel should be able to as well. They are unconcerned with their customers and are only concerned with their own profit and gain at the expense of others.
This hotel has been recently renovated and the fixtures are very nice. All rooms have a lovely view of the ocean from a small balcony. The rooms are quite tiny so it's difficult if you have suitcases. Breakfast was served on the balcony each morning, not always on time if lots of breakfasts are ordered. One day ours was 30 minutes late but luckily that day we didn't have a tour booked. When we went to check out we were charged for an extra night because they have a 25 day full payment cancellation fee. Apparently this information is on their website but our travel agent dealt with the hotel directly by phone so didn't use the website and wasn't told about the cancellation policy. Unfortunate for her because the hotel was about $600 Australian a night and she's stuck with the bill. The hotel staff immediately booked the room out again because in September when we were there you can't get a room in Positano. You have to wonder why they have such a severe cancellation policy but the message is make sure you read the fine print.
My partner and I stayed at Palazzo Marzoli for 4 nights and really enjoyed it. We had a sea-view room and it was beautiful!! Perfect spot for eating your breakfast in the morning. The breakfast was brought to our room each morning and was a great wake up call (you choose your breakfast and time it arrives). The room was cleaned everyday, with fresh towels provided each time. The staff were extremely helpful and friendly. They offer recommendations for places to eat, a free shuttle bus 5 times into town and they will even drop you off out of shuttle times if needed. We had no issues at this resort and would stay again.
The hotel was nice and room was clean. Staff was okay. Did not know how to communicate well so it was difficult. The “included” breakfast was very little. WIFI was not included and cost £10 daily! The jacuzzi was cold. It was located good because if you’re taking the sits bus it’s on the same level. About 15 minutes down to beach. Must I repeat MUST take shuttle back up!
Don't make the same mistake we did and assume the good reviews outweigh the bad, this hotel will surely ruin your time in Positano. Not to mention being overly priced for what you get. A quadruple room is just one big room with 2 single beds squeezed in amongst the space. Rude staff, ridiculous extra charges, not to mention the breakfast that is included is only coffee, juices and a ridiculous portion of eggs. Dont put breakfast included if you need to pay extra just for fruit. AVOID AT ALL EXPENSES! You can even see the staff responses to reviews are not pleasant...
With a last minute booking, we spent a blissful few days in a gorgeous suite. The staff were charming and couldn't have been more helpful. Breakfast - ordered the night before - is delivered to your room to eat on the balcony overlooking the bay. Fresh fruit costs extra though. The word resort in the name is an exaggeration. This is just a very nice hotel with a rooftop hot tub. The hotel offers a shuttle service to the beach otherwise take a 25 minute walk down a great many steps with beautiful views. Conveniently located 100m from one of only main bus stops in Positano. Wifi is not - as on google - free but €10 a day for one device at a time only. I would have given 4 stars had this (and fresh fruit at breakfast) been included in what is quite a high priced hotel.
If you arrived in Positano by boat, use the porter service to take your bags to your hotel. This hotel is not central, which we knew when we booked, and didn't mind the walk into town and either caught the local bus back or if the timing was right we would use the hotel shuttle (van). We arrived about 2pm and our room was not ready so they showed us to the outdoor lounge area on the first level. We asked for a drink and chose a coca-a-cola each. Little did we realise that they cost €10 each!! They cost €8 from the menu but they charge €2 to deliver it to you. I am not sure why they use the term "resort" in the name of the hotel as there is nothing 'resort' like about this hotel. You have to put for wifi at the hotel, the only time we had to pay for wifi on a 3 week trip in Europe. Even though we paid, we then had to call reception a couple of times before we could actually get the wifi working. They have a room service menu which is provided from external to the hotel and is expensive. Breakfast is served in your room and is very average. They offered scrambled eggs, which is one scrambled egg shared between 2 people and 2 slices of bread stick. Worst breakfast offering of our whole trip to Europe. Everything is Positano is expensive and this hotel is no exception. If we ever come back to Positano we would probably just visit for the day and stay in Sorrento where hotels are much nicer and cheaper. The bedroom was quite small and the bed was very hard and uncomfortable. They shower was a half normal size shower and very hard to move about in. We would never stay at this hotel again.
Our experience at Palazzo Marzoli… well, where do we even start My girlfriend and I planned a week long trip to the Amalfi Coast and found this hotel to be a little expensive, but since we were booking it just two months before, there weren’t many good options available. So, this why we went with Palazo Marzoli in the first place. We got to the hotel super excited since the views on the way there really were breathtaking. As we arrived, we were greeted by the owner of the hotel (an elderly woman) and her helper. Both did not speak English (orSpanish) just Italian. A second woman soon came along and took us upstairs to our room. The room we were assigned looked confortable, it was very spacious, and had an amazing view. She took us around the room (which was to our surprise larger than we imagined) and soon left. About half an hour in, we got a call from the front desk, telling us we were given the room as an “upgrade” and that the following day we had to change to the room we paid for. That right there, was a real pain, since we preferred to be in our assigned room instead of moving the next day (of course they didn’t have our room available, which is why they told us we had gotten an “upgrade”). So, the next day we moved, to a much, much smaller room, with the same view. Before I start with the negatives, the hotel is very clean… which for us, is a vital aspect when we are traveling abroad. Ok… so what did we think about our 5 day stay at Palazzo Marzoli? 1. The hotel is more like a three star hotel, and the word “Resort” doesn’t really go with what they offer to their guests. 2. It is very, very much overpriced. 3. Breakfast is horrible, they offer pastries, yogurt, juice and coffee delivered to the room every morning. The whole tray is just wrong… but the coffee, the coffee was the worst. It really tasted so bad that we had to go buy coffee elsewhere every morning. 4. They charged 10 Euros per device a day for Internet… I think this is pretty self-explanatory. Expensive and ridiculous. 5. Not to mention the price for parking… 25 Euros a day… crazy. 6. Next up…our bathroom… we had many issues here. First, it smelled really bad all the time (as if there was something in thesewer). The hairdryer, which was from the 90’s… was cold air only, and when asked what was wrong with it… we got a long explanation about how in Italy the law for hairdryers was that they couldn’t be hot… because it was a hazard for kids. (hmm?) 7. The staff is not friendly at all, not to mention that only one of them speaks English. They don’t even try to make an effort in smiling or even asking if everything is ok or if we need something. Nope, that was not happening. 8. The AC turned off during the night… we have no idea why… it just did. 9. Last but not least.. checkout. The night bellman had to literally wake the owner up for her to check us out… besides the fact that she didn’t speak or even understand English… she didn’t know how to use the POS machine. Every time she tried to make the transaction… she was so slow, that it restarted over and over again. After many tries, and a lot of time wasted (20+ minutes)… she finally did it and most importantly, we finally got to leave this place! In conclusion, we would not recommend this hotel! There are much better locations, prices and people in town than Palazzo Marzoli! They are so bad at customer service, that I’m sure they will respond this review and deny all these statements as they did many other ones!
- Close to Church of Santa Maria Assunta
- Free continental breakfast
- Health club
Located in Chiesa Nuova, Palazzo Marzoli Resort is adjacent to Positano Town Hall and a short stroll from Fornillo Beach. This 4-star hotel has 10 guestrooms and offers conveniences like free breakfast, a health club, and a rooftop terrace. Located centrally in Positano, it's also near Church of Santa Maria Assunta and Positano Tourist Office.
Start your day off right with a free continental breakfast. Order from room service to satisfy your hunger without leaving your room, sip a beverage at the bar/lounge or coffee shop/café, and mingle with other guests at the free daily manager's reception.
All of Palazzo Marzoli Resort's 10 soundproofed rooms provide furnished balconies, sofa beds, and minibars. Guests can expect WiFi, wired Internet, and LED TVs with satellite channels. Beds are dressed in premium bedding and pillow menus, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Safes, phones, and desks are other standard amenities.
Guests staying at Palazzo Marzoli Resort enjoy a health club, an outdoor tennis court, and a rooftop terrace. You can take advantage of valet parking for a fee, along with an airport shuttle (available 24 hours) for EUR 120 per vehicle one way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include WiFi in public areas, a 24-hour business center, and a computer station.
Reviews from Trip Advisor
76.0% of guests recommend this hotelTotal of 380 reviews