La Caravella Positano Beach, Residence0.0 out of 5.0
Recent guest reviews
Even though we read some negative reviews, decided to stay here since it was on the beach... part of a couple weeks in the Amalfi coast. We arrived to find out that "something happened in our room" and they'd rebooked us in another hotel. Offering no explanation beyond repairs, and no other choices, they proceeded to be extremely rude to my wife and I... not offering anything in the way of assistance, barely even telling us the new hotel. Turns out the other hotel - L'Ancora - is a great hotel with killer room/views, but the service, attitude, and simply terrible business sense at La Caravella will ensure neither we nor anyone we know will ever stay there. Ciao!
We loved this place , if we knew we would have taken an appartment . Just everything , view , position , and the Manager she is the best. English not very good but what a lovely lady . Full of fun and never stops to help every body . Place is very clean and qaint. All the steps and path ways to get to here was really an experience . We would stay here any time . Resturants and boats really lovely . I would recommend this place to everyone one .
to get straight to the point what we liked 1. the position of this hotel 2. the size of the sea view rooms what we didn't like 1. this is not a hotel, just a place to sleep 2. the owner only knows English when it suits her 3. we were not told nor was there any signage to say that it costs 10 Euro per luggage to have it carted from to the hotel. We had the La Caravella org anise our transfer from Naples . At no stage were we told that the transfer can only take you so far before you have to load your bags onto a smaller vehicle , nor were we told that it would cost 10euro per bag to do so 4. we booked and had confirmed two seaside rooms . When we arrived we only got 1 , we were sent out the back of the building to sleep the other 4 in the party 5. when we protested the owner pretended not to speak English 6. we were charged 100 euro for a roll out bed for 1 night 7. entrance is hard to find Don' t spoil your holiday and impression of Positano by staying at this place
This property is advertised as a hotel on a lot of websites but its actually a basic 2 star lodging facility. The room is very basic and tiny with just the necessities. The only advantage is the location which is right on the main beach of positano. If you don't intend on spending time in the room then this is ok. Don't expect anything fancy or a hotel vibe. The owner Rosa is very sweet and helpful. It's definitely not worth the price we paid but we couldn't find anything else hence booked it.. The Wifi is not free.
We booked months ago for a sea view room in this residence. We arrived early in the afternoon and have been asked to leave our luggage for the time needed to prepare the room. We went for lunch outside and came back to see that our room was facing the cliff. We complained and explained that we booked a sea view room, paid for it and want to have what we booked for. The staff was so rude that they shouted at us, accusing us of lying concerning the booking. We provided the confirmation but they absolutely didn't care about this proof, just saying that sea view for one night is not a reasonable demand (why did they sell it?!?!) and that we should be happy because this room has a third bed and is more expensive (we travelled as a couple and absolutely didn't want a third bed!). We called the manager who accused the management system (which is obviously only their overbooking system!) and told us that as a commercial gesture, we won't pay the extra charge for being in a 3 bed room!!!!!!!!!! They offered us to cancel (the entire city was booked at the time) or to "deal with it". They also forgot to mention the a/c wasn't working so when we came back after this long and upsetting day in our "cupboard with cliff view", we had 27 degrees in the room and had to keep the windows open facing the cliff with the a/c generator of the other rooms just next to our window. The noise was so loud that we hardly manage to sleep for a few hours. The total bill for this nightmare including stress was €300 for one night!!!!!! This is one of the worst hotel practice I have ever seen. I should also mention that a poor Australian couple arrived during our argument with the manager, to hear that the hotel was overbooked and so they couldn't have the room they booked for. They stayed in the street with their luggages without a word of excuse. Stay far from this place! This is a proper swindle!!!!!
I have to agree with most of the reviews here already but to not say something would be wrong. We arrived & there was no one there to greet us and I had actually told them when we'd be arriving. We went looking next door, finally found rude Rosa! We booked with Booking.com had confirmation from them but when we got there we were told we didn't have a room. After calling the day before to double check everything was ok & been left hanging on the phone for 20 mins then hung up on, I had a gut feeling something wasn't right with this place - how right I was 😩 - after some considerable time we finally got a room but not what we wanted and for only 3 days not the 4 days we booked. This was our first visit to Positano - my husband has a bad ankle so I wanted to get something where he didn't have to walk the stairs too often - the only good thing about this place is it's location. Not value for money at all. Supposed to be an appartment - kitchen wasn't complete no kettle and no toaster - thread bare sheets with holes in them - ants coming out of the power sockets & all over our bed while we were sleeping - no housekeeping for the 3 Days we were there. Wifi 10€ per day - @ 500€ a night this was a mega dissappointment
Our family of 4 arrived at this hotel after a long day of travel, all of us tired and hungry, to find no body there waiting for us. There is no reception area. We asked at a nearby restaurant about how we contact the owner but they said she had gone out somewhere. We waited an hour for her outside on the beach with all our suitcases. She finally showed up and made no apologies for keeping us waiting. Her english is poor and she is difficult at times to understand. Whenever we needed her we could not find her. Our room looked like it had no money spent on it in years, despite how nice they looked in photos. For what we paid to stay here, we were disppointed in the lack of professionalism and helpfulness. The rooms are very very basic and we only gave it one star because of its location, right on the beach.
This place has many problems, starting from booking, very unstable owners. you wan't know till the end if you have a place to satay or not. even after our cancellation they were trying to request money from our credit card.so they are many other place in Positano with good operation and nice view.
We had a sea view apartment and it was perfect as the beach was only 1 minute away! Amazing view, comfortable although quite old style decoration but clean! Wifi charge was a bit unexpected and I think should be complementary. Rosa was helpful though. Only thing is that you cannot access the hotel by car so when you have a lot of lugguage (like us) it is a bit of a mission but there are porters to help you for EUR10 per lugguage!! Pricy but we did not have much choice
This hotel/apt is a SCAM!!!! Do NOT book here!! They overbook on purpose! A few days prior to your check in, I received an automated email stating my credit card was declined. (I believe that is their way of getting out of a reservation which I had booked many months prior). Multiple emails and phone calls were made to secure the reservation with no answer. After updating the credit card information and receiving an email that our reservation was still confirmed, we arrived at La Caravella on the scheduled check-in day. We were taken to the basement where the cleaning supplies are and handed a phone by one of the cleaning ladies. On the other end of the phone was the owner/manager saying that there was an issue with our credit card (which was not true - confirmed with the credit card company that there were no attempts made from that hotel). Manager stated he couldn't help us and it was not their problem. Hotel grounds appear to look dumpy from the outside. DO NOT BOOK HERE or you will be stranded!!!
Reviews from Trip Advisor
62% of guests recommend this hotelTotal of 120 reviews