Hotel Raito5.0 out of 5.0
Recent guest reviews
It's taken a long time to get round to writing this review due to the anger and disappointment felt during and after our stay. We booked for 2 weeks in September 2017 for what was supposed to be an amazing honeymoon in a beautiful place. It was anything but! Arriving late in the evening, the reception staff politey enough informed us the pool was out of order but would be fixed by the following day. I said fine, I'd probably use spa instead only to be told that, that too was out of action. On arrival to our room, I felt disappointed, it didn't look anything like the room we thought we were booking into. It was dated, small and not what I would consider 5 star. We did however have a lovely view of the coast from our room. Breakfast was fine, but again not 5 star. We didn't have any other meals there, this was due in part to the hotel charging €20 on top of food bill to eat in the restaurant and €10 for the sub standard room service. A small bottle of water cost nearly €5; I've never stayed in any other hotel that charges that much! The shuttle bus was a joke. It only ran at a very limited amount of times and outside these it cost around 10 euros each way for a 5 min journey down the road. The last shuttle bus back to the hotel was at 10pm which is far too early when there is no entertainment when you return and the cost of drinks being so over priced. One evening we waited for the shuttle bus, it pulled up and then just drove off without us! I asked reception where it had gone and they said it would be back in 5 minutes; we waited over 30 minutes for it to come back and when it did it was full of guests for a wedding that was taking place at the hotel, we got no apology and it became increasingly clear throughout the time we were there that Hotel Raito is only really interested in the functions that take place there and not the guests. The timings of the bus became more of an issue when It started collecting guests from its sister hotel and there were too many people to fit on the bus. Which resulted in more waiting time. On day 4 we asked if the pool was ready. Informed no. Asked when it would be, the reception staff just shrugged their shoulders as a response. They did offer the use of another hotel pool or access to beach club. To me this was unacceptable, as I'd booked the hotel due to the facilities. We later found out from a fellow guest that both pools and the Spa had been closed for the season since August, so the staff were blatantly lying to us and everybody else at the resort. The Wi-Fi was poor and we had to keep getting new passwords every few days. The hotel itself didn't have any atmosphere. It was a struggle to find a drink between meal times never mind a snack. Throughout our stay it became increasingly obvious that we weren't the only ones unhappy with our stay. Every time I walked past reception someone was voicing a concern. We asked to speak to the manager after realising the pool was never going to be in use. Constantly told by reception staff that they weren't on site. It was really frustrating. My husband then sent numerous emails. At this point I wanted to leave. We'd paid in full, in advance, so they had us over a barrel otherwise we would of checked out within days of arriving. Finally 6 days into our stay they said we could leave and would be refunding our second week. I couldn't book our flights back home quick enough! We checked out the following day. During check out the reception informed us that it would take up to a month for our money to be refunded by the bank. I simply commented that it seemed a long time. The receptionist became very verbally aggressive stating if I had a problem with it I should speak to the bank myself. I couldn't believe how she spoke to me. Certainly not what you'd expect from any establishment especially a so called 5 star one. There was no point in asking to speak to the manager, as you've guessed it, they weren't on site! £1500 later for a week stay I was so happy to be on my way home. There is no point in making any suggestions as to how they could improve as it is clear that they won't take it on board from reviews already posted. They don't recognise their failings and do even less to rectify them. Saying sorry but please come again doesn't cut it. 3 star rating at a push due and this is only due to the views and the cleaning staff (who were excellent).
One of the better hotels in the area with a beautiful view of the Amalfi coastline and harbor!!! I'd rate this higher than most for we had a great tour guide and bus driver who was from the area and knew how to get from point A to point B in a very professional manner!! They both also knew alot of the local restaurants and cafe owners who took great care of us as well as the hotel and staff!!! The view from the pool area was breath taking, we'd go back in a heartbeat....
Have been with the family to celebrate New Years eve in what I hoped could be a top place. It turned out to be a horrible experience: food was awful and very cheap, the music band was ok but not appropriate for a New Years'Eve party, the celebrations ended just after mid night. Not worth the 150 EUR each we were asked to pay in advance. Sent a complaint to the hotel, I'm yet to get an answer / apology. Never again
The Hotel Raito is set in an stunning location high above the town of Vietri Sul Mare, Our suite couldn’t have been more comfortable as we enjoyed the fantastic views from our very own terrace. All the staff at the hotel were friendly and welcoming and were always on hand to give a superb service at all times. Not just about the hotel facilities, but any information regarding transportation into various resorts and towns nearby. Alessandro in reception is worth a special mention as he imparted some particular travel recommendations to us. Without his knowledge and advice we would might have struggled to get around. We would like to say thanks very much for helping us to enjoy a wonderful four night stay. �
In everyday standards, a decent 4 maybe. It was no frills basic rooms, cold (freezing), uncomfortable bed, no beverage service, no minibar. Breakfast was good but not to the standard of a 5 star hotel.
We stayed one night, two weeks ago. Visited the area for the ceramics. Had a deluxe room with partial sea view. Got a very good rate purchasing online with no cancellation. I agree with other reviews that say it's not a 5 star, BUT it's a really nice place. The staff was excellent. Reception checked us in very early in the day, our room was not ready. They took our luggage and packages, and delivered them to our room before we came back. We hadn't known about the free shuttle into town, this was a nice bonus. Even though it's normally on a schedule, they were flexible enough to accommodate our needs. The views are outstanding and everything seemed very well maintained. The breakfast buffet was truly outstanding! The only slight negative was the design of the room. On the small side, but not tiny, with a nice little terrace. There were very few electrical outlets, and we had to move night-stands in order to get to them. The bathroom had little shelf space. Overall, I'd recommend Raito!
Tiny room, AC wasnt working, made a complaint & received a confirmation it will be fixed. On my late return the problem wasn't resolved & was told there is nothing that could be done at this time. Didn't sleep all night. Wrote a complaint to GM & asked that he contact me. Was totally ignored & his response that I can have a free bottle of water !!!!!!!
This place has a beautiful view, you cannot take that away from them. The view is outstanding, and I loved looking at it every morning. However, their pool was broken throughout our entire stay, and the wifi did not work. I might not have been as upset if it wasn't listed as 5 stars. The restaurant on site is pricy. $18 Euro for a turkey sandiwch.
Give me a break... We stayed in a standard room, the dimension, furniture, decor and bedding of which was a 3* at the very best. Pre-paid rate, both pools under "maintenance". Nobody alerted us in advance. We were offered to use pools in other hotels with transfer by bus. We didn't pay for this. We asked for a partial refund. Denied. For two days the manager was "out of the premises". We were also charged 3 euros for a bottle of water taken from the minibar. Really?? Ridiculous... Try and be nice at the very least! On a positive note: magnificent view on the terrace (not from a standard room facing a wall), decent breakfast. We didn't try other meals. Suggestion: maybe start from learning basic management rules, how to be nice to customers, how to make up for your mistakes and manage people's expectations, and above all don't lie about what you are selling. It doesn't work in the XXI century!!!
I do not normally write reviews, but felt this one very necessary, ignore it at your cost, as I wish I had taken more notice of the other negative reviews on here before choosing this hotel, as they are all true!!!! We rang ahead to upgrade our room to a sea view, we wanted the blue walled room that appears on the hotel website, this was an extra £150 per night! We stayed on a B&B basis and it cost us £500 per night!!!!! Yes, we had a sea view with a terrace but the room was small, overlooked and although clean, the bathroom was very tired and the shower is over the bath. There are nightly wedding receptions meaning that you cannot actually hold a conversation with the person sitting next to you at your dining table as the function room is merely screened off from the main dining room, and the music started every night at about 7.00pm and went on until midnight! Not what you want when you are expecting to sit down to a nice meal. Now that is another problem - the food is definitely not five star, three at best and is served to you by waiters who give the impression that they would rather be anywhere else! We were assured by the restaurant on the Sunday morning of our 40th Wedding Anniversary that the function scheduled for that evening was a Communion and would be finished by 8pm - this was not the case, the noise was deafening so we had room service, not what we had planned, but we had to make the best of it. The main pool and the spa pool were not working during our stay, due to technical problems. On speaking to other guests, it transpired that neither pool had been open for some weeks but we were not told this when we rang before our trip, as we most certainly would have chosen a different hotel had we known. We had booked a couples massage, which was meant to be enjoyed outside - I'm not sure where as this option wasn't open to us due to the weather being a bit colder than expected. We were told that we would be in the Relaxation Room. About fifteen minutes beforehand, we had a phone call to say that they had taken a booking for that room, which meant that we were downgraded to the 'cabins'. On getting to the spa, we realised that these 'cabins' were tiny, narrow rooms, just about wide enough for the couch and not at what we was expecting, so instead of a charge of €150, we paid €100 for 30 minutes. The massage was laughable, no technique, not relaxing at all, we were hurried out! The overwhelming feeling that we got was that the hotel was just focussed on charging as much for everything as they possibly could as nothing was free, except the poor wifi - which is useless and is only free for two nights. Would I recommend - never!!!!!
- Free buffet breakfast
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Hotel Raito places you within a short walk of Le Vigne di Raito and within a mile (2 km) of Ceramics Museum. This 77-room, 5-star hotel has free breakfast along with conveniences like an outdoor pool and an indoor pool. It's also close to Church of San Giovanni Battista and Marina di Vietri Beach.
Free buffet breakfast is included with your stay. This hotel serves as home to a bar, along with a restaurant that specializes in local cuisine. Order from room service to satisfy your hunger without leaving your room.
Hotel Raito's 77 soundproofed rooms provide minibars, free newspapers, and safes. Guests can enjoy satellite TV and stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. In-room massages are available, and rooms also include desks.
Hotel Raito features an indoor pool, an outdoor pool, and a health club. You can take advantage of free parking, along with an airport shuttle for a fee (available 24 hours). The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and luggage storage. Other amenities at this luxury hotel include a sauna, a rooftop terrace, and free WiFi in public areas.
Reviews from Trip Advisor
78% of guests recommend this hotelTotal of 1067 reviews