not liked! not elegant!
Liked the room, once got it. Didn't like the problems that occurred while staying there, 1. Tried to charge again, on two different occasions, 2. Give a key to room already occupied, & never offered to compensate for an employee error.
All good
Very basic hotel, no hair dryer no ice machine!
I liked the staff. Not enough amenities. Kinda small. Also didn’t help on cancellation
What hotel has no ice? But the person who checked is in was awesome. He went above and beyond to help, Thanks!
Our room smelled like pet urine. The hotel smelled like pets. It was not very clean. They tried to cover the smell with room spray.
Very friendly staf...................................
It was a nice place to stay. Breakfast was coffee and muffin. Staff were nice.
The young lady at reception is truly a wonder giving assistance to several guests at the same time making phone calls for guests helping clients on the computer, answering questions about where places are and how to get there.
The whole hotel smelled like fried chicken. The rooms were very outdated.
Very good experience excellent service very helpful very clean front decks service and room service was there excellent
No ice machine. Construction work in the parking lot restricted access without notification. Staff entered room without permission.
The staff was amazing! Very accommodating and went above and beyond my requests.
Well maintained, comfortable newer feeling hotel but noticed dried liquid on the bathroom floor by toilet. (Can only guess what!) Wiped it up with tissue and tissue was black! That floor hasnt been mopped or cleaned in a while!! They advertised a free breakfast which consisted of a coffee machine and granola bars. Thats a bit misleading. Free decent breakfast is a major factor with me to book a hotel. Otherwise, everything good.
Located within 2 miles (3 km) of Pump It Up, Extended Stay America Suites Des Moines Urbandale places you within a few miles (5 km) of Greenbelt Trail. This 104-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.
Free on-the-go breakfast is served each morning from 6 AM to 9:30 AM.
Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Kitchens, refrigerators, and microwaves are also available. Housekeeping is available on request.
Guests of Extended Stay America Suites Des Moines Urbandale enjoy free WiFi in public areas, coffee in a common area, and laundry facilities. A stay here includes free parking. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. This smoke-free hotel also has a vending machine.
not liked! not elegant!
Liked the room, once got it. Didn't like the problems that occurred while staying there, 1. Tried to charge again, on two different occasions, 2. Give a key to room already occupied, & never offered to compensate for an employee error.
Alice, thank you for sharing your feedback. We are sorry for the inconvenience you had while here. It is never our intention to disappoint a guest as we strive to consistently deliver exceptional service. We have shared your feedback with our team, and steps have already been taken to avoid these mistakes in the future. We hope you will give us another chance to prove our commitment to providing outstanding hospitality. Sincerely, Hotel Management
All good
Thank you for the generous review. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management
Very basic hotel, no hair dryer no ice machine!
Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
I liked the staff. Not enough amenities. Kinda small. Also didn’t help on cancellation
Jessica, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. Thank you also for your feedback, and we hope you will return so we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
What hotel has no ice? But the person who checked is in was awesome. He went above and beyond to help, Thanks!
Thank you for being our guest. Although you had an overall pleasant saty with us and liked our front desk staff, we are sorry for the issue you had and regret the inconvenience caused. Kindly note, we have a full-size refrigerator with ice trays for guests’ convenience in every room, and therefore, we do not have ice machines. We hope the otherwise positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
Our room smelled like pet urine. The hotel smelled like pets. It was not very clean. They tried to cover the smell with room spray.
We apologize for the cleanliness issues you encountered in your room which lead to an overall unsatisfactory stay. Although we have suites which are designated for pets to minimize these kind of problems, there are times we need to place a guest in another suite. We will revisit our deep cleaning program to see where we can make improvements so future guests are not similarly impacted. We hope to see you again soon. Sincerely, Hotel Management
Very friendly staf...................................
It was a nice place to stay. Breakfast was coffee and muffin. Staff were nice.
Thank you so much. I'm so glad you enjoyed your stay with us. We hope to have you back again to stay in the future. You will be receiving a survey via email from us. If you could please fill that out we would greatly appreciate it. We love to see 9's and 10's. Take care and we hope to see you again. Thank you, Robie Palmer General Manager
Dear salieu, thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management