Comfort Inn Alexandria2.5 out of 5.0
Recent guest reviews
We arrived without a reservation and the front door was locked. The desk clerk had ear buds in her ears and was out of sight. Another guest was using the business center in the lobby and saw me and yelled at the desk clerk who finally unlocked the door and let me in. She locks the door at night because it's safer. Hmm... To be fair I filled out a ChoiceHotels survey and the manager responded so by the time the next guest arrives this situation may be improved. The room may have been clean. It definitely smelled of bleach. We were on the first floor and I saw laundry facilities but did not need to use them. Breakfast was basic (to be expected). The outdoor pool looked nice from a distance but we didn't use it. The internet was not great. Location was close to the highway which was a plus but I would rather stay somewhere else if I am in this area again. Too many problems to recommend it.
Moving from Dallas to FL, I pulled in with my 26' Penske with a car being towed. It took and hour to back out of the parking lot as it is small, narrow and has nowhere to turn around. After a guest aided me, I was able to move near the entrance. However, they would not allow me to park there as I might impede traffic. I lie. Ask for the manager and was told I could talk to him Monday. This was Sat. As I stood at the front desk another guest ask for clean towels as she had none, she was told they'd be sent up. The lady said she was not leaving without towels as she had requested an hour previously. I left forfeiting my payment and went to La Quinta where I should have booked, to begin with. I have yet to ask for a refund as it will probably be like the towels the lady wanted. The staff was rude and disengaged. This is an out of the way, inconvient place. It got 1 star only because it's required.
I was not impressed with this Comfort Inn. Upon check in, we had reserved a room with a king sized bed. The front desk clerk told us that if we wanted to use the internet we should change to a room on the first floor with two queens. The carpet in the hall was stained. Within the first hour, we reported a stopped up toilet. The front desk clerk gave us a plunger to take care of the issue. The water pressure was quite low. The internet was not good even on the first floor. Upon check out, there was no one at the desk. There were two employees sitting in the lobby. One of them finally came to the desk so I could check out.
We stayed several days here for a local event. The third floor has an awful odor due to plumbing problems. Also had to call for help when our toilet stopped up...if all other hotels weren't booked we would've moved elsewhere...
No backup generator. That’s only one of the problems. We stayed there on 4/2/2017 when the storm came through Alexandria. We checked in then left the hotel and came back to the lights off. The woman at the front desk told us the lights would be back on in an hour. The maid, (who unlocked our door and just walked in our room) told us they did not have a backup generator. As we were sitting in our room someone started to yell up and down the hallway. “Lord protect us from this storm. It can’t touch us LORD!” It was funny the first time but this went on for over twenty mins. Someone finally came to tell her to be quite but it was one of the guest NOT the front desk. After a while I was hungry so we left to go get something to eat. We returned to the hotel with a woman and child standing behind the front desk. I asked her when the lights would be back on and her answer was she did not know. In our room as we were eating we heard someone running up and down the hallway. I thought it was the woman from earlier but found out from one of the guest it was a little boy. At seven pm I went to the front desk to see if the lights would be back on soon. NO ONE was there. I kept waking up all throughout the night. It was cold. We had not electricity. It was storming. Water was leaking from the AC unit and window onto the carport by the bed. We had no personnel at the front desk. Finally, at 345 am, the lights came back on just as I started to sleep. The freezer and AC kick back on loud. The first thing I did was call the front desk NO PICK UP. I asked my husband to go see if someone was at the front desk around 500 am. When he came back he told me he heard them talking about the worker who walked off her shift that night. He overheard them talking about someone being robbed or the hotel was robbed but they stopped talking when he came around the corner. When he came back I took a shower (because now we had hot water but still no cable or internet) then packed up to leave. The Female manager who was at the front desk was rude with an attitude. IN HER WORDS: “I know the lights just came back on, you have to call they utility company about that.” “Yes, the cable and internet are also off call suddenlink.” “I am not supposed to be here anyway, I was called in because no one was here.” “Call back Wednesday when the manager comes back from his vacation.” “Oh, I can give you a discount but I will not because I was told what happen was an ACT OF GOD.” “Do you think you are the only one who has complained about last night?” “When the owner calls me back I will give discounts.” “No I don’t know when or If he will call.” Each sentence out her mouth was said with an attitude, like it was the guests fault for questioning her about the situation. She gave me the card with Don Pospisil name on it and told me to call Wed again. I ask if I could talk to him now since she had talked to him earlier. I was told to call Wednesday again, when he returns. No billing paperwork because the computers were down. Since then I kept calling the number 318-484-9155 to Comfort INN but I keep getting a busy tone. I called the Customer Relations number at 1-800-300-8800. I have a case number and was told to call back in 72 hour if the Hotel does not call about the complaint. Most likely I will have to call the Customer number again because the two managers over the hotel do not care about the comfort of the guest at COMFORT INN.
We checked in here on our way back from NOLA. Upon entering our room, my wife had to use the restroom after a long time in the car. Unfortunately, when she flushed, the water started traveling the wrong direction. I shut off the water to avoid a catastrophe, but couldn't call the desk because the phone cord was missing from the phone to the wall. After getting a new room, we noticed things in the next room that needed repair but were too tired to care.
Comfortable rooms, friendly staff and an enjoyable place to stay. I would recommend this place to my friends that are traveling through Alexandria and i would stay here again the next time I'm in town.
First, let me make it clear that I detest giving poor reviews. I worked in the hospitality industry and freely acknowledge that my standards may be more exacting than most. Upon arrival, we were greeted merely with "hello;" the look on the desk clerk's face made it obvious that our arrival was a disturbance more than anything else. We were told that our rooms would be on different floors; when I asked if there were any closer, I was answered with a vacant stare and body language conveyed I was being bothersome. Not a good start. When I arrive at my room I always flush the commode; you would be surprised how many are not in working order. Mine overflowed onto the floor, covering the entire bathroom. I went to the desk to ask for maintenance to come and check things out. First the vacant stare appeared, then I was told that there was no maintenance personnel on duty. I asked for a plunger; after another bland stare, one was produced. I asked if housekeeping could come and mop the room; another blank stare. I plunged the commode then mopped up the water myself--luckily I was just staying one night, so I had enough towels to do the job. Were it my hotel, I would have gladly compted a guest the room for the inconvenience--but not here; I did not even receive an offer to move me to another room. The room was adequate and clean--no problem here. The next morning I looked at the breakfast offerings--pre-cooked "fried" eggs and an equally repulsive "omelet." No thank you! Granted, these things may be isolated incidents. But as for me, it's the last time I'll darken the door of this establishment. Hopefully, the GM is conscientious and will look into these matters so that future guests will be spared my experience. This review also appears on the Choice Hotels website.
For some reason, this place was difficult to find. Our GPS took us through a residential area to get there. The location is good and neat places to eat. The hotel and rooms are in great condition and the breakfast had a good selection. If you plan on using the pool be aware it seemed somewhat small to us. They have good workout room and the the staff were great.
Check into this hotel. First impression was so so. Walked by pool area and it seemed like local people were using the pool area. Only reason I say that is because the kids in the pool never went back to a room but layer on the sofa in lobby and played in fitness center. My grandkids swim in the pool around 9:15 and the pool area was a wreck. Towels and clothing all over the place. At least 15 towels on the ground. Trash everywhere. Pool was so cloudy the kids could not see in it or the bottom of the pool. Doors left open with supplies. One of the kids that were swimming came back out to swim in his underwear. Not happy and would never stay here again.
- Free buffet breakfast
- Free WiFi and wired Internet in rooms and public areas
- Free parking
- Fitness center
Located within 2 miles (3 km) of Kent Plantation House, Comfort Inn Alexandria is within 3 miles (5 km) of Alexandria Zoological Park. This 68-room hotel has free breakfast along with conveniences like free in-room WiFi and free self parking. Kisatchie National Forest is also a short drive away.
Free buffet breakfast is included with your stay.
The 68 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and wired Internet, along with satellite TV. Free local calls, hair dryers, and ironing boards are also standard.
At Comfort Inn Alexandria, guests have access to a fitness center, free WiFi in public areas, and a seasonal outdoor pool. You can take advantage of free parking if you drive. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Additional amenities include coffee/tea in a common area and free newspapers.
Reviews from Trip Advisor
65% of guests recommend this hotelTotal of 71 reviews