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La Quinta Inn Albuquerque Airport

2.5 out of 5.0

Recent guest reviews

Website describes transportation to airport, but it is limited to certain hours per day. It should be listed in the website. At arrival, I was told that they only had rooms for smokers. I had no option to go to a different hotel, and I had to accept that only option given to me. However, the room was unbreathable, with strong smell of cigarette. I was able to move to different room, slightly better, but still had the smell of cigarette in my luggage and clothes. The lights in the room didn't work and tub was clogged. Terrible experience and I do not recommend this hotel to anybody. La quinta can make expensive commercials. It should put some money in renovation. It would have a much better impact for the company.

We arrived late at night (11:30) and they had given away our room and could only put us in a smoking room.

We always stay at la Quinta where ever we go. Always clean, quite.

The room smells like cigarette smoke and it was on a very busy noisy Street

Buen hotel para pasar la noche, cómodo, limpio y con desayuno gratuito.

I have always had a good stay when I went the night before for an early morning flight. Staying there after a late arrival was not so good. Their shuttle does not run after 10:30 so I had to spend$10 on a taxi. The worst part of the room was the cheap coffee setup. Just low class. The other problem was the really noisy fan in the bathroom which could not be turned off. The room was clean and comfortable. I would try it again for an early flight when I have to get up at 4 am anyway.

no shuttle after 10pm. The first room they tried to put me in had the smell of urine and smoke, and hair on the sheets in both beds. The next room was right next door was not much better, some black stuff on top of the bedding, and hair in one of the beds, and the bathtub could of used some elbow grease. Not sure why they thought they thought it would be safe to put a single, black woman at the far end of the building. But would they put their daughter there? I am not use to motels anyway, but this one definitely sucked and would never recommend this to anyone.

I checked into this hotel because I had an early flight in the morning and wanted to be close to the hotel. The room itself was spotless. The front desk staff, however, leaves much to be desired. An unattended dog was left in the room on the other side of the building that I shared a wall with. I told the front desk staff about the problem and the front desk staff seemed disinterested. I went to investigate where the barking was coming from, identified the room, went back down to the front desk and asked them to call the people who were checked in there. He seemed baffled by the request and unsure what to do. I suggested maybe he look up their information, a request that he seemed to struggle with. He finally found their information but said it was too late to call them. This seemed to be an illogical conclusion as clearly the people had left their dog in the room alone (who was barking and scratching the door for at least 2 hours). I finally request to be moved to a different room, a request that he honored begrudgingly. Walking to the other side of the hotel to change rooms, I could hear the dog barking from the lot. If hotels are going to allow dogs to stay (and this is coming from a dog lover) there has to be an accountability mechanism for these instances. Charge them a fine, have their numbers stored in the files in case of problems. But don't take it out on the guests and make them feel like they are the problem rather than irresponsible dog owners.

Staff was incredible. I usually don t interact much with hotel staff, but every person I saw was friendly and asked how my stay was. The cleaning staff were just as concerned as the front desk. The room was well cared for, very clean. Great location too. Easy access to everything we needed.

Service was good. Personnel friendly. It was a renovated hotel so not characteristic of other La Quintas I have stayed at. Clean sheets comfortable bed plenty of living space in a king room. A slight musty smell and shower area was small and outlets were not convienent. I probably would have spent the money and stayed at one of the other La Quintas in the area for the more updated La Quinta rooms.

First glance, it's obvious that this is one of the older ones that has been neglected in updates. I had to ask myself if i should stay before walking in to check in. i decided to take the chance (i was exhausted too). The night staff was great...especially Brooke! There was a slight problem with my first room, Brooke made sure I was comfortable and helped me lug my luggage up the flight of stairs (elevator is on the far side of the hotel, not convenient at all). Furniture and rooms are stuck in the late 70's- 80's...desperately need a makeover, beds were a bit sunken, but comfortable for an exhausted person.

There is no microwave or refrigerator which I like to have to keep my food cold and warm up leftovers. The breakfast also closes at 9am which makes it difficult to sleep in while wanting the free breakfast.

Restaurant on the same block with good food. Very nice. Quick service at the desk. Beautiful room.

The check in guy seemed tired and burnt out. Not much expression and not that friendly The coffee maker in the room didn't work,, in fact it fell apart. The bathtub felt like it could fall in when stepping in certain places.

Staff is great . Room was clean but building itself is old

This place has no elevators , and is really loud ( traffic) , but pretty clean and super close to airport, no good place to change clothes in private. ( I shared a room with my teenage sons, and the bathroom was very very small hard to change in.

Hotel was close to the highway like I needed. Pets stayed free. Room was very warm after turning on the heat

Loud traffic to close to busy street. Room smells of mold. Dirty towel left in bathroom behind the door.

Place needs maintenance and better cleaning. The area around the hotel was sketchy and unsafe feeling. The sidewalk in front of our room had trash and empty soda bottles as well as cigarette butts all over. The room reeked of smoke.

The hotel advertises pool, fitness facility, WiFi, and numerous other amenities, In reality, the entire pool area was closed, even though temperatures ran into the 90's. The fitness facility was a joke. Basically, a converted hotel room with broken down equipment. The overall layout of the hotel was poorly designed , similar to a motel. Vending machines did not work. Staff was rude and incompetent. Road and other noise was noticeable at all hours. When the a/c unit kicked in, the roar and screech of worn-out bearings could be heard two blocks away. The carpet had an unusual stain, a dark red or brown tinged spot which was somewhat alarming. (If you stay at this hotel, bring your Lysol and hazmat equipment...)

2116 Yale Blvd Se Albuquerque NM

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Free airport shuttle

La Quinta Inn Albuquerque Airport places you within a short walk of Puerto Del Sol Golf Course and within a mile (2 km) of Isotopes Park. This hotel has 105 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi. Near the airport, it's also near National Hispanic Cultural Center and ABQ BioPark Zoo.


Dining

Free continental breakfast is included with your stay.


Rooms

All 105 air-conditioned rooms provide coffee makers, free local calls, and ironing boards. Guests can expect free WiFi and flat-screen TVs with cable channels. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Desks are also standard.


Property features

At La Quinta Inn Albuquerque Airport, guests enjoy features like an outdoor pool, a fitness center, and free WiFi in public areas. There's free parking, as well as a free airport shuttle during limited hours. The 24-hour front desk has multilingual staff ready to assist with sightseeing, directions, and local dining recommendations. Additional amenities include a business center and coffee/tea in a common area.

Guest reviews for La Quinta Inn Albuquerque Airport

Everyone (21) Business (14) Couples (21) Family (19) Other (15) Friends (7)
1
Everyone

Website describes transportation to airport, but it is limited to certain hours per day. It should be listed in the website. At arrival, I was told that they only had rooms for smokers. I had no option to go to a different hotel, and I had to accept that only option given to me. However, the room was unbreathable, with strong smell of cigarette. I was able to move to different room, slightly better, but still had the smell of cigarette in my luggage and clothes. The lights in the room didn't work and tub was clogged. Terrible experience and I do not recommend this hotel to anybody. La quinta can make expensive commercials. It should put some money in renovation. It would have a much better impact for the company.

By on Mar 29, 2018

Review comment responded on Apr 2, 2018

Dear Valued Guest, Thank you for taking the time to write a review of your stay. The odor issues you described are truly regrettable. We sincerely apologize for any inconvenience caused to you. We will be forwarding your feedback to the hotel management team to ensure the issues are addressed. We very much appreciate your business and thank you for staying with us. Respectfully, Diana - LQ Customer Care

1

smoking

Everyone

We arrived late at night (11:30) and they had given away our room and could only put us in a smoking room.

By on Mar 25, 2018

Review comment responded on Mar 27, 2018

I apologize that when you arrived late at night all we had left were smoking rooms. Many times, unless the guest contacts hotel directly we have no indication that our guests need a non smoking room, especially if the reservation is booked third party.

4

very accommodating

Everyone

We always stay at la Quinta where ever we go. Always clean, quite.

By on Dec 18, 2017

Review comment responded on Dec 19, 2017

THANK YOU

3

ok

Everyone

The room smells like cigarette smoke and it was on a very busy noisy Street

By on Dec 12, 2017

Review comment responded on Dec 19, 2017

THANK YOU FOR THE COMMENTS WE APPRICIATE YOU LETTING US KNOW ABOUT THE ISSUES YOU ENCOUNTERED. WE WILL USE THIS AS A TRAINING FOR THE STAFF. THANK YOU AGAIN

3

old motel close to airport

Everyone

I have always had a good stay when I went the night before for an early morning flight. Staying there after a late arrival was not so good. Their shuttle does not run after 10:30 so I had to spend$10 on a taxi. The worst part of the room was the cheap coffee setup. Just low class. The other problem was the really noisy fan in the bathroom which could not be turned off. The room was clean and comfortable. I would try it again for an early flight when I have to get up at 4 am anyway.

By , from Santa Fe NM on Nov 16, 2017

Review comment responded on Nov 25, 2017

Good morning I apologize for the inconvenience of the time of the shuttle. I will share your comments with the staff. Sincerely Melissa M General manager

1

old and smelly

Everyone

no shuttle after 10pm. The first room they tried to put me in had the smell of urine and smoke, and hair on the sheets in both beds. The next room was right next door was not much better, some black stuff on top of the bedding, and hair in one of the beds, and the bathtub could of used some elbow grease. Not sure why they thought they thought it would be safe to put a single, black woman at the far end of the building. But would they put their daughter there? I am not use to motels anyway, but this one definitely sucked and would never recommend this to anyone.

By , from OR on Aug 22, 2017

Review comment responded on Aug 26, 2017

Dear Juanita, Thank you so much for taking the time to give us your candid feedback on our property. We are extremely sorry for the negative experience you had at this hotel. Your feedback is the best way for us to know that action needs to be taken to improve our process at this property. Please accept our sincere apology for the issues you encountered during your stay as this is certainly not the kind of guest experience we want you to have. Your concerns will be shared with hotel management to ensure proper steps are taken to resolve all of the issues immediately. We hope that you will visit us again the next time you are in the area. Sincerely, Diana – LQ Customer Care

2

barking dogs, difficult front desk staff.

Everyone

I checked into this hotel because I had an early flight in the morning and wanted to be close to the hotel. The room itself was spotless. The front desk staff, however, leaves much to be desired. An unattended dog was left in the room on the other side of the building that I shared a wall with. I told the front desk staff about the problem and the front desk staff seemed disinterested. I went to investigate where the barking was coming from, identified the room, went back down to the front desk and asked them to call the people who were checked in there. He seemed baffled by the request and unsure what to do. I suggested maybe he look up their information, a request that he seemed to struggle with. He finally found their information but said it was too late to call them. This seemed to be an illogical conclusion as clearly the people had left their dog in the room alone (who was barking and scratching the door for at least 2 hours). I finally request to be moved to a different room, a request that he honored begrudgingly. Walking to the other side of the hotel to change rooms, I could hear the dog barking from the lot. If hotels are going to allow dogs to stay (and this is coming from a dog lover) there has to be an accountability mechanism for these instances. Charge them a fine, have their numbers stored in the files in case of problems. But don't take it out on the guests and make them feel like they are the problem rather than irresponsible dog owners.

By , from Charlotte NC on Jul 10, 2017

Review comment responded on Jul 14, 2017

Thank you for the feedback. I apologize for the inconvenience of the barking dog and how it was handled. If you would like to discuss this with me further you cam contact me directly at the hotel. I will be sharing the comments with my staff so we can make sure we handle these types of issue accordingly. Thank you again.

5

very friendly staff great location. room was great

Everyone

Staff was incredible. I usually don t interact much with hotel staff, but every person I saw was friendly and asked how my stay was. The cleaning staff were just as concerned as the front desk. The room was well cared for, very clean. Great location too. Easy access to everything we needed.

By on Jun 29, 2017

Review comment responded on Jul 2, 2017

Thank you for you comments . We appreciate your feed back. We hope to see you again soon. Sincerely

2

service was good. renovated hotel.

Everyone

Service was good. Personnel friendly. It was a renovated hotel so not characteristic of other La Quintas I have stayed at. Clean sheets comfortable bed plenty of living space in a king room. A slight musty smell and shower area was small and outlets were not convienent. I probably would have spent the money and stayed at one of the other La Quintas in the area for the more updated La Quinta rooms.

By on May 1, 2017

Review comment responded on May 3, 2017

Thank you for staying with us and giving us your feed back. we appreciate the comments and will be sharing them with the staff.

3

not as bad as it looks

Everyone

First glance, it's obvious that this is one of the older ones that has been neglected in updates. I had to ask myself if i should stay before walking in to check in. i decided to take the chance (i was exhausted too). The night staff was great...especially Brooke! There was a slight problem with my first room, Brooke made sure I was comfortable and helped me lug my luggage up the flight of stairs (elevator is on the far side of the hotel, not convenient at all). Furniture and rooms are stuck in the late 70's- 80's...desperately need a makeover, beds were a bit sunken, but comfortable for an exhausted person.

By on Apr 29, 2017