Skip to main content
Beginning of main content

Recent guest reviews

Couldn't swim horrible service for locked out my room 3 times

Convenient to airport. Restaurant in hotel is good. Internet had gone out when arrived, so everyone was waiting to be able to check in.Room nice, but mattress not very comfortable.

The ambiance was good. I was attending a conference there and the only problem for me was that the property is very spread out necessitating a lot of walking which is a challenge for me.

Always a pleasant stay at the Desmond! Wonderful staff, great facility!

There was a problem with my reservation and the guy at the front desk was rude and sarcastic to me.

Friendly staff, clean rooms. Decor was a bit dated but overall this is a really nice hotel.

Didn't like having an inside room with windows looking into the lobby. However, that being said, part of the issue with that is because the beds were so comfortable and not having a window to the outdoors, it was too comfortable and all we wanted to do was sleep in. That is a good sign. The toilet ran all night and was disruptive for sleep. The mattress was very very comfortable to sleep on.

It was REALLY close to the airport. I had a late flight coming into Albany and it was delayed so it was nice to stay here for the night instead of having a long drive home added to the day's travels.

Very close to the Albany Airport. Perfect for those early AM flights.

The Desmond was a great choice!! It has a great staff, nice rooms, and all that a traveller would need. It's just around the corner from Albany airport as well.

Everyone was most accommodating. No service dog access issues. They were very kind to my service animal. The food was yummy! Order the breakfast with the sausage. One employee, Jeremy, helped me all the way from the hotel shuttle to the front of the Southwest check point. I was traveling alone and unable to carry my bags. This is a great hotel and will stay there again.

Nice environment, pleasant bar. Room was clean and ready when I arrived.

Room was stuffy. Hotel in general, had an odor that was musty. Was not well cleaned, worn, old, out dated. Staff was nice. Bed was not comfortable. As for the price, I would have been much happier in a Hampton Inn that would have been less expensive.

The front desk staff was rude and unaccomodating. Pillows were uncomfortable, and when I asked for extras, no one ever came to the room.

Albany Shaker Rd Albany NY

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Free airport shuttle

Crowne Plaza Albany - The Desmond Hotel places you within 3 miles (5 km) of popular attractions like Colonie Center Mall and Siena College. This 323-room, 3.5-star hotel has a restaurant along with conveniences like an indoor pool and a 24-hour fitness center.


Dining

Enjoy a bite to eat at Mr. D's, the hotel's onsite restaurant. For your convenience, a cooked-to-order breakfast is served for a fee on weekdays from 7:00 AM to 11:30 AM and on weekends from 7:00 AM to noon.


Rooms

Crowne Plaza Albany - The Desmond Hotel's 323 rooms provide coffee makers, safes, and phones. Guests can expect free WiFi and 32-inch LCD TVs with digital channels. Bathrooms have hair dryers and free toiletries. Ironing boards, desks, and wardrobes or closets are also standard.


Property features

Guests of Crowne Plaza Albany - The Desmond Hotel have access to an indoor pool, a 24-hour fitness center, and free WiFi in public areas. There's free parking, as well as a free airport shuttle (available 24 hours). The front desk is staffed 24 hours a day to help with luggage storage and dry cleaning/laundry. Additional amenities include a conference center, a 24-hour business center, and coffee/tea in a common area.

Room options

Room, 1 King Bed, Accessible, Non Smoking (Mobil Roll In Shwr)

1 King Bed | Sleeps 2

Room, 1 King Bed, Non Smoking (Leisure)

1 King Bed | Sleeps 2

Room, Accessible, Non Smoking (2 Bed, Mobility Tub)

2 Twin Beds | Sleeps 2

Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Guest reviews for Crowne Plaza Albany - The Desmond Hotel

Everyone (18) Business (13) Couples (20) Family (12) Other (5) Friends (5)
3
Everyone

By on Sep 13, 2020

1
Partner Couples

Couldn't swim horrible service for locked out my room 3 times

By , from Craryville ny on Jun 22, 2020

Review comment responded on Jun 22, 2020

We apologize for the inconvenience, our pool is currently under renovations , also due to covid 19 none of the hotels are allowing anyone to swim in the pool or hot tubs..I hope you give us another chance

5
Everyone

By on Feb 19, 2020

Review comment responded on Feb 25, 2020

THANK YOU VERY MUCH!

3
Everyone

Convenient to airport. Restaurant in hotel is good. Internet had gone out when arrived, so everyone was waiting to be able to check in.Room nice, but mattress not very comfortable.

By on Dec 7, 2019

4
Everyone

By on Sep 29, 2019

5
Everyone

By on Sep 27, 2019

4
Business Business

The ambiance was good. I was attending a conference there and the only problem for me was that the property is very spread out necessitating a lot of walking which is a challenge for me.

By on Sep 8, 2019

5
Business Business

Always a pleasant stay at the Desmond! Wonderful staff, great facility!

By on Jul 23, 2019

2
Everyone

There was a problem with my reservation and the guy at the front desk was rude and sarcastic to me.

By on Jul 16, 2019

Review comment responded on Jul 19, 2019

Dear Guest, Thank you for taking the time to review our property. I will be sure to pass on your feedback to the appropriate managers. Best, Shawn Green Director of Rooms Division

4
Family Family

Friendly staff, clean rooms. Decor was a bit dated but overall this is a really nice hotel.

By on Jul 2, 2019

Crowne Plaza Albany - The Desmond Hotel

660 Albany Shaker Rd, Albany, NY 12211
url importing http://www.orbitz.com/Albany-Hotels-Crowne-Plaza-Albany---The-Desmond-Hotel.h37096-p2.Hotel-Reviews
There was an error importing /Albany-Hotels-Crowne-Plaza-Albany---The-Desmond-Hotel.h37096-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Albany-Hotels-Crowne-Plaza-Albany---The-Desmond-Hotel.h37096-p2.Hotel-Reviews