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Recent guest reviews

This was not the first time we have stayed at this hotel but it will be the last. There were 2 towels for 4 people per room and when asked for more, we were told we would charged. The entire hotel had all doors that were unlocked and did not need a key to access the premise. The smell of marijuana was everywhere you stepped foot and you were every likely to get a contact high when stepping out of your room. The pool area was ridiculous to say the best. There were a crazy number of kids swimming in the pool with absolutely no parental vision in sight. Due to all the people swimming on Saturday the pool was shut down most of Sunday due to cleaning. For a multiple day stay make sure to ask for room service to clean your room. Or else you will not receive cleaning and maybe a few clean towels if you see the maid in the hall. Overall you get what you pay for. So I recommend pay the extra money and stay at a half way decent hotel. The only thing we missed from our stay is being woke up with by Albany police.

Orbitz screwed me out of &60. Made the reservation. Called the place ahead of time to let them know I would be arriving late evening. The manager told me they had no rooms available and that they let orbitz know that information. My refund should happen if the hotel says they are not supposed to be showing up on the site.

Room was dirty. Shower barely worked. Toilet kept over flowing. Vending machines were completely empty. Over all it was not a good experience. If I had paid full price for the room I would have been very angry.

The staff were terrific! Best Western has done an outstanding job in renovating the property. I would strongly recommend staying here when in the Albany area.

Staff members Alula and Kierra were very helpfull in getting my cell phones connected to the WiFi. When checking in the staff member working was also very helpful getting me the information that I needed to know and what information I requested. I just don't remember her name. she did notice that I had a slight disability and automatically put me into a 1st floor room.

The breakfast. Also the microwave & fridge in the room.

The sewer system in the hotel was leaking. Upon arrival to the hotel, the front desk clerk gave us a room that was not clean. We had to wait for our second room to be available. Later on in the night, our second room was not available and the first room had "unexpected visitors". When asking the front desk lady to correct this problem, she said "I'm done" and walked out of the building. This was the worst hotel experience I've ever had and I will NEVER return to any hotel in this area.

They advertise a restaurant but it actually is 3 o4 tables in a dingy bar with a bar type menu so that was disappointing when we had traveled and were tired and hungry

The property Needs major updating. The pool was great though.

This hotel smelled musty and had springy beds. It was clean enough. The staff did not have the presence of mind to change the channel in the breakfast room, which was showing a doctor show with operation footage on the tv.

Very good location, kept it cool when temps were hot.

Bartender was very friendly. Location is close to several restaurants.

Everything was perfect, exept quality of bathroom Very small . Very dangeros for elderly people.

Wolf Rd Albany NY

Hotel highlights

  • Close to Colonie Center Mall
  • Free buffet breakfast
  • Free WiFi in public areas
  • Free parking

SureStay Plus Hotel by Best Western Albany Airport places you within a 15-minute drive of popular attractions such as University at Albany SUNY and Palace Theater. This 153-room hotel has free breakfast along with conveniences like an indoor pool and a 24-hour fitness center.


Dining

Free buffet breakfast is served each morning from 5:30 AM to 10 AM. In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service.


Rooms

The 153 rooms have an array of amenities, including microwaves, refrigerators, and coffee makers. 32-inch LCD TVs come with cable channels. Bathrooms offer hair dryers and free toiletries, and beds are dressed in down comforters. Other standard amenities include free local calls, safes, and ironing boards.


Property features

Guests staying at SureStay Plus Hotel by Best Western Albany Airport enjoy an indoor pool, a 24-hour fitness center, and free WiFi in public areas. You can take advantage of free parking, along with a free area shuttle. The 24-hour front desk has multilingual staff ready to assist with securing valuables and luggage storage. Additional amenities include a conference center, a 24-hour business center, and coffee/tea in a common area.

Room options

Standard Room, 1 Queen Bed, Accessible, Non Smoking (Walk-in Shower)

1 Queen Bed | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking, Microwave

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Non Smoking, Microwave

1 King Bed | Sleeps 2

Guest reviews for SureStay Plus Hotel by Best Western Albany Airport

Everyone (35) Couples (4) Family (14)
1
Family with small children Family

This was not the first time we have stayed at this hotel but it will be the last. There were 2 towels for 4 people per room and when asked for more, we were told we would charged. The entire hotel had all doors that were unlocked and did not need a key to access the premise. The smell of marijuana was everywhere you stepped foot and you were every likely to get a contact high when stepping out of your room. The pool area was ridiculous to say the best. There were a crazy number of kids swimming in the pool with absolutely no parental vision in sight. Due to all the people swimming on Saturday the pool was shut down most of Sunday due to cleaning. For a multiple day stay make sure to ask for room service to clean your room. Or else you will not receive cleaning and maybe a few clean towels if you see the maid in the hall. Overall you get what you pay for. So I recommend pay the extra money and stay at a half way decent hotel. The only thing we missed from our stay is being woke up with by Albany police.

By on Apr 2, 2021

1
Everyone

By on Mar 29, 2021

1
Business Business

Orbitz screwed me out of &60. Made the reservation. Called the place ahead of time to let them know I would be arriving late evening. The manager told me they had no rooms available and that they let orbitz know that information. My refund should happen if the hotel says they are not supposed to be showing up on the site.

By on Mar 7, 2021

4
Everyone

By on Oct 1, 2020

2
Family with small children

Room was dirty. Shower barely worked. Toilet kept over flowing. Vending machines were completely empty. Over all it was not a good experience. If I had paid full price for the room I would have been very angry.

By on Aug 22, 2020

5
Family

The staff were terrific! Best Western has done an outstanding job in renovating the property. I would strongly recommend staying here when in the Albany area.

By on Feb 2, 2020

4
Family Partner Couples Family

Staff members Alula and Kierra were very helpfull in getting my cell phones connected to the WiFi. When checking in the staff member working was also very helpful getting me the information that I needed to know and what information I requested. I just don't remember her name. she did notice that I had a slight disability and automatically put me into a 1st floor room.

By on Jan 27, 2020

4
Partner Couples

The breakfast. Also the microwave & fridge in the room.

By on Nov 17, 2019

1
Family Family with small children Partner Couples Family

The sewer system in the hotel was leaking. Upon arrival to the hotel, the front desk clerk gave us a room that was not clean. We had to wait for our second room to be available. Later on in the night, our second room was not available and the first room had "unexpected visitors". When asking the front desk lady to correct this problem, she said "I'm done" and walked out of the building. This was the worst hotel experience I've ever had and I will NEVER return to any hotel in this area.

By on Oct 21, 2019

5
Everyone

By on Oct 8, 2019

SureStay Plus Hotel by Best Western Albany Airport

200 Wolf Rd, Albany, NY 12205
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