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Recent guest reviews

Súper mal, sucio sucio.

Lots of ants and was unclean. Room had wrappers on the floor.

The property is not at all as displayed and listed online. The toilet was dirty, of the 4 towels in the bathroom 3 had stains. Also, breakfast advertised online was supposed to be hot-it was not! I rarely leave negative reviews (always leaving room for “shadow of doubt”), but this instance the experience was so negative, had to point things out.

Bedbugs, dirty, loud . They need to hire security

It was nice.

Stayed there many times over the past year. I went to check in last night and they ask for a coincidental fee on my card of $150. I asked why and the GM said they always have. I told him not 5 days ago. He said if I didn’t have it on the card I could leave him cash. The whole thing seamed shady.

The outside of the hotel is very neglected. There were repairs that were needed to be done in the room. Ie. Tub drain and lumpy mattress. Breakfast was good and about what I expected post COVID. It was family friendly with a nice pool. The door to the outside by my room far away from the main entrance and did not lock. You could enter without a key. I had concerns for safety.

This was not the first time we have stayed at this hotel but it will be the last. There were 2 towels for 4 people per room and when asked for more, we were told we would charged. The entire hotel had all doors that were unlocked and did not need a key to access the premise. The smell of marijuana was everywhere you stepped foot and you were every likely to get a contact high when stepping out of your room. The pool area was ridiculous to say the best. There were a crazy number of kids swimming in the pool with absolutely no parental vision in sight. Due to all the people swimming on Saturday the pool was shut down most of Sunday due to cleaning. For a multiple day stay make sure to ask for room service to clean your room. Or else you will not receive cleaning and maybe a few clean towels if you see the maid in the hall. Overall you get what you pay for. So I recommend pay the extra money and stay at a half way decent hotel. The only thing we missed from our stay is being woke up with by Albany police.

Orbitz screwed me out of &60. Made the reservation. Called the place ahead of time to let them know I would be arriving late evening. The manager told me they had no rooms available and that they let orbitz know that information. My refund should happen if the hotel says they are not supposed to be showing up on the site.

Room was dirty. Shower barely worked. Toilet kept over flowing. Vending machines were completely empty. Over all it was not a good experience. If I had paid full price for the room I would have been very angry.

The staff were terrific! Best Western has done an outstanding job in renovating the property. I would strongly recommend staying here when in the Albany area.

Staff members Alula and Kierra were very helpfull in getting my cell phones connected to the WiFi. When checking in the staff member working was also very helpful getting me the information that I needed to know and what information I requested. I just don't remember her name. she did notice that I had a slight disability and automatically put me into a 1st floor room.

The breakfast. Also the microwave & fridge in the room.

The sewer system in the hotel was leaking. Upon arrival to the hotel, the front desk clerk gave us a room that was not clean. We had to wait for our second room to be available. Later on in the night, our second room was not available and the first room had "unexpected visitors". When asking the front desk lady to correct this problem, she said "I'm done" and walked out of the building. This was the worst hotel experience I've ever had and I will NEVER return to any hotel in this area.

Wolf Rd Albany NY

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in public areas
  • Free parking
  • Onsite dining

SureStay Plus Hotel by Best Western Albany Airport places you within a 15-minute drive of popular attractions such as University at Albany and Palace Theater. This 153-room hotel has free breakfast along with conveniences like an indoor pool and a 24-hour gym.


Dining

Free buffet breakfast is served each morning from 5:30 AM to 10 AM. In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service.


Rooms

32-inch LCD TVs come with cable channels. Beds are dressed in down comforters and bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also available.


Property features

Guests staying at SureStay Plus Hotel by Best Western Albany Airport enjoy an indoor pool, a 24-hour gym, and free WiFi in public areas. There's free parking, as well as a free airport shuttle (available on request). The 24-hour front desk has multilingual staff ready to assist with luggage storage and securing valuables. Additional amenities include a conference center, a 24-hour business center, and coffee/tea in a common area.

Room options

Standard Room, 1 Queen Bed, Accessible, Non Smoking (Walk-in Shower)

1 Queen Bed | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking, Microwave

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Non Smoking, Microwave

1 King Bed | Sleeps 2

Guest reviews for SureStay Plus Hotel by Best Western Albany Airport

Everyone (20) Couples (5) Family (16)
1
Family

Súper mal, sucio sucio.

By on Sep 23, 2022

Review comment responded on Sep 27, 2022

Thank you for your feedback. We will continue to work with our staff to make improvements.

3
Everyone

By on Aug 14, 2022

1
Family

Lots of ants and was unclean. Room had wrappers on the floor.

By on Jul 25, 2022

Review comment responded on Sep 2, 2022

Thank you for your review. On behalf of management, please accept or apology. We strive to provide our patrons with an enjoyable experience during their stay. We are working closely with staff as well as performing renovations. We hope you will see improvement and look forward to making your future stay much better.

3
Partner Couples

The property is not at all as displayed and listed online. The toilet was dirty, of the 4 towels in the bathroom 3 had stains. Also, breakfast advertised online was supposed to be hot-it was not! I rarely leave negative reviews (always leaving room for “shadow of doubt”), but this instance the experience was so negative, had to point things out.

By on Jul 16, 2022

1
Family with small children Business Business

Bedbugs, dirty, loud . They need to hire security

By on Jul 1, 2022

4
Everyone

It was nice.

By on May 7, 2022

4
Everyone

By on Nov 8, 2021

1
Business Business

Stayed there many times over the past year. I went to check in last night and they ask for a coincidental fee on my card of $150. I asked why and the GM said they always have. I told him not 5 days ago. He said if I didn’t have it on the card I could leave him cash. The whole thing seamed shady.

By on Oct 20, 2021

Review comment responded on Nov 23, 2021

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 5184581000. Sincerely, Iqbal Mozawalla Owner SureStay Plus Hotel by Best Western Albany Airport

3
Everyone

By on Oct 19, 2021

4
Everyone

By on Sep 5, 2021

SureStay Plus Hotel by Best Western Albany Airport

200 Wolf Rd, Albany, NY 12205
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