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Best Western Albany Airport Inn

3.0 out of 5.0

Recent guest reviews

I was pleasantly surprised for the price. Rom was comfortable, and the shuttle service was very helpful for my early morning flight.

I was traveling with my wife and 10 and 7 year old. We got a late start and didn't arrive at the hotel until after the kids bedtime. My wife put my kids to bed and I unpacked the car. When I got to the room, my wife informed me that the toilet was backed up. I called the front desk and they offered to send maintenance, but I didn't want to have workers in the bathroom when my wife and kids were sleeping, so I asked them to bring me a plunger. They brought it, but didn't really work. In the morning at around 6am I called the front desk and asked if maintenance could finally come in but they told me that maintenance wouldn't be in until 9am, so we essentially had no toilet. Also, one of the beds (the one that me and my 7 year old were sleeping on) was really bad. You could feel the springs just by running your fingers across the top of the mattress. It was REALLY bad! Did the hotel offer me anything for the crappy experience? No, they did not. The people at the front desk were very nice and I think that they were professional enough, but the hotel was really bad and I will never stay at it ever again.

Stayed here a couple times. Very convenient park and fly to Albany Airport.

So convenient to have a bar, restaurant and indoor pool on site. Bartender very accommodating and pleasant. Great family atmosphere.

Everyone was very nice and the best thing was the breakfast.. Mrs Nancy was amazing!

This place is under construction and some remodeling. The room we got (2 adults and one small dog) was way around in back at door 6 which had no secure entry from outside because the door latch was missing. So anyone could enter the building from outside. There was a huge hole in the parking lot that had no caution around it. Anyone could have driven into it and believe me would have damaged their car severely. My boyfriend found some caution barrels near a dumpster and put them around the hole. The curtains in my room were so old and had tears in them. The desk chair had a rip in the seat. I stayed in it anyway and double bolted the door because of the entry problem. Bed was comfortable and clean. Bathroom was tiny but clean. The breakfast is pretty lame. Last time we come here.

Everything was great (location, staff, room, cleanliness). Just too bad the pool was under construction.

Effortless like it should be. Easy check in, only downside NO ELEVATORS. They gave me a different room on 1st floor prior to assigning a different room.

Front desk check in friendly. Pool has no towels, meaning if you use the ones in the room, you are left with none to dry yourself, asked for extra towel and didn't have any available, they were drying, had to dry myself with the smaller towels, never received towels at all. So bring your own for the pool and if more than 4 stay in the room. We were 5 and just got 4 towels. Shower curtain stained, sink cracked, mold in the shower walls. Breakfast was good as its serving area, nice and clean. They need to upgrade their room/bathroom.

The shuttle driver helped me to the second floor with two bags. I am 86 and there are no elevators.

We needed recommendations for a restaurant and Bobby gave us a wonderful spot. Because it was Sunday and their restaurant was not opened.

Okay...looks a little creepy from the outside...can still smell smoke in the carpets

Excellent for the stops and go for the avid travelers. Overall experience is relaxing and quiet. I would recommend this rest spot.

Nicely appointed, modern, clean, quiet, convienent, utilitarian motel near Albany International Airport. On a major street (Wolf Ave), leading right to the airport, with many choices of better chain restaurants and shops and a few interesting gems. Short term parking for a modest fee and free airport shuttle.

From Florida toVermont. I was a amazed and pleased at my stay at the Airport Inn and Suites cleanliness of room was way above average, staff was congenial and very helpful. My hat is off gentlemen and ladies. Hope to see you again

Restaurant closed for 3 weeks upon our arrival and no work being done to fix it. Ran out of shampoo, so no shampoo in our room. For the second time I could not print my airline boarding pass as the printer did not work. I will look for another hotel on Wolf Rd in Albany. I have stayed at this Best Western around 5 times a year for 15 years and this stay was the worst.

The restaurant was closed for renovation. But the free breakfast was good. The bathroom was too small, and was in need of updating. The location was good, many stores and restaurants close by.

We had to stay here to catch an early morning flight. Hotel is located very close to the airport.

This hotel had a great location and the shuttle service was wonderful! The hotel itself needs to be updated and a little cleaner. I stayed there a long time ago and it was neat and clean. Saw a huge difference this time in the lack of cleanliness and the room for breakfast was poorly lit and is in need of a makeover.

we stayed in albany on our way back to maine....it was a good deal for the price...nothing spectacular.

Room options

Standard Room, 2 Queen Beds, Non Smoking, Microwave

Queen 2 | Sleeps 4

Standard Room, 1 Queen Bed, Accessible, Non Smoking

Queen 1 | Sleeps 2

Guest reviews for Best Western Albany Airport Inn

Everyone (14) Business (34) Couples (48) Family (40) Other (20) Friends (11)
5

comfortable and relaxing

Everyone

I was pleasantly surprised for the price. Rom was comfortable, and the shuttle service was very helpful for my early morning flight.

By , from Vancouver, WA on Sep 21, 2017

2

backed up toilet and terrible mattress

Everyone

I was traveling with my wife and 10 and 7 year old. We got a late start and didn't arrive at the hotel until after the kids bedtime. My wife put my kids to bed and I unpacked the car. When I got to the room, my wife informed me that the toilet was backed up. I called the front desk and they offered to send maintenance, but I didn't want to have workers in the bathroom when my wife and kids were sleeping, so I asked them to bring me a plunger. They brought it, but didn't really work. In the morning at around 6am I called the front desk and asked if maintenance could finally come in but they told me that maintenance wouldn't be in until 9am, so we essentially had no toilet. Also, one of the beds (the one that me and my 7 year old were sleeping on) was really bad. You could feel the springs just by running your fingers across the top of the mattress. It was REALLY bad! Did the hotel offer me anything for the crappy experience? No, they did not. The people at the front desk were very nice and I think that they were professional enough, but the hotel was really bad and I will never stay at it ever again.

By on Jul 3, 2017

Review comment responded on Jul 22, 2017

Thank you for your patronage and for taking the time to let us know about the condition of your guest room. Your feedback was immediately provided to our Housekeeping and Maintenance Managers, and the issues have been fixed. We strive to make all of guests happy while they are with us, and thank you again for letting us know.

3

convenient, safe location.

Families

Stayed here a couple times. Very convenient park and fly to Albany Airport.

By on Feb 1, 2017

Review comment responded on Feb 3, 2017

Thank you for taking the time to give a review on your recent stay with us. One of our goals is to make our guest feel welcome and comfortable, during their time with us. Glad to hear your stay was enjoyable and hope to see you again in the future.

5

great amenities

Everyone

So convenient to have a bar, restaurant and indoor pool on site. Bartender very accommodating and pleasant. Great family atmosphere.

By on Jan 23, 2017

Review comment responded on Jan 27, 2017

Thank you for taking the time to give a review on your recent stay with us. One of our goals is to make our guest feel welcome and comfortable, during their time with us. Glad to hear your stay was enjoyable and hope to see you again in the future.

3

nice stay

Everyone

Everyone was very nice and the best thing was the breakfast.. Mrs Nancy was amazing!

By , from Albany NY on Jan 16, 2017

Review comment responded on Jan 18, 2017

Thank you for taking the time to give a review on your recent stay with us. One of our goals is to make our guest feel welcome and comfortable, during their time with us. Glad to hear your stay was enjoyable and hope to see you again in the future.

2

best western on wolf rd in albany

Everyone
Walls are out of era gone by! Broken latch to outside parking lot

This place is under construction and some remodeling. The room we got (2 adults and one small dog) was way around in back at door 6 which had no secure entry from outside because the door latch was missing. So anyone could enter the building from outside. There was a huge hole in the parking lot that had no caution around it. Anyone could have driven into it and believe me would have damaged their car severely. My boyfriend found some caution barrels near a dumpster and put them around the hole. The curtains in my room were so old and had tears in them. The desk chair had a rip in the seat. I stayed in it anyway and double bolted the door because of the entry problem. Bed was comfortable and clean. Bathroom was tiny but clean. The breakfast is pretty lame. Last time we come here.

By on Dec 27, 2016

Review comment responded on Jan 10, 2017

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

5

great

Everyone

Everything was great (location, staff, room, cleanliness). Just too bad the pool was under construction.

By , from albany, ny on Nov 22, 2016

Review comment responded on Nov 28, 2016

Thank you for taking the time to give a review on your recent stay with us. One of our goals is to make our guest feel welcome and comfortable, during their time with us. Glad to hear your stay was enjoyable and hope to see you again in the future.

4

great location with a lot of restaurants

Everyone

Effortless like it should be. Easy check in, only downside NO ELEVATORS. They gave me a different room on 1st floor prior to assigning a different room.

By on Nov 9, 2016

Review comment responded on Nov 12, 2016

Thank you for taking the time to let us know how we are doing, we appreciate all guest reviews and appreciate knowing what we are doing well and where we need to improve. I am pleased to hear that you had an enjoyable stay and look forward to seeing you again.

3
Everyone

Front desk check in friendly. Pool has no towels, meaning if you use the ones in the room, you are left with none to dry yourself, asked for extra towel and didn't have any available, they were drying, had to dry myself with the smaller towels, never received towels at all. So bring your own for the pool and if more than 4 stay in the room. We were 5 and just got 4 towels. Shower curtain stained, sink cracked, mold in the shower walls. Breakfast was good as its serving area, nice and clean. They need to upgrade their room/bathroom.

By on Oct 24, 2016

Review comment responded on Oct 26, 2016

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

2

marginal

Everyone

The shuttle driver helped me to the second floor with two bags. I am 86 and there are no elevators.

By , from S on Oct 12, 2016

Review comment responded on Oct 13, 2016

Thank you for letting us know about your experince, sorry about the elevators. This is something we are looking into.