Bad check-in experience at the end of a long travel day was a drag
Hotel is OK if you need to be there... but extremely upset they did not pick me up from the airport which is next door and I had to spend $50 on an Uber.... utterly ridiculous!
Absolutely the worst hotel I’ve ever been to, and I’ve been to a lot. Disgusting rooms, carpets, bathrooms. My check-in process was delayed half an hour because the employees mixed up my information. The shuttle was not present at the airport when I arrived, and when u call the number they don’t pick up half the time. And on top of all this I paid $150, which is what you would pay for a 5 star hotel. I wouldn’t pay $20 to stay at this hotel again, as a matter of fact I wouldn’t stay in it for free. Change the rating of the hotel to a 1 star hotel and charge no more than $15 a night for your current state, or upgrade the building to match the $150 a night you are charging so people will stop being ripped off.
It is a very nice hotel and near the hotel.
From our welcome by the check in Manager, every staff member was gracious, professional and friendly. Especially, informative and helpful was Aymen, head of housekeeping. We can not thank him enough for greeting us, ensuring our comfort and even ensuring we were fed after a long day traveling from Wadi Rum.
Very bad , nearly in everything.
Nice
Very bad
Horrible
Very expensive for the service they are offering . Staff very unhelpful. Lobby employees or if you can say front desk employees very rude and need a lot of training to know how to deal with their guests. Overall over rated hotel deserve one star ..
Not clean, very poor customer service, no place to eat or order food, no towels, broken room phone.
This place should be shut down. Basically consider yourself staying in the street or maybe street is cleaner.
Dirty , dusty, not a single towel
All Palestinians (including citizens of other nations who are of Palestinian origin) are forced to use Amman airport to travel abroad since Israel forbids us from using Ben Gurion Airport as part of their apartheid policies. Since COVID, Jordan's govt forces us to book 1 full night at this hotel while awaiting our flights (with our passports seized)-even if waiting only a few hours-despite being vaccinated and having proof of neg PCR tests. 1-At check-in, receptionists made us wait for ~1 hour in the lobby, which was packed with travelers from Palestine. The lobby had clearly marked signs requiring masks and 6 feet distancing; however, almost nobody was wearing a mask and the rules were not enforced. 2-While the hotel is likely raking in $$ from travelers forced to book rooms, it's still bad. The carpet in my room was stained red (I can only hope it was ketchup), and the comforter was filthy. The shower has a strange design in that a glass barrier covers only *half* the stall - this allows water to spill out onto the bathroom floor. This floor was dirty, with strange stains, smudges, and a used dental floss string lying next to the toilet. There was only 1 towel (a bath towel). 3-After handing in my card-key at checkout, I had to wait for 30 or 40 minutes in a large maskless crowd to ride a decrepit shuttle bus to the airport; this was incredibly chaotic and humiliating, akin to being herded like cattle. Police escort returned my passport once I was inside terminal.
Located in Al Jizah, Amman Airport Hotel is 1.5 mi (2.4 km) from Qasr al-Qastal and within a 15-minute drive of Qasr Al-Mshatta. This 304-room, 4-star hotel has 2 restaurants, free in-room WiFi, and free self parking.
Start your day off right with a free continental breakfast, served each morning from 6 AM to 10:30 AM. Enjoy dining at the hotel's 2 onsite restaurants: Mosaic Restaurant specializes in international cuisine and serves breakfast, lunch, and dinner; La Terrace offers relaxing pool views. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or 2 coffee shops/cafes.
Guests can expect free WiFi and 32-inch LCD TVs with satellite channels. Beds are dressed in Egyptian cotton sheets and down comforters, and bathrooms offer hair dryers and free toiletries. Kitchenettes, coffee makers, and safes are other standard amenities.
Guests of Amman Airport Hotel have access to a children's pool, a gym, and free WiFi in public areas. There's free parking and a free shuttle from the airport to the hotel. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and concierge services. Additional amenities include an outdoor tennis court, meeting rooms, and a conference center.
Bad check-in experience at the end of a long travel day was a drag
Hotel is OK if you need to be there... but extremely upset they did not pick me up from the airport which is next door and I had to spend $50 on an Uber.... utterly ridiculous!
Absolutely the worst hotel I’ve ever been to, and I’ve been to a lot. Disgusting rooms, carpets, bathrooms. My check-in process was delayed half an hour because the employees mixed up my information. The shuttle was not present at the airport when I arrived, and when u call the number they don’t pick up half the time. And on top of all this I paid $150, which is what you would pay for a 5 star hotel. I wouldn’t pay $20 to stay at this hotel again, as a matter of fact I wouldn’t stay in it for free. Change the rating of the hotel to a 1 star hotel and charge no more than $15 a night for your current state, or upgrade the building to match the $150 a night you are charging so people will stop being ripped off.
It is a very nice hotel and near the hotel.
From our welcome by the check in Manager, every staff member was gracious, professional and friendly. Especially, informative and helpful was Aymen, head of housekeeping. We can not thank him enough for greeting us, ensuring our comfort and even ensuring we were fed after a long day traveling from Wadi Rum.
Very bad , nearly in everything.
Nice
Very bad
Horrible
