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Recent guest reviews

Check in at BP Akumal by Francisco has been one of the best experiences we’ve received at a resort. We travel quite a few times a year! Service was good, we did encounter a few hiccups which were taken care of immediately one by Catalino at the buffet restaurant. Secondly Yamile manager from front desk/ or Operations is the most Customer Service oriented young lady I’ve ever met . She truly is a professional who carries passion and proves that she loves what she does. BPA is very lucky to have an Asset like Yamile representing Bahia Principe. Israel from the seafood restaurant also made our stay very pleasant. This was our first time at BPA and rest assure it won’t be our last one! Thanks to all of you that made our stay better than expected!

Rooms are slightly outdated, beach isn't the best, a little small and rocky in places. Great overall

It was impressive at how large of a property this resort was. The restaurant choices and the availability were fantastic. The beach areas were beautiful. The breakwaters created calm pools and the fish that enjoyed these calm pools along with the people were beautiful. Very few negatives, however I would say that there could be more bathrooms around the pool and beach areas. Sometimes difficult to find in dire needs. Also the rooms could use some updating to compete with some other properties I have been at. But other than that it was an amazing experience. Oh and the animals on the property are a plus, well I am an animal person so I enjoyed having these exotic creatures around.

Entire facility very well kept. Personnel all extremely attentive and friendly

We stayed at Luxury Bahia Principe Akumal for our honeymoon and we loved it. Our room was an "ocean view" room (not quite on the ocean, but we could see it beyond a building), and it was very nice - spacious and clean. Our building had a "butler" - Cyntia - who was enormously helpful getting dinner reservations, helping us find things, and always ready to say hi when we walked by. My husband asked her to do something nice/romantic, and she decorated our room while we were at dinner and ran us a bath - so sweet! The pools were fantastic - lots of options (small, large, loud, quiet), and we enjoyed spending most of the day in the "adults only" pool, then moving to the pool with the swim-up bar later in the day (because it was warmer and out of the wind). There are many restaurants on-site, and while it was tricky to get reservations, we were able to eat at almost all of the ones we wanted. We especially liked "Arlequin" and "Los Corales." The buffet breakfast and lunch restaurants were great - lots of options/varieties of food, and there were different choices every day. While there were families with children at the resort, we enjoyed being in the "adults only" section, which was quieter and calmer. The kids we saw in other pools/on the other sections of beach (the beach closest to our room was "adults only" and had a small lagoon-ish area just for adults) appeared to be having a ball too. Overall, we were very happy with our stay and would definitely come back again

Miscommunication on child ages with travel websites lead to increase charges at check in and several hours of communication with hotel and orbitz during vacation time to resolve situation. Resort facility clean Bed size small and mattress hard , room dim not enough lighting

The grounds are beautifully kept. The staff was on top of our every need and always had a smile. I would recommend staying in the junior suite oceanfront deluxe area which is villa 82. Stay on the third floor for the best views of the infinity pool and ocean.

There were cochroaches in the room. No running water in the room momentarily. Reservations for good food. Buffet was mediocre. Restaurants did not enforce dress code for everyone. Turned away guests who did not have long pants but then would let people come in dressed in shorts a t shirt and flip flops. We did eat at two separate restaurants. The food and customer service at the table was great there (mediterraneo and cozumel). The exception to the rule for the buffet food was the made to order pasta and eggs. Servers would often ignore us. We have been to other resorts and this one has been the worst. Bartenders were great. Our room key messed up a few times and would not open the door and was not from us putting it next to something magnetic. Rooms were mediocre and views could have been better. We have a 10 year old so we could only go to a really small portion of the beach which was covered in seaweed. The rest of the beach was labeled for premier club members and adults only. Not the best resort for a family at all. All in all not impressed.

Place was clean and location was great w a beautiful private beach. Food was good. Front desk staff was rude and we were very disappointed our first day. Giovanni was unhelpful and had an attitude the whole time. they had only one other person to check in At the time but were rude to us and not able to acomodate. I’m in the hospitality business and that is not how you want to treat guests walking in. Everything else was ok.

The Bahia staff is AMAZING! They do their best to make sure you are enjoying your stay. The food is great and the nightly entertainment is fun and enjoyable. We will definitely go back next year!

the food,the good service and attention that people who works there give us.

This resort really puts attention to details. From the butler services available, Angelica helped us set up some anniversary dinners at the a la carte restaurants for three couples and also had our room doors with anniversary banners on it and champagne in the room. Everything in the mini bar was included and so was room service which was great for my daughter who sometimes got hungry before our reservations. The pool was also nice and big so you never felt crowded with other people and we always found some seating. Zumba in the ocean was amazing and also the bbq on the beach was a nice touch. This resort and it’s staff are amazing. We spent our last night and Mashua restaurant in the Coba resort and that food was delicious as well as the drinks. It really made our last night very special. The lady at the Amstar desk (I believe her name was Olisea? Sorry don’t remember the spelling) was super helpful and professional at booking our excursion and helping us with our transportation. I would definitely go back to this resort and to another Bahia Principe hotel.

Absolutely beautiful resort. Very clean and upscale environment. Huge property consisting of multiple resorts sprawling across expansive beachfront. Wonderful vacation.

Excellent buffett and all the a-la-carte restaurants, Rooms could use some updating, clean. We had issues with AC but it was fixed in 2 days thanks to Jose Canto help. Very nice staff.

This was our second visit after 11 years and this place just got better with the time. Hotel is clean to the perfection including beach and all facilities. Staff is a friendly and more than helpful. As far as food I would say perfect. We didn’t even use à la carte restaurants since buffet restaurant has more than enough choices. I would recommend checking internet before booking a excursions since agents in lobby will not offer some if you don’t ask. This is by far best Bahia resort I ever visited .

Carretera Chetumal - Cancún Akumal QROO

Hotel highlights

  • Close to Riviera Maya Golf Club
  • Free buffet breakfast
  • Free WiFi in public areas
  • Onsite dining

Riviera Maya Golf Club is within a mile (2 km) of Bahia Principe Luxury Akumal - All Inclusive, and other popular attractions like Akumal Beach are within a few miles (5 km). This 758-room, 4-star property has 3 outdoor pools along with a private beach and a golf course.


Dining

Start your day off right with a free buffet breakfast, served each morning from 7:00 AM to 10:30 AM. There are multiple options for onsite dining with 4 restaurants, including Riviera, which specializes in international cuisine. Satisfy your hunger from the comfort of your room with 24-hour room service.


Rooms

The 758 rooms have an array of amenities, including balconies, free bottled water, and ceiling fans. Guests can expect to find TVs with satellite channels. Beds are dressed in pillow menus and bathrooms offer jetted tubs, rainfall showers, hair dryers, and free toiletries. Other amenities include safes, phones, and ironing boards.


Property features

Bahia Principe Luxury Akumal - All Inclusive features a private beach, a golf course, and a full-service spa. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and concierge services. Other amenities at this all-inclusive property include 3 outdoor pools, a nightclub, and a children's pool.

Room options

Junior Suite, Oceanfront

1 King Bed | Sleeps 4

Junior Suite Deluxe-Adults Only

2 Double Beds | 1 King Bed | Sleeps 3

Junior Suite Superior

2 Double Beds | 1 King Bed | Sleeps 4

Junior Suite Deluxe Oceanfront - Adults Only

2 Double Beds | 1 King Bed | Sleeps 3

Guest reviews for Bahia Principe Luxury Akumal - All Inclusive

Everyone (30) Couples (5) Family (11)
5
Everyone

By on Nov 28, 2020

5
Everyone

By on Nov 20, 2020

5
Partner Couples

Check in at BP Akumal by Francisco has been one of the best experiences we’ve received at a resort. We travel quite a few times a year! Service was good, we did encounter a few hiccups which were taken care of immediately one by Catalino at the buffet restaurant. Secondly Yamile manager from front desk/ or Operations is the most Customer Service oriented young lady I’ve ever met . She truly is a professional who carries passion and proves that she loves what she does. BPA is very lucky to have an Asset like Yamile representing Bahia Principe. Israel from the seafood restaurant also made our stay very pleasant. This was our first time at BPA and rest assure it won’t be our last one! Thanks to all of you that made our stay better than expected!

By on Oct 7, 2020

Review comment responded on Oct 8, 2020

Dear Guest, On behalf of our team we thank you for taking the time to put together the details of your vacation experience at Grand Bahia Principe Hotels & Resorts. It is a real pleasure to know that you enjoyed your holidays with us. We are always striving to provide our guests with the highest quality service so that they could stay absolutely content with their vacations at our hotel. Thank you once again for your choice and we are looking forward to your next visit in order to repeat this great experience. : - ) Sending you our best regards, Karina Guzmán, Bahia Principe Luxury Akumal.

4
Partner Couples

Rooms are slightly outdated, beach isn't the best, a little small and rocky in places. Great overall

By on Jan 30, 2020

Review comment responded on Mar 6, 2020

Dear guest, Receive our warmest regards from your house at the Mexican Caribbean. The nice notes like the one you kindly posted are very appreciated by our team. Thank you for taking some time to express your impressions during your stay with the Bahia family at the Bahia Principe Akumal. We hope that we will be able to welcome you back soon. We will make sure your stay is nothing else but a great experience once again. Kind Regards from sunny Mexico, Karina Guzmán Bahia Principe Luxury Akumal

5
Everyone

It was impressive at how large of a property this resort was. The restaurant choices and the availability were fantastic. The beach areas were beautiful. The breakwaters created calm pools and the fish that enjoyed these calm pools along with the people were beautiful. Very few negatives, however I would say that there could be more bathrooms around the pool and beach areas. Sometimes difficult to find in dire needs. Also the rooms could use some updating to compete with some other properties I have been at. But other than that it was an amazing experience. Oh and the animals on the property are a plus, well I am an animal person so I enjoyed having these exotic creatures around.

By on Jan 24, 2020

Review comment responded on Jan 24, 2020

Dear guest, Receive our warmest regards from your house at the Mexican Caribbean. The nice notes like the one you kindly posted are very appreciated by our team. Thank you for taking some time to express your impressions during your stay with the Bahia family at the Bahia Principe Luxury Akumal. We hope that we will be able to welcome you back soon . We will make sure your stay is nothing else but a great experience once again. Kind Regards from sunny Mexico, Sheila Delgado Bahia Principe Luxury Akumal

5
Family Partner Couples Family

Entire facility very well kept. Personnel all extremely attentive and friendly

By , from Fort Plain, NY on Jan 17, 2020

Review comment responded on Jan 23, 2020

Dear Guest, On behalf of our entire team we want to thank you for choosing our hotel as your holiday destination. We appreciate your preference. Thank you for taking from your valuable time to share the positive aspects of the hotel. We all hope to welcome you back very soon, to pamper you as you deserve. Kindest Regards from Mexico, Sheila Delgado Bahia Principe Luxury Akumal

5
Partner Couples

We stayed at Luxury Bahia Principe Akumal for our honeymoon and we loved it. Our room was an "ocean view" room (not quite on the ocean, but we could see it beyond a building), and it was very nice - spacious and clean. Our building had a "butler" - Cyntia - who was enormously helpful getting dinner reservations, helping us find things, and always ready to say hi when we walked by. My husband asked her to do something nice/romantic, and she decorated our room while we were at dinner and ran us a bath - so sweet! The pools were fantastic - lots of options (small, large, loud, quiet), and we enjoyed spending most of the day in the "adults only" pool, then moving to the pool with the swim-up bar later in the day (because it was warmer and out of the wind). There are many restaurants on-site, and while it was tricky to get reservations, we were able to eat at almost all of the ones we wanted. We especially liked "Arlequin" and "Los Corales." The buffet breakfast and lunch restaurants were great - lots of options/varieties of food, and there were different choices every day. While there were families with children at the resort, we enjoyed being in the "adults only" section, which was quieter and calmer. The kids we saw in other pools/on the other sections of beach (the beach closest to our room was "adults only" and had a small lagoon-ish area just for adults) appeared to be having a ball too. Overall, we were very happy with our stay and would definitely come back again

By on Oct 28, 2019

Review comment responded on Dec 11, 2019

Dear guest, First of all I would like to thank you for your detailed feedback regarding your recent stay at our hotel resort and for celebrating your honeymoon with us! We are very happy to know that you had an incredible time. It will certainly help us to keep focus on customer satisfaction and fulfillment of our hotel standards. Your honest opinion can be a valuable reference for other customers who are thinking to stay with us, so we deeply appreciate the time you took to share it. We hope to have the opportunity to welcome you again in the future. Our Best regards from sunny Mexico, Sheila Delgado Luxury Bahia Principe Akumal

3
Family Family with small children Friends

Miscommunication on child ages with travel websites lead to increase charges at check in and several hours of communication with hotel and orbitz during vacation time to resolve situation. Resort facility clean Bed size small and mattress hard , room dim not enough lighting

By on Jul 25, 2019

5
Everyone

By on Jul 21, 2019

5
Family

The grounds are beautifully kept. The staff was on top of our every need and always had a smile. I would recommend staying in the junior suite oceanfront deluxe area which is villa 82. Stay on the third floor for the best views of the infinity pool and ocean.

By , from Knoxville, TN on Jul 18, 2019

Bahia Principe Luxury Akumal - All Inclusive

Carretera Chetumal - Cancún, Akumal, QROO 77760
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