Best Western Hotel de l'Arbois3.0 out of 5.0
Recent guest reviews
We were 2 families consisting of 2 adults and 1 child and another 2 adults and stayed 2 nights in August in a triple room 217 and a double room 215. The rooms were both modern, clean, air conditioned, with coffee and tea making facilities and a safe. We also had 2 free small bottles of water in the frigo bar per room which is a nice gesture. We were comfortable. The room rate is very reasonable at 135 euro for the triple and 125 euro for the double which included buffet breakfast as well. Breakfast consisted of cereals, cold cuts, fruits, juices, scrambled eggs, sausages, bacon, breads and baguettes and pastries accompanied with several jams and nutella. A coffee machine which does coffees, tea, hot chocolates etc is also there We found everything to be good and fresh. We did not have dinner at the restaurant hotel as we always had dinner in the other places we were visiting. On the day of our departure, we were leaving the hotel early and they have opened the breakfast area early for us so that we could have breakfast. This was very much appreciated. Thank you. Outside parking is also available and is free on first come first served basis. It's really comfortable if you have a car and you use this hotel as your base to visit other neighbouring places. The staff are very helpful and we enjoyed our brief stay here. We would definitely reccommend this hotel.
This is a good 3 stars hotel that would be very close to 4 stars. Room has a nice big flat TV air conditioning works and is silent and does not smell. There is a spa at the 3rd floor. The restaurant is very good, breakfast in room are great! It is a shame that the restaurant is not open on the week-ends evening, because plates and service are very pleasing.
The reception staff went out of their way to help us and were always ready to accommodate your needs. The room I ended up with was very clean with very good furnishing /Comfy big bed and new flat screen to watch tv) The hotel restaurant was in medium quality but good.
Helpful staff from Front Desk to Restaurant to Back Office and Management Team. Front Desk Alexandra, Audrey, Silas and Pierre were helpful especially Audrey who was informed by our lost phone in a taxi (which ran away) went all out in getting their Director Cedric Nowak to escalate. Restaurant Server Matthieu was patient in explaining menu and making sure our dining experience was pleasant. Back office like Aurelie was very patient in getting the dining menu set up and answered transportation questions. The stay would not have been good without such a good team who looks after their guests well!
My husband and I stayed here for 5 nights to take in Aix en Provence and surrounding area. You definitely need a car here is the first observation. I can't praise the reception team - whether it was giving directions or sorting out issues with my hire car they were great. Also we needed an easy access room and I have to say that it was so easy to get to and from the car to the room. It would have got a higher score if the restaurant was as good as the rest.
Due to unforeseeable events I had to cancel my stay. The hotel's team was very friendly and supportive in finding a good solution for my cancellation. I wish I'll get the opportunity to at this hotel deals next time I'll visit Aix-en-Provence!
I had a training in another hotel (2km) from the Best Western which I didn't like the last time and therefore decided to stay in the Best Western (only 2 kms away). I agree as stated below that it is not too close to the city and not too much around. I used taxi most of the times and all taxi driver knew the hotel, so no issue with that. A grocery store (Lidl), restaurant and bank are app. 700 meters away. I can't complain about any of the staff members, they were really friendly and spoke English. The check in was quick, storing my luggage until my room was ready and enjoying the pool was no problem. The room itself was ok, it looked pretty new, the bed was really comfortable and the shower pressure was great. The cleanness of the room was ok, there was still some dust in the wardrobe but nothing really bad. I used the small gym once, which was ok, the jacuzzi looked nice but didn't try it myself. The pool is small but fine for refreshment. I didn't have breakfast, only the quick version (2 pastries, coffee and juice) which was ok. I would definitively stay in the hotel again if I need to be in the area but I wouldn't recommend it for a city trip, only if you have a rental to use.
We were driving down from the the UK and decided our last stop would be Aix. We were slightly disappointed as we started to head in the opposite direction to the town and drive into what looked like a suburb. In reality, it really is only a 15 minute drive from the town centre and is the friendliest hotel we stayed in all our trip down. The reception staff went out of their way to help us and were always ready to a accommodate our needs.
This hotel is recommended for business travellers and guests who would like to stay away from the city centre. It does not have any specific landmarks or eating joints in its vicinity. Strengths Friendly reception staff good at speaking in English helped in an easy check in Clean and well arranged room inclusive of a Coffee maker Nice and simple restaurant with a choice of meals Area of improvement Break Fast spread
My favourite choice since 5 years whenever I come to Aix-en-Provence for business. Rooms are nice and spacious with good wifi connection; parking is available for free. Breakfast is ok and there is also a restaurant that is ok for lunch / dinner if you are tired to go in the centre of Aix-en-Provence. The hotel is not in the city centre, good if you are staying near Les Milles and if you have a car to move around. Prefer a room facing the garden as they are quite, not those facing the hills.
Reviews from Trip Advisor
68% of guests recommend this hotelTotal of 262 reviews