Best Western Hotel de l'Arbois3.0 out of 5.0
Recent guest reviews
This is a good 3 stars hotel that would be very close to 4 stars. Room has a nice big flat TV air conditioning works and is silent and does not smell. There is a spa at the 3rd floor. The restaurant is very good, breakfast in room are great! It is a shame that the restaurant is not open on the week-ends evening, because plates and service are very pleasing.
The reception staff went out of their way to help us and were always ready to accommodate your needs. The room I ended up with was very clean with very good furnishing /Comfy big bed and new flat screen to watch tv) The hotel restaurant was in medium quality but good.
Helpful staff from Front Desk to Restaurant to Back Office and Management Team. Front Desk Alexandra, Audrey, Silas and Pierre were helpful especially Audrey who was informed by our lost phone in a taxi (which ran away) went all out in getting their Director Cedric Nowak to escalate. Restaurant Server Matthieu was patient in explaining menu and making sure our dining experience was pleasant. Back office like Aurelie was very patient in getting the dining menu set up and answered transportation questions. The stay would not have been good without such a good team who looks after their guests well!
My husband and I stayed here for 5 nights to take in Aix en Provence and surrounding area. You definitely need a car here is the first observation. I can't praise the reception team - whether it was giving directions or sorting out issues with my hire car they were great. Also we needed an easy access room and I have to say that it was so easy to get to and from the car to the room. It would have got a higher score if the restaurant was as good as the rest.
Due to unforeseeable events I had to cancel my stay. The hotel's team was very friendly and supportive in finding a good solution for my cancellation. I wish I'll get the opportunity to at this hotel deals next time I'll visit Aix-en-Provence!
I had a training in another hotel (2km) from the Best Western which I didn't like the last time and therefore decided to stay in the Best Western (only 2 kms away). I agree as stated below that it is not too close to the city and not too much around. I used taxi most of the times and all taxi driver knew the hotel, so no issue with that. A grocery store (Lidl), restaurant and bank are app. 700 meters away. I can't complain about any of the staff members, they were really friendly and spoke English. The check in was quick, storing my luggage until my room was ready and enjoying the pool was no problem. The room itself was ok, it looked pretty new, the bed was really comfortable and the shower pressure was great. The cleanness of the room was ok, there was still some dust in the wardrobe but nothing really bad. I used the small gym once, which was ok, the jacuzzi looked nice but didn't try it myself. The pool is small but fine for refreshment. I didn't have breakfast, only the quick version (2 pastries, coffee and juice) which was ok. I would definitively stay in the hotel again if I need to be in the area but I wouldn't recommend it for a city trip, only if you have a rental to use.
We were driving down from the the UK and decided our last stop would be Aix. We were slightly disappointed as we started to head in the opposite direction to the town and drive into what looked like a suburb. In reality, it really is only a 15 minute drive from the town centre and is the friendliest hotel we stayed in all our trip down. The reception staff went out of their way to help us and were always ready to a accommodate our needs.
This hotel is recommended for business travellers and guests who would like to stay away from the city centre. It does not have any specific landmarks or eating joints in its vicinity. Strengths Friendly reception staff good at speaking in English helped in an easy check in Clean and well arranged room inclusive of a Coffee maker Nice and simple restaurant with a choice of meals Area of improvement Break Fast spread
My favourite choice since 5 years whenever I come to Aix-en-Provence for business. Rooms are nice and spacious with good wifi connection; parking is available for free. Breakfast is ok and there is also a restaurant that is ok for lunch / dinner if you are tired to go in the centre of Aix-en-Provence. The hotel is not in the city centre, good if you are staying near Les Milles and if you have a car to move around. Prefer a room facing the garden as they are quite, not those facing the hills.
The hotel is very nice and modern. Personnel is really kind and helpful, rooms are clean and comfortable, Wifi connection is good and continuous. The hotel is quote close to the highway but it is silent. Not so easy to be found but correctly indicated on the road. The only bad aspect is related to the breakfast and that's too bad because it is really not consistent with the rest. Do hope it will improve!
Located in La Duranne, Best Western Hotel de l'Arbois is 1.2 mi (1.9 km) from Aix-Marseille Golf and within a 15-minute drive of Parc du Griffon. This 56-room, 3-star hotel welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi. Near the airport, the hotel is also within a 20-minute drive of Cours Mirabeau and Saint-Sauveur Cathedral.
This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with room service. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.
The 56 rooms are air-conditioned and have an array of amenities, including minibars, coffee makers, and free newspapers. Guests can expect 82-cm LCD TVs with satellite channels, along with free WiFi and wired Internet. Select Comfort beds sport premium bedding and bathrooms offer hair dryers. Other amenities include free local calls, free bottled water, and laptop-compatible safes.
At Best Western Hotel de l'Arbois, guests enjoy an outdoor pool, a fitness center, and a spa tub. If you drive, put free parking to good use. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include a sauna, free WiFi in public areas, and 2 meeting rooms.
Reviews from Trip Advisor
68% of guests recommend this hotelTotal of 245 reviews